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    5.0 (1 review)
    Closed 10:00 am - 6:30 pm

    Services - Threadwork

    Motorize existing window treatment

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    13 years ago

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    The Vertical Connection Carpet One Floor & Home

    The Vertical Connection Carpet One Floor & Home

    4.0
    (47 reviews)

    Phenomenal experience and gorgeous floors. We had 2,000 sq ft of LVP installed. Oscar & his…read moreinstallation crew's attention to detail was truly outstanding. The kitchen LVP had a manufacturer's defect, and the owner, Adam, contacted me immediately. They went above & beyond and resolved the issue without any hesitation whatsoever. The entire company's dedication to customer satisfaction truly sets them apart. My dad also used them for his condo flooring, and couldn't be happier with the smooth process and final result.

    I stopped by this store to look at samples and get more information. I had already gotten a…read moremeasurement from one of their salesmen. Side note I had calls from two different people and two different numbers to follow up. I had no idea who I was supposed to call back so I decided to come to the store. I walked in and was not greeted. So I walked up to the counter. The man just stared at me so I said I'd like to look at kitchen flooring. He was so short and condescending to me. I watched as other customers got in depth explanations of the differences in styles and thickness etc. they were even taken to desks to talk. He didn't say follow me. He just turned and walked to the counter so I assumed I was to follow. I was taken back to the counter and in a scene from a used car salesman he pounded on the calculator for what felt like forever and then said oh it will be this much. It was such a high number from the estimate I had gotten from them and from other companies. I said can you explain the price break down. He seemed so mad that I asked. Then I tried to look at his paper and in the corner in small print was some calculations. He couldn't explain what he was using for the prices and blamed it all on tariffs. I said ok and started to walk away. He didn't care. He made a face. Actually the whole time I tried to engage him he would make a face and move his hands in a " I don't know what's going on fashion". It wasn't overt but it was there. I had measurements in to their system so clearly I was there to make a purchase. I just can't believe bow I was treated. I mean I stood and listen to the other salesman while this jerk went to start his complex math calculations and they were explaining thickness and differences. I learned a few things actually. From this guy I learned that my money can go elsewhere and I'm not buying a used car so I don't need to be jerked around like this. I really wanted to support local but after this I will not. I should go back and ask for the manager owner whoever but I don't think I'll waste my time.

    Beltway Blinds

    Beltway Blinds

    2.8
    (213 reviews)

    Just closed on my new home and no privacy! Immediately contacted Beltway and met Sade Fulton…read more What a great experience! Not only was she very professional, but extremely knowledgeable and went above and beyond the call of duty to make sure I ordered exactly what I needed for the aesthetic I was looking for. I will be relying on Beltway for all of my window treatment needs going forward and share my experience with my new neighbors as well! Had received an estimate from a competing popular chain for the same treatments, but they would have charged almost 2x as much. So glad I met Sade!

    If I could leave zero stars, I would. The customer service was honestly 0/10 and the product was…read moremediocre at best. You're genuinely better off ordering from 1-800 Blinds To Go and paying someone separately to install them. We were initially quoted $18k for 26 windows, then they "price matched" another quote down to $15.5k -- only for 21 out of 26 windows to be measured incorrectly and need to be reordered. The most frustrating part is the complete lack of accountability afterward. The company acts like the issue is out of their hands instead of taking ownership for their mistakes. James, specifically, made multiple promises that were never kept. He measured the windows himself and said we didn't need another appointment for a remeasure; we were told for the loan it would be 12 months interest-free, just for the partner bank to switch the interest rate in the contract, and of course "that is out of their hands." After the $8k down payment was received, their "family-oriented" customer care completely disappeared. On top of that, we were offered $1,000 off as a resolution... which honestly felt insulting considering the scale of the mistake and the inconvenience caused during our move into a new home. For the amount of money spent, I've genuinely received better customer service and problem resolution at a Chick-fil-A. Overall, this was an incredibly disappointing and stressful experience during what should have been an exciting time moving into our new house.

    Threadwork - reupholstery - Updated August 2026

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