I have been using MSI for all my tile projects for years. Aida and Ali are the main go to's. They have amazing knowledge and even reccomendations the recommended types of materials for specific project. Currently the show room is undergoing renovations. I'm extricated to see their updated decor and show case. MSI is the perfect tile supplier for our company, Arthur's Remodeling. We don't go anywhere else! read more

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Parking lot is confusing. The QR codes scanning functionality was not working correctly as intended. Samples are limited to 5 per customer. Slab yard staff was super helpful but front desk staff didn't help me order the samples at all despite their QR system didn't work well. They rather chatted away than helped me input the products needed on their computer. Based on overall experience, which is the worst customer service compared to other places I've been to, I would not come back. Fortunately, I didn't take my client here. I'll continue to work with my outside rep, who is more helpful than the showroom staff. read more

Chose our quartzite slabs from here. The showroom is a bit confusing, and I didn't find the slab area as user-friendly as I had hoped. During my visits, I encountered a few employees who weren't very helpful, which made the process take twice as long as it probably should have. All of my previous experiences have been with Arizona Tile, where the process was always seamless, so unfortunately this experience was disappointing in comparison. read more

Front desk folks are super friendly and welcoming. Great selection of surfaces. Our sales rep (Ram) is always super responsive and professional. Of the 4 times I've been to this location the staff in the slab showroom comes across very dry. read more

MSI - Outdoor hard surfaces - Flooring Near Me - Orange, California

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I came here looking for bathroom vanity counter tops. They have a LOT to choose from. They also sell several of the tops in a "prefab" size. They let you take home up to 5 sample pieces for free, which I love and is a great thing. We ended up finding what we wanted elsewhere but this is a great place with lots of options to checkout. read more

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Great selection BUT make sure you go with your contractor or they won't give you the time of day or a quote. Would have been nice to know that ahead of time. read more

Do you remember the scene in the movie Pretty Woman when the sales girls won't help Julia Roberts? I couldn't help but feel similarly today during my visit to MSI. I am looking for large format, polished porcelain tile for a bathroom remodel, and my contractor recommended that I check out the product here. While they did have a fantastic selection, I couldn't get any help for the life of me. One gentleman did ask if I needed any help, as he casually leaned against a table in the reception area of the store, and when I told him I simply needed to know what size some of the tile was available in he shrugged and referred me to the sales people back in the porcelain area of the store. There were two people in that area engaged with one customer for about 15 minutes. No one ever looked up or offered to help me, so I made my way back to the front of the store in hopes of having a very simple question answered. Again, there were several employees standing around chatting with one another or gazing intently at their computers, but none of them offered to help or engaged with me at all. I suppose I could have been rude and interrupted their conversation, but after being dismissed by an employee earlier I was hesitant to do so. For a business that promotes itself as being very family oriented and customer centered, I was surprised at the experience I had today. To be honest, I will probably end up buying product from them because I can't find what I'm looking for anywhere else, but I do so grudgingly. read more

My wife and I were searching for unique slabs of quartzite. After going to numerous places in Los Angeles and Anaheim, we stopped in at MSI and worked with Aida who was professional, patient, and very helpful. They have an incredible inventory but we couldn't find exactly what we wanted. Aida brought in new slabs for us to view. She was always concerned with meeting our expectations and went out of her way to find us beautiful and unique slabs of quartzite. I can't say enough about the quality of the customer service. Thank you Aida for helping us find beautiful finishes for our home! read more

This place is probably one of the largest slab yards in OC. Rubin B went above and beyond to help us secure 7 Taj Mahal quartzite slabs for our kitchen project. He worked tirelessly to find the exact quartzite pattern and color tone we were looking for, and also coordinated closely with the fabricator for cutting arrangements and delivery right after we picked the slabs. The crane operator was incredibly patient and professional, moving each slab one by one to ensure they were all from the same bundle with consistent veining and color. read more

Despite the miserable heat ...no air conditioning due to a remodel. The facility will be fabulous when finished. I wanted to give a shout out to Stephanie who despite grueling working conditions.. heat...helped us with choices and suggestions. If it wasn't for Stephanie I would have left. She was so informative and helpful. She guided us in making choices on materials that we love even more when we got them home. Stephanie was so patient and kind thanks so much for all your help. read more

