Small portions and overpriced. Automatic gratuity added to check. $400 for 4 people (2 did not have alcohol) and we were still hungry when we left. read more

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Overall wonderful experience for upscale but casual dining. The meals always delight, even the simple pasta with butter is delicious. Tasty drinks as well. Lastly, the service is kind and vibe is home-like and comfortable. Highly recommend! read more

Very expensive kind of a weird menu. My husband and I were not thrilled with the food and although we are used to upscale restaurants as well as hotels and ends, I felt for what you got. It was extremely pricey nice location hip little players may be better just to have a drink and an appetizer at the bar. read more

I am updating from 3 to 4 stars. Our first visit over 3 years ago was not great. While not perfect, our latest visit to The Thompson House was much better. Our service was impeccable this time. We were very impressed by our server, Kevin, who was very knowledgeable regarding the menu and attentive. The fusilli bolognese entree and Asian fusion pork rib special entree were both very good with the rib dish being a real standout. The coconut basmati rice and Asian bell pepper slaw sides went very well with the ribs. The cheese tray appetizer was very good with interesting high quality cheeses. Kevin recommended we add the beef bresaola to the tray and his recommendation was spot on. For dessert we ordered beignets and added a flight of four ice cream and chocolate dipping sauce. The beignets were fantastic as were the ice creams and dipping sauce. They also brought out coconut and rhubarb dipping sauces that were very good. The Herb roasted chicken breast entree was the only low point of the meal. The chicken was severely over cooked, almost not edible. The dish was supposed to be served with sage roasted red potatoes. The plate came out with 2 or 3 small potato wedges that had zero flavor and were so undercooked they were very hard. The warm cabbage slaw side was ok but nothing special. For $32 this dish was a huge let down. We saw other tables who ordered the chicken and left most of it in touched, so we were not the only one with a bad experience with the roasted chicken entree. Thompson house has its flaws, but overall is a great option for casual fine dining in the Jackson, NH area. read more

"serving every guest as a welcome member in their home" We've been going to the Thompson House for years. Not because the food is outstanding because it is not. Not because the prices are reasonable because they are not. Not because the service is excellent because it is not. We go because we live locally and it's convenient. We went to the Thompson House last week and will not ever be going back. This time the owner crossed a line in MY home. The evening was a typical Thompson House experience ... pretentious and ridiculously over the top from the start. The cult like behavior is uncomfortable, the servers mimic the vocal cadence and the animated body language of the owner to a T. So much so that I feel like telling them to blink twice if they need help. We finished dinner, paid the bill and left. At 9:45pm home relaxing when first a phone call came with a voice mail message from the owner followed IMMEDIATELY by an email from her. The issue was an honest mistake made by the 19 year old who was treating us to dinner. He accidentally left a dollar amount instead of a percentage representing the tip. The overwhelming tone to both the voice mail and email was to recover the remaining tip. Embarrassed, the young man called the restaurant to explain he'd meant to leave a 15% tip, he was told by the owner that "20% is customary and expected". She then questioned his financial standing. She bullied him into paying a larger tip. Absolutely appalling! Perhaps consider donating the greedy and opportunistic "7% property & infrastructure fee" to your server before you bully and harass a 19 year old for a "customary and expected" tip. PS. Go to the Cider House, that's where you'll find me! read more

