Friday 4/26/24 Upon recommendation from a coworker, I called Broyles Wednesday 4/24 to see if they did state inspections. The customer service with whom ever answered the phone was great. They made me an appointment for Friday 4/26. The customer service was just as great in person as it was on the phone. I totally got really good vibes and honesty from this place. I recommend this shop for all your automotive needs. Although I didn't need any specific work done the inspection was $20. They also have really nice tow trucks for big and small jobs. I appreciate y'all!! read more

I called Broyles for a small towing job. The man on the phone was friendly and courteous. JT, who came to tow my car the next day was helpful and friendly. I would recommend them to anyone needing a tow. read more

Nicest people ever. They were super sweet at the accident scene and when I needed to pick up things in my car I left after. I will definitely continue to use their services. read more

I waited to long and needed a car inspection asap took my Kia to Broyles at 1pm ,of course needed to leave it there .Dale told me he would try to get it done today to my surprise I picked up my inspected car at 4:30 I found all there helpful,curtious and friendly read more

They came quick, made sure I was safe in truck before working. Hauled it to my house and put it right where I wanted it. Price was amazing, even though it was rush hour. Highly recommend these guys. Thanks Kenny. read more

This is the best place I've ever found and I drive the road every day for work hundreds of miles and this is just the best place I've ever seen these guys went over the top above and beyond and even came to me to fix my dually in the hotel parking lot in the dark , I love this place read more

Broyles was super responsive, professional and did a great job towing my car. I am an insurance agency owner and will recommend them going forward. read more

Horrible Horrible Service. They were all nice on the phone until I called back to question where the tow truck was and then the attitude changed. 2 hours late and my daughter stuck on the side of the interstate. Driver states they must have forgotten about the call because they were not busy. Called to get owner and he never would return a phone call. Left messages with both Troy and Buddy. Send your business elsewhere. read more

I strongly disagree with all previous posts. This family owned shop does honest work and there's no better compliment for a mechanic. Customer service educated me of my repair options and kept me updated on repair time. I will continue to use and recommend this shop. read more

If you really really really need them be prepared to pay three times the going rate for whatever they do. Unfortunately we really really needed them, but next time I'll just let it sit and I recommend you do the same. $650 for a 5 minute winch, no tow at all. Their driver even said he even felt it was price gouging. read more

Very rude and disrespectful. No real sense of customer service. Front desk lady was rude over the phone and even worse in person. Im sure the buisness itself is fine but they need to HIGHLY rethink the people they have representing them. read more

After giving my business to this company for 25+ years, they definitely ripped me off today. After having my car for 6 days to diagnose why it broke down on the road, they replaced the computer ( with a used one to supposedly save $) and MY BILL was $841.00! Within 3 hours of picking it up, the "check engine" light came on, which had not been on before I broke down. When I returned my car to determine why this light came on and to have a state inspection, they charged me an additional $85 just to hook back up to computer without discussing or mentioning to me I would incur this additional charge. Since when does the customer not get informed or give permission BEFOREHAND? Obviously,they do not stand behind their work and good customer relationships are not important. They have lost a customer who will not hesitate to share my experience with my friends and associates. read more

I called Broyles today for a tow and it was exactly 18 minutes from my phone call to my truck being loaded and on the road. 18 minutes! As a single woman that was impressive. The men were quick and professional. I would recommend them in a minute! read more

Broyles Auto and Wrecker Service price gouges and takes advantage of accident victims when they are in a desperate situation. My daughter got in an accident on Sunday on 95 just north of Richmond. Having never been in an accident before, she was very upset and in shock, and did not know what her rights and obligations were. The police called for a wrecker to tow the car without asking for her consent or informing her of her rights and obligations except to say that she could not leave the scene before the car was removed. A Broyles wrecker responded to the scene, did not ask if she wanted her car towed, hooked up her car, and without asking her where she wanted the car towed, hauled the car back to their yard. She asked the driver about the cost of towing, and the driver just said they would bill us, that they could scrap the car, that she should take all her possessions, and that the storage fee was $25 per day. On Monday, I spoke with the owner, Jennifer Broyles. I asked how much a tow would cost and she told me it was $78.50. When I told her that our car was already in their yard, she told me that since it was an "accident situation" that it would cost $225, and that storage was $40 per day (not the quoted $25). I asked why it was so much more expensive, and she said it was because a normal tow would have the person present with the car, would have the key, and would be able to hook up and go. Since the car was on the shoulder, was still drivable immediately after the accident, my daughter was present, and she had the key, I do not see how this is different. It would be different if the car were flipped or in a ditch, but it was not. She then added that it cost more on a weekend because she had to pay her drivers more. I can understand that, but that does not explain charging almost TRIPLE the price. I had found a local scrap yard that would pay $200 for the vehicle as long as it was delivered to them. The car also had two brand new tires put on a week before the accident. I asked Jennifer if the scrap value of the vehicle and tires could be used to offset the tow and storage expenses. But NO, they would only waive the storage cost, but we would have to pay the full exorbitant $225 for the tow and they would keep the profits from any scrap value as well. Or we could pay the $225 plus $40 per day in storage, plus pay for another tow to take it to the salvage yard. I asked if we could come take the two new tires off the vehicle; she said NO, not while it was on her property. I told her it was still my car, this was price gouging, and they were taking advantage of us in a desperate situation. I knew the car had scrap value, two tires had additional value, it didn't cost her anywhere near $225 to have the car towed, and that the storage didn't cost her anything and was pure profit. She wouldn't budge and had possession of our vehicle so we had no choice. We not only had to pay the $225 for the towing, we also had to pay them $35 to remove the two front wheels/tires so we could try to recoup some of the nearly $260 we had just spent on them. It is my assertion that Broyles is intentionally taking advantage of accident victims without asking them where they want the car towed or informing them of their fees before hooking up and moving the vehicle to their lot. They also charge an exorbitant amount for the tow and storage - almost three times the cost of their "regular" tow and $15 more per day than the driver quoted for the storage - which is abusive price gouging. And once the vehicle is on their lot, the owner has no rights to it without paying these excessive charges and/or risking additional $40 each day for storage to try and fight it. If you have an accident in the Richmond area, don't call Broyles for a tow. read more

Awful service!!! I had this company tow my cousin's car to a garage to get in inspected. She was also having 4 new tires put on. The tow truck driver got her car there safely. After taking it off the truck he put air in one of our tires. Then he decided to move the vehicle again. My cousin told him not to move it again because he he could mess up the rim. That's exactly what happened. He continued to back it up and it bent the rim,and broke the sensor in her tire. He told her he was sorry,and got back in the tow and left. When she got back in my car ,she told me what happened. I immediately called the tow company,and took pictures, and asked to speak to the owner,I spoke to Jennifer,and she put me on hold. She,then came back to the phone and said he was gone and wouldn't be back until Monday Jennifer gave me her cell phone number and I texted her the pictures. I called first thing Monday morning and was told he wouldn't be in until 11:00am. I called back after 11:00 and was told he still haven't come in. So I told the young lady to call her boss and have him call be back. He didn't return my call. So I drove to the towing and asked to see the owner. The receptionist got up to go in his office as he was coming out. I told him what happened,and that his driver admitted it,and ask that he call him. I also showed him the pictures. At that time, he said the tow drunk driver was out of town I disputed that and he got angry. He told me that he would not pay for the damage the driver did and told me to leave. DO Not DEAL with this company. The owner is Rude and doesn't want to take responsibility for the actions of his employees. But I intend to take the necessary legal action. read more