Excellent experience! Michelle explained the process to me immediately. My car, a 2020 Mercedes Benz E350, needed a paint repair. I was promised it would be ready the next day and it was. Teresa kept me informed. Perfect paint match. Before getting the car, they detailed it. My wife and I thought it was the cleanest it had been since it was new. Additionally they inflated my tires to the proper pressure and I am no longer getting the low pressure warning. What a bonus! I highly recommend Thorsson's. Professional, courteous, and caring. Mike Morris read more

Recommended by H& J across the street (I'm a long time customer) so I reckoned they must also be honest and trustworthy. They did a great job replacing a bumper and back light. Very professional and friendly place. Work done promptly and car ready when estimated. Five star experience! read more

I brought my new Honda Accord in with front end damage from someone backing in to me. I have to say, Thorsson's was very professional and kept in touch with all notices My car came back fixed in all areas & detailed. I highly suggest this place as they will take care of you & your vehicle. read more

Shout out to Thorsson's Auto Center. I was getting my oil changed and tires rotated at H& J's and saw their business while I was waiting. I'd been stupid a couple months back, running into a trailer hitch, and the front of my car was messed up. As many do, I stuck my head in the sand and didn't want to deal with it. I tend to get skeptical when i get quotes for things - that I'm going to have to pay a lot. But, I really didn't want to go through my insurance - despite how fabulous my agent is. So since my car was still on the lift and it was hot out, I decided to find out how much it would be to make it so that I didn't wince every time I went out to my beautiful car - a reminder of how stupid I was. The women there were so nice, I didn't need an appt and I got my quote. I took it in Wednesday, picked it up Friday, and I'm thrilled. It looks amazing and I feel so much better - my car looks so clean too! My license plate is still a bit of a mess but I figure it's like a scar and a good reminder to be more careful. Thanks to Michelle and the crew at Thorssons. read more

First I took my car to D&G auto body. They had my car over 4 1/2 weeks, and finally returned it to me saying they couldn't find any of the parts. I then took it to Thorssons.... Less than two weeks later my car is all fixed! Better than brand new, actually, washed, waxed, vacuumed, and all below the estimate that the other place gave me. In addition, I got to work with Phil which just made my week! Could not recommend this place more! read more

Absolutely the worst. I left my car with Thorsson's and, after a month and a half, asked for an estimate of when it would be finished. They said two weeks. Two weeks later, they said it would be another two weeks. I went into the shop after the second two week estimate and they told me that they had just gotten the parts in to finish the job. If they didn't have the parts, why did they give me two dates when it should have been completed? They knowingly lied about it. They have since pushed completion back twice again (by two weeks each time). I have no confidence that those delivery estimates are any more accurate than the previous ones. I have contacted my insurance, but I can't get my car moved to a more competent repair shop at this point. If I ever get my car back, I will definitely take it somewhere to verify that the work was properly done. I would never recommend this business to anyone and would give them 0 stars if that were an option. read more

Thorsson's is a family friendly place and part of Novato history. They have always treated me fairly and done the work promptly. On my last visit for a repair to the front underguard on my Prius I was concerned about the attachment. It seemed to not fit properly. I took it back in and they redid the project with a brand new underguard and for no charge. That's a classy act. read more

I have been around cars and the associated required repairs, since I was 16. I'm greatly impressed with the service, and the high-quality of professionalism on repairs, and service, that Thorsson's continues to provide. We have lived in Novato for over 60 years, during this time frame we have used Thorsons for auto repairs numerous times. They have never failed to provide great service and professionalism personified. read more

Thorsson's replaced and painted a part of my car last week. Their work was prompt, excellent and reasonably priced. You can't tell it's not original. The service, politeness and helpful attitude from all staff there was terrific. They even noticed that a light was out and changed it. To top it off, they cleaned the car inside and out before returning it to me. Thank you, Thorsson's! read more

My front bumper was detached on one side and the front under guards needed to be replaced. Another body shop wanted to replace the bumper for $2,000. Thorsson's reattached the bumper and replaced the guards for $500...all in one day. read more

