I hate posting negative reviews but here goes: The font desk was friendly though not overly clear about accommodations when we checked in. We went to the lobby bar and my hubby step outside to make a phone call. A bar waitress came by and I asked for a glass of Chardonnay. She told me to go to the bar to order. I said no thank you. A few minutes later the bartender saved the day by bringing me a glass of wine. We will not go back down to that bar again. We did check out the restaurant and the menu did not look good to us so we had snacks in the room. The breakfast menu is very basic. We had the Classic which wasn't that classic. It came with a salad instead of toast so we had to order toast separately. The sausage gravy was okay, the biscuit was flat and hard, and the over-medium eggs were cooked perfectly. Pancakes are always good. If your Globalist and have children, you are allowed breakfast for two. So be prepared to pay for your children's breakfast unless you talk to the manager, and she may waive the other meals in your party. Our hostess and server were extremely nice. There is no food service between breakfast and dinner to grab a sandwich, salad, or burger. (UPDATE: We asks the front desk if there was a place to get a burger midday and she said no. We later found that there was a pool bar that served food). There is also a little outdoor pizza place facing the river just outside the Thompson property. Additionally, if your family members are under 18, they will not be allowed to watch the sunset from the rooftop bar not to mention that the hostess at the rooftop bar needs customer training. Not that I wasn't irritated that we couldn't watch the sunset with our grandson, but she should have been professional instead of being snarky! Speaking of the room, being Globalist, we used one of our complimentary upgrades for a suite. The front desk gave us what I would call an efficiency suite that was very small and faced another building. Hubby went down and we were moved to a nice size suite facing the river...for more money. We have never had to pay for an upgrade when the room was clearly empty. In fact the Hyatt property we stayed at before coming to The Thompson upgraded us to the Presidential Suite for no extra charge! The hotel is upscale, but the decor throughout the hotel is dark gray...I'll leave it at that! There is not an ice machine on every floor. We called housekeeping twice and then the front desk because there were no extra sheets, pillows, and a blanket for the sleeper sofa. At midnight and hour and 15 minutes later we received the items that should have been in the room to begin with. On another note Chromecast is operated by Google so if you have an iPhone and want to watch Netflix, etc. you need to call the front desk for help.We called the front desk an hour and 45 minutes later no one had showed up--again. Called the front desk and they apologized and said a supervisor would call in the morning. They called this morning and said they couldn't fix it now and gave us 5,000 Hyatt points. We have tons of points and no Netflix!!!! And, they only have 40 television stations that most are news and sports. I have also had to sign back into Thompson WiFi constantly while still on the Thompson property!! We have four more days here! What is next? We are are down to three days and it keeps on coming. Finally went to the front desk and the attendant gave us the password to a different WiFi service that is working great. The hotel is a little isolated but Charlie is an excellent drivers for the hotel complimentary Tesla which was our best experience. He also gives great recommendations for restaurants and sightseeing. For the reasons above, and the fact we were here for 5 nights (2 or 3 nights would not have been as bad) I am giving The Thompson 2 Stars, and Charlie 5+ stars! NOTE: Charlie should be the Employ of the Year. We probably will not stay here again. We will continue to stay at Hyatt Regencys, Grand Hyatts, and Hyatt Resorts. If we come to Savanna again we will stay at the Hyatt Regency even though it gets a lower rate on Yelp than The Thompson. One more thing! We just checked out of Thompson Savanna. On the way to the airport hubby looked over our bill and they had charged us a destination fee which is waived for Globalists. The Thompson rep argued with my hubby at which point hubby asked to speak with the manager on duty. The manager called and waived the destination fee, apologized for the front desk,and resolve of our issue. read more

We loved our visit to Savannah. We were treated like VIPs at the @thompsonsavannahga In our 24 hours we did two bike rides on the hotel bikes, enjoyed breakfast at the rooftop Julian Bar with Turkish-inspired dishes (try the Pide!), and explored the river front and gorgeous historic squares. Savannah is all dressed up for Christmas! We highly recommend a holiday visit here and a stay at this incredible hotel. read more

