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    Thunderbird Lounge

    4.0 (1 review)

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    1 year ago

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    Bloom's

    Bloom's

    4.3
    (123 reviews)
    1.6 mi
    $$$

    Love this lounge! Inside the hotel. Came with my friend on…read morea Thursday right when they opened so it was very empty. She told me they do get crowded on weekend nights. It's dark in there with pinkish mood lighting. We tried the bubblegum spritz and ocha kudasai. The spritz was our ultimate favorite - sweet & refreshing!!! :) Don't sleep on the crab cakes.... So good

    I would like to file a formal complaint regarding my experience at the hotel cocktail bar…read more My friends and I visited the bar with the understanding that it was busy, and we were more than willing to be patient while the staff caught up with service. However, the bartender, Vicki, refused to accommodate us at all, despite our willingness to wait our turn. Rather than acknowledging us or offering an estimated wait time, we were simply turned away. What made the experience particularly disappointing was not the wait itself, but the lack of professionalism and hospitality. We were treated as though our business was not welcome, which is not the level of customer service I would expect from a hotel of this standard. As paying guests, we expected to be treated with courtesy and respect. If the bar was temporarily unable to serve additional customers, a polite explanation or request to wait would have been completely understandable. Instead, the bartender's, Vicki, refusal to accommodate us left us feeling unwelcome and frustrated. While I thoroughly enjoyed my hotel stay, this definitely put an off putting taste in my mouth toward customer service standards. I hope this matter will be reviewed so that future guests receive a more professional and courteous experience. Thank you for taking the time to consider this feedback.

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    Jamila $14
    Jamila $14
    Inside Hotel Ulysses
    Inside Hotel Ulysses
    Bloom's

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    Thunderbird Lounge - lounges - Updated August 2026

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