Things remembered is no longer in business at the malls. This was a great store for picking up that special personalized gift.

Excellent food, great customer service !!! Makes you feel like family . Best Bartender by far...@Tann....

I was sorry to find that Things Remembered was no longer at Cerritos mall! I had to order the clock online sight unseen!

I CAN'T WAIT till this place closes down. It's only a matter of time. I do not have the time to describe my experience in detail but I got a non personalized gift that I didn't want. Here's the short story: -I wasn't allowed to exchange a gift that was CHEAPER in value. The exchange price must be the EXACT SAME price. -workers are unaware of their own horrible policies. I had to calmly ask to speak with manager as my blood was boiling inside -they didn't text me when the personalization was ready and wasted more time my half day off from work Do yourself a favor and order personalized items from anywhere else. read more

They have the worst customer service they misspell a gift and on top of that I had the manager Jonny was the worst . He made me wait longer plus when I ask to speak to him he was rude by saying we have been waiting for things all our life. Which I thought it was the worst.Rude in all aspects of customer service. read more

Things Remembered - They have the worst customer service they misspell a gift and on top of that I had the manager Jonny was the worst . - Gift Shops Near Me - Cerritos, California

I arrived at the store and informed the staff member that I was there to pick up an engraving that I had ordered "some time ago". She proceeded to look around the store for about 15 minutes while I waited with my squirmy 6 year old (who was bored waiting)... finally after what seemed like an eternity, she said that she couldn't find my order. I then asked her how long do they hold an engraved item in the store and she said only 30 days, then they just throw it away. I was pretty sad that I had to wait so long to learn this information and also that I had spent $20 on the engraving of literally eight small letters (crazy expensive)... ALL for naught, a total waste of time and money. Just making all aware of their 30 day policy (which I was not aware of). Not awesome :( read more

Called specifically to talk to the store and ask about a custom engraving for a pen I bought. Was told it wouldn't be a problem, they explained all the guidelines and policy. Brought my product in and was told the manager decided not to engrave anything with no explanation and that he changed the policy to not allow their store to engrave products that weren't theirs. However I was kindly suggested to go to the other stores because they all have different policy's. What kind of outrageous made up "the manager decided" answer is this? read more

Placed an order online for two beer mugs. Drove a long distance to pick up and was told my order was canceled because they did not have the mugs in stock. The website indicated they had 2 when I placed the order. No notification via email/phone call - nothing. Asked for some advice on where I could go and was offered ZERO assistance. Thanks a bunch for nothing!!!! read more

Poor customer service and experience. Can't trust this location with your personal items so beware they will lose your order and not care. John the manager was very disrespectful! read more

Make sure you have ample time before you shop here. Buying things here even without personalization would take you so long more than 30 minutes. Crazy! If it is not for my aunt, I should have left the store. The lady at first is very nice but became sarcastic when asked why it took us that long when in fact we are just buying items without personalization. She is also not good because she keeps on jumping from one customer to another which is not right. She should finish first one customer before going to another. And I guess they have to check and revise their long process in the store. One buying without personalization shouldn't pass through the long process they have for those having their items personalized. read more

When you run of ideas for Christmas gifts. Sometimes you get desperate and this fill that void. Nothings say it more on how much you care and how you show your love by having things engraved. Usually it's the jewelery that mattered, but when you are going up against time...anything will do. Going into the place, you have your usual selections of plates, silverwares, drinking cups, clocks, and other items that can be engraved. If the surface is leather, don't worry, they'll just attached a stick on tag with personalized engraving on the tag. Since I was crunch for time, I settled on a flask set with a couple shot glass. Only the flask can be engraved. They charged $35 for the set, but engraving is price separately. I thought it was unfair because the flask set itself is not worth the $35, but at the end I decided not to argue and shelled out another $6 to have initials engraved on the flask. It would take the next day for pick up. Luckily I didn't have much of fuss for the pickup. But if you happened to have no receipts and forgot to put in your name on your receipt like a poor girl did waiting in line next to me....you're way out of luck because it will take forever for them to dig out the holiday engraving mess. There were tons of bags for pickup and this is not the time to describe what you engraved and which item was it. Overall, not bad of an experience, but the separate charge for the engraving was unnecessary. read more

