I have a Volkswagen diesel and everyone else in the area was charging double for a timing service…read more They did it for half the price and did a great job. These guys are honest and just nice to deal with. Very rare to find these days.

They do top notch work that is priced accordingly…read more Been going regularly with a mini cooper- a car for which it can be hard to find mechanics that are able to deal with the unique programming requirements. Like any good mechanic they are in demand so it can sometimes be hard to get through and one needs to be proactive about communicating their needs. All that said my most recent experience shows their customer service is only getting better, matching the excellent work they do!

My Brother asked me to pick him up and bring him to this little known Auto dealer; in the heart of…read moreNorth Albany. He met with the owner and his son- John Aidala and Steven Aidala, the day before, Being the Matriarch of the family, I felt he should be buying from a larger know company. The neighborhood has deteriorated over the last 30 years and to be honest, I was reluctant to even drive there. Talk about a step back in time-the 79 yr old owner was sitting right there in a 1970's desk, personally greeting anyone that came through the door. All the paperwork was really to be reviewed and more than satisfactory. The inspection had been done at the closest dealers. The son advised me he would pick up my Brother at his home, later that day. "They" would complete everything at the DMV and my Brother could drive his new car home that day. John was reminiscing about "our" school days-we all attended Vincentian Institute. If you want to seriously be treated like "you're special"-go here, Amazing family business that was just honored by the City of Albany for 75 years of service

This was written in November when we purchased the car, yet Yelp somehow buried it. It says…read moresomething that I went looking for it months later to make sure our great experience was shared! We just purchased a used car from Quail Auto Sales and could not have had a better buying experience! We had been looking for a car for our son for a long time at numerous dealerships. Although there had been cars at other dealerships that we were interested in enough to purchase, we never found sales staff that made us feel comfortable that the information we were given was reliable. For us the car was important; but equally as important was feeling that we had gotten a fair deal and trusting that what we were buying was without hidden issues. This is why we purchased from John and Steve Aidala. Their dealership is locally owned and has been for many years. The Aidala's have been part of the Albany community and pride themselves in maintaining a superior standard of service and fair business practice. We saw the car online on a rainy Saturday 30 minutes prior to Quail Auto Sales closing for that day. My husband called to make sure that they were still open and that the car was on their lot. Their website said they were not open on Sundays and we knew that this Prius was a great find. John answered the phone and my husband asked if he could make it there 10 minutes before closing, could he still look at the car? John told him that the rain would make it difficult to really look at the car and he would be happy to meet him there the next day to show him the car, even though they aren't open on Sunday. Every single interaction after that was the same good customer service, fair dealings and just an over all good feeling purchasing a car from them. I will return again to buy from Quail Auto and have recommended them to friends and family.

We stopped in about a week or so ago to look at a vehicle…read more We were assigned a sales person. Although the assigned person was very pleasant they gave us totally incorrect information about the vehicle warranty and also regarding some of the vehicle features. We did not realize the info we received was bad until we did our own research when we arrived back home. Prior to discovering the bad info we actually put a large deposit on the vehicle. Upon discovering the bad info we were going to call off the purchase but decided to go back to the dealership a few days later to speak to a Sales Manager. We made contact with a Sales Manager by the name of Walter. In short, he was honorable and outstanding! He listened to our issues and corrected the wrong feature info we were given and, more importantly, he agreed to honor the vehicle warranty that the original sales person had told us - as incentive for us to purchase the vehicle. He also assigned us a new Sales Representative by the name of Kia Smith. Kia was absolutely SUPER fantastic! She went over every feature detail, answered all of our related questions, and actually sat in the vehicle with us to demonstrate the features. Walter's high degree of integrity and Kia's truly outgoing personality and depth of knowledge saved the vehicle sale for the dealership. These two individuals are an absolute credit to their employer and we would not hesitate to purchase another vehicle from them in the future. This was our second vehicle purchase from this dealership and there will be more (but hopefully not for a while :))

I have always taken my Tundra here for service, but the last visit will be just that - my LAST…read morevisit. Simple 55K mile service and I asked for a NYS inspection. The service visit took 4+ hours (I had an appointment, so not sure why it took so long) but they did not pass inspection due to a non-working parking brake. The estimate to fix the break was $1,300! I said no thank you and I would address it elsewhere. Turns out nothing was wrong with the parking break other than the cable at the lever/pivot point needed a minor adjustment. That makes my blood boil - so dishonest to try to get a ridiculous amount of money from me for such a minor issue. Shame on that tech - very shady.

Despite COVID19- not only once, but twice have I had an incident involving major damage to my brand…read morenew 2019 Chevy Trax, and both times the collision department (literally Jeff, Melissa, and Vince) we're not only responsive but they were quick, operated so efficiently, and do such amazing work that lasts a lifetime on what other dealerships would deem "inoperable," they make the impossible possible. I am so grateful to them. For anyone in capital area or NYS, DEPAULA is the place to bring your Chevy or GM. Absolutely amazing staff S/o to Jeff, Melissa, and Vince. You guys are amazing. Truly.

