My fiance and I were in town for the first time visiting friends in the area and they got us a room…read moreat the Harbor Hotel. The location was very convenient to the town, walkable to all the restaurants and shops. Our room was very comfortable and spacious, and the bed and pillows were SO comfy. We also had a nice view of the water and boats from the room, which was a bonus. However, the balcony hadn't been cleaned off in a while as there were lots of bugs and cobwebs. The hotel also offers Starbucks coffee on each floor every morning! The breakfast on the patio was good, but the service was a little slow. We also enjoyed happy hour on the patio one night though --the crab dip was delicious, and the espresso martini was excellent. A couple of things to know before your stay: there aren't complimentary bottled waters in the room, but the front desk is happy to provide them if you ask. The hotel also doesn't have a late-night market or convenience area for drinks and snacks, which would have been nice. Overall, we really enjoyed our stay and would definitely recommend The Harbour Hotel for anyone visiting Clayton.

This hotel is really nice…read more Been here a few times and returned under their special winter pkg. Occupancy was low. Room was clean. Restaurant was excellent. Breakfast food and service excellent. Large portions. Starbucks coffee free, front desk in morning fantastic. Makes no sense, you can bring free coffee into Restaurant but if you order it with breakfast, $5.00. Front desk, Jacob evening fantastic. Some daytime staff at desk unfriendly and so, so. Shower, no cold water in couple rooms, some only hot water. Still overall recommended. Nice pool and hottub. Large event space and easy parking. Ps Robes are very nice and worth $75. If you need one.

This review is for the restaurant. A superb dining experience was had by our group! You can't beat…read moredining on their front porch with park and water views in the distance. We were seated quickly, and every employee we encountered was very kind. We shared their Clams, and I could have had these for my meal! So good! My entree choice of Roast Chicken with Herb Gremolata and maple roasted carrots was a mix of flavors that played well together and danced in my mouth. My friend raved about the Pork Shank, and it looked absolutely DELISH! I hope to return sooner than later!

Excellent food and atmosphere Servers were friendly and professional. The dinner choices are…read morewonderful and not like all the other restaurants. Highly recommended

We had such a good time in this area. Partly due to this motel. We only stayed 3 nights, but it…read morewas great! Quiet at night. Lovely breeze from the Seaway which allowed us to leave windows open entire time we were here. Very clean! Room cleaned everyday, including bed made, fresh towels, trash taken out. Always ready when we returned from day's adventure. Picnic table on grounds. Chairs right outside door! Pretty pool, but we didn't use. Looked well maintained. Pretty cottages at riverside. Plan to return! Owners friendly and helpful. Ice available on premises. Teeny refrigerator in room. Loved this place!!

Very nice cottages have stay here 26 years great access to the river if you have a boat . Close to…read moreclayton putt putt golf right across the steet .

The customer service is outstanding. The website is in need of an upgrade, the saloon is not open…read more Also, I think "lodge" is a more appropriate description than resort.

Our two night stay at Edgewood Resort was above and beyond. The staff was extremely accommodating,…read moreproviding us with anything we requested. Brandy and John were the two that we dealt with for our stay. The room we requested was a river view with a king bed. The floors were hardwood in the room, plenty of lighting available, a mini fridge, ceiling fan and air conditioning. We spent some time on the balcony with a few drinks just enjoying the perfect evenings. Although some may consider the room to be a tad bit high, we found the whole experience to be well worth every penny.

The owners, Berny and Valerie, were very hospitable and a great help in telling us what was going…read moreon in the area during our stay. Provided us a map and even wrote down all the stuff going on and where it was on the map! Great little property in a great location just off the main strips. Stayed in the main house. It was clean and very well appointed. Definitely will come back here!

Rooms are unique and clean. Within walking distance of downtown, brewery with pizza, wings, etc…read more. Beds and pillows are new and comfortable. We're going back for a 2nd weekend.

Hi Bill. It's the Canadians from June 24th. We had such amazing along experience staying at this…read moremotel. We had the best customer service. Small town quaint and a little mystical. We enjoyed every moment. The room is old school. Soft beds and old fashion accents. But who cares. It was adequate accommodations. .... if was near everything. We were treated with enthusiasm and if you have a chance to let your hair down and be appreciative that your in a special place with good ol small town charm than the Bertrands motel is for you.

Don't stay here. We arrived only to find our reservation given away. No wait, not a reservation,…read morebut the room was given away. A few days prior to staying at Bertrand's we got a key to the room and after a long day of swimming, boating, touring, etc. we dragged our feet to our room, pulled out the key, and the door wouldn't open. It appeared to be dead-bolted from the inside. Strange. How could it be dead-bolted from the inside. Oh! Someone must be in there. Anyway, we called the front desk. The room was, in fact, given to someone else (who I'm sure was freaking out that a group of people were trying to break in to their room late at night). On the phone, the guy from the front desk was skeptical. A few minutes later he came out looking nervous. After telling a few minutes talking with him and showing him the key to the room he basically wanted us to just go away. Luckily, I had other family members staying in hotel (see Chris B's review) that helped me talk with the guy. After a while he remembered he had a room that just needed cleaning. He took about 45 minutes to clean the room while we hung out in one of my family members room. In the room, one of the beds was completely sagging, the other totally firm. While there wasn't anything specifically dirty about the room it was generally not a good feeling. Hot water was fine for us (but not my other family members). Didn't try the other amenities (or lack thereof, according to the other reviews) as we simply just slept there.

