We had good experience with Thompson Creek Window several years ago. Recently we are experienced roof leaking, and found out this company also do roof, so decided give it a try. The appointment was yesterday 6:30pm. The sales person showed up early. Due to my husband haven't arrive home, so he said he is going to look around the house and knock on my door after 6:30pm. By the time my husband also came back. My husband explained what we been through recently and what's wrong with our roof. First of all, " we don't do part of repair job, but we can replace the whole roof" he said. I was shocked! We did not expect that type of repair money. Ok! we spent few hours to hear the sales talking about how they will repair the whole roof. Then, finally the numbers came up from his ipad, $35000! My jaw dropped! Then he said, okay! I can do for you and give you 35% discount, so the price down to $24500. Well, my husband told him we need to talk about it and if he can leave an estimate, so we can call him next few days. Then he start acting angry, and said" what can I do to get your business? You give me a number, then I can call my manager and get his permission." My husband explained to him due to long day and it was already 9PM, we both are tired and hungry, we also need to have dinner and think about the number. The sals person did not take No for no. He still keep pushing and wanting us to sign the contract. Who is gonna sign a contract that cost $24500 just for 3 hours sale pitch? The point that salesperson told us once he leaves our house, he is not allow to touch our project! What a horrible company policy! The company also told their sales that once they leave customer's house, no one will call back. Well! If your salesperson acting angry in the end, who is gonna call back?!! If your product is that great, you don't even need to push, also, if you are honest about the quote, you don't need to go through bargain with all your clients. I don't see this company's business will grow if they keep have those pushy sales and ridiculous amount of estimates. I am very disappointed! read more

We recently had a door installed I wish I had read the reviews on TrustPilot before we got the door I had never heard of Trustpilot till I was asked to write a review I think the company should stick with windows . We were not happy with the service The sales people are good and promise you everything but once they have sold you the product it is difficult to get anyone Our problems a) They never got our name right Despite correct it numerous times they spell it however they like Maybe it sounds petty but I think it shows an "uncaring" attitude b) Trying to call them when we had a problem was a nightmare we got cut off several times , and transferred numerous times When we finally talked with someone we were promised they would look into the situation and get back to us We are waiting and we hope she does c) Our alarm system was cut off and when the Alarm company came they said the installer had move the wires to the other side and in order for him to reconnect it he would need to drill a hole and that would probably void our warranty on the door and also not look good Well we had to switch to another system - added expense ! d) Other things relatively minor (maybe not !) the door has a dent the molding has paint chipped and there is white paint along the margins the wall is a pale sage green ! My husband is not happy On the positive side The installer came on time and was pleasant although it was difficult to communicate with them . He did clean up and did not leave a mess. Will I recommend them ? I am not sure I believe they do a good job with windows but as far as doors - I think the jury is out read more

Can someone tell me if I am dreaming. Thompson Creek rep came by to provide an estimate for 2 70"X70" windows. The wall needs to be cut and windows inserted. This is what rocked my world literally. I must have been in a coma and just woke up. He quoted $24000 and stated that this is major construction. Are you kidding me. That's the cost of a house in some places and the cost of a new car. I completed my 1200 square foot basement with a custom kitchen and granite countertops, hardwood floors, to include drywall, electrical and plumbing by certified people and complete bathroom for $33K and installing 2 windows is major construction. These people think that we are uneducated about the industry. Selling point; windows are guaranteed for 50 years, who gives a heck after the first 10 years. 84 Lumber sells the windows for $380 per window and a licensed contractor inserted them for $2000 per window. Now get this, if I signed that day, I would get the discount of the month: $16K total. If the windows were bullet proof maybe I would consider. Hey, I am in the Southern MD area if you need my contractor. read more

I set up an appointment for an estimate on siding for my house. I told the representative that it is very difficult to contact me by phone so if they wanted to verify that I still wanted the appointment ahead of time then they should email me. They never emailed me. They left 5 phone messages during the day when I am at work and unable to receive phone calls. We never connected by phone, which I was assured by the person who made the appointment would not be a problem. Well, here I am sitting and waiting for them to show up. They are 40 minutes late. Guess they don't want my business. Even if they contacted me at this point the answer would be HECK NO! If an appointment is made, you need to show up for it no matter what! If you come out and I am not here, shame on me, but you don't have to wait. You don't show up for a set appointment, shame on you. Stay away from this company. read more

