Bought two new bikes here from Alex this year. Had some extra set-up needed on one and let him know the day before, when I went in it was ready to go as requested. Finance was a breeze and the bike was rolling down the road in no time. Second purchase was even smoother than the first one, in and out with a new bike in under two hours. Not sure why people are upset about online pricing not including tax (dependent on your residence - so how could they?) or destination charge (maybe call and ask about the 'out the door' price on what you're looking at). read more

$150 for fork seals GTFO. you can buy the OEM fork seal kit for my bikes for $35. Won't come out of my way for this rip off again

We stopped by Thrill Point Motorsports last Saturday to look at beginner dirt bikes for my 12-year-old son and honestly we expected to just browse for a bit. Justin spent a good amount of time walking us through different options without making us feel rushed or pressured into buying anything bigger than what we needed. Since this was our first time buying a dirt bike, we had a lot of beginner questions about maintenance, safety and sizing. Joe also helped us pick out a helmet and riding gear that actually fit properly instead of just grabbing random items off the shelf. By the time we left, my son was already planning his first trail ride for the weekend. The whole place had a laid-back atmosphere that made the experience feel comfortable from start to finish. read more

Several issues that I had. Put a deposit on the bike over the phone because I couldn't find the bike I wanted anywhere else. Put $1000 down and I have excellent credit (this comes into play later). I get there to pick it up. It was a brand new left over bike. It's still brand new. I get there and they are busy. I get it but I just drove 2 hrs and they knew I was coming. The sales guy I was dealing with was too busy with a walk in customer that was there for the second day in a row but he was a professional football player so the salesman was drooling over the potential for a big sale. Instead of dealing with the guy who he's getting an actual sale from. Thankfully another salesman helped me out, very nice guy. He went and got the bike for me and let me look it over. The bike wasn't ready or cleaned. It was literally sitting in the back covered in dust. Extremely disappointing buying a new bike. I could see if I just walked in and wanted to buy it. Then came the finance part. The finance guy told me what the payments were going to be and it didn't sound right so I looked at the bill of sale and they charged $1000 in freight and prep. I've never paid that much freight and prep on a motorcycle before. If this wasn't the bike I absolutely wanted I would have walked out the door. But I wanted what I wanted and I paid for it. I'll just pay it off in a couple months. Rating 3 stars because they actually had what I wanted and the other salesman was so nice. read more

Definitely got scammed into coming to their store by their amazing online prices. So, add about $5000, or more, to their online price and you'll get your sale price BEFORE tax and title. Good luck with your online lies Thrill Point... Hopefully it works for you. read more

Great place to go if you are looking for motorcycles, scooters, and adventure vehicles. Such a great selection. Friendly staff and a knowledgeable service department. Pricing for service is good! Only thing that could use an improvement is layout of the store and the helmet size selection (not enough for us big headed people). The parts and accessories is fenced off from the bikes, so you have to walk all the way out and around to get to the bikes. But since they have a ton of vehicles, this is probably done out of necessity. I've bought two bikes here already and would readily buy another one from here without hesitation! read more

I came in today for a few parts. I was quickly able to get me what I needed. The parts department staff employee was friendly. The layout inside is easy to navigate. They have tons of gear. And tons of bikes. Everything you could think of. I'll be back many more times for sure. Thank you for the service. read more

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I purhased a 3 year warranty for my motorcycle at a cost of $1552.00. I had the cycle for 6 months and put 56 miles on it and traded it in on a different one. I requested a refund on the balance of the warranty and received a refund check in the mail for $233.66. this is so ridiculous it isn't even funny. 6 Months and 56 miles and the balance of my 3 year warranty is $233.66??????? I am not happy with these people and I would advise anyone buying from them to forget about buying a warranty from them. If I could give them lower than a 1 star review I would. To say I am angry doesn't even describe what I feel about these people. I figured the refund should have been closer to $1,000.00. My advice? Don't deal with these people. read more

