[Experience with vehicle repair and car rental.]…read more My car broke down on the turnpike, and this was the ONLY place in Bedford that was A. open, B. worked on motors, and C. also rented cars. 3 hours from home, and 2 hours from my destination, I was stranded. the folks here were so kind and understanding of my situation. I was able to easily rent a car to get where I needed to go, and I would leave my car at the auto shop while they repaired it so that upon my return, I could return the rental and drive my car home. The rental process was easy, and, although I would have driven anything at that point, the rental was in great condition. The staff kept me in the loop with regards to the (bad) updates on my car throughout the duration of its stay, via phone calls and texts. When it became apparent that my car would NOT be fixed by the time my excursion was done, they worked out payment over the phone, and provided answers to all my questions. The car needed a new engine, a new radiator and a new coolant system. When it was time to me to pick my car up, the only available day was one where they were closed. They left my car for me in the lot, and I was able to get it with an extra pair of keys. I am NOT car-savvy, and I was in a really tough situation. These guys were professional but empathetic, and really held my hand through the whole thing. which, as a not-car-savvy person, was exactly what I needed. And if they weren't so far away, I'd absolutely go to them again.

Husband was approved for vehicle. he decided to put down what they ask for. upon that was told he…read moreno longer qualified for vehicle. but they wanted him to go ahead and put insurance on a vehcile he didnt even have in his name yet. if he would have done that he would have been out the money for the insurance. what kind of practice is this? better educate your sales staff the price you quote isnt always the price you need to pay. tell people up front before someone gets the law involved due to mis representing your self

I purchased a 2006 cobalt off of them. It had a new inspection on it…read more But there was a broken fog lamp. A cracked headlight. And the front brakes were bad. I had to put over ,$250 in it the first 2 weeks. And I ask Bobby to help me and he gave me a whole,$30 dollars. I do not recommend him .

I highly recommend All Things Automotive to anyone seeking a hassle-free car buying experience. I…read moreextend my gratitude to Roman Springs, Whitney Davis, and their team for going above and beyond in assisting my family and me with our recent car purchase. They were transparent and honest throughout the process, and I never felt like they were trying to upsell us unnecessary services. I was treated with respect and felt like a valued customer, not just a dollar sign. I hope they continue providing exceptional service to everyone who walks through their doors. This has been my best car buying experience thus far! Best part: they didn't even ask for this review!!

Friendly and accommodating…read more My girlfriend was on her way to the shore when her car started making a loud noise. I found all thing automotive on google near where she had stopped. She went , they had just closed. They helped her anyway. It ended up just being an exhaust shroud. They fixed it for no charge and she was on her way. Vacation saved

I took my vehicle there to have the sunroof repaired. $150 and 4 hours later, they text me is…read moredone. Except all they did was confirm that the sunroof was broken. I would need another appointment to get it fixed. If they "knew it was broken they would have scheduled more time." I guess starting that the sunroof motor is not working and the sunroof is stuck open didn't explain enough that it is broken. Then I get the vehicle back and it smells like soneine was smoking in it. They get a one star because they at least changed the oil without screwing it up. Besides that, if it were possible for negative stars I would have done it.

I took my 2022 ford transit van for a simple oil change and tire rotation. After I picked it up I…read morenoticed that the rear cargo door was damaged to the wrapping on the door it had two tears in it. Looks like they backed it into something. I took it back the following day and the service manager was out sick. Left my name and number and they said he would call when he was in. Never called. Took it back 6 days later and he said they could not have done the damage it must have happened in there parking lot. So beware taking your vehicle there for service because they do not standby there responsibilities!

Kennedy and the entire staff were top notch. If you are looking for a used vehicle give QCM a call…read more You will be glad you did.

Ayla Leach went above & beyond hooking us up with a Durango Citadel. Ayla made the process easy &…read morestress free. Definitely recommend you go see her for your next purchase!

Within the first month of ownership, my vehicle experienced a mechanical failure and was brought to…read moreBlue Knob immediately. They were unable to diagnose or repair the issue in-house and subsequently sent the vehicle to the nearest dealership. At the time, I was expected to work near Detroit, which became impossible due to the breakdown. I was provided a loaner vehicle--a Chevy Impala with worn tires during winter conditions--despite the possibility that I could be required to drive several hours on short notice. For several days, I received no updates regarding the status or location of my vehicle. After initiating multiple follow-ups, I was repeatedly told, "I don't know," until I escalated the issue to management. Matt, the manager, was professional and communicative and ultimately confirmed where the vehicle had been sent. I had a safe in the trunk of my vehicle containing valuable items. Unfortunately, I was unable to retrieve them because I was unaware of the vehicle's whereabouts. To avoid further delays, I personally contacted the dealership and received clear information within minutes--something Blue Knob had been unable to provide after multiple days. By that point, the condition of the loaner vehicle required new tires for basic safety during a 5-6 hour drive. Once my vehicle was finally repaired, I was still required to wait for Blue Knob to retrieve it before I could do the same. During my visit to the service center, I overheard staff making disrespectful remarks regarding my request for safe tires on the loaner vehicle, among other comments. I was also informed that I should not have contacted the dealership directly and instead should have waited 3-5 business days for updates through Blue Knob. While Blue Knob presents itself as highly corporate and professional, internal communication and customer treatment do not reflect those standards. Clients should be aware that concerns regarding safety and timely communication may be met with dismissal rather than support.

Excellent service. Sales staff was awesome. Prices are absolutely reasonable. They don't play the…read moredealership "price game". The price is on the vehicle and they stick with it. Excellent place to buy a car as they do not stock cars in garbage condition.

I would highly recommend Ed's Auto! He has over 40 years experience and explains everything so I…read morecan understand. He's very honest and try's to save you money where he can. I've been to his garage several times over the last year, and I have been very happy with his work.

I recently had Ed put on 4 new tires and do an allignment on my 2013 Lincoln MKZ. His place of…read morebusiness was recommended to me. I am very grateful that it was. He told me everything he was doing toy car every step of the way. He loves what he does and it shows in his work ethic and personality. He is a stand up guy and isn't trying to make a quick buck off of anyone. He now has a new loyal customer. I will/would recommend him to any/everyone. It was a true pleasure doing business with him.