It is a lousy company. The services are very poor. They kept reshedulling the window installation several times. Very unprofessional. They do not care for you. They have grown big and do not care for the customers. Do not waste your time and money. read more

A rep immediately responded nicely to my first review, making it appear on Yelp that the company is responsive. However, three weeks later no one has contacted me as promised, and my gutters are still all clogged... read more

We had four windows installed by Thompson creek. One window was broken in the high winds over a month ago. We sent pictures , called numerous times and the window still isn't fixed. They came out once to install the new one and it was the wrong measurements even though we sent pictures of the window tag. No urgency, no communication. This has been a horrible experience and we will be going with a different window company to install the other four windows we are getting replaced in our home. read more

Thompson Creek Window - Our window has been like this for over a MONTH now. Unbelievable. - Windows Installation Near Me - Lanham, Maryland

I have been using Thompson Creek for the past 6 years for many different projects. Not only windows and doors...but siding and gutters for my house. The quality and workmanship of the the product is second to none. The install crews have always done a top notch job. Every part of my experience in dealing with Thompson Creek has been exceptional from start to finish. I would highly recommend them for any project you have that they handle. They are not the cheapest guys in town, but they are the BEST, and worth every penny!!! read more

I love my doors. They are absolutely beautiful and finely crafted. The installers did exactly what they said would be done. The doors were very expensive but well worth the investment. I expect to love them for many years to come. read more

This is about the most annoying company on my (relatively short) list of annoying companies. Their salespeople constantly come by our house and I tell them (immediately, these days) that I'm not interested. The salespeople will keep talking, about my door, my windows, my gutters (all of which are fine) until I finally have to say, "I'm done talking. Get off my porch," and slam the door in their faces. I guess these aggressive sales tactics must work for them but they have completely turned me off. read more

We had our windows replaced 10 years ago with Thompson Creek in addition to having them cut in two new windows and a set of french doors and have been very happy with the product, the service and the warranty that they provided. We just recently had them replace our old basement door with a new slider door and couldn't be more pleased! read more

I have had all of my windows replaced by Thompson Creek and now I have had my front door and storm doors replaced. Everything was seamless, from the initial visit by the sales person, to the project manager (Vince) to the installer (Manuel). I couldn't have asked for a more professional or competent crew. They came when they said they would, set up a shield do that no dust entered the house and did their craftsmanship excellently. I am so happy with my beautiful door! Thank you, Thompson Creek. read more

Excellent Service from Start to Finish From the initial meeting to explore our window and door options we were very impressed. The team measured twice before making the windows and even double checked on the day of installation. The installers were very polite and got the job done and left everything probably cleaner than before they started . Great experience and I would recommend Thompson Creek to everyone. read more

I see a lot of negative reviews here but just wanted to say my experience replacing 38 windows in my home was great . TC started out at a high price quote but we were able to negotiate and shopped a variety of different windows and installers. At the end they were VERY price competitive , One window arrived broken, and they returned the very next day and replaced it. I found them to be courteous, on time , and very professional. They are a long standing local MD company that I know will be around for a while to support their 20 year warrantee and not "fly by night". All in, I highly recommend Thompson creek and just wanted to say as much given the many mediocre or negative reviews out there ! read more

This company hounds people with advertising mailers. If contacted and asked to stop they are supposed to make that happen. This company fails at that miserably. read more

