I would not recommend Third Generation Plumbing Repair. I scheduled a service call for a shower valve that was leaking from the showerhead when turned off. The technician was polite, but within about five minutes of arriving, he concluded that the valve was over 20 years old and claimed I needed a complete replacement involving the valve, plumbing behind the wall, drywall removal, and extensive repairs costing over $2,000. What concerns me is that he never shut off the water, disassembled the valve, inspected the cartridge, or performed any meaningful diagnostic work before recommending a major replacement. Instead, he immediately pushed replacing the entire assembly and stated that they do not use Delta products because of issues like this, preferring Moen. I informed him that Delta offers a lifetime warranty on many of its products and that replacement internal parts may be available at no cost. That information was dismissed without any effort to inspect the actual components. After paying a $100 service fee for what felt more like a sales pitch than a diagnosis, I contacted my home warranty company and requested a second opinion. The second plumber determined that the issue was simply an internal valve component and did not require ripping out walls or replacing the entire assembly. My experience with management was even worse. When I called to request a different technician, the plumbing manager repeatedly called me "ma'am." After I corrected him and told him I was male, he responded, "Well, whatever you are." He then became argumentative, spoke over me, said the company was done with me, and hung up. When I called back to try to resolve the issue, he again refused to listen and terminated the conversation. Based on my experience, I have serious concerns about both the accuracy of the diagnosis and the professionalism of management. Paying $100 for a five-minute assessment that was contradicted by a second opinion, followed by being treated disrespectfully when I raised concerns, is not acceptable customer service. read more

Third Generation Plumbing - What their website says best reviews. - Plumbing Near Me - Tampa, Florida

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I had a very disappointing experience with this company. They were dispatched through my home warranty, and despite clear instructions from AHS to contact me beforehand, they showed up unannounced--leaving my tenant with a Monday morning surprise. The issue was a water heater, and I was quoted around $450 just to flush the system. That's outrageous considering you can buy a simple kit online for about $100, grab a few gallons of vinegar, and do it yourself in under 15 minutes. It felt like they were trying to upsell unnecessary work. On top of that, they added uncertainty by saying the unit "might not work" after the flush--conveniently setting things up to charge even more later. What really made this experience worse was the complete lack of communication. I had to hear everything secondhand from my tenant because no one from the company bothered to call me with the technician's findings--even though I paid $120 for the service call. Absolutely no customer service, no transparency, and no respect for the customer's time or money. I would not recommend this company under any circumstances. read more

This was my first experience with this company, AHS sent them out for an AC repair. I can't agree with the other comments because I had an excellent experience. The technician was extremely knowledgeable professional and communicated every step. They called 30 mins prior to his arrival and again when he showed up. Considering my AC unit is over 16 years old I expected delays or complications finding parts but he took the time to personally go apick up the needed part and returned same day to finish the job without any issues! It's rare to find someone who takes such pride in their work and genuinely cares about getting the job done right. I would highly recommend this company to anyone needing AC repairs or maintenance. read more

Run dont walk as quick as you can away from this company. I have American homeshield. After reading all the reviews I asked them to send another provider but they wouldn't. I knew they were going to try to scam me and get my claim denied before they even showed up. Sure enough they did just like they did with countless other reviews. It obvious they dont want to wait for a paid claim from AHS and hope that the customer has their back against the wall and will pay for the repair. I have news for you 3rd Generation.... I would hire any other company before I hire you. You are not pro customer. You submit bogus photos to AHS and think you got one over on me. Jokes on you though because I would never pay you to fix my AC. Customers beware. Dont call these guys. They are dishonest and overpriced!!! read more

I had to get my hot water heater replaced because my home owners insurance said they would cancel my policy if I didn't. They notified me by mail and only gave me 2 weeks to get this done !! Third Generation to the rescue they were at my home in 2 days and the excellent technician had my hot water heater changed in about 2 hours. The installer was professional and courteous. He did a beautiful job cleaning up my old plumbing and installing the new water heater. A+++ for this company. read more

The technician Robert from Springs Hill showed us a picture on our AC . Later I found out that it Was NOT OF OUR AC. HE LIED. We paid $ 720 plus the insurance paid more. read more

