The Willow Cat Hotel is fantastic! It's clean, quiet and a caring place to house your kitty while you're on vacation! I recently had my kitty Chazz there for over a week and he received the best of care! Thank you Scott for attending to the extra feeding instructions and loving on Chazz! Sincerely, Debbie Godinez read more

The South Bay's best-kept cat secret! This is truly the only place to board your cat. The dim lighting creates a calm, soothing atmosphere that immediately puts both you and your cat at ease. The accommodations are more than generous, with a spacious enclosure that includes a tri-level cat tree, food and water, and a litter box that is cleaned regularly. Scott goes above and beyond to make sure each kitty feels safe and comfortable during their stay. With plenty of pats, treats, and time to explore and play, you can tell he genuinely cares about the cats entrusted to him. My fur baby always comes home relaxed and happy, which tells me everything I need to know. I can't recommend this place highly enough! read more

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Everyone that works here is very kind. They watched my two cats for a week and did a great job. They also offer discounts when you board multiple cats at once, so that was a plus. This is a strictly cat-only facility, so I had peace of mind while my cats were staying there. They also have a lot of regular kitty guests who are so relaxed and at ease while staying there. read more

I have never left a review on Yelp but I had to for the Willow Cat Hotel. This place is exceptional! I recently brought my cat for a ten day stay there. Scott is amazing and clearly cares very much about his furry guests. The Willow is very clean and the set up safely keeps cats in their own space without them being isolated. I received an update on how my girl was a couple days into her stay and received a quick response to questions. Scott was also very flexible with drop off/pick up times. I never worried about my girl there like I have with other places. That was SO comforting. It also felt great supporting a small business. Emphatically recommend the Willow cat hotel. read more

I had a great experience! Went on a 2 week vacation to Japan and was able to get daily updates. I loved this since it kept me at ease knowing my babies were safe. Talking to Scott I could tell he loves cats and fell in love with my two fur babies! He was also easy to get in contact with via text and flexible with picks ups and drop offs! Highly recommend! read more

We had a really positive experience dealing with the owner, Scott. We were hosting a party at our home, and since some of our guests were allergic to cats, we needed a safe place to bring our baby Luna for an overnight stay. The Willow Cat Hotel was the only place in the LA area that I found that offered a single night stay (Purvana has a 3 night minimum) at a reasonable price. Scott was a prompt communicator, very accommodating, and seemed genuinely passionate about animals. Would highly recommend! read more

Susan and Mike are true cat lovers! I felt so relieved to have found this cat hotel! I was at complete ease during my camping trip knowing my male and female cats were being well taken care of. I got email updates and pictures, too. I was worried about my male cat as he has become more anxious and well, downright mean as he has gotten older. He's on medication to help with this. Susan and Mike know cats! I felt we were all on the same page on how to accommodate him and his special needs. That's why I felt so comfortable with Willow Cat Hotel! And guess what, my boy did great and he behaved himself. I booked my two cats separate suites next to each other as they don't get along. When we all got home they were completely relaxed like they were actually on vacation from home too. Can't say that is typical behavior of all cats as they can be sensitive to change. My cats were happy though. I really can't recommend this place enough. Maggie and Prince will be back one day for our next vacation next year. read more

The Willow Cat Hotel - Prince enjoying his tree! - Pet Boarding Near Me - Lomita, California

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This is a wonderful place for Felines away from home. Clean, comfortable, and spacious kennels with beautiful cat trees in a quiet secure environment. My bonded female pair were able to stay together, and I knew they were safe while I moved our home. Being separate from them is difficult, but knowing they were well-cared for at this amazing facility eased my stress. I highly recommend the Willow Cat Hotel. When needed again, I completely trust them with my furrballs' care. read more

If you are like me and don't want to leave your kitty baby with just anyone rest assured you have found the best person in Susan at Willow Cat Hotel! She truly cares about all of her visitors and follows through with photos to help you feel at ease that your baby is happy and comfortable! When I picked my kitty up after 8 day's she was peaceful and perfectly herself. I am beyond happy that I found Susan at Willow Cat Hotel! read more

Overall, I was impressed with the space. It was very clean and in a good location. However, it seemed like the cats were left alone quite often, and I wish there were cameras so owners could check on their cats online. My cat was quite stressed when she came home, but I suppose that can happen when boarding cats. read more