Right now I am dealing with Thompson Creek and am very unimpressed. At first we thought we would be dealing with a very professional company, but now we aren't so sure. They cannot provide the doors that we selected, so they have changed our contract and come back with a very "suspicious" amended price. I am questioning this new contract with Courtney and waiting for a response. When I called this morning Courtney was still waiting on a project manager to come back. The doors they removed from our contract averaged about 600 dollars a door according to the amended contract, and the other 3 doors remaining are now 8,100. That is 2,700 a door! Two of those are screen doors! The 3 cancelled doors were screen doors, so I am struggling badly to figure this math out. Also because the installation labor of the doors was cut in half I thought for sure I would see a much larger drop from my initial contract of 9,900, but it went down 1,800. Suspicious? I will gladly change this review if the situation was a simple mistake, but it makes you question a business integrity. I am hoping if we have to ask for our deposit back because they can't uphold their end of the contract we don't end up with issues. Really sketchy so far. Spent all day trying to talk to Courtney, but did get an email from her. She is stating that the custom paint we requested has raised the price of all the doors. We were told we could pick any color we wanted for the doors because they were custom made, I just had to let them know the paint code. Since we were having the house painted I let them know this information exactly. I was never told this would be an additional cost with the doors, or that it would change our prices in any way, I figured it was included in the price break down of the original contract. Sherwin Williams paint has raised the prices of the 3 remaining doors how much? It won't even take one can of paint to do an interior door and 2 screen doors! We have requested time and again to see a price break down of each door, the labor, and now the paint and we still haven't seen it. I now would like to see the original contract with the entire order on it with the break down of cost per door, labor, etc. because I am just starting to have a lot of questions regarding what is going on. So I want my original contract broken out into a price/cost analysis and my amended one for comparison purposes. I was told Courtney would get back to me today, it is 5:45 and I am still waiting, called them 3 times today, and heard the same thing each time. Still hoping this company can pull it together. Courtney did call back and said that she is working with a Project Manager to get me a break down of all the costs. I told her that we were not going to approve the amended contract because we were never advised of the paint cost etc. and what can we do to work this through, she would not discuss anything with me and said she would call tomorrow after talking to a project manager. All I want is to get things squared away and get the doors put in at a fair price without feeling like we are being taken advantage of at every turn. They have been so hard to deal with. We would love to get our 3,000 deposit back. I am even willing to pay for the paint they ordered out of the deposit to just get out of our contract with them. We never expected this. We selected them over 2 other companies that had lower estimates because we were impressed by the sales person and the quality of the doors. I guess he did his job well because he sold us doors that they couldn't deliver, sold me things like custom paint that wasn't included, and I am left with this mess. I could just cry. This was a huge amount of money for us to spend, and now we feel like we have been taken advantage of, it really stinks. read more

Such great service and warranty! My project coordinator Jemelle was so friendly and answered any questions I had before and after my installation. read more

Ordered a door in May of 21 that was installed in August. Everything seemed fine but the lock was damaged, so I withheld a few hundred dollars from my payment until the product was installed as ordered. They came out to fix the door in September, but couldn't get it right. After several attempts, they ended up installing a different lock than the one I ordered. It looks ok, but doesn't match the rest of the hardware. The project coordinator and I agreed that they would wipe the remaining balance in lieu of providing the lock that matched my hardware. This was in December. Now I get text messages every other day saying to call about an issue with my contract. They assure me everything is ok and not to worry. They tell me they can't remove my number from the auto text list and to ignore them. I asked the manager, Xavier for an email stating my account has a zero balance and I don't need to worry about it. He has said twice he would send one, but I still don't have this email. I have no faith they will rectify my situation. I fear I will still be dealing with this nonsense six months from now. Stay away! read more

I don't normally post reviews but this is long overdue & I wanted to be absolutely sure of the process from start to finish. I hired them to replace the gutters on my large two unit home. The crew, and my coordinator Antwanique Mosley were extremely professional & the process was seamless. This was my first time hiring a professional to do a major repair & I'm so glad that I found them! Also, their prices were very reasonable. read more

Daughter had Windows installed Look great. Loves them

I am very disappointed with my experience Thompson Creek Windows. I initially placed an order for a custom steel door and frame, but changed my mind and cancelled the contract. Now, it has been hell trying to get a refund of my $1,500 deposit. The sales representative Francis Yates will not return my phone calls, texts or emails. Every time I call the main Thompson Creek number to inquire about my refund, there is one excuse after another: (1) the refund request is awaiting approval; (2) the Project Coordinator Paul said he believed the refund is in process but promised to look into the matter and email me an update - that never happened; (3) no managers are available for me to speak to because they all left at 4 p.m.; etc. Today, I spoke to a different Project Coordinator (Allison) who told me that the refund request was never initiated by the sales rep, but they are doing it now. I would have to wait yet another 7 to 10 days to receive the refund. This is crazy! I thought Thompson Creek was a reputable company. I never expected to have such a horrible experience. read more