Menu change in October and only found 4 main course items on the menu. Past experiences had many more selections. Ambiance for Christmas was non existant. We arrived 15 minutes prior to reservation. We were told a drink would take longer than it would be for our table would to be ready in a half empty restaurant. Yes the bar service was extremely slow. After being seated right on time we were offered appetizers of which we decided we would skip. At the time and were then told, if you didn't order an appetizer, it would take 20-25 minutes for our "cooked to order" meals to arrive. Suprise, our meals were at the table within 5 minutes. Previously they served fresh baked bread, no longer! I don't mind paying a little extra, especially for quality food, but prices have risen exponentially and choices have been drastically reduced. Making suggestions is appreciated, but the continued upsell was over the top. I ordered the Morrocan chicken which was crispy but dry and the seasoning was very bitter. Others in our party ordered the Bolognese pasta which was tasty but pricey at $36 a plate. Another ordered a vegetarian plate (with an added sausage option?? for a vegetarian plate??) which was good. But again, the limited menu is very disapointing. We opted for the beignet's for dessert and one person in our party ordered the chocolate bar. Beignets and the sauces were very good but a chocolate bar in the wrapper on a plate for $8. Presentation on that one was not very thought out! Reservations are suggested as they are only opened 4 days a week 5-8 (a restaraunt open 12 hours a week??). Be careful a $25 cancelation charge for each person in your party if canceled within 24 hours, Wow!! Now, a mandatory 20% gratuity added to every check no matter the size. Add that to a 7% Property and Maintance charge and NH meals tax you are now paying an additional 35.5% for your dinner. I understand meals tax and giving a good tip but this is over the top! Needless to say, we won't be back any time soon. read more

The Thompson House Eatery (T.H.E) serves new American fare in a beautiful quaint country farm setting. The restaurant proudly sources 95% of its produce from local suppliers. The staff is extremely polite and knowledgeable about the menu. We were also seated promptly at our reservation time on a Wednesday evening. FOOD: - Cornbread: 3/5. When I read it was cooked to order, it gave me the impression, it would be brought right off the oven but it wasn't even warm. The highlight was the side of butter. - Cabbage: 4/5. This may have been the most flavor-forward item we tried. - Salmon: 2/5. It was served well-done on a bed of delicious potatoes. The potatoes stole the show, the salmon was bland. - Pasta: 3/5. Pasta is made in house. The pasta sauce has been perfected over the course of 30 years and hold a very special place at the heart of T.H.E. I didn't think it was special. - Beignets: 4/5. They were great alone but not with the sauces. Lime caramel was just off. Coming from Miami, I was not impressed in the least bit in terms of flavor and/or presentation but I can see how Thompson House Eatery stands out from the nearby competition. read more

This was one of our first big dinner experiences post-vaccination and it honestly could not have been better. We had never visited T.H.E. before but had seen them featured on Chronicle a while back. The patio/house/restaurant itself creates an incredibly charming and comfortable ambience. We found ourselves looking around in every corner throughout our meal. We enjoyed some of the craft cocktails, the cheese board, the bolognese entree and the beignets. Every single bite of food was absolutely outstanding. The family prides themselves on their locally procured or self grown ingredients and quite honestly, you can taste the difference in this farm to table menu. The bolognese with handmade rigatoni deserves particular acclaim as I found it better than any expensive Italian restaurant I've visited. I ate every last bite. Our server Kevin was extremely informative, friendly and attentive. We could not have asked for a better experience. We will most certainly be back! read more

Amazing service!!! Delicious food. We had a very nice, quiet candlelight dinner with special people read more

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Lack luster for pricing and fees including automatically. Wanted to love this place so badly. Jackson is a great area.

Ate here in mid Feb before a tough hike the next day. I grew up on a beef cattle farm and have cooked and eaten a thousand steaks in my life and the chef here completely knocked it out of the park on how he/she seared my strip steak. It was a gorgeous cut (thick and marbled perfectly) and pink (I like medium) from top to bottom. Heavenly. Kudos to the chef. It was one of the best I've ever had. The staff was friendly and very accommodating. Will return no doubt next time I'm in this neck of the woods. read more