I left a Google review and thought I should leave one here as well for anyone who is looking for a nice place to board your cat(s). We cannot thank enough The Willow Cat Hotel! This was our very first time boarding our cats and it was a long 18 nights stay. This place is immaculately clean with big condo inside each cage. Susan and Mike welcomed us and took time to make sure we felt comfortable leaving our cats. We received regular updates with photos which we could tell they were relaxed and in good care! read more

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Was so happy to find a cat hotel that seemed to be perfect. Clean and great reviews. At first they were kind and accommodating and even upgraded my rom for free. That's where the good ended. I found out my kitten had not been eating for two days and asked if O should cut my trip early to get him and the response was yes. So we came home that next morning only to have to be there at an exact time. As anyone who travels knows, you can't always guarantee exactly to the minute when you will arrive, each time I asked for certain times I was told they were out delivering cats or helping other cats OFF property. After a frustrating back and forth asked if there is not someone there at all times and the response was aggressive and scathing. That is not how you respond to a customer asking a question based on the information they are getting. Susan needs to rethink how she responds to customers. I can understand someone not being there all night but absolutely should be on premises during the day and every day with peoples animals there to be cared for. I will not return nor recommend this business. I'll attach the email as I'm sure she will have the same response to this review but I feel it's important read more

We left our 2 cats with Susan and Mike when we went on a short trip out of state a few months back. They were friendly and communicative, keeping us up to date on how they were doing. One of my cats is attached to me and handles changes poorly, and when he stopped eating, Susan called several vets nearby and offered to take him in if he hadn't eaten by the following day. Fortunately he started eating again! Susan and Mike are cat people themselves and I think they are fully equipped to handle curveballs your cats will throw at them. read more

The Willow Cat Hotel - Pet Boarding Near Me - Lomita, California

I am so glad I decided to board my 2 kittens (8 mo and 4 mo) here for 6 nights while I was out of state. This was my first time leaving my kittens and I was very wary, but I chose Willow Cat Hotel because they had the best reviews by far (I even drove all the way from Santa Monica!). The reviews are true- Mike and Susan really take care of your cats and leave you feeling rest assured they are in good hands. It's obvious they really care about your pet. The facility was very clean and quiet, had spacious kennels, and had cat condos (which my kittens LOVED!) I will definitely be using them again for my next vacation and recommending them. Thank you, Mike and Susan! read more

The Willow Cat Hotel - Fefe and Milkyway cozy as ever! - Pet Boarding Near Me - Lomita, California

I can't say enough about how happy and healthy both my cats were after a recent 16-day stay at Willow Cat Hotel! Scott is the most caring, responsible, and professional caretaker I have had the privilege of meeting and I wouldn't trust my babies to be in anyone else's care. They have stayed in other boarding places before but after only a few days' stay, they've come home with matted fur, a look of fear in their eyes, bloated tummies, etc. Scott went above and beyond to ensure that my cats were adjusting well to their new environment, looking after them each day as if they were his own. I would not have been able to travel abroad for so long without Scott's care and I feel truly fortunate that my cats can enjoy their own relaxing vacation at Willow Cat while I am away! Thank you so much for your TLC, Scott!! read more

Amazing and clean place with clean crates. Owner is incredibly nice and accommodating to all needs. I would highly recommend this place to all my friends and family that needs a place to keep their cat/kitten! read more

I'm so happy that I brought my boy here. He's about 9 months old, requires attention but is a little nervous around strangers. He's been at other pet boarding locations before but did not eat much and hissed at others. I told my concerns to Susan and she reassured me that they monitor him and allow him space if he's feeling uncomfortable being around other cats/people. Luckily, he didn't need it. Buddy spent four nights and seemed so comfortable by the last picture. It's clear that he felt comfortable with Mike and Susan. I appreciate the attention Mike and Susan are able to provide to ensure their feline guests are comfortable. The rooms are spacious and tall. I was also able to bring his toys, blankets, and treats. I think they provide food but we brought his own food. They also have an upstairs areas so the cats can roam or if they need alone time. There was also a last minute cancellation for the first room (closest by the window) so I appreciated Susan for letting me know so our kitten could be there. Overall, we were able to rest easy during our vacation knowing our Buddy was able to eat and enjoy his stay. It's cat boarding only and they provide updates with photos. We are definitely planning to bring him back here the next time we are out of town :) read more