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Yes, yes and yes!!!! I have been to Savannah many times and have stayed in many places including the new JW, De Soto, and a few others. Although, all of the ones mentioned above are great, The Thompson is by far my favorite! It is an absolute gorgeous hotel! Extremely clean and new! The staff is amazing! The food and drinks are fantastic!!! The roof top bar is gorgeous!!!! The rooms are spacious, clean and beautiful! The hotel is not on the main strip (in such a peaceful area) but a short walk along the riverside to all the action. I would say no longe than 10 minutes. But it's a very peaceful enjoyable walk. If you must take an Uber, the regular uber/Lyft was about 4-5$ to the center and the XL was about 9-10$. Amazing stay in Savannah, honestly will probably be my go to here on out! read more

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A little off the beaten path, (which I like), it's a lovely place to stay. Quiet and elegant. Inside, it appears like something you'd see in downtown Chicago or Las Vegas. Marble everywhere, beautiful surfaces and fixtures. Rooms are just as elegant, and cozy. All the people we encountered were friendly. Staff was gracious and had smiles. Other guests seemed to be pleased with everything here. All in all, I'd definitely stay here again. read more

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Highly recommend. 1. Hotel is gorgeous and modern 2. Staff was so warm and welcoming 3. Rooms were spacious, beds were comfortable, and everything was well thought out 4. Food at the restaurant and room service was amazing! I don't think I've ever experienced delicious hotel food in my entire life! 5. Roof bar had a great view and drinks are yummy 6. Dog friendly. Didn't have a dog myself but saw many cute pups roaming about. Definitely consider staying here if you're visiting Savannah. Just to note, it's not right where the shops and restaurants were but was a very short easy walk along the water. read more

Don't leave things in your room. The cleaning staff will take it. If you ask to see their lost and found, they won't let you look and tell you that they don't have anything that "matches" your item's description. The front desk is also unhelpful, the bar/restaurants close to early and there's nothing within walking distance. With so many options in this area, look elsewhere. read more

BUYER BEWARE!! if I could leave no stars for this hotel I would this!!! Thompson Savannah hotel in Savannah Ga is the WORST!!! So expensive for what you actually get in the rooms they have a price for everything that you can use, which is like walking into a retail store‍ I called for cups an extra blanket, and I told me that they couldn't bring it up to my room. There was only one person working. How can I spend $300 for one night when my needs were not me. i will never stay at a Hyatt again!! read more

It is a very modern hotel definitely designed for adults in mind. It felt like a very mature atmosphere and the design all throughout the aesthetic of the rooms, lobby, even the soaps in the shower were very masculine and modern. Staff was very kind from check in and check out. The in hotel restaurant was amazing and easily one of the best meals I had during my stay in Savannah. The only draw back to this hotel is it's location, there's not much else in a reasonable walking distance so if you're interested in hitting the downtown or historic parts of the city you'll have to drive/Uber. Otherwise it was a beautiful hotel and a great experience. read more

Thompson Savannah - Shower - Hotels Near Me - Savannah, Georgia

Overall a very satisfying experience. The highs: great staff and service across the board. the house car is a huge perk that we loved using to get too and from the main spots in the city. special shout out to our awesome drivers: Peter and his mom, Charlie and Alan. Expecting an FHR experience the pool was a little more family heavy then we hoped but that could have happened anywhere. read more

Stayed here last night. Incredibly slow to no service when requested. Ordered room service and it took almost two hours. Food was good but cold. Room was new and nicely appointed - faucets didn't work and they didn't know why. Asked to have our bags brought down no own ever arrived. We brought our own bags down only to find five staff members handing around in the lobby. Ordered our car via valet through the app - never arrived. Had to come down and wait for our car to come around. A redeeming quality is AMEX offers privileges that provide $160 off when you stay. I would not anticipate this hotel surviving given the level of service. read more

Stayed at the Thompson Savannah on 12/26-12/27/22 with my family because we are Hyatt Globalist members so we stayed using our points. We were immediately offered an upgrade to a 12th floor, 1 bedroom suite. The hotel is absolutely amazing. Perfectly situated walking distance to the historic district, next to the river. The hotel itself is very beautifully decorated, the suite's views were breath taking and the bathroom was amazing. It has a variety of restaurants. Fleeting was by far my favorite for both dinner and breakfast (but reservations are a must) I would definitely stay here again with my family. read more

