I recently visited the Beverly Hills, Tiffany & Co. to have a beloved bracelet repaired. I have owned my Return to Tiffany round tag bracelet for more than 20 years, and after it broke about 10 years ago, it sat unworn in my jewelry box. When I brought it in for repair, the staff explained that it would need to be sent to New York and that the repair would cost $80. During the process, they asked about the round tag charm. I explained that I had lost it years ago and had even hoped to purchase a replacement while I was there. Unfortunately, I was told that Tiffany & Co. no longer sells the individual charms separately. While I was disappointed, I was happy to finally have my bracelet repaired. Today, I received it back and was completely surprised to discover that they had not only repaired the bracelet but had also attached a brand-new charm. This unexpected act of kindness turned what I thought would be a simple repair into a truly memorable experience. After more than 20 years, my bracelet looks complete again, and I couldn't be happier. Thank you to the Beverly Hills team and everyone involved in the repair process for your exceptional customer service and attention to detail. It is gestures like this that create lifelong customers. read more

Tiffany & Co - Jewelry Near Me - Beverly Hills, California

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If I could give this company 0.1 stars, I would have a hard time believing that they even deserved that. I'm going to tell you a story, but I want it to be known that this did not happen at the Beverly Hills location. I'm using this particular location, in the hopes that a representative from Tiffany & Co. reads this and decides that this is not the way they want to do business. I spent a lot of money buying a pair of sunglasses from the Hyatt resort in San Jose Del Cabo, Mexico, for my wife. We were on vacation in February of 2025, and my wife really wanted them. I told her that it was absurd to spend almost $500 on ANY pair of sunglasses. But she really loves TiffanyAndCo, and told me that Tiffany makes quality products and that she would have them for years to come. The sales girl at the Hyatt told me that Tiffany guarantees their brand and product, and will gladly make things right, should the glasses be defective. Well guess what? Tiffany guarantees their products, unless something actually happens to them. Then, they don't really care. They told my wife that there's nothing they can do about it, since we purchased them from a, "3rd Party". Wait, what??? The Hyatt Resorts are authorized dealers for @TiffanyAndCo!! For these glasses to break the way they did, after not a lot of use in a year, is absolutely unacceptable. Tiffany & CO made over $12.5 BILLION dollars in 2025. To tell me that the $500 that I contributed, isn't good enough, is a slap in the face. Is this really the best way to gain lifetime, dedicated buyers? I guess we will find out. read more

Tiffany & Co - $500 Tiffany & Co. sunglasses that broke off at the hinge after minimal use!! - Jewelry Near Me - Beverly Hills, California

I went to drop off a bracelet for cleaning in January 2026 and it is now August 2026 and I still don't have it. I have been requesting them to mail it to me for months. I've given my address to a staff member that told me they would mail it. I've spoken to customer service. I've asked to speak to a supervisor at the store and can't get one. I'm pissed TF off! This bracelet has sentimental value and I need it sent to me. I'm going to keep at it and will update this review if or when I get my bracelet back. read more

Wasn't planning on buying bands yet and walked in expecting to just take a look at design first before actually deciding. An hour later, I walked out with two bands and a happy wife. Customer service was great, Randy helped a lot. read more

I went to the Beverly Hills Tiffany & Co store to get a pair of matching bracelets for me and my partner. I fell in love with the piece online but because of the size of my partner's wrist, I needed one larger than the largest available so a trip to the store was needed to see how we could make it happen. I was helped by Donielle Carter who walked me thru the whole process. Based on her investigation, I ended up buying two of the largest size they had and transferring a few links from mine to make it the correct dice for me and transferring those links to make his large enough to fit him. Not only was it the most cost effective way to the end hole but now there's also an additional poetic symbol of us being linked together forever. Thank you for all your help Donielle! read more

Tiffany & Co - Custom matching bracelets - Jewelry Near Me - Beverly Hills, California

I've shopped and have worked with client advisors in other shops on rodeo drive before, never had such an experience like this Tiffany boutique. Gerald is the highly recommended in my opinion. I had a great first experience with him and they're lucky to have him. Thank you! read more

