My Brother asked me to pick him up and bring him to this little known Auto dealer; in the heart of…read moreNorth Albany. He met with the owner and his son- John Aidala and Steven Aidala, the day before, Being the Matriarch of the family, I felt he should be buying from a larger know company. The neighborhood has deteriorated over the last 30 years and to be honest, I was reluctant to even drive there. Talk about a step back in time-the 79 yr old owner was sitting right there in a 1970's desk, personally greeting anyone that came through the door. All the paperwork was really to be reviewed and more than satisfactory. The inspection had been done at the closest dealers. The son advised me he would pick up my Brother at his home, later that day. "They" would complete everything at the DMV and my Brother could drive his new car home that day. John was reminiscing about "our" school days-we all attended Vincentian Institute. If you want to seriously be treated like "you're special"-go here, Amazing family business that was just honored by the City of Albany for 75 years of service

This was written in November when we purchased the car, yet Yelp somehow buried it. It says…read moresomething that I went looking for it months later to make sure our great experience was shared! We just purchased a used car from Quail Auto Sales and could not have had a better buying experience! We had been looking for a car for our son for a long time at numerous dealerships. Although there had been cars at other dealerships that we were interested in enough to purchase, we never found sales staff that made us feel comfortable that the information we were given was reliable. For us the car was important; but equally as important was feeling that we had gotten a fair deal and trusting that what we were buying was without hidden issues. This is why we purchased from John and Steve Aidala. Their dealership is locally owned and has been for many years. The Aidala's have been part of the Albany community and pride themselves in maintaining a superior standard of service and fair business practice. We saw the car online on a rainy Saturday 30 minutes prior to Quail Auto Sales closing for that day. My husband called to make sure that they were still open and that the car was on their lot. Their website said they were not open on Sundays and we knew that this Prius was a great find. John answered the phone and my husband asked if he could make it there 10 minutes before closing, could he still look at the car? John told him that the rain would make it difficult to really look at the car and he would be happy to meet him there the next day to show him the car, even though they aren't open on Sunday. Every single interaction after that was the same good customer service, fair dealings and just an over all good feeling purchasing a car from them. I will return again to buy from Quail Auto and have recommended them to friends and family.

We stopped in about a week or so ago to look at a vehicle…read more We were assigned a sales person. Although the assigned person was very pleasant they gave us totally incorrect information about the vehicle warranty and also regarding some of the vehicle features. We did not realize the info we received was bad until we did our own research when we arrived back home. Prior to discovering the bad info we actually put a large deposit on the vehicle. Upon discovering the bad info we were going to call off the purchase but decided to go back to the dealership a few days later to speak to a Sales Manager. We made contact with a Sales Manager by the name of Walter. In short, he was honorable and outstanding! He listened to our issues and corrected the wrong feature info we were given and, more importantly, he agreed to honor the vehicle warranty that the original sales person had told us - as incentive for us to purchase the vehicle. He also assigned us a new Sales Representative by the name of Kia Smith. Kia was absolutely SUPER fantastic! She went over every feature detail, answered all of our related questions, and actually sat in the vehicle with us to demonstrate the features. Walter's high degree of integrity and Kia's truly outgoing personality and depth of knowledge saved the vehicle sale for the dealership. These two individuals are an absolute credit to their employer and we would not hesitate to purchase another vehicle from them in the future. This was our second vehicle purchase from this dealership and there will be more (but hopefully not for a while :))

The worst experience I have ever had was at this dealership. Extremely unqualified racist,…read more "assistant manager" Named 'Wil' or 'will' who might actually be the toilet cleaner of the place, has no idea how an "assistant manager" should conduct himself and communicate with their customers. Instead of approaching people by introducing himself, he comes to you asking "what is your question" then goes to try and snatch papers from your hand when you try to communicate your frustration of an increased price that you never signed or agreed to. Every dealership I have visited will quote you one price with all fees and taxes included, this dealership does not. They will provide you with a quote without adding or mentioning taxes, and when you arrive they have this 80 year old 'tuff guy' who embarrasses himself trying to intimidate you. Keep an eye out for the clown with the colorful sneakers limping around.