Avoid them! A simple door replacement turned into a waste of time, money and an incompetent installation. I specifically told them from the beginning that I will use my existing deadbolt hardware and the new door they installed the hole was in the wrong location so my hardware didn't work. Also, the door doesn't even close well so now any smart-lock will not work. The threshold they installed is higher than the old one and they installed a typical wall base half-round trim and now it looks ridiculous. I called them and they were no use and a further waste of my time. Their excuse was custom means only the size of the door to match the existing opening. How difficult is it to measure the existing location of my existing hardware and drill the hole where it needs to be? I was planning to use them to install windows for a future addition/renovation. I guess not now! I am not surprised by all the one-star reviews out there. I still get their flyers in the mail saying they did some work for me and soliciting for more work! Must be a f**king Trump-affiliated business. read more

Great service. Did what they said they would do. Took one day. They cleaned up well. Roof looks great. Guaranteed for 50 years which is incredible for resale value for the home. Reps were professional and outgoing. Discounts were substantial. Very pleased. read more

Be aware with their 30 day money back guarantee SCAM!! I went to a home show in Baltimore convention center early of this year, stumbled into their booth (big mistake!!). The sales rep was super nice, talked me out of it to come to my house to give me a free estimate for my two front windows which I complained about the traffic sound. My original windows are double pane in wooden frame, they gave me all the sales pitch about how excellent their metal frame with 16 chambers to block the sound from the outside. I was first hesitated and told them how would I know for sure it would help the sound. Both are double pane, just a different type of frame. They finally convinced me with their no obligation to come into my house to look at my windows. Then more sales pitch at my home, and finally told me they have 30 day money back guarantee that they will solve all the problems, if they can't solve it, they will refund my money. Sound simple right? DEAD WRONG!' The nightmare just began. To make it short: after many times between of our conversation with their coordinator Ralph, he sent me a guy to inspect the installation. He just walked in and talked very loud obnoxious way (probably partial deaf), and he said there's nothing we can do because you live in a busy traffic street. Why couldn't they be honest to tell me before the installation? Two opposite stories!! Finally, the coordinator Ralph called me about their BS reassessment procedures. This is what he said: For our 30 day money guarantee policy, you need to hire a licensed contractor to remove our windows and then we will issue you a refund. WTF! Where are my old windows? I don't need another new windows from another company since now I know it wouldn't help. My old windows double pane wooden frame are just perfectly fine except the sound problem. Do not buy their 30 day money back guarantee SCAM! Btw: I called my AMEX to dispute for the final portion payment, they were very help helpful, kudos to AMEX. I put about 25% down with another credit card that I did not dispute because I thought it would be fair to have them keep it for now until they switch back my old windows. Oh yeah, they also wanted me to write a certified check to pay in full from the amount I disputed with my Amex before they will issue me a refund after hiring my own licensed contractor to remove the windows. Hell no, there's no way they would earn another penny from me ever again! I'm not falling into their another trap! All I wanted is my old windows back, remove the new windows, install my old windows back and then refund me my down payment. They threatened to send me into collection agency, and I will see them in court. I can't be a Mr Nice guy anymore! They simply LIED about their products and policies! I also plan to file a report to BBB agency for their dishonesty, so anyone don't have to go thru the same of my nightmare. Bottom line is I still can hear all the traffic sound as loud as it was before! False advertising claim!! Do not buy into they manufacture their own windows story, there's nothing special about their windows that you can't buy from other stores. The guys installed my windows did mess up things, they didn't clean it up before they left. Read BBB complaint about this company! Update 11/8/13: After speaking a few times with Beth Murphy, Executive Assistant to Rick Wuest, CEO Thompson Creek Window Company. She insisted that they did not try to mislead their customers. I still do not agree with their deceptive 30-day money back guarantee policy. At the end, I agreed to pay part of the remaining balance just to shut them up. Not worth my time to deal with them at all, because they will keep calling & sending letters. Stay away from this company! read more