Thorsson's did a beautiful job repainting the top of my camper van. Manager Phil kept me up to date on the work progress and was great to work with. When I picked up the van it was cleaner than when I dropped it off at the shop. Great auto paint shop to work with. Mike read more

Thorsson's did a massive repair job inside and out on my BMW M5. Exterior, interior, mechanical, airbags... and it's like new again. Absolutely fantastic work and service each step of the way for each component. Rare to find a great shop that will do everything like this. Impressive outfit. As long as they're open and within driving distance, wouldn't think of going anywhere else. read more

I took my car to Thorsson's to have a window replaced. The service is top-notch. Theresa Thorsson is wonderful. Excellent workmanship! The car was delivered when promised, and was washed. I will recommend everyone I know to Thorsson's. read more

I had an excellent experience with Thorsson's. Customer service was great. The quote process was simple and friendly. They did excellent work on the car and I got it back really nicely detailed. I would highly recommend them. read more

My car had some sun damaged paint on a couple small spots on the vehicle, that of course was outside of the warranty. We had gone over to Blake's for an estimate and waited 20 minutes past our appointment to be seen, given a quote for about $800 to repair it and they said they would call us when the paint came in and a month later we weren't even able to even get a call back. So super frustrated I walked into Thorsson's on Tuesday (3/29/22) got a quote for $200 cheaper than Blake's, scheduled to bring my car in on Thursday (3/31/22) and got my car back, detailed and sparkling like new on Friday morning (4/1/22). You guys, the service was great, it was quick, they're professional, Phil is personable, professional and reliable! I'm so happy with how this turned out. Don't waste time going else where for autobody help, just go to Thorsson's. read more

They are very friendly honest people. Did a nice job fixing my water leak on my Honda Accord 2011. I had to go there twice til they found and fixed the problem. They are prompt and always get me in. I had to go there again for a different problem that they fixed right away. Their prices are fair. read more

I took my 24 year old F250 farm truck to have the tailgate replaced. They were able to get the parts very fast and I had my truck back in 2 days. I was shocked at how clean the whole truck was when I picked it up. In addition to the outside sparkling like new, they cleaned years of dust & grit from the inside also. I have never seen my truck so clean. They will now have all of my future body shop business! read more

Great shop , professional work , fair prices , honest , my SUV looks like new again & U can't tell it was ever damaged . Support family run businesses like this one . 5 Star !!! read more

Run with your hair on fire from these guys. Really terrible job helping to restore a 65 Mustang. I had to take him to small claims court (my only time in my life I was forced to take legal action) and won over $5,000 and that was not nearly enough. Still finding the massive failures they left me with. Painted dash wrong color, installed door panels incorrectly causing failure, neglected to fit and reinstall doors and many other parts correctly. Just awful. The list is far long and this was painful. Run now, plenty of good companies that are trustworthy and this guy isn't. read more

Dependable. Honest. Hard working. Helpful. All words I would use to describe the staff at Thorsson's. And don't even get me started on their talent and abilities when it comes to the cars. Highly recommend coming here if you need anything! read more

Thorsson's Auto Center - Body Shops Near Me - Novato, California

I can't say enough good things about my experience with Thorssons. I was so glad I went to them. My insurance company insisted i go to another body shop to get an estimate, so I did. I was there for around 3 minutes while they took some photos of the damage to my truck (the weather had been really bad and they didn't even wash the dirt off to see what was underneath) they gave me what I thought was a ridiculously low quote and I thought I was about to get ripped off. I wasn't about to accept this quote and knew I needed a second one. I went to Thorssons and was welcomed by Theresa. She asked me why I was there and I shared my experience. She told me not to worry and that they world be happy to take care of my truck. I explained my concerns and she said not to worry about it but to bring my truck in on the next Monday which I did. From that point on my truck and I received the best customer service and treatment Theresa offered to help me with my rental car situation and offered me help with a ride if I needed one. The communication throughout the process was excellent. Keeping me in the loop with progress and also dealing with my adjuster on my behalf. I really feel she had my best interest at heart. When I got my truck back I was mine than happy with the great work they had done. My truck looked like new. Should I ever need bodywork done on a vehicle again, there is only one place I would go! Thank you so much to all at Thorssons! read more