I had an amazing experience here! My contractor sent me with Aida, By the way she was not only friendly but also extremely professional. she went above and beyond to make sure I found the right product. She was patient, knowledgeable, and really cared about helping me make the best choice. The quality of the tiles and quartz slabs is excellent, and I left feeling very confident in my purchase. I truly appreciate the outstanding customer service that I got from Aida. I highly recommend this company to anyone looking for quality materials and a team that genuinely cares. read more

MSI - Flooring Near Me - Orange, California

They do have an extensive slab showroom. However, their customer service is very poor. Twice I have visited there and left without help. You have to sign in first before anyone will help even though many staff are sitting around doing nothing. They act as if they are the only game in town. I tried several times to scan the QVC codes for samples and it would not work and no one was around for assistance. Never going back again. read more

I stopped by MSI Surfaces on November 12th thinking I'd be in and out in 10 minutes... but then I met Loreto, the marble-and-granite wizard I never knew I needed. I walked in confused and walked out feeling like I could practically host my own home-renovation show. Loreto not only helped me find the perfect materials for my project, he also gave me a mini-masterclass on what to look for. He was patient, funny, and clearly knows his stuff. If you're renovating, upgrading, or just like to look at shiny things, definitely ask for Loreto. Highly recommend--he turns what could be a stressful shopping trip into something surprisingly fun. read more

This place is absolutely awful. From the process, to the people, AVOID. There are other places with comparable selection and you don't have to deal with these incompetent people. I've been back and forth (1.5hrs each way) TWICE now because their "system" says my product is in but the actual warehouse can't find the pallet. This place never ceases to amaze me how poorly operated it is. For how many people they employ, I can't fathom how they stay afloat. It's a complete joke. Rude sales people. Rude pickers. Rude attendants. Disorganized. It's terrible. 1/5 is generous. read more

Great selection and very helpful staff. Shout out to Rubin! Highly recommended for selection and price. TYVM

The review before mine had great things to say about this place, but my experience was completely different. The bald guy with glasses was super friendly and nice, which I really appreciated. But the woman at the front (of Indian descent) was incredibly rude. If you're working in customer service, it's important to greet people with a smile and treat everyone with respect. I get that people have bad days, but that's no excuse to be unkind. MSI, you really need to step it up. On a brighter note, the young Hispanic guy working in the warehouse/pick-up area was awesome. Super helpful and polite. read more

This was the 1st time my husband and I went to MSI. From the moment we stepped through the door to the moment we left we were greeted with employees that were welcoming, kind , available to help and filled with knowledge. We thought we would be overwhelmed with all the options but instead we left feeling confident, educated and preparw for the next steps. Thank you all for treating us like we were special. read more

I had the best experience with Rachel, Victoria and Pedro @ MSI, after a very stressful Searc. I am attempting to rehab my kitchen cabinets, countertops, and island. Pedro at the desk was patient, although I went to the store, near closing time. He was so helpful in speaking directly with my contractor Eric, of ELB Does Work in Northridge. Honestly, they were so patient and kind to me. I am not easy, and I can be very picky. Rachel was a Jewel. My slab is perfect! She assisted me in finding the perfect Quartzite slab, and Victoria stayed with us during our search, to move the slabs around so that I could view them. I would give you 100 stars as I am relieved now. I truly commend you, and thank you so much for your help. read more

MSI - Brushed Taj Mahal Quartzite - Flooring Near Me - Orange, California

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They have amazing products, but they are pretty expensive, and process takes forever to purchase and get product as a walk in takes forever. It still takes a long time if you pre-order. read more

Nice facility, but be aware that purchasing of product by the general public has to be done through a contractor or vendor. This facility is just to help visualize what you see online in real time/in-person. The rep I encountered was not super helpful or friendly, as if iwas interrupted him from other things. This is not what I expected from past visits. read more

I went to MSI to pick up a porcelain tile floor sample, and John N. quickly approached me while I waited at the check-in and assisted me immediately with the pickup. Everything was running smoothly and efficiently. John N. was friendly and helpful. I am going back again this week for quartz kitchen countertop selections. read more

I was there and made purchase for countertops materials.They were very nice attitude and help my customer to afford her favorite materials.Aida and Ali are both great. read more