Things Remembered - Gift Shops Near Me - Cerritos, California

Come here a lot and the employees are friendly and helpful, especially with helping out on getting what I want down to the message. Even when they're busy, they make time and still get their orders out on time, sometimes faster. read more

I was at Things Remembered at the Cerritos Mall and the manager Sue was so helpful and kind made my visit there very pleasant. I will be returning to that store for sure. Jennifer read more

I absolutely love the staff. The assistant manager is always my favorite to go to when it comes down to creative ideas and words to engrave. This place always has the best vibes when it comes down to a helpful and kind staff! 10/10 would recommend. read more

Small store. Basic quality items. But where they make the money is definitely the personalization. I bought a $4.99 luggage tag and spent $27 putting first and last name with address on it. But it gets the job done for last minute shoppers. read more

I wanted to exchange for a different embroidered scarf that I bought online through the store, but the "girl manager" told me that I wouldn't be able to cancel the order because it is in transit. What a liar. I had originally ordered it from Lakewood store, but I didn't have enough time to go there to exchange and thought I could just go here because it's closer. When I called Lakewood site, they told me they I could get it done here. I do not know why it is impossible to exchange something when it is stated on the back of the receipt, it would be HASSLE-FREE. The staff was not helpful at all. read more

Miss Maria is a one woman team she's a very respectful resourceful multitasking super friendly human thanks a bunch

Two-Tone Banded Flask! Perfect gift I gave to the groomsmen during the rehearsal dinner. They loved the gift especially because it was engraved with their name on it! HOLLA! read more

Worst customer service ever. The lady helping me out was nice at the beginning then after asking some questions she got attitude and started just trying to avoid me and talk to other customers. For engraving they tell you an hour to hour and a half and when you go pick up they tell you to come back later...I spent an hour and a half at the mall making time so I wouldn't have to come back a later time due to the fact that I don't live so close and they still told me to come back later or another day. Never engraving anything here again. read more

I fucking hate this store. As soon as we walk in, we're hounded by the employees. We were told the same deal 4 times and couldn't go 3-4 minutes without someone asking if we were ready. They're nice girls but don't know how to coordinate sales without being overbearing. The store itself is narrow and claustrophobic which exacerbated the whole situation. When we got to the front to pay, we met Queen Bitch aka the manager. Some fat lady with a bad attitude and hair to match. She talks all matter of fact and sarcastic by calling us 'hunny' with stupid hand gestures. I don't recall her being like that to the person in line ahead of us. If we hadn't already filled out the form and if it wasn't our Xmas gifts, I would have changed my mind and not bought just based on the shitty service from the manager. Needless to say, I will NEVER come back to this branch ever again. read more

We ordered a frame for our wedding and they misspelled Brian to "Brain" and asked me if it looked right. I said it didn't, and without even looking at it, the guy said he'd fix it. It was almost like he knew it was wrong but was hoping I wouldn't catch that the groom's name was misspelled. We didn't even get a call back when our item was ready to be picked up AGAIN, we had to call them Thank god I have a silhouette cameo machine. If I wasn't in a rush I would have just made it myself. I'll know better for next time. read more

Just made a Mother's Day purchase at "OOPS! THINGS HAPPEN" store in Cerritos Mall that required engraving a 4-sided charm necklace. I gave detailed written instructions on what was to be written on the front side, left side, right side, and back side. I went over the instructions with the lead/cashier/engraving order-taker (who was wearing the same necklace) so there would be no confusion on what is the front side, the one facing outward from the chest, and which is the back side, the one facing the chest. I told her to make sure and QA/QC the engraving to make sure it was correct before paging me it was done. Get there to pick it up and it is totally screwed up and rotated off by side. We had waited over an hour for the engraving to be done, then were told it would be another hour to do another one. When I asked who didn't pay attention to the engraving detail I was told by a Manager "Sorry Things Happen." Since it wouldn't be done before closing we have to return tomorrow to pick it up. The attitude and ineptness of the engraver/manager in not QA/QC'ing their engravings and correcting their errors before it is caught by the customers show blatantly poor management from a customer point of view and brings I to question the stores honesty. read more