I can only give Thorsson's the highest ratings. They deserve it. Both Phil and Theresa are extremely service minded and their pricing is very competitive. I had a bumper repair. The car looks brand new. They followed up a few times with their time schedule to let me know a progress report. I have used them twice in the past and will not go anywhere else. When they delivered the car it was completely detailed. A very nice bonus. Thank you Thorsson's for always being the best! read more

I've been going to Thorssons for years! Unfortunately I've had quite a few accidents. I think I've actually used thorssons probably around 5 times. I'm a big fan. Phil and Theresa are always on top of it. The quality of work is first class. They gave me a free tow from Hayward to Novato when my car was not able to drive. I highly suggest coming year because they treat you right. Not many shops like this around anymore. Thanks Thorssons! read more

After my drivers side door was trashed, Phil and the team at Thorsson's did an amazing job of finding a replacement door, and making it the car look as good as new on the outside. Much to my surprise, when I picked up the car and got inside, it was ALSO like brand new. The detailed cleaning they do was worth at least $150 of the $500 deductible I had to lay down after insurance. Should I ever need autobody work done again, I'll be going back to Phil at Thorsson's. Thanks for the great work all! read more

I had a fender bender over the Christmas holidays and it was close for the insurance company to total my Van. I didn't think it was really that bad but it becomes a cost benefit decision for the insurance company. Its my Van that I need to hall my kids all over town. They worked with my insurance company and told them I need my van and they could make it work. Thank goodness, I am not ready for a new car payment. They did a fantastic job on my van. You can not even tell it was ever in an accident, paint matched perfectly and everything is straight. On top of fixing the van they detailed it inside and out and then delivered it to me at work because I didn't have a ride to pick it up. Glenn your team does great work. read more

Thorsson's Auto Center - Before - Body Shops Near Me - Novato, California

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Thorsson's did a wonderful job replacing a side mirror. They found a used mirror at a greatly reduced price, repainted it, and on the same day That I took my vehicle in, away I went. And, the manager Theresa is a dream to deal with. Mike read more

Highly recommend these guys! Very professional and quick. The shop recommended by Lexus said it would take a month to fix my car! They are also able to deal with unusual problems....aside from the bodywork, my daughter had allowed her hamster to escape in the car. They found and repaired the hamster damage for a reasonable price. I will definitely go back if I need any bodywork done. read more

I've been bringing all my cars here for body work, too bad this time I wasn't able to use them because I signed something to go to the body shop they recommend. read more

I am so happy. They fixed all my dents, smooshes and even my exhaust. Service was 11 out of 10. Recommend them and Theresa was top notch.

I have known the Thorssons personally for almost my whole life, they tackle small to big scaled jobs and they know what they are doing, don't go cheap and have your paint looking funky. Go to thorssons they will have you looking good. read more

My husband took his truck here to have the door hinge replaced on his Chevy S10. They were very helpful, nice, professional, and the best price in town. They not only did a good job on the hinge, they also detailed inside and outside of the truck. Wow! Thank you Glenn and Theresa. read more

I brought my customized 2 door Tahoe here for a full paint job -- costed $4,500. A bit of a splurge but I wanted it done right. The paint itself looks great, black, nice glossy wet finish...but I couldn't be more disappointed with the workmanship. Completely unprofessional handling of the hardware and reassembly. Here is a lengthy list of issues that are still revealing themselves to me... -paint drips in wheel wells -paint flaws in hood (lines) -paints chip in the grill -they left my blinkers disconnected (luckily I know how to reconnect them...) -destroyed passenger door panel, they overtightened the screw to the point that the plastic actually ripped. I can't even unlock the passenger door with a key anymore, the lock will not turn -ruined finish on headlight lenses (no idea how they managed this, it's some kind of varnish) - at least 8 screws missing from the front grill - broken clips on the front grill - they filled the drain holes in the hood so everytime I get my car washed my engine gets soaked when I lift the hood. I had to re-drill holes in the hood so it would drain properly - they said they would align my custom hood for $100 -- they charged me, but they never actually aligned the hood - never painted the door handles, they are full of scratches - the fenders are starting to actually fall off the truck because they used double-sided tape instead of screwing them back in properly. There is an ever-widening gap... I have no idea why/how... - when they removed the rubber around the rear window to paint, they must have ripped it out and now the corners no longer sit in correctly. - There is probably more I can't even think of now... I would have brought it back to them but to be honest, I didn't even trust them to fix the issues they caused. This was a huge disappointment. The only reason I can even think to explain all of these issues, is that they called me and said the truck was ready. When I arrived to pick it up THE FOLLOWING MORNING, they said it wasn't actually ready and I waited four hours for it to be done. Maybe there was some miscommunication and they rushed on the reassembly? But there were more issues than just assembly anyway... I definitely would not recommend Thorsson's for a full paint job to anyone. read more