DO NOT ACCEPT THIS VENDOR IF THEY SEND THEM TO YOU!!!! You have been warned. ... Had a broken pipe inside my house. They didn't want to deal with it because it was behind a step and told the warranty company it was outside so they wouldn't cover it. Wouldn't provide photos or report to me. EXTREMELY DISHONEST! Entered my property without calling as requested or without anyone being there as required. Dispatcher lady condescendingly kept calling me 'Honey' even after I asked her not to. I am a homeowner and a customer. Then she said " I don't know what kind of episode you're having today, Honey" and hung up on me. This is the type of interaction you should expect when dealing with this disaster of a company. They don't care because the warranty company contracts with them. No need for good customer, service or quality. They make money either way. read more

I was very pleased with the response time and quality service provided by the contractor who fixed my plumbing issue, Chris. He was on time, worked quickly and efficiently and was courteous! read more

The compressor wasn't working because of the capacitor and there's no Freon in the system because of a leak and Brian comes says he turned off the emergency heat on my thermostat and it's working now but the coils will need to be cleaned and left. What a ripoff for $125. I have cameras all around and inside my house if you'd like me to post the footage. Ty so much. God bless America. read more

So explain to me WHY 2 similar toilets, installed at the same time, had both valves replaced by similar replacement valves and now I now one doesn't work, (Had to call them back becuse the handle wasn't installed properly). Now they say, "the tank is too old, you can't get a replacement for the handle, you need to replace the toilet". Well the other toilet works! EXPLAIN THAT! Do NOT use these people. read more

In 2022 we bought a new AC from them. They struggled through two days on the install and in the process cut power to our generator, but did not tell us it wasn't working. They forgot to reconnect and as a result our generator did not work during a hurricane. In 2023, they screwed up a censor during the annual check up and then charged us to have that fixed. DO NOT use this company. They make a lot of mistakes and look to screw customers out of money. read more

This business is wonderful. They are our go to place for air conditioner problems. Just installed new units. The were fast but made sure the installation was in correct even after they encountered some challenging problems. Would highly recommend them. read more

Poor communication and questionable practices. I had a very disappointing experience with this company, which was dispatched by my home warranty provider to repair a malfunctioning AC unit at my rental property. From the start, communication was a major issue. After diagnosing a coil leak, the company did not proceed with any repairs until I paid out-of-pocket for refrigerant -- a requirement they failed to communicate. I only found out no work had been done when I contacted the tenant directly. After I made the payment, I assumed they would be replacing the coil because they did not say repair and the standard practice is usually replacement. Instead, they removed the coil to repair it -- again, without informing me. I only learned the coil had been removed when I followed up myself. At that point, they told me it takes 48 hours to pressure test the coil. Based on that timeline, I expected the unit to be reinstalled by Friday. However, when I called that day, I was told the repair hadn't even started and wouldn't begin until sometime the following week -- nearly 10 days after the initial diagnosis. The lack of transparency, poor communication, and the decision to repair a coil (which is not commonly done in the industry) were all extremely frustrating. For something as essential as AC in a rental property during the warmer months, the delay and lack of accountability were unacceptable. read more

It's 94° and I called this company third generation excellent rapport with the receptionist they send a technician name Dave he was able to fix my air conditioning ist is blowing nice cold air I'm a senior military veteran family limited income exceptional overall I want to give this company five stars They also guarantee their worl They have a warranty so very pleased with this company. read more

This company was sent out through my home warranty to snake a slow draining sink. Long story short they broke pipes in my wall and foundation with their negligent technique. It flooded our only bathroom and the adjoining bedroom. Afterwards, they tried to have me sign a liability waiver. Since then they have been uncommunicative and apparently lied to our home warranty company. I rarely leave a bad review but Third Generation deserves 0 stars. Avoid at all costs. read more

AC shutdown. Requested service of tech to restore power to system. Rafael from third generation AC responded and diagnosed the problem within 10 minutes. Rafael explained the problem ( draining) issue and corrected the system. He also conducted a thorough evaluation to make sure there wouldn't be any other issues with the system. We were impressed with his response and professionalism with the task at hand. He also demonstrated how to use the app with WiFi enabled. Great job ! 5 Stars Gerald E Benton read more

