This was my first time ever getting a rental and I had an excellent experience and would absolutely rent from here again when flying into West Palm Beach. For those flying in: after collecting your luggage, head outside ... there is an area that has steady shuttles coming to pick people up and bringing them to their rental company. It will say the company on the car (it's a part of Hertz so you can look for Hertz and Thrifty on the shuttle). I waited literally 5 seconds and was on the shuttle. Once you get off the shuttle, head inside to a counter. They will offer the following up charges: a few bucks more per day for a better vehicle, 2 insurance type offers, and to pay a flat rate so you can return the car no matter what the gas tank is at. I declined all of the offers personally and I just filled my gas tank up when I dropped it off. I also made sure to vacuum some sand out. I chose to take photo and video of my car before driving off. They give you a sheet to fill out if you see any major damages (I chose write even minor damages which were just some little scratches on the inside of the doors and normal little chipped paint - I take no chances lol). You will the drive to the exit and give the man at the gate your paper and he will hand you a copy. When dropping off, you will just pull up to returns. If you have a return flight, a staff member will drive you in the same car you rented and drop you off. This happened immediately (no wait at all). I took care of my car and was only charged my rate. No surprises. No hassles. Absolutely recommend Thrifty for your cat rental needs! read more

I had to exchange a vehicle. I called the customer service line and was assured there was an exchange available. Howeve, when I arrived the attendant was rude and condescending. I eventually was able to exchange the vehicle but only after an infuriating talk with the station manager. read more

It's a necessity for a rental car when traveling. And I wish I could find a go around because the lines for getting into the car are usually immense with only 1-2 employees working. This Thrifty was no exception but we were pointed to pick a car along a row. There were no cars there at all. We had to wait til the queue went down to let someone know there are no cars. Then, we waited fuming & eventually received a car with Massachusetts plates. The time elapsed T-2 hours. We were mad cause the two hours wasted were squandered. Absolutely this could have been avoided with proper business practices. read more

Thrifty Rent A Car - D'Thrifty kiosk open at PBI Tuesday 12/16/25 I should've taken a picture of the line !! - Car Rental Near Me - West Palm Beach, Florida

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I rented a vehicle from Thrifty at the West Palm Beach, FL location on October 16, 2025. The car was returned on time, inspected by an employee, and no damage was noted. A few days later, I received a notice claiming damage that I did not cause, along with a repair bill of around $2,000. When I contacted Thrifty's claims department, they stated I was responsible under the rental terms, but no proof (such as pre- and post-rental inspection reports or time-stamped photos) has been provided to show the damage occurred during my rental period. I am disputing the claim and have requested supporting documentation and any return-area camera footage. I want to warn others to carefully inspect and photograph your rental vehicle before leaving and when returning, even if a representative checks it. Document everything. I hope Thrifty will review this matter fairly and improve their damage claim process for customers in the future. read more

Beware Thrifty is owned by Hertz No airport counter-strike 1 False Advertisement Strike 2-Shuttle bus 15?minutes away Strike 3 your OUT No counter help Took 11/2 to get my booked rental Almost longer than the flight Bait n switch Tried charging me for gas upgrade n gave me a dirty inferior suv Never again Worst car rental experience in 50 years read more

Endless line to pick up car. Only one person working for thrifty and dollar together. Never again

I had issues with my car spoke with the manager, Steve, who was very helpful and really considerate of my issue when it really had nothing to do with him. Everybody in this location is very nice. read more

This was hands down the worst customer service I've ever dealt with. From the moment I arrived, it felt like the staff had no interest in helping me. I wasn't greeted, wasn't given any clear information, and every question I asked was met with indifference or eye rolls. They were completely unprofessional . it was like I was bothering them just by showing up. There was no sense of urgency, no effort to explain anything, and zero accountability when issues came up. It honestly felt like they didn't want to be there, and definitely didn't want to help me. Save yourself the headache and rent from literally anyone else. I'll never use Thrifty again. read more

This car rental should have zero. This doesn't even deserve 1 star. I booked my rental december 11 and paid for it. I came to pick up the car and they said that I cancel the reservation. No explanation nothing. They didn't even apologize for the inconvenience nor offer another car. Will never use this company in my life. read more

Flew from California into Atlanta to go see my dad... I reserved a certain type of vehicle and they would not give it to me due to the fact that I did not have a credit card only a debit card... Then they charge me the insurance which I already have insurance. Avoid thrifty because they do not follow through with their promises and they charge hidden fees! will not rent through thrifty again. The initial online price is lower than everybody else but it more expensive due to all the hidden fees and charges. Just a whole unpleasant experience. read more

