Great stay. Rooms were spacious and clean. The location was good for walking, nice restaurants to…read morechoose from nearby. Breakfast was good

Late check in on our way from Texas to Alabama. Very accommodating parking lot and rooms were clean…read moreand stocked. Showers were clean, water hot quickly and no obvious stains or uncleanliness in the room/kitchen/bath. Comfy bed with plenty of pillows. Few issues...there wasn't a cart available so we had to take several trips to the car. We were also told that one of the rooms we had reserved (of 2 rooms) "hadn't been cleaned yet" so we had to "settle" for a smaller (1 bed/1 fold out) room for 2 large body men. Mind you we arrived at 9pm. Not a huge deal but more of a "be aware". Not sure if staff is lower on Sunday check ins and if carts were still in rooms. Either way...an inconvenience and not as "ordered". BUT...we all slept great, the a/c was cold, the breakfast was so good and fresh. Plenty of coffee and absolutely a great morning.

The food is always excellent. The decor denotes a relaxed Southern plantation style with elegance…read moreand comfort. Every time husband and I had brunch or dinner, we were well pleased with the food and the service

We decided to book something special for our first time in MS. We stayed in the Cannonball room…read more#11. Pros: 1: Room was huge and located on 1st floor. Bathroom very large also and well appointed. Exceptional lighting. 2. Kitchen access upstairs for ice, free soda, coffee, tea or water, homemade cookies bt elevator or stairs. Honor system for alcohol (we didnt try any). 3. Accommodating pleasant staff. 4. Old historic house and small but pretty grounds you can walk around. The magnolias are ancient and spectacular. Wish we could have seen them in bloom. 5. Can order nicely prepared meals to room or eat in library lounge - breakfast or dinner. Def an old southern feel to the place. Cons: 1. Parking was tight and hard to to manuever but they did have a cart available for rooms that are further away - partially broken. 2. In downtown area, kind of dingy and run down - but somewhat charming w many old craftsman homes around. 3. Could have used some hanging baskets and annuals for more color and charm - would help brighten the mood of the run down area of town - 4. And wish theyd answer the phones. We left messages almost everytime we called (they were good about calling back). This leaves one feeling disconnected from a warm hospitable experience.

I love the Hilton brand, and arrived to this location after having left a Hilton in NYC (Time…read moreSquare). I'm attached to this chain, but let's say that this one in Jackson should lose its Hilton branding. It's a beautiful lobby, very ornate and stately. I was surprised at how nice it was when I walked in. I had high hopes, but it went down hill from the time I checked-in: #1 Key system was down upon check-in (after arranging for pre-check and digital key before I arrived) -- and had to be escorted to my room on the 7th floor for about 24 hours. I never got access to the digital key despite 2 different front desk people telling me that it should be working. #2 I was so happy to see a fridge and microwave in the room, but with that comes pests, and I was assaulted by fruit flies during my 4-night stay. This was the worst part of the stay. Really gross, as they were flying in my eyes, and face, and jumping into my drink cups. They were all In the bathrooms, desk, curtains, nightstands, etc. #3 By day 2, their app-based valet car retrieval service was down, and it didn't come back online until a day before my check-out. What was supposed to be convenient ended up being a delay. Kudos to the valets for hustling as fast as they could during the inconvenience. #4 Arrived at the bar/grill one night because the literature said they close at 10, and by 9:10 -- they were like the Kitchen is closed. Okay. Thought closing hours (ON A FRIDAY) were 10. #5 The literature in the bathroom says that they clean your room every other day. I was there 4 days before anyone serviced my room, and then they didn't leave any towels. I didn't noticed that I had no towels (I returned to my room late in the evening) until I got up to head to the airport the next morning. #6 Forget trying to close the closet door in my room -- it was almost falling off the hinges. The only reason that I don't give this 1-star is because it has the potential to be better. Convenient location. Modern/online amenities like check-in and valet apps. And the lobby space is beautiful and the rooms are nice and spacious. I appreciated the 24-hour valet and being able to get or drop off my car whenever I want. The upkeep needs to be better to ensure that all systems are operating at the level that we expect of a Hilton brand hotel.

Lets talk about this Hilton location. HORRIBLE!!!…read more We booked a room 3 weeks ago, drove 6 hours to find out that they didn't have a room for my family. We were told the service staff walked out and they didn't have rooms available. We did book with a third party vendor, which was very accommodating and found us a place to stay. It was not my choice but it did the job. There was no backup plan at the Hilton. Since there was no staff available, the rooms that were occupied had to write their name on a list to get fresh towels, toiletries and etc.... There was a black American young lady with red hair that was remained calm, posed, attentive and professional as the crowd grew with disappointment. She was very helpful. She answered the phone while the others ignored them. Thats how we were able to get moved. Crazy part, it was her second day and she ead still in training. What an experience for her. Hopefully, they retain her and she don't walk out like the rest of the staff. Did I mention that there were a bus load of high school students that they had to find rooms for. So sad. They should have notified guest in advance that this occurred so guest could have made adjustments before arriving to the hotel. The outside and inside were clean and look decent. There is no free parking. Only valet for $24 per night.