If you want a company that lies to make more money for themselves and screw you over this is the one. I have insurance for my home and my AC went out. They sent 3rd Gen. Our compressor went bad. He went in our attic to get model number and checked it out. Determined it was only the compressor. It's 25 years. He put in his report, without taking the coil apart, that it was impacted with bio stuff (mold). Because of this, the insurance company denied our claim. I called 3rd Gen and asked why he put that and she said all ACs in Florida have it, especially one this old. But it's the compressor. So between insurance company and his report we got no where. We got another estimate and did not mention to them about what was previously found. We got an estimate for all the same work for $5400. Very reputable company. After they took everything apart and out we asked them to show us what was bad and where is the mold. He said it was the compressor just being old and done. There IS NO MOLD. It's clean. I called 3rd Gen and asked them to rewrite their estimate because it's wrong. She told me you can't see the mold unless you take it apart. Well how did her guy see it? He assumed it because according to them ALL ACs have it. So her explanation explains he saw nothing in the dark attic. Because of his false report, I am out $5400 unless my dispute is accepted. This doesn't include the $9000 in insurance premiums and deductibles I've been paying knowing eventually this day would come. I believe they put this in the report knowing it would get denied so they can get the full $8400 because insurance never pays full amount. If you have extra money and don't care, use them. I have no idea what their service or maintenance is like but to scam a potential customer and insurance company is wrong and fraudulent. Living in these times, money is very tight and this will hurt us big time. I hope. They can sleep at night. But they are probably so desensitized to humanity they don't care. If I had my way, there would be no 4th Generation. I wish I could attach the pictures to prove their lie read more

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saw a lot of bad reviews on them... but was quite limited on Memorial day weekend through ahs...they came out Tuesday 8 a m as promised ... had what i thought was a slab leak...(heard water running under sink}...Emmanuel went and turned the water back on at the street...came back in , listened intently all over the house...went back out .....and voila!....lawn guys had sliced a hose outside where i rarely go....he turned off the spigot....DONE!!! He could have diagnosed slab leak, made a bunch of $$...but he did the right and honest thing!!!...Thank you Third Generation Plumbing!! read more

Terrible company. Came to my home and told me verbally and in writing that i have slab leak and shut my water off as they found meter running. They then told warranty company that i do not have leak and that meter was not running. The technicians say and write that I have slab leak and they can hear water spraying under floor but then tell AHS warranty there is no signs of leak. When i call TGP they say I should call AHS and pushed me to get 2nd opinion. Sure seems like they just want the money from AHS and dont want to do the work. I will be reporting company to BBB and the Florida state attorney general office and the dept that licenses plumbers in florida the Dept of business and professional regulations. They blame AHS but it is the report they gave to AHS that caused the problem As they did not tell AHS that I have slab leak and that they can hear water spraying under tiles. All they had to do is tell AHS the same thing that they wrote on work order but instead they told AHS the opposite of what was on work order. read more

Stay far away!!! Stay far away!! After the tech came to clean the coils of out WORKING AC, it was not working anymore. Someone came out, told us it was working (a lie) my husband showed him and he took a new reading where it registered that it was not working.  Of course, I called the office first thing in the morning. Put on hold multiple times and overall was on hold for 45 min. During this time, a lady told me to stay on hold and stop hanging up that the person will talk to me when they want to. She spoke with me like I was her naughty child then .... placed me on hold again. She even at some point answered the phone and I could hear her typing in the background without talking to me. I finally spoke with someone who said I was waiting for her and that I (basically should not be so entitled that there were many people in Florida without air). Even though they are the ones who broke the AC her job was done because she had spoken to our rental company and if I dared call them again she would report me to the authorities (Not exactly sure for what - but anyway). Every single person in the office I had to deal with had an attitude that they were doing me a huge favor. read more

We had a leak they came and found it repaired. It made all kinds of excellent suggestions for the future they were helpful. The professionalism was excellent. The service was excellent. The intelligence of the tech working on it was just amazing and I highly recommend this company. read more

Like so many of the other reviews on Yelp, this company is terrible. From time to schedule a visit to diagnosis to the office staff, the whole experience has been terrible. Keep in mind, they tout on the automated attendant that you are forced to listen to while they put you on hold for 1 hour, that their team of "highly trained technicians" will provide the highest level of service. LMAO! I live on the 19th floor in a condo building built in 1984 (almost 40 years ago) with 240 units on 24 floors. Each apartment has a condenser on a secure walk-way outside the each unit. The Condenser has walls around it on three sides and the remaining side has a gate facing out. The space around the condenser is tight but not impossible to access. The technician told me there was a leak in the refrigerant line BUT it wasn't safe for him to inspect the inside of the unit and that he could not resolve the issue. He told me to call another company who has a crane to lift up to the 19th floor to inspect. This is absolutely ridiculous. There is no way to get a crane on that side of the building because it is a walled-in courtyard below. Not to mention that there have been other units in my building with the same issue and none of the companies who came out over the life of this building and trouble-shooted the issue and was able to find the leak but unable to repair it due to concern for safety. When speaking to the office staff, they don't identify themselves and when they want to get off the phone, the simply say you are being rude and try to scare you by saying the call is being recorded! They were actually being rude to me telling me that someone may or may not call me back. I highly, highly, highly do NOT recommend this company. They are a complete waste of your time. Be warned! read more

