I'm noticing that google reviews are 5 stars and generally no specific. Then I'm seeing 1-2 stars…read morefor specific people who got "screwed over." Yelp confers the negative reviews. Specific cases of people getting the shaft. Feeling mistrusting with this shop. YOU HAVE BEEN WARNED. Took a bike here for a grinding noise and the shop replaced BOTH rotors and charged for parts and labor to only have the grinding still remain. I'll be taking this up for a third attempt to actually have the issue addressed this week. Also noticed that they phish for business when you arrive. Not sure if they are hurting for the business?? Red flag?

They really go above and beyond to accommodate anything you may need. I told him my situation and…read morehe did everything in his power to help.

I messaged a few Cleveland area Honda dealers through the Honda website in late February 2026…read more I was looking for a specific trim car. I wanted a 2026 Honda Civic Hybrid Hatchback Sport Touring model in Boost Blue color with BLACK leather interior. I requested to be communicated with ONLY by email and NOT phone. All of the other dealers began hassling me almost daily by phone and didn't seem interested in finding me the specific trim and color combination. They only were concerned with selling what was currently on their lot. Ganley Honda North Olmsted was the ONLY one that followed my request and communicated via email. I NEVER was hassled by phone, text, or voicemail. They even said there would not be a problem finding the exact spec car I wanted, since they did not have one available. Salesman Emmanuel (Manny) Verdino scheduled a test drive for 2/25/26 in a similar trim level Civic. Once I decided it was the car for me, I put down a $500 deposit to start the dealer locate process. Manny kept email contact throughout the entire process. Since that exact spec Civic is not widely available, most Ohio dealers were not willing to do a dealer trade for such a high demand car. After a thorough search, they were finally able to locate one in Lockport NY (225 miles away!!) a few days later. The car arrived at Ganley on 3/4/26 and I was scheduled to sign and drive for my car on 3/6/26. Manny even willingly came in on his scheduled day off to have me sign the paperwork. That was a huge convenience for me. The sign & drive process went off without a hitch. There was absolutely NO high pressure upsells and the price details I was quoted on 2/25/26 was honored with absolutely no changes. Matt Maier in the finance department made the overall process even easier. He also secured me a lower APR with Honda Financial and a massive discount on the extended warranty. I would HIGHLY recommend going to Ganley Honda of North Olmsted, and specifically Manny Verdino, for all of your Honda needs.

Top-Notch Service for My 2014 Honda Odyssey!…read more I brought my 2014 Honda Odyssey in for service at Ken Ganley Honda in North Olmsted, and I have to say -- the experience was absolutely first-class from start to finish. The van runs like a dream thanks to the knowledgeable and efficient team in the service department. A special shout-out to Ed Stein, the service manager, who went above and beyond to make sure everything was handled with care and transparency. He kept me informed throughout the process, answered every question I had with patience and professionalism, and treated me like more than just a number. That kind of customer service is rare these days -- and greatly appreciated. My Odyssey may be over 10 years old, but thanks to the team at Ken Ganley, it's running like it just rolled off the lot. I have complete confidence in their work and won't take my vehicle anywhere else. If you're looking for trustworthy, high-quality Honda service -- this is the place. Five stars all the way!

This store and team are amazing! Professional, super efficient and very helpful. They do their best…read morein giving you options to find not only the product you want, but also the best value that you're comfortable with. They're knowledgeable and have a vast database at their fingertips. They've helped me immensely several times. Thank you for the excellent customer service!

i came here to pickup a order and i did not feel welcome at all asked for a bag and the cashier…read moreskyler snatched the bag like i was a bother hey if you dont want customers! i will take my money elsewhere!

Purchased 2 cars from here since 2016. Serviced at this location only. Every interaction with every…read moreservice rep in person is cold, impersonal and quick. After every service I have left with an issue that could've been avoided. Last was they installed filters/gaskets badly causing oil leaks that I had to then return to have repaired. This caused more time I had to adjust in my work schedule not to mention oil leaks on my driveway and garage. More attention to detail must but taken.