I would not recommend this company in any way whatsoever for the conscientious buyer. After a missed appointment (their fault, they said they called but I'm sure they did not), we finally entertained one of their sales "professionals". He was unkept and anything but professional; he also thought we were interested in windows, even though I had spoke to their appointment center and mentioned several times that we were only interested in doors. Furthermore, the company wanted $7,000 (after 20% discount) to install a single, vinyl french door. The sales "professional" kept mentioning that $7,000 is the amount I would need to spend to get the "maximum Federal tax credit" on home energy improvements. Hmm, $7,000 for the door and $7,000 for the best tax credit...sounds fishy, right? It was clear that after my wife and I showed obvious concern over this price tag, the sales person offered to negotiate down to the $5,000 - $6,000 range. What this means is that the company arbitrarily sets their price point extremely high and then will work their way down. Even at $5,000 - that is a hefty price tag for a french door, even in Northern Virginia. I believe this company marks their products 2/3x their actual cost and hopes the consumer takes their "sales pitch" hook, line, and sinker. In this kind of business, you would hope, lest not expect, the contractor to offer a price for materials, installation, tax, fees, and so on. Finally, when my wife asked about installing a storm door as well, the salesman said we would have to contact another Thompson Creek salesman because he "doesn't sell the storm doors." Consequently, I do not recommend this company. read more

The worst experience I've had with a contractor in many years. They use high pressure sales tactics. I made them leave my home. When I complained to the sales manager he said they don't do business that way. I told him to look at his Google & Yelp reviews because many people are talking about the high pressure sales techniques that they use are like a used car salesman's style & the company may want to address how they train their sales force. At that he had an attitude & said he took personal offense to my comments because he personally trains them. Well, if the sales manager acts that way then it says a lot about the entire company. I was starting to believe him that it was just my sales person until the manager also got an attitude with me. What happened to the Golden Rule & treating people the way they themselves want to be treated? Don't waste your time with Thompson Creek. read more

Where do I begin??? If I could write a minus review, I would. I ordered windows, doors, gutters and sliding glass door on December 28, 2015 and paid a security deposit on March 31 2016 for one of my investment properties. From the initial meeting, this was completely disclosed that this was an investment home and that I would have to travel to meet the gentleman that would come out to do the install team, as well as during several emails and phone calls, I mentioned that this was an investment home and that I would looking for a good quality product. They get remaining balance financed through Foundation Finance. In the meantime, Thompson Creek, pulled my credit after being approved through Foundation Finance,even though I have 2 emails to my consultant, as well as a voicemail, indicating that he did not have my permission to pull my credit, that I am in the process of purchasing another home and any dings could lower my score.....needless to say, it was pulled anyway, which is illegal since it was not needed for my financing. THEN, I had to do a phone call with Foundation Finance to indicate that the work was complete. So, I do my call and one of the questions that the gentleman asked me, was if all products are in good, working condition and I told him no, that the front steel door is dented and scratched and I felt that if you are spending over $2k for a door, that it should be a quality door, especially being steel and should not scratch or dent. He agreed with me and asked me to reach out to my coordinator, with Thompson Creek, which I did. I called my consultant the next morning and shared with him my concerns over the quality of this door and also sent pictures, so that he could see. In the meantime, I am was receiving threatening emails (several as well as voice mails) stating that if my finance was expire if I did not agree to everything that they were going to take me to collections. I immediately called Foundation Finance and was advised not to agree to this since the product was of poor quality and that they would honor my financing agreement until I was satisfy with my purchase (only to find out that this was not true either and later back out) . In the end Foundation Finance did not hold up their end of the deal either, because they said that they felt that I would be under distress to state that everything was perfect, in order to get financing, although a few days earlier, wanted me not to sign until the work was corrected.....so basically, they too are very dishonest as well. I feel that if you are to spend this type of money on home improvements that it needs to be great quality. I do not want you to make the same mistake that I did on your next home improvement job. Good Luck! read more

Thompson Creek has treated me, as a prospective customer, with a complete lack of respect. I made the mistake of talking to one of their door-to-door sales drones, and now they will not stop calling my cell phone. Because of this, when I do decide to replace my windows, Thompson Creek will not be among those I consider to do the work. read more