NEW OWNERS New owners that charge a "7% Wage equity and building restoration fee." That is hidden, is very small print, on the middle bottom of the menu." Perhaps the most poorly prepared food, we have had in the last 20 years. This is "food" that should not be served. BUT at 5 star prices. The "tuna" was visibly full of hard gristle and tendons, un edible. With a strong odor. The accompanying rice was bland, mushy, and felt like some kind of paste. The chicken, was overcooked on the outside, and pink juices flowed from the inside. THEY have no idea how to cook. It was noteworthy because a number of chain supermarkets offer a more flavorful rotisserie chicken, that is fresh, flavorful, and properly cooked, for one tenth the cost. The sides were not cooked and not fresh. The pasta, was not fresh, it was muddled and soft and mushy. I could not find anything that resembled freshly prepared tomato sauce. This place has adopted the corporate minimalist menu, but it just isn't working. You have to know how to cook, and the pretentiousness' that they force upon the unsuspecting patrons is what is being served here. The chicken oyster's appetizer was flavorless and overdone. The accompanying paste was either an attempt to hide what they served or some kind of distraction, either way, inappropriate to serve and again bland, flavorless and off flavor. Sent it back, and for our troubles we faced a heated argument with the owner. TOTALLY inappropriate. As was the quality of what they tried to serve. The one dessert, was a DeMond's style "Baggett," DeMond's in New Orleans sells 3 for about 4 dollars. Here you get 3 for 12 dollars and pay 2 dollars extra for one large tablespoon of allegedly fresh caramel sauce, the sauce was burnt. For an additional 2 dollars you can choose a different dipping sauce. There is another dessert, a very overpriced, and bland "homemade chocolate" bar. Don't waste your time, better chocolate can be had at any department store. Please don't equate what was once a great place to eat with the opportunistic faux place this is now. There is no quality control, and clearly no one here has a clue on how to prepare food. They do however use a reservation service, that states if you are late or miss your time window, "you will be assessed 50 dollars, EACH." They get a credit card up front to enforce their policy. read more

So glad we found this place. I don't think I could have handled another hour-long wait at some random "pub" for Sysco burgers and chicken tenders. I never write reviews but I want to encourage everyone looking for a delightful dinner in the mountains to go to Thompson's. We didn't have a reservation, and I think we were lucky to come on a slow night One of the owners greeted us (a family of four) and made room for us near the bar. The restaurant is like a cute farm house with lots of natural light. We were delighted by the farm-to-table menu and cocktail list. The staff were all super friendly and attentive. (Shout out to Trevor on his first night behind the bar.) We had lots of amazing veggies, fish and steak, and even the off-menu kids' pasta was homemade and perfectly al dente. Beignets and house limoncello for dessert. So good. read more

Thompson House Eatery - Outside - New American Near Me - Jackson, New Hampshire

Food okay but very presumptuous to tack a 20 percent gratuity on the bill when the service was average. Let the customer decide if a certain amount of tip is due, because it was read more

Husband and I have eating our way through the New England fine dining scene for the past week, and here at farm-to-table Thompson House Eatery, it's the best meal yet. From ambiance to service to food, we had just a lovely time and thoroughly enjoyed all the dishes ordered. We started with the charcuterie board, the fish and corn chowder, and the sautéed foraged wine cap mushrooms. For entrees, we went with the farm ribeye and the penne pasta with chorizo. Every dish was perfectly cooked and well seasoned, wonderfully highlighting the beautiful local ingredients, esp those grown and prepared onsite. We ended the meal with some cucumber Tulsi ice cream, and it did not disappoint. Service was also impeccable, with a very thoughtful owner taking the time to greet and chat with guests at their tables despite running a full house and being busy with cleaning each table and chair to follow strict Covid procedures. Highly recommend this place. read more

