This was THE ABSOLUTE worst service I have ever gotten from a garage. I went in there for a…read morediagnostic alert on my truck. I'm 38 weeks pregnant and the guy said it would take an hour. After 2.5 hours later I had to go up and ask the status of my truck to find out that it was sitting there waiting for me. I was charged $160 for them to tell me they couldn't diagnose my vehicle because of damage that happened a year ago and the alert has been on for 3 days. Then they told me I needed new shocks, roters, and brakes to pass inspection at DOUBLE the cost of any local garage. I would never recommend this place to someone.

Updating my review as the Service Team at Kelly Toyota reached out based on my feedback…read more The team assessed the situation, reviewed the details with me, and opted to correct the issue. Huge "Thank you" to the team for making me feel valued and for taking care of things quickly and efficiently. THANK YOU!

This evening while traveling, my check oil light came on. I was 10 miles from Hamburg and when I…read moregot there I stopped at the first gas station/convenient mart I saw. They didn't have the type of oil my car needed so I proceeded to another. I didn't even get out of the car due to feeling unsafe. I spotted Advanced Auto up ahead and googled their hours. They were closing in 10 minutes. I got there as fast as I could, found and bought the oil. I was not prepared for this, no funnel, no rags. I asked the attendant if he would mind helping me and he was quick to oblige, grabbed a funnel and took care of putting the oil in my car. This may not seem like a big deal, but being female, traveling alone at night, I felt safe. I'm sorry I didn't catch his name. 12/10/18 around 7:50 PM.

When you call they immediately put you on hold and then it's at least 5-8 minutes before they pick…read moreback up the phone. Terrible! Napa picks up those phone immediately and answers question. I really doubt advanced auto is that swamped at 10 am on a Thursday.

Got a decent price on a 2016 Highlander ltd. The People…read moreseem friendly. Had to send the car back a few times because they didn't clean it. 3 attempts and it seems like all they did was put tire shine on. They said it was detailed yet the gas lifts for the hatch were caked in grime. When I wiped it it came down like a waterfall. Caused me an extra hour wait time and it just seems that the people who do the cleaning of the cars don't take pride. Not sure if they are under staffed or if good help is hard to find. I just got a feeling if you buy a used car here you will end up cleaning the car the right way. YOURSELF.

Bought a used Kia there this past week. Dealt with Steve Heckman. Couldn't of been nicer,…read morefriendlier or knowledgeable. Truly enjoyable experience. Very relaxed. No pressure. If you're interested in a car new or used, call Steve. Great guy

Bought a new chevy trax had leak from transmission after 400 miles they kept car for over a…read moreweek.talking abought a bad seal somewhere they drove it for 100 miles total and said they had to order a seal which would take another 3 days to get on top of the week it's been there.the good they gave me a loaner car but the bad is they all of a sudden found a loose bolt and a simple retighten of it.all that all this time.do the mechanics there know what they are doing????

Bought a 2021 Blazer RS at Outten Chevrolet in November of 2022. After 6 months I started noticing…read morea smell of antifreeze occassionally after turning the car off and getting out. Brought the issue up at my next service visit (around 25k miles). I was told that they didn't find anything and sent me on my way. The smel persisted but I never noticed any antifreeze where I parked but continued to bring up the issue at service visits. Nothing was found to be the cause. October of this year I brought my Blazer in for an inspection and oil change (42k miles) and was told my radiator was leaking. Cost to replace, $1500 because it was conveniently out of the warrenty period. I explained that the smell of antifreeze was present for the last year and was brought up at each visit so obviously the problem with the radiator was present under warrenty. They did not budge on their stance of $1500, they even tried to sell me $2000 worth of tires. A quick search of the official chevy parts site shows the radiator cost is $308. That puts the cost to install at $1100. Customer care was also useless in trying to get this resolved. Will never purchase another GM vehicle from Outten and will look outside of the GM family for my next vehicle.

Great Yard! Great Prices! Always have what I need! Decent amount of all types of vehicles! Make…read moreyour you take your own tools and just like all junkyards make sure you are prepared to have your tool bag searched.

I went here to get parts for my subaru and my truck. They had everything i needed and more! i found…read moreparts for my girlfriends car as well. They have a big range of vehicles and the parts are super cheap. They gave me a free shirt for spending over $100. Theres no cost to get in but they do check your tool box but i think all the yards in the area do that as well.

Sometime around September-October I telephoned this establishment to inquire about a used vehicle I…read morewas interested in. Right off the bat I got the run around by the individual who answered the phone. I told him I was out of state but had no problem driving to Hamburg to make the purchase. This information did nothing to stop the game playing. I have purchased approximately 12 cars in the last 20 years so I recognize car salesman BS right away. A few days later, without making the purchase, I got a return phone call from a supposed general manager. GM tried peppering me with word salad with a side of blah blah blah about me having to purchase license plates in order to transport the vehicle back to my home state along with other nonsense and garbage. I told the GM I would be arriving with my own check in full for the car which means I can take the plates off of my own car to transport it back. Yes, this is a legal maneuver as long as there is active insurance on the vehicle the plate is removed from and the title to the vehicle purchased is in my immediate possession. This also allows the customer to register and title the car themselves. At this point, I was tired of the run around the GM was trying to give me and I simply hung up. I ended up finding the same vehicle, same color, 5K miles less at another out of state dealer who even shipped the car to me for under $1000 dollars. The entire transaction was completed in one day online as I never stepped foot in the dealership 5 states away. The car arrived 3 days later at my front door without a scratch. BTW, the purchase didn't include the word salad, BS tricks or gimmicks. The dealer was only interested in making a straightforward sale. Kelly Hyundai did me a big favor by turning away my business.

Excellent experience from very first step. Everyone was communicative and helpful. Our sales rep,…read moreAdam Goth was everything you hope for in a product specialist. I will absolutely recommend him and the dealership. Also, I don't know why no one's talking about the amazing technology that Hyundai offers in their vehicles because this is one of the nicest cars we have ever had!