I would not buy a motorcycle from this dealership. I tried to buy a 2024 Goldwing, giving them a deposit. My plan was to fly there and pick it up. i then had emergency surgery and was told I couldn't ride for 4 weeks. Sales Manager Steve Andrade said they would hold the bike if I paid for it in full. I advised I would pay by credit card now (and I offered to pay fees) or pay cash or with cashiers check when I picked it up. This wasn't satisfactory for Mr. Andrade and I cancelled the deal. Then Mr. Andrade sent me a text stating my deal "screamed of fraud". This irritated me and I sent the owner evidence I was in the hospital and other paperwork supporting everything I said was true. I then got a call from Steven Andrade trying to resurrect the deal offering me the opportunity to provide a deposit and allowing me to pay for the bike in full with a cashier's check, the same thing I originally them. Obviously he was scolded by the owner. I advised I have since placed a deposit with another, reputable dealership in the Midwest, and they offered me a better deal and would allow me to pick up the bike in 4 weeks. I got my deposit back from Thrill Point Motorsports but would never buy a motorcycle from this place ever. There are far better dealerships out there. I recommend using them. read more

Purchased my first bike from here, the staff was very nice. The facility itself is beautiful as well, large selection of bikes & biking accessories. read more

Thrill Point Motorsports - Motorcycle - Motorcycle Dealers Near Me - Medina, Ohio

Went in with my daughter to buy a 4 wheeler .salesman asked if she was going to ride it ,I said yes, he refused to sell me the quad and went told the sales manager and other salesman not to help me . Kept giving a bs statement about it being against the law ,and the first salesman told me it was too dangerous for kids, and he could only sell me a 50cc quad .customer service is awful wouldn't go here ever again read more

This year alone I have purchased 2 bikes from them Well my wife purchased her Can Am Spyder and I got my Street bike. Do you want to be treated right, NOT Lied to Want the purchase to go Quick and smooth Talk to knowledgeable Sales and Parts Then go there if you do want sales listen to me See Steve Ardande One of the most knolegible no BS people you will meet ......... read more

Bought a used 2019 Kawasaki a few weeks ago. They told my husband it still was under warranty for four more months. The sales person confirmed it when we signed the papers. That's how my husband sold me on getting a used unit. 3 weeks later we are having some issues with it going in and out of 4 wheel drive. My husband took it in to be serviced. Guess what it's not under warranty. Then they tried to sell him a service agreement. Buyer beware make sure you get it in writing before you sign on the dotted line. I just feel like they lied to us to sell us the unit. read more

My review is more so about an individual "salesman" rather the entire company. 10k on a used Harley. On pickup, told me they couldn't get radio to work and didn't get keys. said they would get them to me next morning. Got home found other little issues. (seat bracket ripped out of seat then rigged back on, baffle held into exhaust by a pin etc., used bike, so it's expected I guess) I ended up somehow getting the radio to work. Next day I had to contact them through multiple texts and phone calls to be told they don't have keys for me and will take two weeks to arrive. Gives me attitude when I get upset and say, "you sold me a bike with no keys? how am I supposed to secure the bike or even get gas?" he responds with, "he's just trying to help me out", instead of making this right, he's helping me out. Over a month later, and multiple phone calls with him telling me each time he will check with Stinger Harley to see, I finally get keys. Drive my car to pick them up because I can't put gas in my new bike because, you guessed it, no key. I get home and the keys don't work. they only open gas tank. This is when I learned my tank lid is only secured on by electrical tape wrapped around the latch. I could have been riding my 10k Harley this entire time. I take the keys back and we head down to Stinger. This is when they tell him none of the VIN numbers, he gave them were anything close to mine, he never ordered my key. he ordered other keys he needed but not mine. Luckily, I was in Stinger the Saturday before and when I asked about my keys, they told me there wasn't an order for them. So, I ordered and paid for my own keys then. Saturday, they told there was a set that's been sitting there waiting for them. Those were the keys he said were mine on Thursday when he called to say they came in. That means my "salesman" waited at least four extra days to tell me they were in. I will never make another purchase like that again from this place. This was truly an awful experience and I feel like a fool. I will be filing a complaint with the BBB. read more