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    The Window Company

    5.0 (1 review)
    Closed 7:00 am - 7:00 pm

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    4 days

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    50%

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    6 months ago

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    Ask the Community - The Window Company

    Zen Windows Washington DC

    Zen Windows Washington DC

    (87 reviews)

    I had a really great experience with ZEN Windows from start to finish. What I liked right away was…read morehow casual and easy everything felt, no pushy sales tactics, just straightforward and friendly communication. They were super responsive anytime I reached out with questions. Emails and calls were returned quickly, which made the whole process feel smooth and stress-free. They also got someone out pretty fast to measure the windows, so things kept moving without delays. I ordered 10 windows for my townhouse at the end of February, and everything stayed on track. The windows came in April, and installation was set up for the very next week, exactly how they said it would go. The install team (two guys, led by the amazing Mark) was awesome, very professional, worked efficiently, and took the time to protect my floors and furniture. They cleaned up as they went, which I definitely appreciated. Scott, the owner, stayed in touch throughout the day of installation and honestly throughout the whole process. I had a couple of window and sash issues but Scott was amazing and the kind of communication and follow-through really stood out. Overall, I couldn't be happier with the experience. They did exactly what they said they would do, and the customer service was top-notch. I'd definitely recommend ZEN Windows to anyone. It really was a calm, "ZEN-like" experience. Haha!!

    Zen Windows [and doors] installed a replacement Pro Via front door and sidelites as well as a…read moregarage entry door. The workmanship was perfect. The entry door is exquisite. I previously used Zen to replace French Doors. I highly recommend Zen. And no down payment is required. Pay once the products are installed

    Castle Windows Mid Atlantic

    Castle Windows Mid Atlantic

    (13 reviews)

    the installers, unfortunately, we don't have their names did an outstanding job! They not only…read moreprofessionally installed the windows but were friendly and cleaned up after themselves. They cleaned the new windows and they looked like we were looking right outside instead of at a window. They really did an outstanding job for us here in Chesapeake, Va on 08-05-26!! Highly recommend to everyone!!

    Zero Reliability, Zero Accountability, and Shocking Customer Service -- Stay Far Away!…read moreIf I could give Castle Windows zero stars, I would. I have had a service appointment scheduled since July to get a single window replaced. That alone is a ridiculous wait time, but their handling of the actual service date is an absolute masterclass in unprofessionalism and total disrespect for their customers' time. Twice now, after blocking off my schedule and sitting around waiting, they have texted me on the morning of the appointment to cancel. They lock you into a ridiculous 5-hour arrival window, expecting you to hold your entire day hostage, only to pull the rug out at the very last minute. When you call out this absurd pattern, their excuse is that they "don't have any other technicians in the company who can come out." How does a major window company operate with so little coverage that a entire region collapses if one tech can't make it? It gets worse. When I demanded to speak to a manager to find a real solution, I was given the brush-off and dismissively told they "just have to reschedule for my area." No accountability, no attempt to make it right, and zero empathy for the time I've lost. Because I can no longer afford to burn through my valuable paid time off for appointments they routinely flake on, I asked for a Saturday slot. Instead of apologizing for jerking me around for months, the representative actually got mad at me for daring to ask for a weekend appointment. Since when does a customer get attitude for trying to accommodate a company's repeated failures? Castle Windows is quick to take your money, but when it comes to customer service and honoring their commitments, they are utterly useless. Save yourself the headache, the wasted vacation days, and the blood pressure spike. Do business with literally anyone else.

    HomeRite - Project Overview

    HomeRite

    (6 reviews)

    When we told our neighbor that we needed new windows, she said she already did all the research &…read morethere was no one better to go to in the area. Raved about her experience with Home Rite & now I get to do the same! From initial contact using their website to final contact with a human, the process is smooth & stress free. My first judgement on a company is do they have a website & how easy is it to use. My 2nd judgement is the first interaction with a person and my 3rd is: does what the website say match what the people are giving me. Yes Yes Yes for HomeRite! I still can't get over that it was one guy (Rj) who completed install of 5 windows in 2 days! I'm a super perfectionist so the first thing I looked at was the caulking lines. Smooth & near perfect - be fair.. no one is perfect! We had constant communication with the HomeRite team including Brittani & Jason. They double checked their measurements before install. We had a call on the first day of install asking how it was going. I really felt like we were their only customers. No one gives one on one attention like that anymore! Second day RJ called to let us know he was running behind. He said he expected to be here by 930am and was several minutes earlier than that. It's a delight having our new windows and screens in our home. I can open the windows with one finger, they tilt in for easy cleaning, and the screens are easy to take out as needed. Excellent team, excellent product! We'll be using them again!

    Home Rite was recommended to us by a trusted contractor. We needed the bay window in our kitchen to…read morebe replaced. This was a excellent experience all around...From our first visit with the owner/president, to the installation of the window itself. By no fault of their own there were delays because of the pandemic and supply chain issues. They were easy to work with, have a great product and are professional , etc. Our new bay window surpasses our expectations. I would recommend Home Rite to anyone in need of their services.

    The Window Company - windowsinstallation - Updated September 2026

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