Excellent vets, I feel fortunate to have gotten into this practice and they take wonderful care of…read moremy dog. I have spent several hundreds of dollars there over the past year for various services and some outpatient small surgeries. I agree with another reviewer that I felt nickel and dimed when they charged $10 to print out an existing prescription and I had to go back and pick up a physical copy because they won't work with outside pharmacies to call it in or take calls from the pharmacies. Maybe this is a new thing that vets are doing to make a few extra bucks, I never had this experience anywhere else. Also, they run a very tight ship. make sure you are on the dot for your appt...or you may get turned away.

Update: Their customer service manager reached out to me to apologize. She was very polite and…read moreconsiderate, and clearly wished to work to find a better outcome. She said I'd had a trainee help and said she'd improve the training. She said they can connect me with online delivery directly from the cat food company, which she did. I used it. They are more expensive than other online vendors. I may wind up paying the $10 for the paper script so I can go to other vendors.

Dr. Art Woodruff of Pet Housecalls is one of our absolute favorite people. He has provided thorough…read moreand kind care to our animals for the last nine years. He has seen us through cancer, kidney failure, spinal issues, vestibular disease, torn ACLs, a spinal stroke and two euthanasias. He's always been willing to discuss all available options. His wife, Debbie, answers the phones and is a gem. I love that she knows who I am and who my pets are when I call. Dr. Art also provides emergency care for his current clients, which is a huge bonus. We are forever grateful to have the most amazing vet providing care for our pets. I can't imagine being any luckier.

From the owner: Veterinary care for dogs and cats in the comfort of your home.read more

Dr. Pruett has worked in Bentley beautifully since he's been ill. It turns out that the scheduling…read moreis on a more as-needed basis than I thought. I have absolutely no complaints about Combs; in fact, I feel supported during this difficult time.

Based on my experience, Combs gets 5 stars for quality of care, but most of that is negated on a…read morenumber of other factors. The good - the vets are very good at diagnosing. The bad - there is much to be said. While my regular visits were essentially uneventful and helpful, there were a few occasions where there were disagreements, and they ultimately decided that they no longer wanted me as a client, and initially tried to part ways with me just after my dog had his recent Cushing's test and needed meds ASAP. They refused to refill his meds due to some rather scathing reviews I left. While truthful, they were exceptionally harsh due to my frustration over the matter. I deleted them because it was clear they would rather let my dog suffer than to speak with me about the matter. After I deleted those, they sent in a 1 month refill to give me some time to find another vet. That is why this specific review will be commenting specifically on my own personal experience. Prescriptions - my dog required a drug called Trilostane. They pointed me to the online pharmacy they used, and it cost about $200 a month. That was far too expensive, and when I told them that, I was given a list of network pharmacies. I'm on disability, and that was much more than I can afford. They either did not offer it or offered it at a similar price. I asked for a copy of the prescription, and was told they do not do that. (Indiana law requires a vet to do this unless they have reason to believe a drug or prescription is being abused.) I had to scour the internet until I found a place that offered exactly what I needed for around $60 a month. They made sure this place had the proper credentials, and sent prescriptions and refills there. I have been able to locate another vet who is flexible in how prescriptions are handled. Customer service - in my experience, it's fine to a degree. If you are neurodivergent, I suggest you find another place. There were a few times where I questioned things, including when I needed to find a way to get an affordable prescription. There were several instances of being given information at the last minute. The final one being the day of his test. We had been communicating via text to set things up. At no point did anyone contact me to inform me that my dog must be up on his rabies shot for them to perform the test. I took him in, and at the last moment, before they were about to take him back, I was informed they would not do the test unless he had his rabies shot. That's about the way it was put. I've worked in customer service for quite a long time, and there are a LOT of ways to phrase things in a gentle way to make it a little less unpleasant. They did not do that. It was very harsh, and as a person with ADHD, I do not process that sort of information well when it's presented in such a way. I told them all of this after they informed me they no longer wished to work with me. At this point, it can be considered discrimination. It's very disappointing to experience what was (to me) an extraordinary lack of professionalism. Good customer service dictates that you always do your best to keep a client informed and up to date, and you communicate in a way that is friendly and non confrontational. That was not my experience unless I simply agreed with whatever they said. Other notes - They shop out notifications to a third party service, which is pretty common these days. I received at least one about a month after the service mentioned was due. They do offer customer service by text, which can be VERY handy. Most of the time they were on top of things. There were times when I'd text asking for an update and did not receive a reply unless I followed up later.