Tiffany & Co - Jewelry Near Me - Beverly Hills, California

The customer service when calling in for information to check on your purchase/cleaning... 7/27/28 I called just to make sure my jewelry was ready for pickup... Their response when asking.." I will-try to transfer you". My response "TRY? Their response" This phone sometimes won't let me transfer downstairs, hold on... My thoughts "THIS CAN NOT BE TIFFANYS!! She transferred me to a calling center only to hear this representative say, "You're order will be ready in two weeks... She wasn't listening, I was checking on my jewelry that was being cleaned... When she heard that, her response " If it's been 48 hours your jewelry is ready, my response " Can you check & see if it's actually ready, I'm on my way there & I want to make sure... Her response, I'm unable to check right now, but if you leave your name, we will CALL YOU BACK! My thoughts, CALL YOU BACK! I just said Thank you, & went on to Yelp to give my horrible experience with them... All I wanted to know is if my jewelry actually ready for pickup... I'm getting my jewelry, never to shop there again... This is unexceptionable from a company like this! I see why their rating is only 3 1/2 Stars. read more

Great reputation and brand. You pay for the name but they paid to build this brand. Great service !

Tiffany never disappoints! Located on the famous Rodeo Drive in Beverly Hills adds to the experience!!! I've been shopping here for 24 years and I can honestly say I have had only 5 star experiences. Rita's service was amazing and I am looking forward to my next piece. A great selection to fit all budgets and tastes! read more

Tiffany & Co - Jewelry Near Me - Beverly Hills, California

Tony who helped us was fabulous! He lathered us with love, shine, and glamorous attention. We definitely left tempted to buy if not with many ideas to come back. Thank you Tony! read more

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This is a shout out to Lana, the sales associate who helped us choose a little gift. She was so patient, courteous and witty at times that we wanted to buy something even if we were not decided . She stayed after the store closed ( we came in late at the first place) and gave us some very good advice. She was not pushy and even suggested that we come another day when we made up our mind. Thank you for this wonderful service! read more

Visited this location twice in one week. Staff is friendly - not stuffy - and is ready to help. I'd recommend this location. read more

Tiffany & Co - Jewelry Near Me - Beverly Hills, California

Absolutely love this place for its repair service. My wife and daughter's Cartier tank watches look great now. And, Scott is so knowledgeable! read more

My daughter and I came in as she was looking for a chain link bracelet (return to Tiffany collection). We were greeted by a sales associate by the name of JuliAnna and from the beginning she had a very welcoming tone. She assisted us with showing us different pieces and although my daughter had made her decision of which to purchased we mentioned to JuliAnna that we would return shortly to purchase. We left and returned to make the purchase. While waiting we were greeted by another associate and was kind enough to bring us water as we waited for JuliAnna to finish up with her appointment. We finally made the purchase and we were happy that Julianna was able to assist us with. I am giving 5 stars for the excellent service Julianna gave us. BUT I would totally give 3 star for the other several sales associates that treated us as if we were not there as we waited for Julianna to return. One as a matter of fact African American was very snobby and rude with us. Others would just stare at us and not offer any help or even just acknowledge our presence. I would only return to purchase if I had an appointment with Julianna other than that I wouldn't waste my money or my time dealing with anyone else in that store. read more

Tiffany & Co - Jewelry Near Me - Beverly Hills, California

Huge thanks to Albina! Love all of my Tiffany, and so appreciate their help in keeping it beautiful. Stopped by for a cleaning of my silver diamond point frame. Albina and her team always do such a great job. While there, she noticed I was wearing a Paloma Picasso knot ring, and offered to give it a quick cleaning as well. When she returned, my ring was even more beautiful. I complimented her on her gold lock bracelet, and learned that she received it in conjunction with receiving their Charles Lewis award for exceptional customer service. Well-deserved! Love Tiffany. Love this location. And love the commitment to ongoing customer service. Huge thanks as always, and special shout out to Albina! read more