To be clear this is not a review of their products because I have no idea how good their stuff is. HOWEVER, like many other reviews I read here my experience with Thompson Creek during the sales process was not positive. A guy stops by selling door to door so I said ok give me a quote. He said someone would call. They did. I talked and we set up an appointment. While still on the phone he said I needed to commit to spending an hour with him when he came by. I said no way we just will not have that much to talk about. Being in sales I know this dance and I don't like it. They will refuse to leave until I say yes. I don't sell that way and I do not like it when others do. There are plenty of big companies that do a great job of selling and a horrible job with installation delivery or service. Usually they are more expensive too. Anyway I just said no thanks. then the guy got his manager on the phone as if HE was going to get a different response. I found that insulting. Sure enough one week later another call center lackey from TC called me about setting up an appointment. He didn't even know what had happened before. My opinion, stay far away. There are plenty of local craftsmen/women who can do a better job for less hassle I am sure. read more

If you think Verizon has bad customer service, have no fear! Thompson Creek and their crew of inept project managers is here to help! So let's see how many ways they've messed up. 1- Salesman forgot to include many things so they needed someone to come out as the price should increase a few THOUSAND dollars. 2- Uh oh, salesman didn't realize he mixed the quality of products. The price should only increase $7,000 this time. 3- They decided to eat the $10,000 (so how much profit is in the game for them?!?) Ok ok, whatever, at least we're scheduled for install. Ahhh, crap, they couldn't find the product they were to install. It's ok, we have a 8-10 am window for them to arrive but my wife called at 9:45 to be told "Sorry, we forgot to make it! We'll be back in a few weeks." 4- Sorry, we didn't have time to get one window made. The others were installed. 5- A window won't close. Locks are scratched. They make horrible noises. And on and on. They also left a hoodie here. 6- They return to get their hoodie...just as soon as we got all three kids down for naps. Perfect timing for the dog to wake them all up since they didn't tell us they're coming over. 7- Last window here and the bay window is ready as well! Oh no, they forgot to bring over the siding. Womp womp. 8- Guy comes to check it all out and finally get everything in order to be done. Whoops, he goes on vacation before ordering the stuff we needed. 9- He's back! It's ordered! We're nearly done! They come out but oops...they brought two pieces of siding instead of two cases. Why? They did order two but the supplier called them to verify but Thompson Creek decided not to call them back. 10- Ok ok, my insane amount of complaints have been run all the way up the chain. This time, for sure, 8-10 am and they'll be done!!! 9:10 am...Sorry, it's raining out so we can't come. IT'S BEEN RAINING FOR TWO DAYS. WHY DID YOU ONLY CALL NOW? Look, just send out the crew to do the inside work since we planned to be home and they can come do the outside whenever, then we don't need to be home. "No. We have no one available as we're too busy". Busy??? They were supposed to come here! read more

I think I can explain the negative reviews, even from people who have not actually purchased any windows from Thompson Creek. I have never before experienced such a pushy and obnoxious company! A Thompson Creek salesman came to our door a few weeks ago claiming he was "doing work in our neighborhood" and offering a free estimate for replacement windows. My husband agreed to set up an appointment for an estimate, but when the salesman said we'd both have to be there and that the appointment would last at least 2 hours, he changed his mind. He called Thompson Creek two days before the scheduled appointment to cancel. But that was just the beginning. Since then, we have been bombarded with phone calls from this company -- sometimes as many as 10 calls a day. The calls come in the early morning, at mealtimes, and late in the evening. We do not answer any of the calls, but that doesn't stop Thompson Creek from calling. Additionally, we're also being bombarded with pop-up ads and targeted ads whenever we're on the Internet (they show up on Facebook, on Google, on any website we're visiting). Yesterday, my husband did answer one of the Thompson Creek calls, hoping we could get the company to stop. But when he asked the caller to remove us from their list, he was told, "I don't have the authority to do that." When he asked to speak to someone who DID have the authority, the caller hung up. And the calls have not stopped. As far as I know Thompson Creek is a respectable replacement window company, and their product may be excellent. But I would NEVER do business with a company that is as pushy and obnoxious as this one is. If we ever do decide to replace the windows in our home, we will definitely NOT use Thompson Creek. read more