Walked in to buy a silverado, didnt matter if it was new or slightly used. Was told I wouldn't be…read moreable to afford one and they pointed me at the Equinox instead. Never even let me look at a Silverado. So I left and bought a Ford F-150.

After negative experiences at a few other dealerships, we found the family car we have been…read moresearching high and low for. I reached out to Quinn Motor cars on availability and immediately heard back from Mark. The process was absolutely seamless and it was just another reminder of why the smaller, "mom and pop" type dealers are the absolute best. They may be 2 hours from me, but I will definitely be reaching out the next time we are looking for a vehicle. Thank you!

Had a great experience buying a used truck from Mark. I traveled over an hour to get to the…read moredealership so had some trepidation to begin with but the truck was the only one I could find with everything I was looking for. Mark made the process easy, gave me a fair price on my trade-in, showed a lot of trust in me, and helped me get the best financing deal possible. He seemed honest and up front, I'll definitely give him first crack on my next purchase. Highly recommend this dealership.

Really confused on the two stars in this site. I had a…read morebusiness I went to regularly for the my car, moved away from New York and when I moved back I needed somewhere near I bought my newest car from here and my last car prior to buying it was here Never any complaints My service advisor Steve is wonderful I truly with more place were like lia. Also when I went my car was damaged in an accident their body shop is right down the street and they're AMAZING

DON't GO, RUN! - Saw…read morea car listed that I liked, so I went to test drive. - Car was disgusting, they hadn't cleaned it yet. But, I have kids and I'm used to the mess, so I said fine. -Told me I'm not allowed to test drive the car. -Got them to agree that test drives are OK but the car was on E and they refused to put gas in it. -Asked if I could drive 1,000 feet down the road to a Stewarts and turn around at least and they let me do that (refused to put gas in again). -SLIME: Was buying the car with cash, but they had me go back and talk to their finance guy about warrantees. Guy offered me a six year warranty I think it was. I think it was for about 5$4,800. I said no thanks and then he offered to give me "a special deal" for somewhere around $2,200. I had no intention of buying it regardless. But, it clearly showed he was trying to rip me off the entire time. - Go to pick up the car (on the day THEY told me it would be ready). They tell me they cleaned it 30 minutes ago and I'll need to sit on a plastic sheet for the entire day. - THAT DAY: The check engine light comes on. -I called up the dealership and they said, yeah I can bring it in, but they won't provide a loaner car, they're going to keep it an undetermined amount of time, and I can go rent a car. THE DAY I PICKED IT UP! -Calls and emails were had with the dealership and the general manager told me I could bring it in right away and they would instantly look at it. - Half a week or a week later after my son has brain surgery, I call on a Friday and speak with a sales manager. They were nice enough and told me to bring it in, they would instantly look at it for me and get me out of there. I VERY specifically confirmed this over the phone multiple times before ending the call. I need a vehicle to be available for my kid and I'm reassured multiple times I can come right in and they'll be expecting me. - I leave my child who just had brain surgery a few days ago to bring this car over and they tell me they refuse to look at it, and I can make an appointment for the end of next week. They will not be providing transportation and will be keeping it an undisclosed amount of time. I get it, in a business when you're buying something and you're dealing with five or six different people, there might be a mess up. However, there was literally NOT A SINGLE positive thing or even neutral (it went ok) step in the entire process. *Not counting the last phone call I had where it seemed to go well and I found out it was all a lie and I left my child for nothing to waste my time for their apparent amusement. - Been telling everyone I know. Not that it matters to them, but I was able to prevent one sale when my stepfather was looking for a car so minor victory for me, I guess. -Filing with the State Attorney General for what good that will do and now I have to spend time and effort on small claims court.

From start to finish, our experience with Destination Kia was wonderful. We strolled in on a…read moreWednesday afternoon and met with Dennis, who impressed us with his no-nonsense approach. After hearing out our vehicle needs, he recommended a car we liked and we test drove it. We were in communication with Dennis via text on Thursday while we explored some non-Kia options. By Friday we were ready to take the plunge. Dennis took most of our information over the phone. He ran our credit and set the car up with my insurance agent. By Saturday, all he had to do was hand us the keys. I was not surprised at all to learn Dennis is one of the top salesmen in the US. I would recommend him to anyone any day of the week.

engine p0597 thermostat heater circuit open was told thermostat needs to be replaced was charged…read more194.95 for the repair that was still under warranty!!!! was also charged diagnostic 194.35 for the replacement of rear shocks that was also still under warranty!!!! a witich i bought and had replaced elsewhere!!!!!!!!!!