Third Generation Plumbing - As you can see, three sides are more than secure. The fourth side does face out at 19 stories, but you can do all your work on three sides. - Plumbing Near Me - Tampa, Florida

DO NOT ACCEPT THIS COMPANY IF AMERICAN HOME SHIED SENDS THEM. They will rip you off to no end. They "cover" the part through the warranty, but then they add on ridiculous and absurd charges to "install" the part and call it "modifications & access", which isn't covered by the warranty. When I question them they pretty told me to take it or leave it. When I asked what "Pipe Modification" meant and why it was $500, the manager told me that was the cost to hook up the hot and cold water to the valve, lol. Wouldn't that be covered under the installation of the valve? Who hires someone to replace the valve and then find they will install it, but it is $500 more if you want it hooked up. Also it took over a week to get the manager or someone to call me back. The receptionist was not very nice either, and I was calm and never raised my voice. They are 100% rip off artist and will steal your money. Stay far away from this outfit. read more

THIRD GENERATION PLUMB AND MECH CO INC looked at a plumbing toilet issue under a home warranty contact, for a 25 year old toilet with a crack in the back. They wrote up cracked back, I signed, they told me they'd call after they submitted paperwork with the warranty company to do a followup, and left. They entered it as 'misuse' to the warranty company, for a crack in a 25 year old toilet that's about 15 years past it's expiration date so warranty company isn't concerning it. On top of that they never called to explain or do a followup. They are shady, underhanded business practices, and have bad / dropped communication. Working with them is more time and stress than help and I'd rather eat a chainsaw than reach out the them myself and compound the time, stress, and filching money they will do. Don't recommend. Quicker to just give them you money and then hire someone who will actually fix your home. read more

11/2023, my ac started leaking. called the home warranty who sent out 3rd generation never looked at the unit, just drained the line from outside and left. a few months later it started leaking again. Home warranty sent out 3rd generation again. they inspected the unit and said the drain line needed to be reran because it was pitched and not draining properly, and the drain pan wasn't level. paid them to rerun drain line and relevel the pan, Still leaked. they said pan was missing emergency shut off. They installed it, literally not exaggerating, the next morning it was leaking. Turns out the guy never finished connecting the wires. Fixed that, starts leaking again a few days later. They say plenums need to be resealed, pay them to reseal, again still leaking. They said they need to replace the plenums, pay them to replace, still leaking. They send another guy out from the company to check it. He was able to stick his arm through the intake vent plenum and waved at me because of how poorly the plenums were "sealed". They came back. Resealed again, still leaking. Supervisor came out saw that they weren't installed properly and instead of doing the right thing and having them replaced again since their technician messed them up, they proceeded to mask tape the crap out of the plenum. still leaking, call them back. They say the coil in the unit is missing the heat shield which keeps the ac from overworking, fixed that, did more taping. Was fine for a year then last week capacitor went out.I called a different ac company because of what I dealt with with 3rd gen last year. they inspected the unit and stated the plenums are trash and need to be replaced. The plenums I paid 3rd gen to replace last year! On top of that my ac is leaking again. They said the drain pan is unlevel and the emergency shut off is on the opposite side of the pan. Additionally, the plenums were installed horizontally instead of vertically as needed for proper air flow. they're unsealed and leaking cool air into the attic causing the ac to overwork. every repair we paid them to do is useless and I'm being told its going to be over $3,500 to fix it properly after I already paid third generation $1770 last year. I literally have 10 different invoices from third generation last year, not including the few times they visited and I forgot to grab one and each one has a different answer as to what's wrong with the unit. i understand they did not install it but they were paid to fix it. if they are incompetent and incapable, they should have been honest about that and i would have hired someone with a brain to do the work. What id really like at this point, is my money back since they really didnt repair anything but wont hold my breath that they will do the right thing. honestly at this point small claims court may be my only option for resolution. i do not want this company back in my home even if free repair is offered. read more