***Project manager too big for his britches!!! A Thompson Creek salesman came to my door the other day. He was friendly and not too pushy, so I thought, what the heck give me a quote on capping the wood on my home. He said that's fine but "both you and your wife must be home during the 'quote process'." I found it odd that I had some kind of demand for a 2 person audience in order to get a quote, nonetheless, I agreed anyway. 48 Hours before my quote appointment, a dispatcher called to confirm. Up until this point, everything was fine. Then, the dispatcher started asking a lot of questions which made me realize he was also a greedy/pushy/weasel project manager as well. "How much wood is there to cap?" he asked. I told him, "Its a five bedroom single family with wood around the garage, up at the eves and all around the roof, and on all corners except for where there's brick." "...and what about the windows?" At this point I was getting annoyed because an appointment confirmation phone call should not take this long and was he really trying to do an estimate over the phone? So I said "look man, do you want me to send you pictures?" "That would be great" "Well its not happening. Your guy can take all the pics he wants when he comes here on Sunday to give me a quote." "OK, but I was just trying TO SEE IF IT WAS WORTH OUR TIME OR NOT TO COME OUT THERE." So what he really said was 'I can send someone out to waste your time knocking on doors and setting you up for a quote, but you can't waste our time if we don't think we can squeeze you for every cent you have.' I called back 30 seconds after the phone call to cancel. The way I see it, if you have that much business to be picking and choosing, as well as giving me orders before your foot is even in the door, you don't respect your clients or their time. And if you so obviously do not respect your clients, how is your client supposed to believe you would take any pride in your work/ respect his or her property enough to do a quality job? read more

We hired Thompson Creek to install a new front door. The company wasted four days of our time by not showing up when they said they would. Their work was shoddy at best. The crew showed up without the tools necessary to do the job requiring us to loan them tools and drive them to Home Depot. A mess was left on our lawn. Over six conversations with their so called "quality control" group (i.e. Alan) ended up with him not being able to recall the conversations or his repeatedly lying to us. The only part of the company that seemed to be able to find our file was the finance group looking for payment even though we stated multiple times we were unhappy with the work done. That did not prevent them (thank you Brent) from forwarding our paper work to creditors who hounded us even though the job was not completed. Repeated phone calls to the company were not returned. Requests to speak to the manager were repeatedly denied. I have to say that Thompson Creek, thanks to George, did eventually fix what needed to be fixed on their original shoddy work, but it took countless calls to them and more missed appointments to get things done to our satisfaction. All in all this was the worst contractor experience we have ever had. We can never recommend this company to anyone. 8/2011: To follow up my previous review I'm dropping the rating from two stars to one. We recently had our kitchen renovated. The county inspector came to inspect our kitchen which passed. On his way out he noted the door, which Thompson Creek installed, did not meet Fairfax County code. 9/7/2012: Thompson, a year and half later, posted to Yelp that we should reach out to them. Pretty disingenuous. Shouldn't they have reached out to us a year and a half ago. A piss poor company. read more

A big thumbs down for their horrendous high pressure sales pitch! They came to our house and spend about 2 hours talking and talking and trying to pressure us into buying their windows. We had already gotten two other quotes and researched the value of the different types of windows. The guy was nice and not rude but annoying in that he was talking fast and kept with what appeared to be a scripted spiel. I have to say the price was in our budget and we were already leaning towards their windows. Have had the windows for about 3 years and they are stars! We had one problem with a window in our bathroom, they were out when we were available and did an excellent job for such a minor repair, the weather stripping was to tight so I broke the handle that opens the window (the awning type window)....easy and simple and he told gave us tips on how to "break in" that type of window. Because it is an awning window the stripping is tighter so opening it repeatedly a few times a week in the first few months will get the proper seal on the window so it won't be so tight. Have not had a problem since! Except I used to get calls once a month about "deals" Thompson has....annoying I told them to quit calling me and after about 6 months they did, well at least now they only call once a year!!!! So do you research and be ready for high pressure sales pitch and make up your mind about which way you are leaning before calling them and having them come out, it makes life a lot easier... read more