Literally pulled into the lot right on time, guy behind the counter said that didn't count, it only counts when they check you in. The dude didn't check us in for 14 minutes, so the receipt says we were 14 minutes late and they charged me a day rental. Employee was super rude and condescending, trying to divert the conversation and constantly putting words in my mouth. I don't Know what has happened to car rental companies, aside From enterprise all the rest are set up to scam you out of your money. read more

Worst rental car experience! We arrive at 10 pm mid week, with reservations. The line was at least fifty people with three customer service reps. Took us over an hr to get an agent. He said this wait was normal. Then we were told to pick our suv from the lot. First car, a chevy something, stank of cigs and the locks didn't work. Second car was banged up, third adequate but was not full of fuel. Very nasty experience! Was told both Thrifty and Dollar were the worst. Will never rent from them again! Renter beware read more

I left my garage door opener in the car I dropped off and there is NO PHONE number to call the location and talk to a real person to see if they took It out of the car!! So fXXX UP! The only number is an 877 number and it is all automated!!! This world is so messed up!! No real people to talk to and NOW I can't get into my garage read more

We were stranded at Orlando Airport due to the flights cancellation post the Air Traffic Controllers staffing issues and the government shutdown. We had no option but go to Thrifty for a car rental as all other cars were sold out from Enterprsie, National etc. at the airport due to all flights being cancelled. The person at the counter gave us a car at double tjhe price and forced us to accept the "package" although we had our own insurance and noticed that we didn't need any of the add-ons. But given the bad situation we were in, we accepted the car rental. No problems with the car and we returned it with the gas tank full.When we returned the car, the attendant confirmed that the gas tank was full and when we asked for thr receipt, he distracted us and delayed us until someone else printed it out for us We were in a hurry to board the flight. Only after we came home and cheked the receipt, we saw that we were charged the fuel charges for the full mileage we used teh car for -although we returned the car with the gas tank full. Beware of the scam company -theytook advantage of us at teh strat which was okay but we didn't like the deception when we returned teh car. We wrote to the company and showed them the receipts but there has been no reponse at all. I suggest that renters take a picture of the odometer and the fuel tank showing the tank full..we did it and it didn't help at all as there is no response to our complaint but buyers beware!!! This company uses scam tactics to get more $$$$ from you. read more

After we checked to make sure that we wouldn't end up with an electric car on a long trip, the agent saw that we were local and gave us an electric car so I asked for a gas car. They said they can do that for an extra $35 a day; got down to 25 but it really feels like a bait and switch...they see that you're local they're gonna stick you with the electric car cause they assume you're going out of state and you have the range anxiety; the people behind us from Michigan I saw them in the parking lot and asked them if they got a gas car? Absolutely cause they were from Michigan. Beware of the 'managers special'. read more

This place is a scam, I declined the additional insurance as my credit card offers coverage. So how I am now being billed $133. They are refusing to reverse the charge. They are completely unprofessional as the agent that was checking me in asked me if I wanted coverage I declined and he asked me to sign here to decline the coverage. read more

WARNING: I found a used pad (feminine hygiene product) when I was looking for my debit card that had fallen on the ground of the car. The return location was just as disgusted as I was. The car was not even cleaned and probably not even inspected for safety. The car would shake on the freeway every time I got up to 60 mph. Whether that was a benign issue or potential endangerment, we will never know. I'm alive, at least. When I contacted them to request a refund, they refused. A legitimate car rental agency would, without question, provide a full refund under circumstances like that. They rope you in with lower prices, which might only be possible if they're not doing what they are supposed to do to keep their customers SAFE. When I landed it took nearly 45 minutes standing in line to pick the car up. Which might have made sense, if they had been, say, cleaning out the car? But instead they were just taking their time with each customer while a line of 10-12 people waited to be helped. SIXT was expeditious, no one seemed to be waiting, good reviews and newer and cleaner vehicles. They're also not much more expensive, if at all. They're in-terminal and more worthy of your business. read more

Had a prepaid rental. I was not asked about any additional insurances, nor was I asked to sign anything. Just asked to provide a Credit Card on file. They did not send an email receipt after return; I had to go online to get the receipt, where I found the scammed me by adding collision damage waiver. It wasn't something I mistakenly agreed to, it was a deliberate deceit. Probably explains why they don't send the email receipt - I almost forgot about it. Pretty clever in their dishonesty. read more

We arrived at PBI and had a rental car reserved at Thrifty. We rode the shuttle to the agency; waited in line for over 20 mins to get our paperwork, but then the most ridiculous part of waiting for a rental car happened. We have to wait outside for someone to bring us our vehicle; and it has been over 30 minutes with no movement, and no one around us has gotten their vehicle either. If you have to rent a car outside of PBI, I strongly recommend you find another agency to work with. read more