I love the new personalization bar they have installed. Great sale going on now and the two ladies were very helpful in answering all my questions and checking their back stock even when their computers said they did not have them in store. read more

Boyfriend and I came here to find a flask to be engraved for a friend's 21st birthday. The flask itself was reasonably priced, but we were a little put off that the saleswoman neglected to tell us how much the engraving was going to cost- talk about a rip-off! They told us to be back in 30 minutes, but really it took closer to an hour. When they were finally ready, we checked the engraving, and it wasn't right. A different girl was helping us at that point, and she was actually really accommodating and offered to do the correct engraving on a new piece, no hassle. Though it was irritating to find that the engraving process only took 10 seconds (meaning we wasted the last hour walking aimlessly around the mall), I was grateful for her help. Some really nice products, but be willing to spend twice the price of the item for a simple engraving. read more

I'm not sure why there are so many bad reviews, maybe it's due to old management and/or employees. I was in the area and decided to have something engraved that wasn't purchased from Things Remembered. I was assisted by two very personable, friendly, and professional ladies, I wish I had gotten their names! It was $16 for three words (base price) designs are extra $3-$6 depending on the design. I was told that if they made a mistake they would reimburse me for the item and asked if the item was less than $100 and if I had the receipt. I was quoted 2 hours, but was called 45 minutes later, which I appreciated. I live in the OC and I didn't want to make the drive next day for pick up. This location had the best customer service, and they were friendly and professional with everyone that came in. Thank you ladies! read more

Go to another location. Horrible experience. When into weeks before Christmas to order some custom gifts. They told me they would be done the following day. I went in three days after to pick them up and they cannot find the order. They spent 30 minutes looking through the store and only found one of the four items that I had selected for engraving. I told him I was about to leave out of town and I needed those items as soon as possible but did not have time to come back. The store manager told me that she would overnight the replacement items after they remade them and I should receive them the following day. The day came in with no package no items. I tried calling in but they only have one phone it was always busy. So I couldn't get through so I went on our holiday and had to order the items again at another store in another state. Everything went well there. However when I came back to this location I wanted a refund for the items that I have never received and I have been getting the runaround ever cents. I've been into the location three times and most the time they cannot help me because no managers there and I have been promised several times that I will get a call from the manager and I never do. I just finished calling again today and I was told the managers will be back from lunch at 1:30 and of course no manager is there. I was also told they can't give me a refund for the amount I purchased that it has to come through corporate office. Overall this was just a awful experience and I will never use this store again. Update. I called today and asked to speak to a manger again. 4th time since this review was posted. After I was told no manager was available I called back at 2:30pm and asked for manager by name. And she was there. After asking why I was calling I was placed on hold and then the phone disconnected and the phone was busy from there out. read more

Went in to have something engraved for my nieces wedding I am attending here in just a few weeks. Sue was who helped me. She was very attentive and answered any questions I had regarding time frames and what it was going to cost me. When I picked up my product it was perfect! I am sure my niece will love it! Great job Sue! read more

When you dial the number provided by Yelp, it rings twice then goes directly into a fax dial tone. Guess you can't call the store to ask questions, you just got to visit them physically. read more

I just had the literal best customer service experience of my life. Michelle went far above and beyond and I am just so grateful. I will continue to shop here for all of my special needs and engraved gifts. It doesn't get any better than this... Thank you Michelle! read more