Redoing a kitchen and bathroom can be extremely overwhelming. Then throwing in trying to pick out tile and flooring and it becomes over the top overwhelming.... That was before I met Loreto. I came into MSI looking for flooring off the recommendation of my flooring person. Because it was 100% water proof he suggested I look into it. Walking into MSI I thought I knew what I was going to do for shower tile and kitchen backsplash. But then a whole new window of opportunities was opened up to me. With the extreme patience and help of Loreto I picked out all new tile and backsplash that in my opinion looks so much better than my previous pick. I'm so excited to see it all come together. Thank you Loreto for all your help and support and patience answering all my questions and looking at pics of my space to help me pick out what would look best. I appreciate you! read more

Waited 45 min for a few samples. I never got them . A rude woman at the front desk. No help At all. Will never return. read more

I usually don't write reviews just to complain, but the customer service here was one of the worst experiences I've had. And it wasn't just me--I noticed other customers waiting a long time as well. When I arrived, I was directed to the showroom and told to wait for Pedro. After 10 minutes, I learned he was on break and was redirected to another gentleman. I explained the quartz colors I wanted, but was told most were out of stock due to tariffs. Fair enough. However, the person helping me kept walking away to assist another customer, leaving me waiting another 20 minutes. When he returned, I asked him to check another stock option--again, the colors were unavailable. What followed was frustrating and unprofessional. I was bounced back and forth between him and another associate multiple times with no clear direction on who was actually helping me. Each time I was asked to "wait a few minutes," which turned into 15-20 minutes. At one point, I was told "just 5 more minutes," but it dragged out to 15 instead. By the time my order was finally processed, I had been there from 3:00 to 4:30 p.m.--an hour and a half of unnecessary waiting and confusion. I honestly felt like I was being passed around and not taken seriously, possibly because I looked young and they assumed I wasn't a serious buyer. This was the most frustrating shopping experience I've had, and I cannot recommend this place. If you do choose to come here, be prepared to wait a long time and risk being ignored. read more

ALI was an amazing help Again! This is the third time we had the pleasure of working with him. We purchased 5 gorgeous natural quartz prefab edged countertops from Brazil that are one of a kind and breathtakingly beautiful. We recommend MSI for the amazing selection and customer service for countertop jewels and especially ALI and his coworker AIDA who also have a great sense of humor. read more

I'd like to express my appreciation for Loreto Consolida. He was incredibly helpful in guiding and reassuring me about my design choices. Anyone seeking clarity should definitely have a chat with him--his insight is invaluable. My husband and I have been on a home renovation journey since 2022, and Loreto's professionalism and thoughtful input truly stood out. We're very grateful for his support. read more

Although we have previously purchased products from them, I felt this time around I should leave a review and give props to Aida for her assistance in helping us narrow down million of tile choices to a few that she thought would complement the other tiles we liked. It's a bit overwhelming when you visit the showroom but employees like her make it a bit easier. We got to see how amazing the tiles complemented each other. I need to snap few pics and try to post it here once grout and everything else is done. Thanks Aida and MSI team for assisting us once again. read more

Absolute terrible customer service. They make it so difficulty to get a basic quote for their material. I will never ever recommend MSI any client. read more

I liked the tile on display as it made it easier to picture it in my bathroom. A lot of the tile stores only show you one piece of tile so it's hard to visualize it with grout. If you want to take home samples, you will need to check in at the kiosk in the front to create an account. read more

I had a great experience at MSI. Rabin was very kind, professional, and extremely helpful throughout my visit. He took the time to answer my questions and made the whole process smooth and comfortable. Excellent customer service -- I really appreciate his support. Highly recommended. read more

There are always negative reviews...this is not one of them! Gorgeous showroom. Friendly, welcome atmosphere. Design Consultant, Kyushi Shah was so helpful in helping us find the various products that would bring our vision for a renovated kitchen to life! She was very knowledgeable about each product's performance as well as having a warm, delightful personality. We left with a complete print out of our product selections for our contractor and samples for us. Design centers can be very stuffy, staffed with designers who seem to want to bring their vision for your space to life...not yours! Don't waste your time with them...go to MSI! read more