Went in to take my new kitten in for shots and a routine visit and it went pretty well!! They were…read moreprofessional and throughly explained a lot of the things that they were doing as well as answering the questions I had regarding to my kitten!

They did a nice job. They seemed a little disorganized. But the man at the front did appear to have…read moreit all handled. The tech didn't hold our puppy tight enough and she wriggled out of his hold when they were trying to microchip. So they're doing that when she gets spayed next month. I like the facility and the stand is friendly. I'm looking forward to returning!

The vet techs and female vets are nice and personable and treat my princess well. Dr. Bob is polite…read moreenough, but generic in his approach and manner. And they are impossible to get ahold of. No one answers the phone. They use an answering service to call clients back, but I would prefer someone just pick up in the first place. Outside of business hours, you are unable to leave a message. They have a recording stating they are closed, etc. that repeats. The location is convenient for me and once there, I have had only pleasant experiences. Overall worthwhile, but mixed feelings as expected.

After some issues I had with my former vet, I thought I'd try Arlington again. I've got an old dog…read morewith a chronic condition, and they can do the testing and handle the meds. I had my first visit, and it's definitely a pleasant environment inside. The staff are REALLY friendly, which I appreciate a lot. I've found that more often than not, when I call it goes to voicemail, but today I got a live person to answer my question. The vet who checked my dog was a bit older, but very kind and gentle. I have been on the fence on whether or not it's time to put the old man down. Based on what he saw, it's not time. Which brings me to the prescriptions. It appears that there is a major issue right now regarding vets and how prescriptions are handled. With my last vet, to get the meds in their network, it would have cost me $200 a month. I found another vet that they checked out and were satisfied with, so they would send prescriptions there and they would be mailed to me. Arlington will either connect you with their pharmacy or give you a written prescription for an extra charge. The written prescription can be handy, and you can use any place you want, but you have to be prepared to wait. The upside is that using their network, the same meds I had been getting was only $20 more, partly because of a $15 charge that seems like it should only be on the first one shipped. They would not consider checking out the place I had been using. It sounds like that's their standard policy, so that's that! My dog was also prescribed some arthritis meds. Instead of a month supply, the seemed to fill a bottle with as much as they could and charged me for that. It was a hit on my wallet. I would have liked to have been offered some choices, like a 1 or 2 month supply. Overall, I was pretty happy with everything, and their pharmacy does offer auto ship options. I'll just have to remember to ask questions about the prescriptions ahead of time! I'm definitely happy with the friendliness of the staff. They all seem like they genuinely enjoy their jobs. That's a big change of pace.

We have 3 dogs and love each one. - We have tried to…read morelocate a VET to assist in their care, and each one prior to Town and Country, told us they were too busy and unable to care for our pets. - Town and Country was immediately caring and understanding of our needs; from the front office to all staff and Dr Shake, who saw us with a positive attitude and extremely professional care. We are very happy, impressed and appreciative of Town and Country . Thank you so much. - We look forward to further interactions with This outstanding Veterinary Clinic.

Dr. Shake is a good veterinary GP and I have trusted him with my 3 dogs, after having highly…read morenegative experiences with some other vets. He and his staff are communicative, generally returning calls within a day for questions. Price is reasonable and I have had no reason to question his judgment even in complex circumstances. I have not experienced too much of a wait from the scheduled appointment time. It is frustrating that he does not have more urgent care options for known patients, but I understand that this is a 1-vet practice. Unfortunately, there is a dearth of high quality walk-in providers in Bloomington.