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This place really came through for us. My partner and I were traveling for a wedding and not that familiar with North Conway. We forgot it was a busy long weekend and neglected to make reservations, thinking we could just find somewhere on the fly like we do at home sometimes. However, being that it was Labor Day, everywhere we tried was booked solid. Nary a table to be found! The host at Thompson house was kind enough to note that they offered their full menu for takeout, so we checked it out, tried a few more places, and resigned ourselves to getting some food to go and eating in our hotel room. It was all absolutely phenomenal! We got the charcuterie with add-ons to start, which featured a proper array of meats and cheeses. We got pastas on account of it being take out and thinking that the proteins might not be that easy to eat without plates and silverware. They rivaled any pasta dishes I've had anywhere. There was a traditional bolognese with a just-right amount of tomato sauce/flavor and a nice blend of meats. One of the best bolognese I've had. The second pasta was a French farmhouse pasta with ground meat and some chopped veg, all bathed in an luscious and unctuous sauce that tasted vaguely of duck fat. Absolutely incredible! I want to go back to North Conway for this dish alone and have been meaning to try and recreate it at home (am I right about the duck fat??) We closed it out with some pillowy soft beignets and greatly enjoyed the full liter bottle of Italian red wine. Even though it was from our hotel room, we dined like royalty thanks to the Thompson house. Thank you so much for saving our dinner plans and giving us a night to remember. We can't wait to return and are going to plan a trip to North Conway (with reservations) to try some of your (cooked) proteins and cocktails from the bar! read more

Weve been here a couple times, the food is excellent with craft cocktails and locally sourced food. Great atmosphere and top notch service.

Great meal! Bartenders make a great old fashioned. We also got the ICELANDIC COD CHOWDER (not pictured here), which was amazing - highly recommend. The pork was so delicious, perfectly cooked. The farmhouse board was good, but nothing to write home about. Service was awesome - Kate and family make you feel like you're at home in their restaurant. We sat at the bar and had great service! read more

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I was in the white mountains for a friends bachelorette party and, little did we know, Thompson House would be one of the highlights of the weekend! We had a riveting game of mini golf and all 6 of us girls worked up quite an appetite! Everywhere we turned there were touristy restaurants and the one mediocre choice we made was a 50 min wait. Here comes Yelp to save the day! I researched Thompson House and it was a perfect fit for the bride. I called and they got us in IMMEDIATELY on the Sunday of Memorial Day weekend table for 6. The staff was SO friendly and one hostess went above and beyond to be personable kind and give many suggestions. We started at the bar with their signature Lilac Cocktail! This was a standout. The passed appetizers were delicious and my entree, the pea risotto with fiddle heads was to die for! The wagyu beef with wasabi sauce was delicious as well. If I'm ever back in this region I'll definitely make it a point to go here for dinner. The ambiance is so rustic and endearing. They have a great patio as well! Farm to table chic! read more

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My boyfriend and I had a great experience at Thompson House Eatery for his birthday. We started the delicious cheese board (some of the features were grown in our server Kevin's front yard!) and also had a delicious winter salad. The cocktails were phenomenal and the ingredients were all super fresh. The service from Kevin was attentive and personable. Definitely the place to go for the finest food and service in Jackson. read more

Thompson House Eatery - Appetizers - New American Near Me - Jackson, New Hampshire

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Great service, nice location. Farm to table philosophy. Food was good, I thought the menu was limited.

Treasure in the mountain. Start from the service, both the owner and our server were nice and professional. We were introduced with dishes in detail and recommended several signature drinks. During the meal, utensil were changed occasionally and our server kept asking if we needed anything. As for the food, chicken wings is a must order after we tried. Crispy and deep fried cake with lots of ingredients. The wings had a rich flavor. Then we had a Board. Lamb rillettes was the best. The wine marinated smoked pear was also classic. During our main courses, duck breast was juicy. More importantly, the skins were crispy and had a nice smell. The sauce on the side had a ambrosial taste. Another course which contained curry flavored eggplant was my friend's favorite. If she liked it, I have no reason to doubt it. If you are local, have the "donut" for dessert. We had a bottle of wine but could not finish. The server provided us a professional package with receipt so that we can legal transport. That's way above my expectation. 5*, no question. read more