Despite COVID19- not only once, but twice have I had an incident involving major damage to my brand…read morenew 2019 Chevy Trax, and both times the collision department (literally Jeff, Melissa, and Vince) we're not only responsive but they were quick, operated so efficiently, and do such amazing work that lasts a lifetime on what other dealerships would deem "inoperable," they make the impossible possible. I am so grateful to them. For anyone in capital area or NYS, DEPAULA is the place to bring your Chevy or GM. Absolutely amazing staff S/o to Jeff, Melissa, and Vince. You guys are amazing. Truly.

Go elsewhere if you need parts. I was waiting over 10 minutes after ringing the bell at the parts…read morewindow. I got to hear the assistant parts manager, Bryan Sarafin, and another employee make racist jokes instead of assisting customers. Very unprofessional and extremely disrespectful.

I ran across a beautiful Ford Flex online at Quinn Motor Cars. While I was not ready to update my…read morecurrent car, but the newer Flex was so nice, I had to inquire. I got a prompt response from Mark Quinn and decided to give a deposit over the phone. Mark was the best person I have ever bought a car from in my 51 years of driving. I live in NH and need to make sure everything was in order for the car pick up when I got to NY. Mark made that very easy. When I am looking to upgrade my wife's car, I will reach out to Mark again. Class act person and dealership! Highly recommended. Brian Carpentier

After a terrible experience at another mechanic, I had to bring my car somewhere else. Quinn was…read morerecommended to my husband and I from our landlord, and I wish I had gone here sooner. They are not only knowledgeable, but they are fair and responsive. They go out of their way to take care of their customers, and they have been honest to my husband and I. I may be purchasing a new car in a few months, and will be keeping an eye on their inventory.

DON't GO, RUN! - Saw…read morea car listed that I liked, so I went to test drive. - Car was disgusting, they hadn't cleaned it yet. But, I have kids and I'm used to the mess, so I said fine. -Told me I'm not allowed to test drive the car. -Got them to agree that test drives are OK but the car was on E and they refused to put gas in it. -Asked if I could drive 1,000 feet down the road to a Stewarts and turn around at least and they let me do that (refused to put gas in again). -SLIME: Was buying the car with cash, but they had me go back and talk to their finance guy about warrantees. Guy offered me a six year warranty I think it was. I think it was for about 5$4,800. I said no thanks and then he offered to give me "a special deal" for somewhere around $2,200. I had no intention of buying it regardless. But, it clearly showed he was trying to rip me off the entire time. - Go to pick up the car (on the day THEY told me it would be ready). They tell me they cleaned it 30 minutes ago and I'll need to sit on a plastic sheet for the entire day. - THAT DAY: The check engine light comes on. -I called up the dealership and they said, yeah I can bring it in, but they won't provide a loaner car, they're going to keep it an undetermined amount of time, and I can go rent a car. THE DAY I PICKED IT UP! -Calls and emails were had with the dealership and the general manager told me I could bring it in right away and they would instantly look at it. - Half a week or a week later after my son has brain surgery, I call on a Friday and speak with a sales manager. They were nice enough and told me to bring it in, they would instantly look at it for me and get me out of there. I VERY specifically confirmed this over the phone multiple times before ending the call. I need a vehicle to be available for my kid and I'm reassured multiple times I can come right in and they'll be expecting me. - I leave my child who just had brain surgery a few days ago to bring this car over and they tell me they refuse to look at it, and I can make an appointment for the end of next week. They will not be providing transportation and will be keeping it an undisclosed amount of time. I get it, in a business when you're buying something and you're dealing with five or six different people, there might be a mess up. However, there was literally NOT A SINGLE positive thing or even neutral (it went ok) step in the entire process. *Not counting the last phone call I had where it seemed to go well and I found out it was all a lie and I left my child for nothing to waste my time for their apparent amusement. - Been telling everyone I know. Not that it matters to them, but I was able to prevent one sale when my stepfather was looking for a car so minor victory for me, I guess. -Filing with the State Attorney General for what good that will do and now I have to spend time and effort on small claims court.

I went in there to get the information about new accord hybrid sedan , stayed on from desk for good…read more10-15 mins , employees passing by no one available at from desk , walked out of there with no info

From start to finish, our experience with Destination Kia was wonderful. We strolled in on a…read moreWednesday afternoon and met with Dennis, who impressed us with his no-nonsense approach. After hearing out our vehicle needs, he recommended a car we liked and we test drove it. We were in communication with Dennis via text on Thursday while we explored some non-Kia options. By Friday we were ready to take the plunge. Dennis took most of our information over the phone. He ran our credit and set the car up with my insurance agent. By Saturday, all he had to do was hand us the keys. I was not surprised at all to learn Dennis is one of the top salesmen in the US. I would recommend him to anyone any day of the week.