We prepaid for a Toyota, they ended up moving as up to a Chevy Traxx - garbage. They will sell you a prepaid gas bill. What s rip $55. We paid what the gas someone else had put in. Lesson learned: go in and say I want what was paid for, nothing more, nothing less. read more

I wish I could say something nice about this place! They gave us a car with a bad tire which became flat soon after. I called Thrifty customer service and they said we should get a full refund if we return the car without an exchange. So we did that. Guess what, when we get to the management office the manager Tina said that they don't know what they're talking about and they refused to refund us! They denied any liabilities. What kind of company does this?! I understand this is a budget car rental but seriously for the trouble and headache you have to go through, you're much better off renting with Enterprise/ Alamo which we never had problems with. read more

This is truly an embarrassment to Hertz. Shockingly poor service. No signage and exceptionally rude staff from the person checking in returning cars to the individuals who are inside. Once inside, you have the Hertz section which is heavily staffed and ignore the other side of the house which has a small Dollar/Thrifty sign with long lines and only one person helping. read more

Had reserved a car 3 weeks ago to show up and be told we have no cars but you can wait 3 hours and we might get you one. No warning. Bus driver from airport extremely rude and disrespectful to me and another passenger having the same issue. read more

DO NOT RENT FROM HERE LITERALLY GO ANYWHERE ELSE! The employees were insanely rude and helpless. I could not believe the experience I had renting from here, had to wait 4 hours to pick up a car that was booked for months in advance. None of the employees or managers would give me their names or business cards. I will never use them again! read more

Beware Thrifty and Priceline: they do not feel the need to honor reservations. This rental experience was the worst ever. We arrived at the West Palm Beach Airport with a Priceline reservation in hand for a Thrifty car rental. We were immediately told that Thrifty had no cars for us that day, said that we wouldn't be charged for our reservation, and rudely dismissed us at the counter. We not only WERE charged for the full rental amount, both Thrifty and Priceline refused to give us a refund, and had to find an Uber at over $200 one way to our destination. I have had multiple conversations with Priceline, Thrifty, and our credit card trying to remove this charge, to no avail. We are upstanding people who will never use Priceline or Thrifty again. read more

Flew into west palm airport and rented a vehicle from thrifty airport location. was told vehicle was in 608 parking spot number (they did not know exactly what model car it was just that it would be comparable to an SUV). Got to spot and there was a mini van which we were happy about. Loaded up vehicle with our luggage and headed to exit gate. Got to attendant at gate and gave our paperwork...lady said vin did not match paperwork so they turned us around. Also she asked how much gas in tank and we showed her was half a tank. Turned around and I went into office where I explained what was going on and they said wrong vehicle was parked in #608. I asked if I could keep the mini van and they said yes but would be additional charge which I agreed to. On day of return I made sure was exactly how they gave to me with half a tank! got an email couple hrs later saying I was charged a ridiculous amount to fill tank!!!!! WTF????? then I get another email saying I was charged $25 for a $5 toll which had no attendant or any way to pay at time I went through it!!!! I sat on phone for over an hour to finally reach someone who was no help. They said a case would be opened and someone would contact me. That was over 2 weeks ago and I still have have not gotten a response!!!!!!!! read more

I had reservations for a Sunday night pick up and checked the website for using a debit card. what I saw was they would take it with a $500 deposit, no big deal. get to the rental place and didn't know they did a credit check until I got there. I got declined so they wouldn't rent me the car. They should tell you when making the reservation that they do that. Walked out and went to a different place. read more

If you car about your wallet, DO NOT rent from Thrifty at West Palm Beach, Florida Airport. They will rip you off. And do not depend on your credit card company coming to your rescue, they will always side with Thrifty. Think of how crooked the banks are like Silicon Valley Bank. Stay far away from from Thrifty. You will save yourself a lot of agony. read more

Two times in a row waiting over an hour for a car (why don't they have enough cars ready for the scheduled reservations?) and 20 minutes for the shuttle bus. Going to have to switch companies going forward. You get what you pay for. read more

Waited in line for over an hour. One teller, 30 people, and about 5-10 minutes to process a single reservation.

