Huge PO , but parking lot is not large. During busy times, there are no parking spots. So if…read moreyou need to go inside. (Likely) might be a struggle. Line is always long, busy area. But typically moves quickly Never had an issue. Though I try to avoid going inside for the parking issue.

I recently purchased a PO Box from this location as I had just moved and did not have a permanent…read moreaddress yet. I was happy to discover that the postal service now offers street address. The address for this location is 15701 Sherman Way. Van Nuys, CA 91409. Your box number is your unit number. They are able to accept deliveries from UPS and other carriers that previously would not deliver to a PO Box. For the PO Box section, they have extended hours up until 8 PM Monday through Sunday. This is a lot more versatility than before. I had a choice of going with this location or the UPS store and I chose this location because it's closer to the business that I'm starting. Prices are comparable with USPS being just a little cheaper. I think I can easily recommend this location. Edit is still a post office with all the postal services. This location even offers passport services.

received a very nice customer service from Paul. No struggle with parking.. I will come back again…read moresince it's only two minutes away from my house

I love this neighborhood Post Office. They closed the original one down the street by the Van Nuys…read moreCourt House several years ago and landed here. The postal workers are always friendly and helpful. You can drop off your prepaid USPS packages inside in the carts and avoid the line. *Mailboxes are available for rent. *Open Monday through Friday 10am - 5pm Saturday 10am - 3pm *Meter parking *Located on the corner of Haynes & Van Nuys Blvd

I needed to get my passport application processed. I came to this location via their walk-in hours…read moreon a Saturday. Let me tell you, plan for the day it is a long wait. In total I waited 4 almost 5 hours outside. Once your inside, it goes by quickly. They have seats inside. The people inside are friendly and very helpful. The young man that helped me when it was my turn, was very friendly and helped explain everything!

I was told to go to this office for passport services. I called and their phone lines are a mess…read more You press one for passport service and there is a constant beep, beep. Then you call back and the woman says stay on line and like the passport service, it's a loud constant beep, beep. Maybe they should get some more attendants for their phone service. Now I have to drive 32 Miles RT to even speak with someone and this is Monday and maybe they are close. Not surprising with how the PO is always asking for more $$$ for services. What a joke.

I have been to post office location couple of times. Sometimes there is a long line, but it moves…read morefast. In the mornings, line is usually not long. For customer service, I would say Rachel is the best. Both times I have been to this location. Rachel helped me and she is such a sweetheart, she is nice, friendly and patient. She takes her time and explain the process and how long it will take for items to be delivered. For parking, I would say it's easy to find a parking spot in the front.

I often visit the Post Office to send out packages. There are times where different locations are…read morejust more convenient for me while I am out. Visiting the Panorama City location isn't the most pleasant experience as their parking lot is off to the side, but at least there is a lot to park in. Sending packages out of country is a slight hassle for me and although I fill out the customs form the same each time. Different locations will tell me there is something missing. During one of my visits to this location I asked the clerk about my odd experiences at a different PO. They gave me the run down of what is correct and helped my experience become a pleasant and friendly one. Although this location isn't the most convenient one for me I would visit again if I am in the area. Parking: large private lot VERDICT: Rinse and repeat

Burbank's main post office, located in downtown Burbank. Ample parking available, handicap…read moreaccessibility, provides all postal needs. Friendly service.

Just moved to the neighbourhood, and needed assistance sending mail out. I received courteous,…read morekind, positive, and caring customer service from Tanisha. The waiting time was short. The environment was calm. The store is clean. Came in the morning and there was lots of parking available. I Found my new got to USPS store. Highly recommended.

This is my second time stopping by. The first one was not good at all. Probably it is because it's…read morealmost 5pm and they're closing soon. The male postal worker must be tired and he is not happy to answer inquiries. The second time, I came Friday afternoon. There was a line but it went fast. This lady named Sandra helped me to make the transaction easy. She explained to me in detail the differences regarding the amount of each mailing options. With that, it helped me a lot to decide. I agree with a fellow Yelper - Sandra has been a great. Recommended.