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Susan and Mike are the best! They took exceptional care of our cats while we were on vacation! Our cats are young and we were reluctant to leave them with just anybody. When we spoke with Susan we knew right away she was the perfect person. She is a feline expert who knows so much about cats from her many years of experience and she truly cares about them. She knew our cats were young and rather than put them in a standard cage like other boarding places, she housed them in a luxurious, sprawling play area where they could run around and exercise. These are not "lap cats" by any means and Susan knew confining them would not be in their best interest. Instead, she did what was best for them because she personally treats the cats like her own loved ones. I am 56 years old and have never had a boarding facility give such personal attention tailored so perfectly for the individual cat's needs. I would also like to add that their customer service is fabulous. Susan and Mike answer the phone personally without annoying phone trees or long hold times. They are passionate about taking care of the cats and it shows. Susan even sent me pictures of our kitties twice to put me at ease that they were doing great in spite of their young age and being away from home for the first time. Their prices are also very reasonable as you can tell they are not in the business to rip people off, but instead to help families who need boarding for their beloved cats. HIGHLY RECOMMEND!!!! read more

The Willow Cat Hotel - Our babies Baxter and Goldie! - Pet Boarding Near Me - Lomita, California

The Willow Cat Hotel continues to be the best place for your cats when you're away from home. Due to the Crowdstrike travel event, we were unable to fly back home for 3 days beyond our original return date. Susan continued to care for our two cats during this time removing the stress of finding a way to return them home before we actually returned. I'll continue to share recommendations to Willow Cat Hotel to all my feline owners :) read more

I am so happy to have found The Willow Cat Hotel. I was scrambling to find a place to board my cat for the winter holidays, and after reading the positive reviews for The Willow Cat Hotel, I contacted the owners and asked about their availability. Susan responded quickly and fortunately was able to accommodate my cat for a 3-week stay. The onboarding process was quick and easy, after I provided proof of my cat's rabies vaccination. The facilities are clean and well maintained. Each cat has their own spacious enclosure, and receive individualized attention and play time with Susan and Mike. They also provide both wet and dry food, depending on your cat's preference, and have experience caring for cats with special needs. I had never left my cat for more than a day or two, and was quite nervous about leaving her for three weeks. However, after meeting Susan and Mike and touring the facilities, my mind was put at ease. My cat could not have been in better hands. It was immediately clear to me that Susan and Mike care deeply about cats and would take great care of mine. I especially appreciated the fact that Susan sent me regular updates on my cat via email, with photos and videos attached. It was nice to have the assurance that my cat was doing fine while I was away. The Willow Cat Hotel is truly a gem. I know if I ever need to go out of town again in the future, I can rely on The Willow Cat Hotel and my cat will be well taken care of. Finding a place that you can trust with your cats is priceless. I cannot recommend this place enough to cat owners! read more

Sooooo glad to have found this place. Susan is a lovely person who truly cares for the cats. We took a two week vacation, and I wanted a place that only caters to cats. This place was wonderful. From beginning to end, the process was professional. Good communication, friendly and flexible. I would definitely board here again. read more

I am so happy that I took my baby to The Willow Cat Hotel. Susan was incredible and made sure my cat had the best stay possible. She even took the liberty of upgrading her to a larger crate with a tree for my energetic kitten. She also sent me some pictures since I was out of town for some time. If you are looking for hotel for your cat, The Willow Cat Hotel is the place to go. I will definitely be back! read more

There is no doubt that Susan and Mike love cats as much as you love your cats. From checking in, they will check for fleas, ask about your cats food preferences (dry or wet), and if they are free feeding or need to be fed scheduled. I trust my cats with the Willow Cat Hotel more than anyone! Super grateful this service exists and absolutely recommend to anyone looking for cat boarding! Prices are extremely reasonable as well. I even get photo updates on how the kitties are doing. :) read more

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My gorgeous girls returned home happy and healthy after a 3 week long stay at Willow Cat Hotel! Susan and Mike sent photo updates every few days and were extremely accommodating of my changing schedule, pick up and drop off times. I will absolutely be bringing my girls here again. Thank you so, so much for taking such good care of the little ones!! read more