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We don't get any pleasure in posting a negative review and sadly agree with others who have done so. Very pricey, limited menu and the mandatory infrastructure and equity tax really left a "bad taste" in our mouths. While we understand this is a very difficult industry, especially post COVID, we would suggest that you place an "educational" page at the beginning of your menu explaining that you would like to adjust your business model to make your business more equitable and profitable. That said, consider that the tip and gratuity will be shared with ALL those involved servicing your guests. Post suggested offerings and maybe customers will offer more. Your mandatory charge is not good. read more

A wonderful treat. The hostess took our reservation last minute for a larger group, however as soon as we got there we served wonderful cocktails at the bar. Immediately we saw the care they put into their ingredients and preparation. Next we ordered a plethora of appetizers that were we couldn't decide which we loved more. We couldn't be happier as well with each of the entrees we shared. read more

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I'm not sure how this was our first time dining here but it definitely won't be our last! The staff and owners are incredibly friendly and show that they live what they do. For appetizers you can't go wrong with the cheese plate or the cornbread. The risotto, curry, and pork tenderloin are outstanding!! Don't forget dessert. The beignets are unforgettable!!!! read more

Great service, food and atmosphere! Well worth the price. Thank you for a great evening with friends

Always our favorite Valley restaurant. Always have a fabulous meal, super friendly. We love sitting in the bar area, but they have a great little room if you are going with a larger group. This is our go to spot when friends are up, when we have a celebration or anytime we just need a really good meal. Jeff is an amazing chef, Trevor is the friendliest bartender, and Kate and Kiah (sp?) give the warmest greeting. Don't miss out! read more

Selected The Thompson House Eatery while planning our North Conway vacation. Used Yelp to search fine restaurants in the area and decided to go here as Jackson was only a short drive from our Inn. The restaurant is as advertised farm to table and a cozy place. We went on a Tuesday evening during the weekly Farmers Market (which we only saw briefly- if we lived in the area we would definitely have bought items). We didn't have reservations but were seated immediately. Service was prompt, friendly and informative. First time diners are given a history of the restaurant and overview of menu. I started with a Perfect Gentleman cocktail and the husband had a Hipster Apocalypse beer. We both had the special garden salad as apps. Mains were the minute sirloin for him and the chicken ragout for me. Note that the menu changes but there are always great selections for everyone. Dessert was the beignets for the husband and the sea salt chocolate bar for me. The sauces for the beignets were delicious. My only issue with the chocolate bar was that is was presented cold, wrapped and accompanied by a knife for cutting. The server did say that the kitchen could cut it for me- which I had to eventually have done as my husband couldn't even cut it (I had a broken wrist!). It might be helpful for the server to mention that it is cold hard wrapped chocolate bar. I was expecting something else. The bar by the way was good but hard to eat. The location of the restaurant is great and very pleasing inside. The staff are warm and friendly. The bar selections were outstanding. We would have stayed for an after dinner drink but the bar was full with customers dining. We definitely recommend!! read more

Thompson House is a rare find. It has dethroned our old favorite farm to table and become our most anticipated yearly meal. We always come here during our visits up north and every time we find ourselves more and more impressed with the Fournier family. This is truly a special place to dine and enjoy a true farm to table excellence. If Michelin knew that the White Mountains existed, this place would have several stars. One of a kind. read more

The reviews raving about this restaurant and saying it deserves Michelin stars are off-base. Earlier tonight, I ordered a $42 steak medium rare, as the server said the chef was recommending. It came out somewhere between medium and medium well. When I complained towards the end of the meal, the owner never apologized. Instead, she chastised me for not saying something sooner and after a couple conversations said that she'd write a "guest note" to be able to serve us better if we were to come back again. I don't understand why a restaurant would need a guest-specific reminder to serve its most expensive entree as ordered. I found the owner's attitude quite condescending and unhelpful. Were it not for this mistake, which I consider pretty major given the price of the meal, and the way the owner spoke down to me, I would have given this restaurant 4 stars. My drink was great, and I liked the spice rub on my steak and bread/butter while we waited. But the potatoes, squash, and apple sides accompanying our dishes were pretty bland. read more