August 27, 2024, as of todays writing we have waited 2 plus years since installation of MSI Everlife XL Cyrus Series floors throughout our entire house at no small cost. Before the year warranty after installation the floors buckled, cracked, slipped and popped out of joint. The floors were professionally installed by a construction contractor, licensed who frequented MSI for products and is known to MSI. MSI was contacted and sent inspectors and managers to review the damaged , failed product on 2 seperate occasions, MSI went as far as to hire a professional 3rd party inspection company to measure wear, humidity, product installation and foundation, all in a vain attempt to limit responsibility and product quality and shift blame to, its not there responsibility. MSI can shift the blame and responsibility of a failed product who's failure was poor quality product that does not stand up to the warranty, description nor guarantee they so highly recommend. MSI can and will not take responsibility for their product simply because they do such a high volume of work that they can write off poor product and their reputation because just like big companies have done for years , its cheaper in the short term to ignore poor quality , workmanship and product by not holding to a higher standard of work ethic and since my construction costs was not the million dollar contracts they serve , they can ignore the small guy , little consumer , homeowners who's house is all they have. MSI may have a decent reputation and fair ratings, but what distinguishes a company today is how they respond to the 1 offs. The customer that had a problem with their product and how MSI handled giving the customer due process, fairness and quality service of product so highly advertised. We should be weary of MSI and its "true" customer service, if you had work completed with MSI products and they were quality products and didn't give you problems you are blessed, but for those of us who experienced product failure and MSI failure to stand on integrity, and honor to fix what was wrong with their engineered product , MSI is a colossal failure in customer service, integrity and product quality only surpassed by their lack of acceptance of responsibility. I will find it hard to recommend MSI for any contract work and customer satisfaction in the future, based on my current experience and the lack of MSI to follow up with me, contact me or make me whole again. Masen read more

MSI - Poor quality MSI flooring and no remedy to fix - Flooring Near Me - Orange, California

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The Subject Matter Expert (SME) is Heraldo. He is the man that everyone asks for when no one else knows the answer. He was truly a breath of fresh air! Making home remodeling decisions is very stressful, so it is really nice to know that experts like this exists. Thank you, Heraldo! read more

We had made an appointment prior to going to this MSI location, because we knew we'd need to look and choose our specific slabs. I recommended you do this in advance so someone is dedicated enough to helping you while you are there. The people we requested were unavailable at the time we arrived. We were then passed over to Juan, who was absolutely fantastic! From the beginning, he took his time to hear what we needed and did not rush us. He clearly explained things so we would understand the process and guided us in a thoughtful way. We ended up choosing some beautiful slabs with his help. Juan is a wonderful salesman, very knowledgeable, charismatic, and professional. Give that man a raise! read more

Juan Vallejo took care of us on our visit to MSI. He was an awesome source of useful information and took us to select the beautiful pieces of granite for our new countertops going in our kitchen and bathrooms. Thank you, Juan!! read more

Atrocious customer service. They ignore you when you walk in. In order to get their attention you have to ask for it. They then don't follow through on your request to see the product when you've already purchased slabs. Hate that I gave this place my money. read more

We received excellent service that left us feeling like VIPs. Eric Gichuki was patient and knowledgeable. I highly recommend!!

All the employees were smiling, had a caring attitude & a genuine willingness to help. The energy in the showroom was calm but vibrant. The breadth of selection in the merchandise makes selection a breeze for the remodel project. read more

We purchased the Brooks Meadow Oak Rigid Core Vinyl Plank Flooring from Home Depot, manufactured by MSI Surfaces. It was advertised as waterproof, durable, and backed by a lifetime warranty. Despite proper installation, level subfloor, and normal use, the flooring buckled, separated, and peeled within 3 years. This is a clear product failure -- not user error. MSI refused to take real responsibility, offering only a $55 materials refund while ignoring labor costs entirely. They continue to hide behind limited warranty fine print, even though the product clearly did not perform as marketed. We've filed a formal complaint with the Massachusetts Attorney General's Office under Chapter 93A, and are escalating to the FTC, BBB, and public review platforms. We have also reached out directly to Raj Shah, CEO of MSI, but have yet to receive any meaningful resolution. To other consumers: Do not trust MSI's flooring claims!!!! -- and expect no support if something goes wrong. read more

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