Helpful staff who were quick and efficent. All of the work I had done was perfect after bringing it to Thorssons. I would recommend them to any one. My experience here was nothing short of a 5 star rating! read more

I am so very pleased with the reults of my recent repair at Thorsson's that I decided to post a review. I am typically tough to please, and fairly critical of the level of service that I receive from any business, and I can tell you that many companies leave me feeling like I don't matter. Thorsson's was different. From my initial phone call with Theresa, their manager, through the estimate process, helping me arrange for a rental car (at incredible "shop" rates), to accomodating the timing of my drop off and pick up needs, they are first class all the way. The estimate was thorough, fair and very competitive; and they kept in good communication with me regarding progress and time-lines, thanks to Phil. They were also very realistic about the possibility of hidden damage and potential costs, so I would not be surprised (and disappointed) later on. In my particular case, there was something unforseen that was discovered during the disassembly process. When they called me to explain what they found, I immediatley got a lump in my throat thinking "OK, here's where the cost is going to go through the roof"; but much to my surpise, instead of increasing the cost by hundreds or thousands of dollars, it was meager $30 for a small part that was need to do the repair right even though they could have gotten by without it by reusing the old part, That is when I knew I had gone to the right place. My car was ready when they promised, the repair was FLAWLESS, they communicated with me throughout, and kept their word on everything. Why wouldn't I be thrilled with the level of service and quality of the repair. To sum it up I would say that Thorsson's is honest, fair, reliable, professional and provides the highest caliber of worksmanship. Great job ! ! ! read more

Spoke with Theresa. Give honest estimates. Reasonable and informative and good advise. A great local business. Check them out.

I took my car to Thorsson's because of the reviews I had read and because it is a family owned business. What a amazing group of people who are honest, efficient, hard working, professional, and customer oriented. I needed some minor paint repair done on my MBZ and they were not only affordable, but fast, and did an amazing job. Theresa even had me bring my car back to have it detailed as it was raining when I picked it up. They are the best and I would not hesitate to recommend them to anyone! read more

Impressed ! Job well done. No hassles. The work was perfect. The service was excellent and the car looks better then new, which it is. My wife and I are very happy with Thorsson's. Thank you very much. read more

These guys are great. Got me new tires, cleaned out my old horrible car, and sent me texts to keep me updated on the progress on my car. Totally cool. read more

Can not say enough about this company and the people that work there. They are like one big family. I went there yesterday with a broken window. I've done plenty of business with them, but ended up actually going to someone else for the window replacement due to insurance reasons. They still took my car in the back, busted the glass out and vacuumed out my car so I wasn't driving around with a broken window. Free if charge. A couple days prior, I had my car inspected for Uber with them. Afterwards they surprised me with a full blown car cleaning, interior vacuum and wipe down. Free of charge. I couldn't believe it. I can not guarantee they will do this when you come, but this is the kind of people you are dealing with. Just all around NICE people. Which is hard to come by in the auto industry. read more

I've brought my Honda here twice in the past year (for a wrenched-off side mirror and scraped door, and a cracked front bumper) based on a recommendation from Steve's Auto Care, my superlative mechanic. Thorsson's did an excellent job both times. Insurance covered one incident; for the other, Thorsson's helped me spend as little money as possible for work that's still beautifully done. As promised, they really do stand behind their work. Such a relief to find an auto body shop that I can trust to take good care of me and my car. read more