First, I want to say "thank you". I have an older solid gold watch; it is more of a jewelry watch…read morethan a high end time piece. I brought it to the local major fine jewelry store that usually services my watches for a routine battery change. They informed me that the watch was not working and would need a new mechanism. That being said, I have a long relationship with the jewelry store and completely trust them... they have always done great work. But, before having them replace the mechanism, I brought the watch to Randy of Specialty Watch Repair. He spent about an hour with the watch. When he returned, the watch was back in working order. He informed me that a spring had popped out and that he had replaced it. I don't even want to say how little he charged as his place would be too full. All I will say is that Randy is honest, generous, and competent. My lesson was that a jewelry store, no matter how great, is a jewelry store. A watch is not really jewelry. Thank you Randy for the kind and amazing work.

Just called this business after hours on a Saturday and to my surprise the owner answered. He…read moredirected me to a way to get my low end watch strap cheaper than he would be able to do. Nice to deal with an real nice human.

My fiancé and I had AQ Jewelers make my custom engagement ring. The whole process was super easy. I…read moreshowed Stephanie and Andrew what I wanted, they coordinated the pick up date with my fiancé, and sent us the CAD drawings for final approval. It's such a stunning ring, and it's exactly what I wanted! Stephanie is amazing at crafting beautiful and durable rings. I also bring my ring in for cleanings and tightening whenever I need, and there's no cost for that since I got the ring from AQ. My fiancé and I just went back to order our wedding bands. Highly recommend AQ Jewelers!!!

They were friendly and promptly replaced the battery in my wife's Seiko watch. Their rate was a…read morebit pricey, though.

The service I received was outstanding. I went in to have a pearl necklace re-strung. Not only…read moredid they do that (and at a very reasonable price) but they also "resurfaced" my white gold engagement ring with rhodium so that it shines like new now. i really appreciated the attention I received at Velasquez Jewelers and would definitely recommend them to others.

This place is great. Took an old watch in to be repaired and they did great service with a quick…read moreturnaround and very fair price. I originally took the watch to a place in Arlington and they held it for 3 weeks and then said it would be $850 to fix it!!! Velasquez was far far less expensive and it's still working over a year later!

Looking to replace 2 watch batteries This store was able to…read morereplace the batteries while I waited. They also have a nice selection of watches.

I stopped-in to have the batteries replaced on my Tag Huerers and another wuality watch repaired…read more First-class service and a great price! Jake is fantastic. He's a wealth of knowledge.

Took my Tag Heuer Watch in for repair. Tag did not make it easy to get parts so I had to climb the…read moreladder. After I was successful in getting the parts these guys fixed my watch in a jiffy and for a fair price. I love my Tag watch but they are trying to make you do all servicing in New Jersey. Not cool. My $200 repair would have been almost $600 if I sent to NJ.

Local small business that did a great job quickly fixing my uncle's watch. Thank you for your…read moreexpertise and kindess.

Excellent customer service I am from out of town. My nephew that's a major league. Baseball player…read morebroke a very expensive chain and Danny fixed it basically on the spot and did an excellent job. It's extremely expensive. It was really nice to get this old time. Customer service. Thank you

Fast, friendly and excellent workmanship, needed a gold box chain repaired and it came out…read morebeautiful! He cleaned the cross pendant for free as well! Very professional

I spent all morning going to various watch stores to try and either find a link/extension to my…read morewatch or change out the bracelet. Everywhere I went, they seemed like they didn't want to help me or said it can't be done. I came here as a last resort and Jake gave me an amazing experience. He tried his best to lengthen my bracelet but we couldn't find the appropriate size. I was already prepared to swap the bracelet for a leather strap and he recommended and installed one at a very good price. The service and experience were amazing and I will always come here from now one for services. Thank you so much Jake for helping me get my first watch up and running when everywhere else said it couldn't be done! Would give 10/10 recommend.

Great customer service! The owner/attendant was extremely helpful, knowledgeable and patient as we…read moredecided on our purchase. He remained engaged and answered all of our questions. Would not hesitate to shop here again when I'm need of another watch. He even sized it in store! Very thankful we stopped by!!

I messaged Morry & Krichy about my Timex Expedition watch which had a broken stem. He offered to…read moremeet me near my house to pick up the watch. We met and 5 days later I was messaged that it was fixed. We arranged a meeting place (same as drop off), met, paid by Venmo, and had a functioning Timex again. Quick, friendly service. Shout out to Kevin for being so flexible and freindly. The cost of repair was as reported in the estimate. I also gave them my beloved 1893 Elgin pocket watch which stopped working after it droped. Keving gave me an update and expect to have a repair estimate in a few days.

Great repair great price great service Everything done well…read moregreat turnaround time would definitely recommend to others

We needed a new battery for an old watch. We found JP Jewelers in Lotte. A convenient location and…read morecustomer service. We will be back!

I have taken in a couple of projects. One was an old Rado that needed more specialized help. The…read moresecond was a vintage mechanical movement that hadn't been serviced for 20+ years. They got it fully serviced and calibrated for an eminently reasonable price. The latest project is to find a new movement for an old NOS case that would be amazing to get operational. Jade is thoroughly pleasant to work with and quite knowledgeable. I trust her and her watch guy completely. I am happy to have found my new watch place. It's a bonus to be able to get my groceries in the same run.

My wife and I had been looking for wedding bands and decided to try Elite Jewelers at the mall. We…read morewere pleasantly surprised by all the available options. My, at the time fiancé, now wife, enjoyed the help of Zhamila. She was very attentive and helpful and made sure we were 100% satisfied. The pricing, the quality and overall experience was great. We will definitely come back. Thanks everyone at Elite Jewelers!

0 STARS!!!!!! Sam Hennawy - I hope you make this right…read more If you can avoid this place at all costs please run!!!! My sister and her finance had a horrible experience with this place buying their rings in 2024 with several things going wrong with their order. This disgrace of a store gave them a $500 credit HANDWRITTEN on a business card. First thing wrong with this is $500 store credit after spending thousands and several things wrong with the rings and that's all they offer to "make it right"? Believe me, my sister tired to cancel her order and get their money back but of course was told no. So back to the handwritten business card with the "store credit"....yes handwritten on a business card by Zoe from the Tysons location. After my sister explicitly asked if there was an expiration date on the store credit and stating she did not feel comfortable leaving without an email to have it documented in writing Zoe ensured her no there is not an expiration date and they would be ok to use the credit at anytime. Fast forward to today (5/8/26) at the Dulles location, my sister and I go into the store to redeem the store credit oh and what do you know- they cannot honor it and state that it has expired. Oh and they called Zoe over at Tyson's and Zoe is stating that the handwritten business card is not her hand writing. So not only was the whole process of ordering rings for the most special day a HORRIBLE experience, the "store credit" they gave to somehow make up for it, they are not even honoring now. I will continue to steer people clear of this place and recommend other jewelry stores in the area whom we have had great experience with!