First off this us my first and last Kia. It is an absolute LEMON. I had my car less than 1 year…read moreand they have had to replace the breaks and the onboard charging panel twice. The first onboard panel was replaced within the first month and I was in a loaner for two weeks. Then ten months later they're putting in a second one. In between that time the breaks were replaced because they scored. I called to get an appointment and the first available is in 3 weeks and in meantime I can't use the charger so I'm spending money unnecessarily on gas. So unless you want to be inconvenienced and deal with a car that's always in the shop and they don't have a loaner for you then do yourself a huge favor and buy anything but a Kia. It's the worst cat I've ever owned.

Bul Auto Sales & Service did a fantastic job. The team was professional, and they took great care…read moreof my car. Everyone was friendly and answered my questions clearly. I'm very satisfied and will be back for future service!

Brought my 2014 BMW 335 to Bul Auto, and they did a great job. Scott, the service advisor, was…read moreclear about what needed to be done and gave an accurate estimate. Darin, the service manager, made sure everything went smoothly. Honest, professional service you can trust. My car runs great now. Highly recommend!

I'd like to take time to share a story about the BEST service I have ever received ANYWHERE, at any…read morebusiness I have ever been to.   I live in San Diego, California.  My 23-year-old daughter lives in Boston, and was visiting Troy, NY. to attend to professional and personal business with a couple of girlfriends.   She drives a 2012 Honda CRV, and was using her car to travel on this occasion, and ran into some issues with the front bumper/undercarriage, which was causing some pieces to hang down and drag on the street.  By the time she saw what was happening, she was already in Troy, and far from home.  The car was close to immobile at this point, but she happened to be only about 2 miles (surface streets) from Rensselaer Honda.  After seeing the pictures, she sent me, I thought a nice slow drive could get her to the dealership without further damage, but the car would NOT have been able to be driven any further, let alone on the highway back to Boston.  Her reliable Honda CRV was down, and she was essentially stranded.   My daughter made a quick call to the Rensselaer Honda service department, but they did not have any appointment slots to get her in today.  This was very short notice on our part, and it was understandable that this was the case.  She also didn't really explain the gravity of the situation (being out of town); so they could not get her in immediately.   So, she called me.  As a Dad, especially with my kid being so far from home, you can imagine how worried and helpless I felt.  I decided to give them a call and explain the situation, and I am glad I did.   I spoke to Jason Foster, and started to explain the situation to him, and before I could finish, he told me as a Dad to a couple of daughters himself, he understood my concern and would take care of the whole situation.  Jason assured me he would get her squeezed in, and her car fixed so she could travel home safely.  I was told to have her come see him directly, and I had nothing to worry about.  He took down my number and promised me he would contact me with a 'Dad report' after the issue was fixed.   My daughter was a bit panicked and in tears by the time I called her back and told her to drive directly to the dealership and ask for Jason, which she did immediately.  She told me he was waiting for her, and got her car in right away, and promptly fixed the issue.  She texted me that he was super great, her car was back to normal, and she was on her way again.   As promised, Jason reached out to me, and he said everything was fixed and I had nothing to worry about.   I cannot thank him enough for not only providing the best service I have ever had, but also being a great person and empathizing with our situation.  This whole thing could've turned out to be much worse if she was not able to get back on the road again.   I'd like to reiterate here that I was just starting my west coast workday, and with one phone call, Jason and Rensselaer Honda saved the day.  My daughter was happy and, on her way, and Dad was relieved.  I can't thank Jason and his team enough for what he did today.  These are good people and what makes America an awesome place.  If I could take my own Honda all the way to NY the next time I need service, I would.   I just wanted to pass along this note of appreciation.  Thanks Jason and Rensselaer Honda!

After not shopping at a dealership for many years, my wife and I went here in the spring to look at…read moresome examples of a model we were going to buy. Unfortunately, the experience reinforced every negative stereotype that we had about car dealerships. In the 45 minutes we were there, we were lied to (learned afterwards) about all sorts of things, large and small. They even lied about things they didn't need to - almost like they were doing it for sport! I felt like I needed a shower after we left. What an insult to us as consumers. We felt very disrespected. Never again.