We had reservations for dinner on 7/14. Totally blown way by the food. Best Bolognese I had ever had. My wife had the mew to the menu vegetarian green curry. Plenty of spice, but not so much to overwhelm the flavors of the other ingredients. Appetizers were also excellent, as were the cocktails. Dinner was so good that on our way out we made a reservation for 7/15. 7/15 was not a let down. Appetizer of seared paneer and a order of pickled daikon radish was great. For entrees we had the cusk and tenderloin. Topped the meal off with the best vanilla ice cream. While the food was certainly the highlight both evenings, the warmth of the staff made both evenings thy much more enjoyable. Some of the coolest people you could meet. If the scenery of the White Mountains isn't enough to draw you to Jackson NH, then make the trip to eat at Thompson House. read more

Outstanding, the menu revolves constantly and there are three greenhouses producing awesome produce that grows through the heated environment. I had duck outstanding Carrot with cardamom, delicious, cocktails outstanding, Avery nice environment. read more

Such a cool place! Went here for my anniversary and fell in love! Everything is fresh and from their farm or one of the local farms they work with - such a cool thing to see and menu changes constantly . Great staff we had Stephanie and she was very sweet and rest of staff was amazing . We had the fried green tomatoes with the farm fresh pesto , the cornbread ! For dinner a fresh pasta dish everything was great ! read more

One of the best meals start to finish that we have had. They grow 95% of their own produce and source everything else from local farms. Great cocktail menu, small but focused food menu and some excellent specials. It's a new destination dining spot for us. Highly recommended read more

Thompson House Eatery - Patio area - New American Near Me - Jackson, New Hampshire

Delicious dinner...fresh ingredients. Menu changes often. Our party ordered the bolognese, risotto and the Ahi tuna. All were delicious! The salted caramel sauce with the vanilla bean ice cream for dessert was awesome! read more

Wife and I were in the area for a weekend getaway and Thompson House was recommended. Honestly, this was one of the best experiences we have EVER had! We have worked over 30 years in the restaurant industry and have eaten at restaurants all over the world, including thise by Gordon Ramsey and Joel Robuchon. Thompson House is farm to table. The owners live on the property and some of the food comes directly from their farm. The menu is fairly small, but everything is superbly done. We started with their "Chrf Snack" Crispy Chicken Wings. Spicy pickles, and winter citrus and mixed green salad. The wings were the best I have ever had. Both the pickles and Salad were fantastic. For entrees, we had the pan rendered Salmon and the fusilli bolognese. Again, both were outstanding. Nothing was left on any of these plates. We finished with the bench risen beignets. They were warm, fluffy, and crunchy. The perfect ending to our perfect meal. We sat at the bar, and both bartenders were phenomenal. They were informative about the menu, the history of the Thompson House, and very proud to be a part of what was going on here. The pink gimlet, made with blood oranges was one of the most delicious drinks we've tasted. We got some time to speak with Kate, one of the owners. She shared her story, and it was evident she loves what they are doing. We then had the opportunity to go into the kitchen to thank the staff and her husband Jeff, the head chef. Jeff just became a James Beard award semi-finalist. Thank you Kate, Jeff, and the entire staff at The Thompson House read more

Will begin by saying that the food is very good [though a very limited menu-one meat (chicken) option the night we were there, ran out of the special already by 7:30! so my husband wasnt thrilled]. But I do have a few comments. *They automatically add 20% gratuity to every bill regardless of the number of people in your party (we typically do this anyway, but don't enjoy being told we Have to) -they also made it clear that we could 'add more if we wanted to' *they also add 7% to your bill for 'property and infrastructure' (translation for us is that they don't pay their staff enough so they're looking to us to do that!) *then the NH 8.5% food tax - so be prepared to add a minimum of $50-$100+ to your bill for 2 people. They also ask if there's an occasion for your visit - we tell them it's our anniversary each year and all they do is say 'happy anniversary' and literally stick a small birthday candle to a plate. They should be embarrassed by this practice given the caliber restaurant they try to be. They can't even give you so much as a cookie or brownie, which are very cheap by the way. It's comical, which I doubt is the effect they're going for. As you arrive you think their prices are very reasonable in comparison to others, but then... read more

