I hate starting a review with a cliche', but if I could have given the Thompson House Eatery zero stars, I would have. As a disclaimer, I have eaten at the Thompson House on two previous occasions and found the food to be exceptional. The waitstaff was on point, professional and friendly. I also met the owners, Kate and her husband, during our visits and although somewhat full of themselves; they seemed to work hard for the benefit of their customers.
My experience on New Year's Eve 2019/2020, was so bad I spent the first part of 2020 drafting this review. Approximately 10 days earlier, I starting looking for a place to celebrate the New Year. The guest list was ten family members; including my nine year-old grand daughter and two twin sons who are Marines. I contacted THE and Kate advised she could accommodate a party of eight, and possibly two more at the bar. Knowing the narrow window I had, I agreed and hoped for the best. Kate also suggested I keep calling back in order to see if there had been any cancelations.
Prior to our arrival, I called THE three times as suggested. No luck. Upon check-in, I asked Kate if their had been any openings. Kate said no, and then added, "If Barack Obama walked in now, I wouldn't be able to seat him." In turn, I joked, "That's alright. I'm a Republican." Immediately her attitude changed and she would occasionally stare at me as if I was an enemy from the old neighborhood.
Our reservation was for 9:15 p.m., and at 9:30 p.m., my hungry and tired grand daughter sat-down at what I assumed would be our table. I assumed this because it was the only table set for eight. I asked Kate if my grand daughter could sit there and she said, "Yes." As our reservation was for 9:15 p.m. and it was now 9:40 p.m., I asked if the rest of us could sit and she snapped, "No," and walked off without explanation. A few minutes later, one of my sons asked if we could "squeeze" in two more seats as he hadn't seen his twin brother in over a year. The waitress said she would ask and later said, "No," explaining something about fire codes.
We were allowed to take our seats at 10:00 p.m.; 45 minutes after our check-in. Kate then strutted over, harshly telling us to sit-down, so they could take our order. (two members of our party, were speaking with our other guests not yet seated at the bar, as promised) At 10:15 the first course arrived. It was an underwhelming oyster appetizer. The waitress told half the table the oyster was on a bed of sea salt which should not be eaten. Unfortunately, one son on the other side of the table, did not hear this and did not enjoy the mouthful of salt.
During the second course, four pieces of Endive, six pine nuts and a sprinkle of Parmesan, I noticed two two-person tables adjacent to us were empty. I asked the waitress if our two guests at the bar could be moved. Kate then stormed over and stated, "I'm tired of this. I already told you, there were no seats. You are extremely disrespectful." I honestly thought she was joking and asked her to explain. Kate proceed to waste five minutes worth of air as she berated me and my table, again labeling us as disrespectful. I half-expected her to call us "deplorables."
Up to this point, my Marine son and his Marine finance' had been engaging patrons at the bar. My other two sons had gotten up several times to help a disabled patron maneuver about the obviously handicap unfriendly premises. I definitely felt my asking about available seating did not relegate me to disrespectful. Sitting for what would have been a thousand dollar meal, I felt three questions were not unreasonable.
When we said we were leaving due to the owner's attitude, she quickly stomped off like a child. The GM, then tried to smooth things over, but agreed Kate's behavior was not acceptable. When asked about the two empty tables, the GM said two parties had cancelled. I had been promised I would be contacted if anyone cancelled. Additionally, prior to leaving, we were told they had run out of steak. Five members of our party were not going to get their choice of meal on the prix fixe. How does a supposedly four-star restaurant run out of an entree when they know exactly how many people to expect?
Fine dining lives or dies with fine service. One star food can merit a four star review based on service. The Thompson House will alway be a one star restaurant with five star food as long as Kate remains the face of THE. I have made this an honest review and I honestly recommend you not patronize THE unless you feel the need to be treated like garbage. Just to let you know, not one item was comped. We ended up paying 367.00 for an oyster and wilted Endive. Alas, the little nine year old went home hungry as everything was closed by the time we escaped THE. read more