There's not too many nice places to stay in Jackson but I thought they would have done better with…read morea location so close to the hospital and university. The staff I will say are great and try to help with what they can. The first room I checked into was so hot and filthy, I had to request a room change. Not sure why I was given a handy accessible room with a broken faucet, dirty floors and dirty walls. I know it's been hot lately (78F) but the AC units don't seem to keep up in this building at all. The temps in the rooms barely budge lower and sometimes even creep up! Also power seems to be unreliable as it goes out at least once a day! Building looks a little neglected with lots of hallway lightbulbs not working, and just small issues like paint and cracks on doors. At first glance everything will look fine until you start looking more closely. Breakfast is just your usual complimentary fare of eggs and bacon, bagels, yogurt, juice and coffee. You can make yourself some mini waffles with syrup if that's your preference. I did enjoy the coffee very much. Couldn't access the pool as the room cards don't seem to unlock the gate and staff don't really know why. Wifi is also very spotty at this location as I regularly get disconnected for 30-60 minutes at a time. No water is provided so you'll have to get your own. Showers are nice and large with nice smelling soaps. Unfortunately, no moisturizing lotions but Jackson is fairly humid so you might not need. Beds are large and comfortable with those terrible hotel pillows. It's kind of your no frills residential hotels for a decent price.

I spent 11 nights at this hotel while my husband was in the ICU at a nearby hospital. Jessica and…read moreSolomon were kind, courteous and took care of anything I needed to make my stay perfect. They delivered Ritz Carlton service at a Residence Inn location. The hotel itself was nice - rooms could use a refresh. Breakfast was the usual offerings. But what stood out were Solomom and Jessica. These two individuals were top quality, hospitality rockstars! I hope that they are recognized as such by the property owner and Marriot. Great job Jessica and Solomon! Thank you for all you did for me during my stay.

We always do our best to visit here throughout the years since getting married in the heart of…read moreCovid right in this courtyard. The beauty remains the same and we love the cute rooms, personable care and intimate staff number, and the hot breakfasts that are included each morning. Such a relaxing and inviting place, full of history.

Old Capital Inn is a gem of a hotel in Jackson, Mississippi. This boutique hotel has a friendly and…read morecharming southern hospitality staff. It has a beautiful garden and fountain/pond with plenty of sun and shade seating, small bar in lobby and fantastic breakfast buffet. My room was clean and updated and had French doors that opened to overlook the garden area. It has secured parking with electronic gates on both sides of hotel parking lot. It is across the street from civil rights museum(?). I had a fantastic stay. I visited the Jackson Art Museum with Gardens; I went to an architectural artifacts warehouse, I had dinner at Mayflower Cafe with seafood gumbo, salad and grouper fillet, outstanding!

What a great hotel that is located in a perfect location for shopping and dining. Courtyard is well…read moremaintained and offers so many relaxing options such as, the patio for sitting or even going swimming at the pool. There's also a really great lobby where you can watch the big screen tv, or enjoy yourself at the bar area. The best thing about Courtyard was the customer service. Both Tonya and Brittney were phenomenal. They are definitely great representatives of this location.

We stayed here over the 4th of July holiday and overall it was a good experience. Check-in was a…read moresmooth process, although I wish they would have asked if we wanted room cleaning services. Most hotels that do not automatically clean your rooms let you know when you check-in. It wasn't until we returned the next day to our rooms that we realized we needed to request those services. The rooms were clean and a good size. Loved that they had a refrigerator and microwave. I exercised both days I was there and was the only person in there, which was nice. I wish they would turn the machines to face the tv though. Almost all gyms have the machines facing the tv so you can watch it while exercising. The outdoor area and pool were nice. Apparently they have a free continental breakfast, but told us that was not available given the holiday, which was disappointing. The prices were decent. I would definitely return.

We recently stayed at this hotel. The staff were friendly and the hotel was clean. The breakfast…read morewas adequate and the bed was comfortable. The hotel needs some TLC as it seems to have been abused through the years. It does not allow pets, which as an allergy sufferer is the reason that we chose Days Inn.

Room was clean, smell free, bed & pillows were comfy, toilet seat was janky- but trivial…read more Breakfast- pretty standard - they were out of one of the cereals & the OJ had gone bad or something. I told the guy and he said it wasn't expired. I would stay here again.

We checked into our Suite # 416. We had a full refrigerator, two burner stove, dishwasher,…read moremicrowave, and breakfast bar. Our large bathroom was big and spacious with a lot of counter space. Check in was very friendly and easy. It was disappointing that a later checkout could not be accommodated. The hotel has a fitness center, outdoor saltwater, pool, basketball court and free parking. We were given water and told breakfast is until 10:00 AM. The breakfast area was clean and frequently refreshed. It contained the usual waffles, scrambled eggs, bacon, yogurt... I appreciated the cold brew with almond milk.

It was dirty but the front desk was friendly. I found spots that were noticeable and easy to clean…read more I had an empty tissue box which isn't a big deal but that's consistent with lack of attention to detail. The breakfast was fine. The waffle maker dispenser was broken so they had premade cups sitting out. I don't really like grabbing open containers because if you travel as much as I do you'll see people coughing and sneezing all over the place. True, other stuff is the same but I just get some false sense of security with covered items. But otherwise not a whole lot of complaints. It was walking distance to a lot of restaurants.

I was in town for a month, and I like to try different hotels--or, should I say, go between…read morehotels--so this time, I put this on my list. Plus, I know the area very well. The hotel sits in the middle of what I call a planned community. There are restaurants, grocery stores, and plenty of great shopping. There's a country club within walking distance of the hotel, and with a day pass, you can enjoy the amenities. The hotel itself is lovely inside and out. The lobby is spacious, and the color scheme is made up of maroon couches and green chairs, and the area flows into the breakfast area. The high tables are wooden with black and red leather chairs. The bedrooms are more of a suite. The living room and bedroom areas are divided. It's a full living area with a sectional, TV, desk, small refrigerator, and microwave. The bathroom is the same, and it is spacious to put all your toiletries. I really love that the shower has a step-up. It's really beautiful place.

It was truly an oasis after a 7 hr. drive…read more Very clean, bed slept well for someone with back issues, it was great. I was very pleasantly surprised