We had tried family counseling in the past with mixed success. Lately our home life has been awful…read moremainly because our youngest teen has a host of emotional issues she is dealing with which has affected us all. We are unhappy. We decided to give family counseling another go although our youngest teen I mentioned was against it. The counselor "N"was almost 15 minutes late and provided neither an apology or excuse. My other teen said she was probably reviewing our file and prepping for our session but when we finally got started N was clueless as to why we were there. Wouldn't they ask these questions before the first session? It's not so much what she said but her attitude that made us feel we were not clients but instead an inconvenience or an annoyance. She kept looking at a clock and seemed to be in a hurry to wrap up the session well before our hour was up even though we started late. N was dressed like she just came from a 90's grunge rock fest and wasn't what I would have considered proper attire for a professional counselor. If N was great at her job I wouldn't have minded though. She made things worse, not better. She set my wife and I back a long way with our troubled teen. N jumped to conclusions without bothering to find out all the facts. For example, she accused me of being a "bully" with my youngest. She stated I needed to try other approaches to parenting but never offered any suggestions. Okay, I realize I'm not Ward Cleaver, I make parenting mistakes but I do the best I can and I have tried many different methods when it comes to parenting my troubled teen. The issue I have with this is N didn't bother to find out what types of emotional issues my youngest is dealing with nor what kinds of different "approaches" we have tried with her in the past before rendering her "bully" verdict. This will truly undermine what authority my wife and I have left with our youngest as she now thinks disobeying our house rules is akin to standing up to bullies. Maybe N was just having a bad day I don't know but she certainly needs to reassess her career choice if our family session her norm. N asked us at the end of the session if we wanted to come back. Thanks, but we will look elsewhere for help or try to sort it out ourselves.

Everything from the new building to the incredibly knowledgeable and helpful staff has been…read moreperfect. Finding available therapists and sometimes scheduling can be difficult, but that is only due to the high demand right now. A good sign that people are seeking help but not so easy for businesses who are trying their hardest to help everyone they can. My kids' therapist has even made emergency appointments if needed and genuinely CARES about their wellbeing. After years of ineffective therapy with other counselors, I feel absolutely blessed that we found Solutions. On the "technical" side for those of you considering this company, I feel I must mention that they actually have specialists in certain areas - this is not common for some conditions and has literally saved lives. Not that our previous therapists weren't great people who truly wanted to help, but sometimes you need someone who has an area of expertise in order to thoroughly address a problem. If you feel you are being under-served by your current counselor, don't be afraid to reach out and see if they can help you. Additional Notes: 1) The new building has an area just for kids that is stocked with books and a TV. Great for me to be able to keep my littlest ones occupied - none of our previous offices had this and I had to wrangle them in the car for 2 hours or chase them down halls bothering other sessions -- not fun!! 2) There is no front office staff on-site at the moment (June 2018) but I'm not sure if that's only at certain hours or if it's permanent. I personally don't mind at all and love that I can carry on a conversation without worrying about disrupting phone calls. 3) If you're an exhausted parent like me, they have a real, working coffee maker, woo!! Again, not available at previous offices. 4) Now, I'm a realist and I know all offices carry bugs from all the people in and out, but this place is CLEAN. Like, eat off the floor clean. Thumbs up from me!