We needed to find an alternative cat boarding place because our usual place was going to be closed during the month of October 2022. I found the Willow Cat Hotel on Yelp, called Susan and scheduled a visit to see the facility in early August. Even though Willow Cat Hotel is a 30-minute drive from our house, we liked what we saw and reserved a large cat condo for 6 days in October. I had previously made reservations at our usual cat hotel for 10 days in September 2022. On a Saturday night, I got a text from our usual cat hotel that there was a fire in their building that affected their space, and they would be closed for an indefinite period. I needed to find a place to board our cat on Monday (just 1.5 days later) or I would have to cancel our Hawaii vacation. I immediately called Susan and left a desperate voicemail asking if there was space for our sweet cat on short notice. Susan called me right back and said yes! Susan and Mike from Willow Cat Hotel saved our Hawaii vacation on 1.5 days' notice!!! Our cat's first visit to Willow Cat Hotel went well. Susan emailed 3 times with status and pictures of our cat while we were in Hawaii. When we got back from Hawaii, we confirmed a time to pick our cat up. Things went great with Willow Cat Hotel. It's a beautiful and clean facility and just for cats. Susan and Mike are definitely cat lovers, wear masks, very responsive to emergencies, and are just nice people. While it's a 30-minute drive from our house, we will continue to utilize Willow Cat Hotel as a back-up to our usual place and we made reservations at Willow Cat Hotel for October and November 2022. read more

Susan and her team run a very impressive cat hotel. The facility itself is located in a modern building and the hotel is very clean and organized. We are particularly concerned about fleas both for the comfort and well-being of our boy but also because I have really bad reactions to fleas myself. So to see that they ask for a flea bath prior to dropoff and also perform a quick test for any evidence of fleas at dropoff was a huge relief for us. While we still gave our boy a bath upon pickup, we noticed zero signs of fleas whatsoever and a very happy cat. This is not a huge operation so while you may need to be just a little more accommodating in terms of timing, you can be rest assured that their smaller scale allows them to provide the care and attention these cats love. Thank you, Susan! read more

Susan and Mike are the absolute best!! They are truly the friendliest and most accommodating people that I have ever met. Willow Cat Hotel is pristine, well organized, bright and roomy! If you are in need of a boarding facility, this is the place you want to go to! Whenever I'm in need of someone to watch over Buster, I will absolutely be using Willow Cat Hotel! I particularly love that it's only cats in this facility as compared to other boarding places. Definitely give them a try. You will be SO happy that you did! read more

I boarded my cat here at the Willow Cat Hotel for 4 days 7/3-7/7. I toured the facility prior to making a reservation and it appeared clean and orderly. I read the previous reviews and I was happy that many previous guests listed that they got regular updates about their cats. I communicated that my cat had never been previously boarded and is anxious when she is away from home and the owner assured me that she is very experienced with first time boarders. I dropped my cat off with food and supplements to help with her anxiety, and instructions on how often she was to be fed. While on my trip I didn't receive any updates about my cat until I reached out to ask about her. I was given one short email response which I have attached. I assumed all was well and that I'd be contacted if anything was wrong. When I went to pick my cat up I was told that she hadn't been eating much but besides that all was well. Upon returning to the hotel I noticed an unpleasant fecal smell in the air the owner stated that a nearby cat had ibs. When I went to transfer my cat to her carrier she immediately began to hiss and try to scratch me. My cat was behaving as if she didn't recognize me and had experienced something terrible in her time away. It took around 45 minutes of myself, my husband, and the owners trying before my cat was able to be put into a carrier and taken home. Once she was home she behaved normally outside of her eating habits. My cat refused food for 5 days after being boarded. I became so concerned that I sought veterinary advice, I wasn't able to tell the vet how long she hadn't been eating because the hotel didn't communicate exactly how long she was refusing food while in their care. Also the fecal smell I mentioned previously embedded itself into my cat's fur as well as her belongings everything I sent there had to be washed or thrown away. I do not fault the hotel for my cat's reaction to being boarded as she is a homebody however, the lack of communication and the smell left on her is unacceptable. read more

The Willow Cat Hotel - The only correspondence during my cat's 4 days at this establishment. - Pet Boarding Near Me - Lomita, California

The willow cat hotel is a great option if you are looking to board your kitty! I was teary eyed having to leave my cat for a long period of time, and susan was very understanding and helpful. The location is very cleanly and your cat will be super happy there as they take great care of all the kitties!! read more

just picked up my cat Iroh after a week of boarding and the owners' service was amazingggg! they make sure that your cat is comfortable and they even sent me pictures and updates of my cat throughout my trip. The facility is spotless, huge, and there are plenty of volunteers that help out and make sure your cat gets the attention they need. The price is definitely affordable per night. 10/10 would use their services again. Was a pleasure working with Susan. They fill up really quick so call early if you want to secure a spot for your fur babies. read more