Thompson Savannah - view from our suite - Hotels Near Me - Savannah, Georgia

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Perfect! I was at Thompson Savannah for a quick 1-night visit and what a treat it was. Valet quickly greeted me and upon informing them I would be leaving early in the morning they assured me my vehicle would be left in the front with the keys at the front desk in anticipation of my early departure. Tristian and Martrell at the front desk are both gems - true hospitality professionals greeting me with a genuine smile and happy to answer my questions. Bar Julian on the roof top is a must try for GREAT food, drinks, friendly service and great views of Savannha. Dinner in Fleeting was top notch. A+ service and the rib eye was the best I have had in quite some time! Thank you team Thompson Savannah for a great stay at your beautiful property! read more

This is the best dog-friendly hotel I've stayed in hands down. I super duper appreciate that there is no pet fee, which is the way it should be. The hotel is new, clean, modern, and aesthetic. There's free parking all around the hotel because the meters have not been installed yet. It is far enough from the hoopla of the river walk, and it makes this location feel exclusive and safe. But it is close enough to the river walk that it only takes a leisurely stroll to get there. I like the policy that dogs are allowed to stay in the room by themselves, especially since they can't be at the pool or gym. Sadly, pets cannot be at any of the restaurants either. It would be great to incorporate patio seating at your downstairs restaurant to make it dog-friendly! I didn't get to use the complimentary bicycles, but I definitely will next time! Thank you for a wonderful stay! read more

Thompson Savannah - Doggies love to take vacations, too! Thank you for making your hotel pet-friendly! Yay! - Hotels Near Me - Savannah, Georgia

If you are looking for an immaculate hotel with a unique and cool vibe in a fun and laidback city, The Thompson is your spot. While planning an impromptu weekend getaway to Savannah, I stumbled upon this hotel when looking for pet-friendly options. As a dog mom, the fact that there was no pet fee certainly piqued my interest, and the plethora of photos of mid-century modern decor sealed the deal. From the moment we checked in, we all felt right at home, as the staff members were so welcoming to us and our pooch (the complimentary dog treats from a local pet boutique were a nice touch). From the lobby to the room, the furniture and decor were stunning with a vintage-meets-modern vibe, and though the hotel is a bit separated from the main historic district, it won't be long until this part of the city is the new hot spot. Don't visit The Thompson without grabbing drinks at the rooftop bar, Bar Julian, which has a beautiful view of the city. As someone who usually gravitates toward wine and beer, I highly recommend the cocktails. Overall, we enjoyed our experience at this hotel and in Savannah so much we booked an extra night the morning we were set to check out! read more

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So glad we stayed here!! This hotel has got it all. Beautifully well designed from the lobby to the rooms to the two bars(one rooftop) , fantastic bakery and fine restaurant. Wow. Located just far enough from the historic downtown to be a nice little walk along the river. Quiet. There is a small park in front of the hotel for pets to romp around. Service in the hotel is lovely. Don't hesitate to book here. You will love it. read more

Amazing experience from the moment we pulled up and met the bell hop to the moment we departed. First class service the entire stay from every staff member we encountered. The luxury room furnishings and toiletries from Bowmaker smell amazing haha. The food and craft cocktails at the tallest rooftop bar in Savannah did not disappoint! We definitely felt special during our stay and plan to come back soon. read more

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Thompson Savannah has a great tucked away location on the east river. Hotel staff were attentive and knowledgeable. Room was clean and we were upgraded to a partial river view. Water was provided at front door. I hope this secret gem does not get out. read more

This was our first trip taking our dog with us. The Thompson Savannah staff were very friendly and even gave our dog treats upon check-in. The room was clean, nicely decorated, and the bed was very comfortable. Also, our bellhop (Bruce) was super nice and helpful. The only aspect I would have them improve on is room service. I tried calling and could not get through. I called the front desk and they asked room service to contact us but they did so 30min later. Other than that, our stay was awesome! read more