This was an alternate choice for dinner after a bad experience at a neighboring establishment. Boy, am I glad for that. EVERYTHING here was stellar! (Even the octopus! I will never NOT order octopus again!) Drinks were great. Service was absolutely excellent. Ordered multiple courses, each of which was a step up from the last, all of which were excellent. Then we got to dessert. Jesus! Just GO, already!!!! Best place in the area, hands down. read more

We make a special trip to Jackson multiple times a year to eat at THE--it is THAT good. The quality of the food and service is always impeccable, atmosphere is warm and welcoming, and value is well above anything I've experienced in the Boston area. Every meal at Thompson House is truly special and memorable. Cannot recommend this place enough! read more

While looking for food recommendations for the Thompson House Eatery I read some negative reviews the afternoon of our reservation and might have canceled except I knew there was a $50/person charge if you don't cancel at least 24 hours in advance....so we kept our reservations. This is a review of some of the practices of this place rather than the food....which was good, but small portions...and only four entrees offered was very limited for a night out...no specials on a weekend night. My comments are mostly about the owners superior condescending attitude and policies... 20% tip automatically added .....I have no problem with supporting servers and always leave a 20%+ tip but resented being dictated to...more outrageous was an 7% fee automatically added on for maintenance of their property and garden...what!? Never heard of such a thing! maybe they should use the added 7% to even out the multiple steps inside the dining rooms.... one of our party tripped and fell on in his way to the men's room! The cheese platter appetizer was $21...it came with 3 wedges of not extra-ordinary cheese, a TINY smear of jam and mustard and 6 thin (5"x1") skinny crackers...four of us were sharing the platter as well as another appetizer, so 1 1/2 skinny crackers a piece was hardly enough to eat the cheese and accoutrements, so we asked for some more crackers which our server brought ( no bread basket was served or offered...used to be a high light of THE).....the big surprise was that a $5 cracker charge was added to the bill....at least tell us that at the time we asked! Better yet give enough crackers in the first place! We were also celebrating a birthday which they inquired about in our RESTY reservation and acknowledge when we arrived....but, as opposed to other similar establishments we did not receive a complimentary dessert, candy, or tiny glass of Prosecco, instead an empty plate with a candle.... as others have noted in other reviews I found this to be very off putting.... Owner...just so you know kindness goes a long way towards good reviews, As a courtesy, because I believe in telling an establishment what we were unhappy with in person rather than blasting on a review site like this, I privately approached the greeter to tell her the above and was immediately intercepted by the owner....when I mentioned the $5 upcharge for a few more crackers she arrogantly said that the crackers were hand made and people spent time making them....huh? Nothing special about them and when you don't give enough in the first place to eat the cheese you serve then don't be telling me people worked hard to make them for us....I worked hard to pay $300+ for the meal....it really came down to an attitude thing....don't lecture me when I was very calmly and nicely trying to give you constructive feedback....you did acknowledge that informing us of the $5 charge ahead might have been a good idea...but didn't make up for the condescending attitude and bad taste in my mouth. I'm sure we will not be welcomed back...that's ok we won't be back. when I read the other reviews here on YELP of the owner's attitude chasing people down in the parking lot about their tips I guess I got away easy!..... There were a lot of empty table at prime time on a Friday evening...not surprised. BTW, the low rating for the atmosphere was not for the place...which was pleasant except for the numerous steps, but rather about how we felt there, Food: 3/5 | Service: 2/5 | Atmosphere: 2/5 read more