Unfortunately, they were understaffed our poor server was run ragged. It's been 1.25 hours now and…read moremy hubby is getting hangry due to his prediabetes and I'm getting tired of trying to bring his anger down. Hate to give a bad review but I'll be telling people not to go there.

Last minute decision to stay at the Gananoque Inn for the last night of our honeymoon. What a…read moredisappointment! I was so looking forward to our stay at the Inn. Not much I can report that was positive. Our room had towels that were frayed, the bathroom vent was not working, smoke detector on the wall was loose, only one chair in the room, no fridge and the carpet is very tired and worn. So unfortunate, to provide this rating, as I want to encourage tourists to stay at the Inn. Bed was very comfortable. Unfortunately, it will be our one and only visit. Lovely outdoor dining area!

check in process was super fast! the girl at the desk kora I believe her name was was awsome! very…read moreprofessional! definitely recommend!

My husband and I stayed here recently, and while the physical hotel is similar to other Holiday Inn…read moreExpresses, the service and little extras put this one above the rest. We paid $152 a night including taxes and fees (booked directly through the hotel, not a third party). This hotel is right off Highway 401, so very convenient. We had a room facing the Brockville Convention Centre and not facing the highway, so noise was not a problem. It is within walking distance to a few shops, restaurants, and fast food joints. It's a Holiday Inn Express, so the rooms are pretty basic. No fridge, no microwave. However, you get free hot breakfast buffet, free WiFi and free parking. The rooms were clean. I carry Clorox wipes with me when I stay in hotels and I wipe down all the hard surfaces. The wipes came out white (not grey or black), so I was happy. There were some stains on the fabric computer chair at the desk though, so this was a bit off-putting, but I've seen much worse at other hotels. They have a small fitness centre and pool. I didn't use the pool, but I saw it because the pool and fitness centre are separated by a glass wall. I think it's a bit weird to have to look at people in the pool while you're on the elliptical, but I guess the glass wall makes the fitness centre look and feel not as small. The fitness centre is tiny. The sign says maximum room capacity is 6 people (!) The room only has 1 elliptical, 2 stationary bikes and a treadmill, no free weights/dumbbells, so I have no idea what the other 2 people would be doing, lol. I was a bit disappointed that there weren't any weights, but given the small space, I guess that's understandable. So I had to be a cardio bunny during our stay, haha. The breakfast buffet was good and comparable to other Holiday Inn Expresses. We stayed for 2 nights and the breakfast selection did not change. The hot breakfast was turkey sausage, pork sausage and scrambled eggs. They had a pancake machine. They had cinnamon buns, muffins, bagels, English muffins, and bread. They had oatmeal (with toppings you can add like raisins, walnuts, brown sugar and cinnamon), 4 types of cereal, yogurt, and boiled eggs. They had juices, coffee, tea and hot chocolate (the last 3 are available 24/7). All the staff were exceptionally nice. Stella was very warm and welcoming. They also give you Tic-Tacs in your room when you arrive and housekeeping writes you a nice welcome note. After our first night there, I left a thank-you note for housekeeping along with our tip and mentioned that I loved the Tic-Tacs. When we returned, our room attendant (Kylie) wrote me a nice note back and gave me extra Tic-Tacs! How nice was that? They also called our room on the second night that we were there to ask us if everything was ok with our room (they may have called us on our first night there but we weren't in our room so we don't know). This HIE also has free popcorn in the lobby everyday from 7pm-9pm. We didn't have the opportunity to have any, but I think that it's a very nice extra. WiFi was fast and reliable. Parking was plentiful. We would definitely stay at this hotel again.

Booked a room late at night after being at the hospital for 7 hours and the front desk was very…read morekind and helpful. He was very patient and got us into our room very quickly. The room was very clean and lots of toiletries were available. Bed is very comfortable and the bedding smelled nice. My husband had accidentally set the fire alarm off with the steam from the shower and the front desk was very understanding and assured us it wasn't the first time that had happened. Overall very friendly and had a good laugh. Will definitely stay again.

I have client meetings in Smiths Falls this morning and I spent last night at the Best Western. I…read morespent a night here last month and thought it was okay. This time my room was on the second floor. The rate was $120 (plus taxes). My room had a coffee maker and a fridge. WIFI, parking and a continental breakfast were included. Nearby there was a Walmart, grocery store, beer store, liquor store, pet store, etc. Downtown was less than a km away where there were restaurants, shopping, etc.

Disgusting. Had no choice but to stay the 1st night due to Jet Lag. Traveled from CA for a funeral…read moreand had to deal with this. Hopefully we get a refund for the 2 nights we pre paid for. Mildew in the shower, carpet was nasty, discolored walls with patchwork. Elevator broken, etc...

Never stay here. Hire a professional staff…read more I tried to cancel my reservation and Matthew calls General Manager who says charge double because the cancellation coordination took too long.