Thompson Savannah - Pet friendly hotel - Hotels Near Me - Savannah, Georgia

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The Hotel was immaculate. The staff went above and beyond to make sure we where comfortable. Bernard in particular made sure we never had to open the front door And made sure our vehicle was sitting out front. He truly enjoys his job and it shows. Fantastic place to stay. read more

I love Thompson's and this one did not disappoint! All the little details are well thought out and as always restaurant and bars are on point. read more

Very poor representation of a Hyatt Hotel It's an okay representation of any normal hotel. When you are expecting a Hyatt you are expecting the following: Not Snooty people on staff. Coffee in rooms. - Answer was: why have coffee in rooms we have Coffee available in lobby at 7. Problem is. What if I want coffee at 5. I now need to be dressed to get coffee. And all this in a Snooty Snouty way. Very Very disappointed. I accidentally booked this hotel instead of the Hyatt Regency in town. read more

Great service and people. Hotel is clean and within walking distance to everything and they also have car service if needed.

Place was amazing! Right on the river. Easy walk to downtown but have options around you as well. Gave us some welcome beers when we arrived. The rooms were super nice and so were the staff. Will most definitely stay again. read more

The Hotel is pretty new, clean and located at the river front. The mattress is very comfortable. Facilities is very good and well maintained. read more

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What a lovely place! Booked using the Amex portal, and luckily, it falls under the fine hotels + resorts, so I got my $100 credit for room service and etc. While checking in, this was explained to me in great detail which I appreciated! Newer building, everything is clean and well put together. Food is wonderful, and staff is also very helpful and informative. Modern and clean room, with fridge, minibar, and snacks (for purchase, of course). Bathroom was very large, and oh so clean!! read more

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Fantastic service, gorgeous interior design and jaw dropping food. Great mocktail selection!

We were incredibly underwhelmed by The Thompson. I was expecting it to be a nice hotel but they weren't even able to deliver on basic amenities like housekeeping or working ice machines on any floor. It's hard to get ahold of anyone on the phone because it's an automated system. If you do get through to anyone they do not care about resolving the issue and will just say they'll note the request and hangup immediately. The location of the hotel sounds nice- it's about a 20min walk on the river to get into Savannah but in reality it's not a nice area to walk through. We would book The JW Marriott and The Alida next time. The rooftop bar has a nice view. read more

Pricey, but lovely, relaxing, and well-located near River St. I didn't sample the food or fitness center, but my room was wonderful.

this review is specifically for the pool area and service; the view is nice and so are the complimentary towels. There are a few things however that were noticeably missing: menus and service personnel. With a space like that guests should not have to get up and wonder how to order and to whom. Also the design of the pool, with the sunken in chairs, is a cool idea but not when it compromises the size of the pool to such a degree. read more

You know you have found a wonderful hotel when you wish you could move in! The hotel is beautifully designed. The front desk and valet were very friendly at check in, as well as each time we left. Although the hotel is part of the Hyatt brand, it felt more like a boutique hotel. We loved being able to bring our dog without paying an outrageous pet fee (no fee!). The location is more on the outskirts of the riverfront area, but we found it to be an easy walk on a nice day. We really enjoyed Bar Julian, the rooftop bar. Will definitely stay here again when visiting the area! read more

Here for Christmas and wanted to check out the Christmas bar. Bar was beautifully decorated but the bartender had a sour face and attitude, rude and complaining to coworker in front of guests. Wanted food, drinks and atmosphere. One drink each, 100 $ and left, all because of bartender. Went up to Rooftop bar, food was delicious, atmosphere was gorgeous and our waitress was delightful. Recommendation, visit the Christmas bar for pictures, go rooftop for finger foods, drinks, atmosphere and great service. Highly recommend, just skip 2nd floor read more

It took 25 minutes and 5 transfers over the phone to be refunded for a stay I canceled 24 hours in advance of travel (that was unfortunately canceled by a snow storm). Samantha was able to issue a refund quickly, once I spoke to her, but everyone else there beforehand seemed to be confused and unhelpful. I don't know that I would make a reservation here again. read more