David from Third Generation was dispatched by AHS to come and do a pre-winter heating system check. He was as thorough as the home warranty company allows and gave me some good DIY tips to help maintain the system. Will definitely use this company again. read more

our a/c unit went out. I had purchased the unit from Third Generation plumbing and mechanical 6 years ago. I called at 7:30 am. Hey sent Phil out and he was there before noon. The capacitor had gone bad. He replaced it and checked the entire system. He did not charge me for the part and was very informative. I was very impressed with both Phil and the wonderful service. read more

DO NOT USE THIS VENDOR! WARNING!!!! I would love to say that this company was wonderful (they are NOT) or even that their actual work was good or bad but I can't because they haven't even come out yet. I will say this before I start: the 8am - 4pm service call time window is absolutely absurd. Not even cable companies give time frames that varied anymore. It's literally a day off of work as opposed to a half a day. I have American Home Shield so this was run through as a warranty claim. We saw water damage on our floor boards and discovered that the toilet was leaking underneath and water was traveling under the floor. We were told (by someone else) that it was probably a wax ring that was leaking. This was something completely do-able by us so we bought the wax ring, removed the toilet, and when we removed the old wax ring we saw that the cast iron toilet flange was actually broken and the toilet couldn't be secured to the floor. This was covered per my AHS warranty so we gave them a call and they scheduled Third Gen Plumb to contact us within 24 ish hours. Because this is the only toilet in my house I explained that it was an emergency (Sunday) but they couldn't facilitate anything quicker. I called Third Gen Plumbing and left a voicemail on their emergency line. No one called me. They assigned me (by text - I spoke to no one, even via text) for an appointment the following Tuesday. I called Monday and they said if there is a cancellation that they will try to get to me but I still kept the Tuesday appointment. I called again at 3 pm Monday and spoke to a young man there to verify that there hadn't been a cancellation that day, then I had to change my appointment to today (Friday 9/13) because no one was going to be home for a couple days. Since the service window is 8am-4pm I had to leave my event a day early so that I could be there in the event that they show up at 8am... or 9 am... or 10 am.. or 11 am.. or noon... you get my point. I called to make sure someone was coming out today because I hadn't heard anything and it was after 11 am; I was told that I have an appointment for the next Monday........ We have ONE toilet (this leaking one) in our house; this was an emergency when it started - I don't even know what to call it now, 5 days later. The woman I spoke to on the phone today could not help me in the slightest; she said that no one could come out today and that I was on the schedule for Monday. When I asked for confirmation of the appointment on Monday (since apparently the appointment scheduling and confirmation from the man I spoke to on Monday wasn't worth anything) she rudely told me that I was on the schedule and that's the only confirmation. Suffice it to say that I am completely unimpressed with this company and the original people I spoke to at AHS. I now have to find someone else to come out here to get this resolved because apparently it's not an emergency that there is no working toilet or that a drain pipe is cracked and leaking somewhere in my slab foundation house. Update (an hour after I initially wrote this...) - I called AHS back (had to speak to their escalation department because the initial claims people are absolutely ridiculous and I can't understand half of what they are saying because they use wayyyyyyyyyy too many words - I understand them repeating back what I'm saying but the way they say it doesn't make sense - I don't know, I may be alone in this) and they are getting me a different vendor. The escalation department actually told me that the claim AHS initially started was written incorrectly for the toilet and not the pipe. I now have a plumber coming out tomorrow morning, 10am - 12pm, who has actually spoken with me three times already. PD Plumbing, if anyone wants to know - they haven't come out yet, but they are already miles ahead of Third Generation Plumbing and Mechanical, Inc. read more

TERRIBLE!!!!!! Stay away as far as you can. I'm in hotels for 4 days cuz they are not answering phone calls. And when they do and you call them out they are hunting up on you. Charged me upfront. That should've been a red flag well I obviously fell into it. Now I need to fight them to get my $1000 back ‍‍‍ read more

Their "free quotes" sure are EXPENSIVE! I called them to get a "free quote today!" as their website clearly shows and they said it is $85 to send someone out for the estimate and that fee is waived if you use them. Very misleading. read more

Third Generation Plumbing - From their website stating get a free quote today! - Plumbing Near Me - Tampa, Florida

Do not use this company. I had the exact experience as other writers with my hot water heater. They are unprofessional and actually hung up on me. I didn't end up using this company, I could tell it was a scam. I did report to the BBB. read more