On June 20th, my husband, myself and our 10 month old baby stepped into Rennselear Honda making the…read moreworst decision we could've made and gave them a shot. We test drove a 2108 Honda Pilot, after discussion with the sales rep we decided to move forward. After signing paperwork and leaving a deposit, he told us they did not the title for the vehicle due to an improper signature and that it should be there Monday, possibly Wednesday the latest. Needless to say the title never came. After two and a half weeks of waiting a less money in our pockets, we asked the dealership to provide us with some kind of compensation to keep us a float. Balancing a family on one car, with the expectation and verbal reassurance that this car would be in our driveway any day now- they agreed to give us a rental as we await the title. A week went by, more dates were promised, a tracking number was provided and the title never came. After a month waiting and a week with the rental the sales manager insisted we bring the rental back- because at this point we were an inconvenience and an expense. I would never recommend doing business with these people. They held onto us long enough to try and make a sale- and when they realized this title was not coming anytime soon after a month without a vehicle they decided to push us out. They lied to us over and over about the titles tracking and whereabouts, the previous owners involvement and the prior interested buyer who we later found out also pulled out after over a month waiting. Mike Smith is the biggest con artist out there and I wouldn't give him one penny off the ground if I found it :-) I would never recommend this dealership, and I suggest you stay clear of the headache. Invest your money literally anywhere else.

After not shopping at a dealership for many years, my wife and I went here in the spring to look at…read moresome examples of a model we were going to buy. Unfortunately, the experience reinforced every negative stereotype that we had about car dealerships. In the 45 minutes we were there, we were lied to (learned afterwards) about all sorts of things, large and small. They even lied about things they didn't need to - almost like they were doing it for sport! I felt like I needed a shower after we left. What an insult to us as consumers. We felt very disrespected. Never again.

The quality of care I received was great, though I waited longer than I believed I needed to,…read moreconsidering what I had to do. The service was very thorough, and I appreciate the time and energy they used to help me with my issue. I also appreciate that they provided me with a video recording of the mechanic explaining the issues and actions. --------------------------------- More Info: My appointment was at 12:30 p.m., and they didn't finish with everything until 5:45 p.m. - What I needed work: * NYC Inspection * Tire Pressure Check * Headlight Replacement (I was given the option to leave, and they'll call to let me know they're done with my vehicle, but given my lousy history of doing those actions, I decided to stay and wait there overall) ------------------------ My rating is not a reflection of the work done for me, but in the time they used to do it. The work done was great and the management and staff treateat me well during the whole duration.

Well, I waited awhile to write a review, even though I was asked to write one over two weeks ago!!…read moreI bought a 2019 Chevy Impala Premiere on July 11th " Cash" I was given two key Fobs, and at the same time asked to download the on-star app to start my car. I did no issues!! Once everything was signed etc. I drove the 2hrs back to Connecticut. The next morning, I went to start my car and it wouldn't start. After trying the push start multiple time the dash then said, " Remote not detected". It then started up. A couple days later it did it again but started up. The next day I spent 30 mins trying to start the car, I pressed the button for on star. On star wanted to tow my car, I said I didn't want it towed. They said Well try again maybe it's the battery in the Fob, and that I should go to the dealership to see. Once I got it started, I went straight to the Middletown Chevy dealership. Told them what had been happening and they said they could check the fob out and that maybe it would be an 8-dollar battery. After 5 mins they came back and asked where I got the key from. I told them I had just bought the car. They then flipped open the Fob and told me it was not the Key to this car. They showed me the wording inside the key " VAST" and said to check my second key to see if it's the same thing. They said someone had that key made " aftermarket" and that the dealership should give you at least one real key to your car. The keys that were given to me will lock and unlock with no problem, but you will have problems starting the car. Mind you this car was supposed to also come with remote start/ which wasn't working. Nevertheless, I contacted "Mike the Martian " left a message he did call me back and made it sound like he would correct the problem because I definitely needed a key. I explained I wasn't looking for two Fobs but at least one that goes to my car. He agreed and said they have someone who does keys on Mondays I told him I had no problem driving the 2 hours so they could program the Fob. At this point I've been calling not only Mike but "Lou" I'm guessing his Boss, leaving multiple messages, via texts, email, voicemails with no response. At this point if they decide to not do what's right, it's their choice!! If they don't correct this situation I would definitely stay from this place. The balls in their court! Dirty Business that's what this looks like. I might just have to eat that cost which is messed up. They have my email, and both cell numbers. Let's see!!

Went in to Nissan a few days ago to pick up a rogue that we had priced out. Everything had been…read moresorted as we were aware until it wasn't. Arrived at the dealership to be met by our salesperson, David, to all of a sudden be told by one of the sales managers (whose name escapes me but who couldn't have been nicer) that the deal wasn't going to happen. A word for the wise. If you go there perhaps find a salesperson who is actually interested in you as a person and not merely as a sale and will drop you the second it goes south. Thank you to Jeff, Shawn, and the sales manager. I know your name started with a G. A thank you especially to Dennis at their neighboring Kia dealership. You were all amazing.

I had an appointment to come in at 3pm to pick up my car , I had to wait until 4:20. They said the…read morepaper work was not done yet, even though they knew I was coming in at 3. When Michelle took me outside to show me my car she put my second key fob in her pocket ( I was told that the next day ) instead of giving it to me . I was also told she realized this as soon as I left the lot . I was so upset because I thought I lost it , because of course if she forgot to give it to me she would have called me !!!! I ask why she did not call me , and I was ignored. It almost seemed to me that she did this on purpose hoping that I thought I lost it , and I would have to buy another one . Be very careful if you go to Destination Nissan !