The hotel is gorgeous and I had a great time but there is definitely room for improvement. First and foremost, the common areas of the hotel and the guest rooms are beautifully done. Really looks like something you'd see in a design catalog. Unfortunately, the drinks at Bar Julien (rooftop bar) were weak and just didn't taste good. The highly recommended pizza was tasteless and lacking any spice including salt and pepper. When we expressed our displeasure, the waitress had the manager come over who bought us some of our drinks. This was the right thing to do, however when we indicated we were going to move inside, she said "I'll find you a spot and make sure you're taken care of." That was the last time we saw her or anyone else. In essence, my only complaints with The Thompson are related to food and beverage. Most importantly, how can a big, beautiful upscale hotel not have coffee set up in the morning? Its not like there isn't a functioning restaurant and plenty of room. Complimentary coffee in the lobby for guests is something most high end hotels offer. I wouldn't even mind the ability to purchase a cup to go from the restaurant. Instead, they make you walk outside of the property to an attached coffee bar/bakery and spend $4 on a cup of coffee. By the way, to the management of this bakery, it might be a good idea to have a menu so customers actually know what you serve. Finally, the room service menu is extremely limited and unappealing. Not that there was a menu in the room. Had to go online and look it up. Fix these easy to correct problems and you'll have a perfectly fabulous hotel. read more

The hotel itself was fantastic. The hotel staff were wonderful. The bartender Chris was amazing. He gave us fantastic recommendations of things to do in the area. i hate to give the hotel 2 stars but the hostess on the rooftop was terrible, rude and very unfriendly. I understand that everyone wants to sit outside and see the view. We tried 2 nights in a row. The second night we were put on the wait list. She seats us inside for 45 minutes. We get our desert before our wine. Then they say they are out of port wine. They finally bring our wine. The waitress was sweet but just delayed. We finally sit outside and we are so low chairs and the railing blocks our view. While we wait, I counted 8 open seats but the hostess refused to let us sit there. When we do sit, we ended up leaving immediately. Just not a good experience. The hotel was fantastic. My two stars are based only on the hostess upfront. The hotel deserves five stars. Highly recommend the hotel. read more

This hotel is simply beautiful with a lovely rooftop restaurant. Great location & friendly staff. It is a fresh aesthetics in Savannah

This hotel is absolutely amazing! The service is top notch! Their restaurants are delicious and their 4th of July fireworks were stunning. I can't wait to go back! read more

located near all the best stores, restaurants and boats. looking out floor length windows is a view of the Savannah river; across the street is a river trail for easy access to stores/restaurants and they provide free bikes! The staff is friendly, you are not required to valet park, draft beer provided for free as a welcome drink, rooftop bar serves great food and drinks, comfortable, clean rooms, breakfast restaurant provides delicious options, pool is small but big enough. the rooms have hardwood floors, they treat dogs like royalty (free too) and you would never know any other dog ever stayed in the room before your stay. can you tell we liked staying here?? read more

We just checked out after touring around Savannah and enjoyed our stay. The hotel was new and the rooms were beautiful. We enjoyed a drink at the rooftop bar. Our bartenders were so helpful. They gave us great suggestions of places to go in the city. The girl at the front desk made a dinner suggestion which we followed and our dinner was delicious. Bernard took care of our bags and we couldn't ask for a better person. He was kind and helpful plus funny. We will definitely be back. read more

Convenient location nice clean beautiful rooms with plentiful shower gel, shampoo and conditioners. Friendly helpful staff make this one of the best in town. read more

Rooms are great , Charlie the house driver great , Rooftop management bar Julian needs some serious customer service experience. Two night stay , first night 100 percent customer experience , roof top bar great food , great service, Second night roof top bar Julian stopped in for quick carry out pizza after visiting Johnny ganem s liquor store also for carry out Best wine selection ever , Bar Julian was quite Franco new bartender amazing customer service , I suggest he becomes the manager The other bartender and current manager, need to go back to school for customer service... Especially after I'm told there's no manager on duty of the hotel for mr to talk to , wow I tried to handle it inside house , However after that experience, I cannot recommend this kind of customer experience to my clients, my name is on that referral Good news I only visit Savanah 15 times a year on business, plenty of hotels I guess there's other hotels but I really enjoyed the rest of the trip .... Disappointed... Would it really been that hard to try and make me happy or least pretend like you cared read more