Sure wish I would've read the reviews on yelp before I hired these people. Said they needed $900 to fix my stopped up toilet. They wanted 450 upfront just to make an appointment. When they came, they were unable to fix it toilet was still stopping up and then they demanded the other $450 for the service that they could not provide. When I refused to pay and sign the invoice, I called the office to talk to the supervisor . She was rude and unhelpful and after a few minutes said she was not gonna discuss it with me and hung up the phone. They then proceeded to charge my credit card the other $450 since they had it on file form making the appointment. Steer clear of this company. read more

Do NOT ACCEPT THEM FOR AHS SERVICE. They will charge you for item supposedly not under warranty. In my case they put the wrong drain into my AC on a warranty call. They knocked all the insulation into my drain pan also. When I called up, the phone woman was rude and hung up on me and told me to file another claim before they would come out to my house. DO NOT USE THEM UNDER ANY CIRCUMSTANCES. read more

I just had a plummer from this company came to my home to complete some services. I was informed that the work that needs to be done in my master bedroom was not covered. Bathroom and furniture stoppage was not covered by my home warranty company AHS. I was told the only think covered was my shower head. Any additional work was $250 for each service not covered. I had the work on my shower head done. The plummer said that the valve was damage hence the water dripping from the shower head. Before leaving her told me the water will be turned back on. I went to use my shower and no hot water. Whatever the plummer did, causes me to no longer have hot water and my shower no longer opens the way it used to anymore. I called the company and per Gloria, I needed to call my home warranty company, to have them resend them the order as it was already closed. I have been on the phone back and forth between Third Generation and AHS, who both said, in order for me to have them fix the problem that they cause, I have to pay $650. Why would I pay $650 to get my hot water back in my master bedroom when the plummer did something that cause the shower to stop working? When I asked for the plummer to come back and put back the ole valve, I believer the representative at third generation, April told me that old valve was damage while being replaced therefore the plummer cannot put it back in and I have to pay the $650 to have my hot water back. I would say stay far away from this company as they are scamers trying to get hard working or none working families hard earn money. In this day and age, where do these people think average Americans have money to throw away. On top of that the representative at Third generation told me I did not want to pay the money for them to do proper work. PLEASE, WHATEVER YOU DO, STAY AWAY FROM THIRD GENERATION PLUMMING, A/C & MECHANICAL COMPAN, INC read more

We have a home warranty through American Home Shield. Our hot water heater went out. The water started not being as hot as usual, then within a week it turned completely I cold. Got an appointment with Third Generation Plumbing through AHS. I paid my $100 fee and they sent a plumber out from Third Generation Plumbing. The plumber checked the heater, and wrote on the invoice there was some corrosion because it's 12 years old  and the heating element was bad. I was with him the whole time he was here. (Never a mention of a power surge). He said he would recommend a replacement water heater be installed. Great, right. But instead the company sent a report to AHS that there was a power surge. Which just so happens, ISN'T COVERED BY WARRANTY. It appears we have a scam going on. They tell the customer one thing and AHS something totally different. My wife called Third Generation and asked for a copy of what they sent to AHS. She was told that they didn't have time and refused to send a copy of what they told AHS. With that she hung up on my wife. We've explained this to AHS, but it seems that they don't care.    Please see the documentation below.  I've included links and photos. So no one can dispute my claims.  https://www.angi.com/companylist/us/fl/tampa/third-generation-plumbing-and-mechanical-company-reviews-194073.htm Verified Reviews A few reviews for this pro... 05/23/2022 Joe D. Terrible over phone customer service. The person who took my phone call this morning was combative and extremely rude. The service technician was A+ but hopefully you will never need to call their office for an explanation of their approving or denying a claim from AHS. I would give no stars if possible.02/15/2021 Kevin K. We're used via AHS warranty company. Had a hose bib that is broken. Plumber left without saying anything to us. I called the company and they told me the plumber writes it up and sends to the home warranty company and that's it. How he wrote it up I'm having to go extra steps with home warranty company due to denial of claim. Hose bibs are clearly stated as a covered item. My opinion the came out ...Read more DESCRIPTION OF WORK 10/25/2020 Helen D.TERRIBLE!! This company is a total scam and will try to rip you off! My air conditioner was not working so I called my home warranty company and they sent this company. I have two units - one for upstairs and one for downstairs. The tech came out and told me I needed a new compressor. Even though the compressor was covered in my warranty, I was told I would have to pay up front before they even st...Read more DESCRIPTION OF WORK Logan E.NO ONE SHOULD EVER USE THIS COMPANY. They were called out through the insurance company because my moms sink was leaking. Instead of just saying they couldn't fix it they unhooked everything, so that they couldn't use any cold water. Then when it was explained that, that was worse then before the guy got defensive, rude, and so demeaning with his responses he had to be asked to leave the house. Co...Read more DESCRIPTION OF WORK  Sean S. They are the worst of the worst. Showed up late on an american home shield service request. Spent all of 3 minutes here and quoted 1100 installation cost to replace the existing water heater. Installation is not covered by ahs, so this is how third generation stuffs there pockets. They scheduled the work and then didn't show. They scheduled for the next day and when I called to complain they said ...Read more DESCRIPTION OF WORK 7/28/2020 JOHN G. They were called as part of a home service, as soon as he walk in he (Eddie) started to talk about replacement and interest free finance to replace for the units $14,000, left and said we would get quote for the repair in 24 hours. Then found out from the home warranty company that they said they could not acces the air unit -LIES he was up in the ceiling Worst service I have ever got for a so call...Read more DESCRIPTION OF WORK 07/26/2020 Michelle M. This company is absolutely horrific! We have been dealing with them through American Homeshield and they misdiagnosed a as a foundation leak, then had to call out a 3rd party locator who found it to be a simple hot water heater leak. They would not submit proper diagnosis to American Homeshield which resulted in 4 weeks of a run around and leak damage to my rental property. My hot water heater is ...Read more DESCRIPTION OF WORK 06/29/2020 Lisette C. If I could give this company ZERO stars I would. They are a joke and a bunch of crooks. The technician didn't have a clue what he was doing or the patience to wait to see if the problem was solved. We put a claim thru American Home Shield for our AC. They sent this company out to repair the problem....while he fixed the broken Fan motor. The same technician told us we had a compressor issue and ne...Read more read more