I needed to get newly adopted puppies vaccinated for leptospirosis fast, because I live on a rural…read morecreek property with much wildlife exposure. The fastest I could find was a vaccine clinic from the Monroe County Humane Association, where they received a first leptospirosis shot from Jim Koch whose business address is this clinic. I spent the entire day driving them down to make sure they were protected. However, no one told me a booster was required. Nothing was printed, nothing was on the receipt, and nothing was said verbally even though I had their shelter vaccination records with me and presented them at check in. I even asked what other shots they needed. Nothing. I stumbled on this 2nd dose needed fact later. As a result, my dogs were under-protected for months on a high risk property, and now they have to be revaccinated as a start over. They were almost certainly exposed when protection mattered most and are now receiving additional doses afterward because of that gap. When I contacted the executive director of the Humane Association, he vaguely said the information had been "available," but could not explain where it had been provided or in what format. Instead of addressing the issue, the response shifted toward suggesting I was criticizing their mission to help animals. That misses the point entirely. If a clinic is going to administer vaccinations, owners should leave knowing exactly what boosters are required and when, especially when you present your records and ASK. Otherwise, they're not helping animals at all, rather are creating avoidable exposure risk and animals end up over vaccinated too. Given this experience, I would not feel comfortable using a veterinary practice connected with this clinic/vet again. I'm also not surprised to see other reviews mentioning confusion and disorganization.

Thinking of moving on. I've taken my cats here for so many years. But...in its current iteration…read morethis clinic isn't working for us anymore. Long waits to have phone calls answered. Lack of returning phone calls. No wait times to be seen even with an appointment and ugh worst of all, just the general feeling that Dr. Medlock was over it. Its seems a bit chaotic over there and I think I'll be taking my cats elsewhere.

I adore this veterinary hospital. I originally brought my dog here for a checkup, and they caught a…read morelump in his mouth. Through the process of scheduling, surgeries, testing, etc they have been so gracious, kind, and informative. The surgeon scheduled me in between surgeries to get my dog the immediate attention he needed. I am not from IN and my vet at home has been caring for my pets my whole life, so I was very weary of a new vet. Everyone here is so helpful and thorough, and the vets explain everything in detail, and value my needs financially and as an owner. One vet tech had spent her lunch break spending time with my dog (of her own accord, I never asked her to) so that way he didn't have to be lonely. I highly recommend this vet to anyone looking for quality care. The staff truly care about your animals, and you can tell they just love being around them. I also looked at some negative reviews... I am talking about the Northside clinic. I saw a lot of them were south side reviews. I was reading a lot of people had difficulty getting ahold of the vet. Whenever there has been concern about my dog, the doctor calls me directly. When I have left voice messages, the doctor calls me back promptly. At my first checkup, I spoke directly to a doctor. The only time I did not speak directly to a doctor was one time after a dental cleaning and histopathy, but that was because the doctor had gone into another surgery, and the nurse who talked to me answered all my questions and explained everything in such detail.

We love Arlington Heights, Dr. Breeze specifically! I love…read morethe new facility, it's always clean(we certainly leave a ginormous amount of fur behind) and haven't encountered another pet in the common areas even once. That is a huge relief, my dog doesn't typically do well with other dogs. That's usually a huge stress factor for me which I'm sure my dog senses. That has made a huge difference in our visits.

We appreciate having an emergency vet near by. They have been incredibly helpful since our current…read morevet that we have been with for 15 years has no time for us. In our latest use they are currently handling the followup care our Italian Greyhound that dislocated his elbow several weeks ago. The staff has always been pleasant and helpful to us. Thank you again for being there for our family. :)

Calm helpful and patient staff, was very pleased with how they helped us with our fur babyread more