I had a 2pm prepaid reservation for a convertible and when I arrived I was told they had no cars. The woman behind the desk was extremely rude and less than helpful. read more

* Negative 1 Star Rental Agreement # 647667716. Reservation # 48089823 US 4. I had issues with the pickup and return location. I came to Florida for the birth of my first grandson and my only son first baby boy. While celebrating the birth of my grandson, on the 9th of March, my son was killed in a horrific traffic collision the day before me and my husband was scheduled a departure from Florida. Twice I extended the car rental due to unforeseeable circumstances. I was informed I had to return on March 26th to the extended the rental until April 12th. Upon returning to the rental location I was not greeted by the desk personnel/Sadiq. I explained my situation and my need to extended the rental agreement. Sadiq displayed a nonchalant attitude, uncaring, none compassion and a greed mentality. I felt as if I was being extorted out of $1,700 additional to what had already been paid, in addition to services fees for extended the agreement. When he stated its Spring Break in Florida and that's the best he could do, I almost flatlined. Remind you, I'm already stressed from the death of my son and an upcoming Veterans Memorial Service on April 1, 2021. My son is a Veteran and struggled with PTSD. The local Law enforcement Agency was still investigating the fatality traffic collision. I'm trying to digest all of this while having to deal with a non professional individual. My questions to you, is this how you train your staff to deal with unforeseeable incidents? If so, I'm be informing friends, Military Family , co worker's, civic organizations, Alpha Kappa Alpha Sorority, Channel 8 News, Wounded Veterans Relief Organization, Gold Star Mothers, North Eastern State University, Delta Mu Delta Honor Society, Order of the Eastern Stars, Masonic Lodge, Fraternel Order of Police and Social Media your business practices. Anywho, still in belief of how the situation was handled by your under educated and untrained employee Sadiq. Much regret in during business with your establishment. #SMH #USAA Member #AvisPreferred Member #Unsatified Customer. read more

This was a horrible way to start my vacation!! I prepaid my rental car through Expedia. I went to pick up the car, the person helping me was so extremely rude. He didn't explain the liability insurance at all. I didn't understand that it was optional, he never gave me a cost. I was charged $200 in insurance I didn't need or want. When I realized what happened, I went back into the building. I was told I couldn't be refunded my $200 because more than 10 minutes had passed... WHAT!! The next morning I called the 1800 number. They too wouldn't refund the $200. STAY AWAY from Thrifty. read more

Car Rental This place, like most car rental outlets in the world, gets more bad than good reviews, so I sort of hold judgement until I try them myself. Had a reservation for a car and when I got to the counter, I was the only customer. The lady working there was every helpful and we chatted a while as she battled her computer, which was not cooperating. Since it was taking a bit of time, she offered me a very nice car for a very little more than what I had an econo-box reserved at- so I took the better car and tooled around in an SLK for a couple of days. win-win Car was clean and in perfect condition, check out was a bit clunky but they got me going and checking back in on the return was just as easy. All in all a good experience. read more

Terrible terrible service. Got a flat tire on the interstate within 5 minutes of picking up rental. Could not reach emergency roadside service, there was not even a spare tire on the car. had to pay for a tow truck to get back to thrifty. Been on the phone over an hour and they keep transferring from department to department. Will never use Thrifty again. Ever, and would highly recommend not using them. read more

Thrifty Rent A Car - Stranded on I 95 and couldn't reach Thrifty emergency roadside service for over an hour. - Car Rental Near Me - West Palm Beach, Florida

poorly managed ... waited 3 hours to have a car for me even though I had a reservation... 20 plus people with same problem... the place was a real zoo... if you were an attractive female you didnt have to wait as long ... I had to cut trip short to return home and they still charged me 1100.00 for 5 days and told me sorry ... I could have probably gotten a Ferrari for those rates ...they suck and will never use them again... read more

If I could give them a zero I would. The line to get a car was a two hour wait. 2 clerks and a line out the door. Find another rental agency- or walk! read more

I just had the worst rental car experience of my life with Thrifty/Hertz's location in West Palm Beach. For starters, I dealt with indifferent, rude service when picking up the car, and it took nearly an hour to finish the paperwork, get the car and clear the location (even though it was late in the day and few customers remained). Worse followed. When I returned the car, I was told that it was "super dirty" and I was hit with a $45 "cleaning charge". This was false, as I documented with interior and exterior photos in a complaint to the company's national office. Their response? Nothing to indicate that they'd checked into the matter and reviewed the photos, only that the $45 charge was justified if "outside cleaning" was necessary. Apparently Thrifty/Hertz doesn't just have a sloppy, rogue operation on its hands - its customers nationwide are liable to be soaked in this manner. Since when are rental customers responsible for returning a car in pristine condition, washed, waxed and ready for the next rental? I will be avoiding this company like the plague in future. I urge other customers scammed in this manner to post their experiences. Hopefully it won't take a class action suit for the company to clean up its act. read more

the entire car rental thru thrifty took me longer than flying from New England..I am a loyal blue chip customer for 20 years...no more getting to the car rental site and locating your car ...but waiting on a very slow line staffed by 1 person....to leave after finally getting the vehicle was also only staffed by 1 person....am rethinking my loyalty now read more

Such a nice experience renting a car from here. It was a brand new beautiful dodge and we were so happy with the rates. Pauline was exceptional! She checked us out and also was the person that was there when we returned the car. We would definitely rent a car from here again. read more