This is the worst post office in the entire valley. The service is HORRENDOUS! There was only one…read moreworker and a line forming outside. The big, Hispanic man with black glasses and a choppy beard takes his time helping some old white lady, and doesn't listen to anyone who asks him for help about drop-off boxes. It was our first time there and when it was our turn, he made us feel stupid for not knowing how it works. He told us to fill out a paper on the table, but there wasn't anything there! We informed him about it and he goes and slams two pieces of paper at us. How about you do your job and restock? If you think that's bad, he doesn't clarify anything. A man struggling to comprehend and speak English asks him a question, and he doesn't elaborate, only says the same thing. Not to mention he slams boxes and doesn't care if they're fragile. How are you working customer service with a sh!t attitude? This heavy set man is the most unhelpful, disrespectful, biased and arrogant man in the world. Even DMV workers have better standard. I wish I got a picture of him, but if you see a large man with glasses and a prickly beard, go somewhere else or go when he's not there. He needs to be fired!

This visit was quite an amazing experience. It's wasn't too crazy busy which is always a plus at…read moreany post office. Encino location has a small parking lot but it's equivalent to the size of the store. They have lock boxes which is always plus. Well, when we arrived we had some things that needed help with. Debbie who was available when it was our turn was absolutely AMAZING. She literally took care of us and then some. For someone who's in a business that has to deal with people one on one constantly regardless the mood of the customers. She was top notch. We had some question regarding mail which she totally answered and she even suggested some things to do instead. Plus I had a package that needed to be mail to the uk. Wasn't sure if I was going to but wanted to see what the price for international shipping would be. She took amazing care of us and explained everything nicely and professionally. Employees like her should receive a raise big time. Her energy shine with that amazing smile and professionalism. There was no attitude or self entitlement with her. She was there to do her job and help others. That's exactly what she did and then some. I did end up mailing the package which the price was steep but expected. Also the question we had was answered perfectly and professionally. Sometime the smaller stores tends to be the better option.

I have to say it is not just this branch but all the post offices in Los Angeles are an…read moreembarrassment. Outmoded, tragic sterile places where you are forced to stand in ridiculous lines because they are so underemployed. And now you cannot even mail something to another country without paying a fortune. I was trying to send a 56 page book in a flat envelope to Sri Lanka. The value of the book is $23 max. Postage would've been $38 minimum. Epic fail. I remember the post offices in South Africa and in France , are these lovely colorful bright and shiny places that resemble stationery and paper stores where you can buy gifts and snacks and have an all round pleasurable experience before you mail your goodies off. America, do something about your post offices . It is a darn shame!

Albert has very bad customer service. He was very rude. If he is working, I will not be served by…read morehim please get him training on better customer service. He will scare all the clients away if not.

All The guys who work here are like a neighborhood family. They're very gracious and eager to help…read more Jackie is like the manager and he's been there a long time. He knows a lot of things about the area, the people and of course he's very good at his job. He's friendly, kind & caring. You hear people all the time saying Thanks Jackie and they look forward to seeing him and sincerely wishing him good things. Plus you know that he feels the same.

About My Package Being"Delivered"!…read more Okay so to start of I order merchandise of a YouTuber and yesterday was a SUNDAY I got a notification that my package arrived but when I checked it was nowhere to be found but I remember that they don't work on Sunday That was the Red flag. So I came here so they can see this so they can TELL me anything about my package. The name of the package is a onesie!

Terrible customer service. The staff will blame you for their incompetence if you point out their…read moremistakes.

I was lucky enough to encounter the sweetest staff working here. It doesn't really matter how the…read morereviews for these kinds of business go (I hope), but in case they do I wanted to just highlight the service here. These workers are efficient and want to get you the help you need. I have been coming here to pickup some packages that missed me, and I have never had a real issue here. I have yet to use their services in terms of sending mail, but I do see that they have a very straightforward system in place for people who are sending mail out. I did have difficulty using the USPS website to reschedule sending a package to my address, but honestly it was much better just going in person to pick up. That is why I don't think technology will ever truly replace us. A person will always be valuable to a company.

Our mail carrier informed us that there was a vacation hold on our mail which we did not request…read more He told me to call the post office. I tried to call 9 times and was never able to reach a human being. The phone would ring and ring and then go to a fast busy. Nobody was ever answering the phone!! Unacceptable!