We ordered 10 replacement windows from Thompson Creek. Their product is impressive, however that is where it ends. The windows come with full screens, we decided we only wanted half screens. After calling our sale person on her cell phone, leaving several messages we received no response. I called the company, after hearing " all their associates are busy helping other customers " greeting, the phone prompt said the leave a message and number if you wished them to call me back. Well, when the option is pressed a message said that option is unavailable. WOW. After leaving several messages with anyone's voice mail, and stating we wished the changes and if we did not get a response we would be cancelling the contract. We finally got a call back and the issue was settled. We got the standard excuses for not returning our calls. Fast forward to today, my wife expressed the desire to replace the remaining windows in the house. I called the salesperson on her cell phone, and said we wanted to get a price on another 6 windows, still no response. Also today received a call from their office advising that there would be a 2 week delay in the installation, provided a date and they left a number to call them back. As you can guess I called the number and got the greeting " all of our associates are busy helping other customers and your call is important to us " gave you the option of holding on or leave a message and as soon as a associate is available they will call back. You guessed it, you enter the prompt and you are greeted saying that option is unavailable. I have never seen it so hard to spend your hard earned money. They have a deposit and the remainder is to be paid upon completion. If I am unable to get a return call from anyone, beginning to wonder if this company is for me. Not impressed with the lack of customer service. Stay tuned. read more

Horrible HORRIBLE customer service. I would give zero stars if I could. First of all, they never showed up to our home during the appointment date. Two hours after they were supposed to show up, we called them and told them we were canceling. My father took off work to wait for them to come to the house and they never showed up. Days later, we didn't even get a phone call from anyone apologizing for missing the appointment and for the horrible experience. Don't ever call this company if you need something done in a quick and efficient manner. Very unprofessional workers and customer service they have. read more

Yet another TC door-to-door rep came by. This is tiresome. She was unaware of previous TC visits. So I asked her if she could make a note that we're not interested so that the NEXT TC door-to-door rep could skip us an proceed to their next sale more quickly. As I understood her reply, she hasn't been given the tools to do that. These door-to-door people, as annoying as they are, surely deserve to know when a given territory was last picked over so that they can move on to other areas...? It'd be an upstanding thing to do, TC. read more

We had a few windows replaced. The installation went fine until we realized that one of the windows does not lock properly. A technician came out in January and said the window itself is defective. Told me the earliest they could get a new one installed was March. March comes, no one contacts me to schedule a specific date and time, I call them, and then we schedule something for later in the month. I had to go out of town unexpectedly and needed to reschedule, but after two months later of waiting for a "project coordinator" to contact me to schedule a date, I receive no call. I just called them and they say that July is the earliest someone can come out to install the window. I'm only 30% confident that someone actually will come out. While the product itself is alright, I have to say that the number of people you have to get connected to in order to speak to someone who will then say they will call you back (and never do) is ridiculous. Poor customer service. read more

My experience with Thompson Creek was top-notch, from meeting with the sales rep to the final quality control inspector after installation. They were always very patient with my questions and never seemed in a rush to focus on the next customer. My project manager (Antwanique) was amazing and always made sure I was satisfied and understood what was taking place at each step of the process. In all, I had five large windows and one entry door installed in my condo and I could not be happier! I highly recommend Thompson Creek! read more

We recently bought a house and noticed when cleaning the outside of the large! picture windows in the lounge and living room that water was seeping in between the glass panes. We have been making small regular eco updates to the house, so I wanted a low E argon filled window. TC fit the bill. We asked for an estimate on their website, and were called back and told that a salesman had to come out to determine the estimate and close the deal. I hate talking on the phone, and more to live people, so this irritated me. I had, thanks to my husband's abundant patience with me and my grumbling, a good experience on this sales call, though. He came out, on time, and with all his materials. I like the Local aspect, and that they would work from the outside of my house, keeping the dust down. We bought 2 large! picture windows and two small regular windows that open. The guys came out, tested for lead, and then sealed off the areas of the house they would be working in. Within a few hours the windows had been removed, the frame insulated, and the new windows installed. The exterior caps for the window frame are nice and well caulked. We did have residual paint dust left after the job was over and some of the paint on the trim on the inside cracked. Both easily repaired. I am thrilled with the windows, largely because they are the interior temperature of the house when touched, not the outside temperature! They are easy to operate and clean looking and easy to keep clean. I spent almost 4K on the 4 windows, but they are marvelous. I'm thinking of calling to get a garden window installed in the kitchen as well as a new window in the bathroom! read more