I'm late on this review because I was so upset with this horribly managed store. It was Christmas time a few years back and my sister recommended me to go here for the personalized engravings. So I picked out two Hawaiian bracelets for my friends and two beautiful snowglobes to be engraved for my grandparents. I told the girl that the two snowglobes were to be engraved and I was just buying the bracelets and she told me she filled out the forms and I had to pay for the bracelets and come back for my merchandise and pay for the engravings. When I came back they had inscribed the bracelets for my grandparents instead of the snowglobes and told me that was what I ordered. The girl who took my order was gone so this nasty woman by the name of Jennifer (probably the same large jabba the hut woman mentioned by previous yelper) who was supposed to be "helping" me basically gave me a bunch of attitude and insisted that I was in the wrong and would not even give me my money back! I even told her how special these gifts were because my grandparents were very ill and this woman just did not care at all. After arguing to the point of no reasoning and being very embarrassed in front of the whole store I was forced to keep the two bracelets inscribed to my grandparents which I could not use, because why would I give them pink Hawaiian bracelets? When I left the store I was in tears and called to talk to the manager to try and fix this horrible mess. The first person who answered was that same Jennifer monster and when I sobbingly asked to speak to the manager that awful woman laughed and said you are talking to her!!! Since this incident I have never gone back and my sister's large sorority also stopped coming after this incident. This place has beautiful items but horrible staff and management. What kind of store messes up someone's order and refuses to give the customer's money back??? How hard would it have been to just take off the mistake engraving plates and engrave the other items that I was still willing to pay for? Not very good business strategy there and horrible for customer relations since I have continued to share how this store treats people. Shame on this store for letting such a horrid heartless woman deal with customers! read more

I got 2 pens from here before and they did fine with those. I want back to get a locket engraved for my girlfriend and from day 1 it would not stay shut. It constantly swings open and it makes it look like I got it from a bootleg thrift store. Everything else was fine aside from the 3 hour wait. read more

Good place to buy engraved goods but an annoying employee who seems to have zero patience for patient customers and always using the words "there's no way!!" Really annoying and being rude to customers as they walk in and telling other people's kids to shut up she is rude my receipt reads employee 25.. read more

Not a good experience! They indicated items would be ready @ 1:30 pm arrived @ 7:45 pm same day and still not ready!

Definitely will remember to not come here. I was browsing the mall and I have a wedding coming up they have a sale for buy 1 get 1 at 75% off just asked a simple question the associate already looked like she had just gotten out of bed and wasn't really paying attention to me just looking at her monitor behind the register. From a sales perspective I'd give this girl more training because no matter how big or small of a situation customer service gives you repeat business. read more

Worst customer service ever, i spent $215 and wish I had never gone here. Rude, dis-interested and very unhelpful staff, I would rather go to another location, if I want to buy a Things remembered item Hope someday they read their reviews and read a people skill book to know how to talk with respect. read more

Poor customer service with rude employees. This franchise is very disorganized. In terms of quality of the product/engraving, we had to come back multiple times for spelling errors when it specifically says it well in our online order how we want it to be and for not giving us our complete order with certain items missing. Definite waste of time. I understand it's the holidays, but still I wish there were better things to say about it other than being a disappointment. We've had positive experiences with them in the past, so I have no idea what changed. read more

Customer service is at its lowest at this franchise. The girls who run this store make you wait before they'd even approach you, as though they're too busy with other customers - in an otherwise empty store! Then when they finally come, they actually look down on you. THEY - not just one girl - all of them on different occasions. Seems kind of a store policy here to actually look down on the customer, even when they're shorter. The girls here have a palpable attitude of "Why are you bothering me?" If this franchise goes bankrupt, serves them right. I heard that other franchises are way better. Just not this one. read more

Poor quality. I bought 4 engraved flasks and the face plate was disbonding from the flask. I would have returned but my dinner was that evening I picked them up...oh well. I won't be back. read more

Worst store ever, my friend ordered a necklace for her mom and they said it wasnt in stock in the store, but their website said they had 4. When she went in they informed her they did not have her item and they would not give her her money back. She ended up having to spend another $190, losing a total of almost $300. She tried to talk to the rude ass store manager Sue getting nothing but "try to call HQ, but you're NOT getting your money back." My friend was reduced to tears and just wanted her money back. If you're considering shopping here, DONT. Please save yourself the money and stress, spend your money somewhere else. Cant believe they let a person like Sue be store manager. read more

I had to go back a couple of times for spelling errors. They really need to figure something out for these spelling errors. Maybe type into a computer and make sure it is spelled correctly before taking the order. They rely on handwritten notes which is very old school. Management need to know it is 2016! They also need to work on their customer service a little. read more