Great facilities, very clean and most importantly great people caring for our cat! Susan and her husband went out of their way to ensure our young energetic cat Trixie had everything she needed (toys, blankets, playtime, and care). This meant so much to us as we had never boarded our cats before. We were provided updates and photos throughout the 12 days of our cat's stay and Susan was very accommodating when we requested additional days. You can tell that each cat's safety and comfort are #1 on their list. Cant say enough good things about The Willow Cat Hotel! Thanks so much! Until next time! :) read more

The Willow Cat Hotel - Playtime with Trixie. - Pet Boarding Near Me - Lomita, California

Left my boi here for a 10-day vacation and he did GREAT! He was properly fussed over and since this was his second time, he knew that I was coming back for him. He even seemed to make a friend with the cat in the adjoining enclosure. That I was not expecting : ) As usual, I got updates and was assured he was fine and taking his meds like a good kitty. Thank you Mike and Susan! read more

No complaints here! This was our second stay with the Willow Cat hotel and we were very pleased. Mike and Susan simply adore cats and you can definitely see it. We dropped off our Manolo and he came back happy . I think he must have had a grand time at the hotel. I would definitely recommend this cat hotel. I'm looking forward to our November stay I'm sure Manolo is too! read more

The Willow Cat Hotel - Manolo relaxing at Willow Cat Hotel - Pet Boarding Near Me - Lomita, California

Susan and Mike are the best! Stuff: meeting with Susan and Mike are by appointment only and they made sure to have only one customer at a time. I think that really helps cats in the hotel to not been intimidated by too many strangers during their stays. SUSAN and Mike are real cat lovers. I brought my own cans and they were curious where I got them from. They want to make sure they can get all the brands that their customers wanted for their cats. It's this type of attention to detail that makes me and my cat happy customers and we'll definitely return in the future. Environment: clean, quiet and plenty of sunlight. My cat has previously boarded other pets hotels with a lot more traffic with people and dogs going in and out all the time. And I can tell that she was not happy about the stays and would be upset for days when she comes home. None of this happened to her after a long weekend's stay at Willow. read more

This is the best cat hotel in south bay. Susan and Mike took care of my cat as if she is their own cat. This place is better than Marriott or Hyatt. At the very second you step into this facility, it smells so good (as if you step into a luxury hotel or spa). You can feel how nicely and cleanly this hotel is managed. Zero cat litter scent. Peaceful ambiance and earthy interior design. If I were a cat, I would love to stay here. My cat and I are so lucky to know this hotel. Thanks so much, Susan and Mike!! read more

Susan and Mike are so friendly, and caring. They are true cat lovers, and we feel very comfortable leaving our cat with them when we go out of town. We have boarded our cat with them several times and have been pleased every time. They send us pictures of our cat throughout his stay, and give us updates on how he is doing. The cat cages are very large, and each cat has their own tall cat furniture/scratching posts to climb on and scratch on. If you are looking for a trustworthy place where you will feel comfortable boarding your cat, this is it. read more

My cat spent several days over the Thanksgiving holiday at the Willow Cat Hotel, and it was a wonderful experience. The facility is brand new, very clean and the cat condo I booked was very spacious. Susan and Mike, the owners of the business, were very gracious and accommodating to my drop off and pick up times. I will definitely board there again. read more

We brought our cat here when we went to a wedding and we couldn't be more stoked!! Every other cat hotel has not been the best experience, but The Willow is amazing and I'm so glad we found them. They truly care about cats and make such a nice and clean environment for them. I will for sure be back next time we are out of town!!! read more

We needed a safe, loving place for our 15 year old guy Snoopy while we flew across the country for a wedding. (Gone for ten days!) He is used to A LOT of attention and I was worried he would be lonely. He eats special food for his sensitive digestion and Susan and Mike were able to provide all his food for him. I brought his favorite blanket and pillow so he could feel secure. My first impressions of the cat hotel were that it was very cool and comfortable on a very hot day. It was peaceful and clean. We chose the larger cage with more space. We received many updates via email about Snoopy. It gave us peace of mind. We even needed an extra day due to a family emergency and they were able to keep him an additional day. I would definitely use The Willow Cat Hotel again! read more

I want to thank Susan and Mike for taking care of my two cats during the time I had to fumigate my home. They went out of their way to help me.   I found their fees very reasonable and they run a clean operation. I would use them again! read more