!!!!! DO NOT GO HERE !!!!…read more Morris Body Shop are ROBBERS , even if you are elderly and disabled. I brought in my grandpa's vehicle for a repair (the car was struck and damage was admitted by the other party). Morris Body Shop is a "preferred" State Farm shop. The vehicle was dropped off for repairs, and picked up when finished. Inside, they had RIPPED OPEN A WRAPPED GIFT FOR MY GRANDPA and taken out the CUSTOM MADE ORTHOPEDIC SHOE we ordered, LEFT THE SHREDDED GIFTWRAP all over the interior then refused to take responsibility when confronted (giving the excuse that "we are not liable for theft of personal belongings") DO NOT GO HERE THIEVES ROBBERS !! WARNING !! AVOID AT ALL COSTS

My cars battery light came on yesterday and everywhere else i went for a potential battery…read morereplacement gave me an estimated 1-2 day wait period. I came to auto zone just to find out there was nothing wrong wrong with the battery or my alternator aside from minor corrosion on the positive terminal. Zac assisted me with my dilemma in less then 15 min. The battery light is no longer lit & my car is running perfectly. Excellent service!

A close friend's battery died. Triple A finally arrived, jumped the car, but offered no battery…read moreservice. Called the North Olmsted AutoZone at 8:40. They close at 9:00. The young technician said if she could be there in 15 minutes, he would replace the batter. She arrived at 8:45 & by 8:57 she was on her way. Unbelievable service & kindness!! Will tell everyone I know.

The place has a bunch of everything, but it's hardly in stock; the issue for me is that the place…read moreis full of empty promises. When things are said to be in stock, they aren't, or that they'll hold items for you and won't. I'm done with this location.

The service department was outstanding, and really helped me when I was in a bind I can't think…read moreMike and Ari enough!

BUYER BEWARE! I…read moredropped my 2015 hyundai Sonata sport off for 4 recalls to be fixed on 05/19/2023. I received the call to come and pick up my vehicle later the same day, that all the service was completed. Upon entering my vehicle the driver seat was moved all the way back to it's furthest position. I moved the seat up to my regular seating position and went a little too far forward and when I attempted to adjust the seat backwards the switch would not work. I tried this many times with no luck. I entered the dealership and explained the issue and a mechanic came out to diagnose the issue and agreed there was an issue and I was left with the impression that the service was covered since the seat was working when brought in for service. They kept the car over the weekend and I received a call Monday morning that the service would cost me $272 to fix the issue that they caused and acknowledged as much the previous Friday. Needless to say this was not the outcome I was looking for and decided to go elsewhere to have the issue fixed. Please be careful in getting service done here as you may come in with one issue and leave with another.

Let this serve as a major red flag to anyone considering entrusting their vehicle to ClevelandMoto…read more Based on his rhetoric and professed expertise on all things Piaggio and Moto Guzzi as relayed to me during our initial conversation, I anticipated a knowledgeable and thorough evaluation and repair of my new, under warranty Piaggio Beverly 400 from Phil Waters. At 350 miles my oil warning light came on. I did NOT purchase the scooter from ClevelandMoto but, as the closest authorized Piaggio service facility, I took it there for repair where I was assured by Waters that he'd resolve the issue. Over the next month, after multiple phone calls and an additional personal visit to his dealership at 2 weeks after drop-off, I was told that his request for parts from Piaggio was denied and that I should contact Piaggio personally to motivate their regional service managers as he could not execute the repair - allegedly a full wiring harness replacement - without their involvement. I contacted Piaggio Corporate and they responded and intervened almost immediately. They communicated with me and ClevelandMoto in a timely and professional manner via both phone and email. However, at day 28 with my scooter still in his shop, I was notified by Waters/ClevelandMoto that the repair had not and would not be executed due to man-hours required for the repair and parts availability. At that point, after 30 days of down time and with no repair, I was advised by Piaggio Corporate that dedicated national technical support along with guaranteed parts acquisition were made available to ClevelandMoto, and, as their dealer showed a continued reluctance to initiate a repair, I was directed by Piaggio to have the scooter transported at their expense to a different Piaggio dealer. On the day of pick-up I requested a work order and was told one wasn't available. I was also advised by Waters to pursue a Lemon Law action against Piaggio. The scooter was transported to Pony Powersports, Columbus, Ohio, and an electrical fault with the oil sensor was located and repaired. Total warranty time charged to Piaggio - 2 hours. Kudos to both Piaggio and Pony Powersports. They did in 2 hours what ClevelandMoto and Phil Waters couldn't or wouldn't do in 30 days.

I absolutely love Cleveland Moto! Phil is absolutely wonderful and incredibly knowledgeable and…read morehelpful in finding the right scooter. We ended up purchasing a Vespa and I am so happy we did. The purchasing process was easy and straightforward, and since the scooter I wanted was in the store it only took a couple days to get everything done and take her home! I would recommend anyone looking for a scooter to come here, and the people here are awesome and make the experience really fun.