Third Generation Plumbing - This is what Third Generation Plumbing told me. - Plumbing Near Me - Tampa, Florida

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Called the company about a leak in the backflow valve. They sent someone out who took one look and said it can't be fixed and immediately wanted to replace the whole thing at $500 dollars for the parts. This is in addition to the $125 we already paid for the service call. Then there'd be another $100 to test the valve. The city of tampa had already been out to look at it and said the valves just needed replaced but since it wasn't on city property they couldn't do it. When we told these plumbers we just wanted it rebuilt and had already purchased the necessary parts he called his manager and they reduced the price the $395 to rebuild it (using our rebuild kit). I let him know that was still much higher than I expected to pay. Also the repair would still have to wait until the manager himself could come out to fix it. The plumber they sent didn't know how to do it. Worst experience ever with a plumber and I felt they were only interested in making $600.00. I'll certainly never use this company again. BTW another plumber came out flushed the valve and got it working for $125 and an additional $50 to test it and fill out the paperwork for the city. I returned the repair kit and got my money back for that also. read more

Third Generation Plumbing is subcontracted by Invitation Homes. They did work today for a rental in my neighborhood. They put in a clean out on my property. Destroyed my lawn and when I called to register a complaint the receptionist hung up on me and won't answer my calls. Horrible company. Don't use them. read more

Terrible customer service experience. Would give them zero stars if I could. I have now spoken to multiple representatives about the same issue and was treated horribly on both occasions. In two separate conversations, their representatives just refused to engage in a logical and rational conversation about an issue on which we disagreed. In one case, the rep accused me of asking them to do something unethical (which I absolutely was not), and then the second rep just argued and talked over me before hanging up on me. I will never consider using this company. read more

Front office lady is a Big C word. Literally mid sentence switched me to hold and then refused to pick up my calls after. The report sent to AHS was completely the opposite of what the technician told us. Tech was great, but it seems like this group is an insurance scam, they are obviously completing the report from staff at the office and not the field - and filling in whatever to make AHS happy and collect their cost for coming out. I've never in my life dealt with a shadier company. Absolutely don't hire them for anything. read more

Our hot water heater is covered by a warranty company and is spiking from hot to cold. The warranty company contacted 3rd generation. They came out and charged $450.00 for repairs not covered by the warranty. These repairs did not help at all. I called them back and they came back out. The technician said they didn't know what was wrong and would call or come back. They never did. It's still not fixed. Working on having the warranty company send out another company. They also told the warranty company the work was done and it was not. read more