Tiffany & Co - Jewelry Near Me - Beverly Hills, California

I am beyond disappointed with Tiffany & Co. I purchased seven pieces of sterling silver jewelry, paying a premium price, because I was assured by the salesperson that Tiffany offers lifetime complimentary cleaning. That promise made me feel a little better about spending so much money -- at least I would always have a way to maintain the pieces. Fast forward to the first time I try to use this service, and I am told it no longer exists. No explanation, no alternative, and no effort to make it right. This was a major selling point at the time of purchase, and now Tiffany is pretending it never mattered. That feels deceptive and misleading -- if not outright fraudulent. For such a "reputable" brand, Tiffany & Co. does not stand behind what they sell or the promises their employees make. If lifetime cleaning is gone, then what is the customer supposed to do -- pay ridiculous prices for jewelry and be left with nothing when Tiffany changes its policies? If Tiffany won't honor the service they sold me on, then they should refund my purchase or at least provide an alternative (such as free cleaning kits). But instead, they have provided no solution at all. Customers deserve to know that Tiffany & Co. does not honor commitments made at the time of sale. Think twice before spending your money here. read more

Didn't buy anything but everyone was so nice and welcoming. Was certainly surprised! The blue box lived up to its name!

Tiffany in Century City : total terrible experience !! My son bought a Bracelet to Mother's Day. It was small and we called them to exchange for a larger one. We called to exchange, they charged my credit card the same amount my son have already paid. I called 3 times, they cancelled the charge and said that the store will order and call us. No one called. We called again and they said it will be ready on Wednesday (it was Monday) On Wednesday we went to the store but just one person to attend and 5 customers !!! I strongly not !!! recommend this company and this store read more

I've taken all of my daughters here on their 16th birthday to choose a necklace from the return to Tiffany collection. My older two both had nice experiences, but I recently brought my youngest, and the man who helped us was quite disinterested and rude. The collection wasn't out and I asked if he could show her some options, and without saying anything he handed her an iPad, which is fine but every time she asked to see one in person (mind you, she only asked to see two) he seemed angry about having to pull them out. He was honestly reminding me of an annoyed teenager working fast food, which is not the experience I wanted for what was supposed to be a special day. We ended leaving and going to the south coast plaza location, where we were taken care of wonderfully. I'm not sure of his name but he was an older man with tattoos. I would also like to mention there was a lovely woman when we went downstairs to the restroom, who was so sweet and personable, I'm not sure of her name but she was a young black woman. I hate to see this place go downhill so I hope she receives the recognition she deserves, and I hope they don't continue to allow employees like him to treat customers that way. read more

From the moment we walked in the experience was superb. We were greeted and showed around without feeling the pressure of having to buy anything. We went in just to look but the sales associate was so great to us my husband ended up buying me my first Tiffany T ring. Absolutely lovely ring. Thanks for making the ir shopping experience the best. Sales associate: R. Ghassemi read more

Tiffany & Co - Jewelry Near Me - Beverly Hills, California

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During this pandemic, they provided hand sanitizer upon entry. They catered to you and sanitized after every use. My salesperson, Melissa, was very knowledgeable. I had several styles in mind but forgot their names. She showed me everything I had in mind and other pieces that would go well with my collection. I really appreciated her expertise but my wallet didn't. I bought all the pieces I tried on. That happens when your husband lets you explore alone. Lol. My kids had a photoshoot too while waiting. This store was spotless and beautifully staged. Love it! read more

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After only a month of owning a set of pearl earrings and matching necklace, the jewelry has tarnished beyond belief. These pictures are fresh from picking up the jewelry from being cleaned at the store. For it to take 48 hours to clean, the job is lousy. You can see crud in the crevices and the color is lacking luster in person. It should be shining brilliantly. This jewelry is brand new. I'm disappointed with the quality of the jewelry. My husband visited the store to drop it off and he claims they were rude to him and ignored him for a while. When I came in on a Saturday a nice gentleman opened the door for me and showed me the way to the cleaning area. The lady who gave my jewelry back was pleasant and informative. These two experiences are very contradictory and troubling. The bottom line is, I will think very carefully before buying something from here again. It seems the quality is not matching up to the promise and the care is below subpar. Very disappointed. read more

Tiffany & Co - Jewelry Near Me - Beverly Hills, California

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Well.. let me tell ya.. we were shopping for my wedding band and we never planned to go to Tiffany's let alone made a purchase there. Anyways.. we're there. First thing that strikes me is service. We weren't even dressed like the typical customers.. but we were warmly greeted and our salesman patiently showed us everything we wanted to see and answered all our questions only to hear thank you we need to think. We went on to shop at a few more local jewelers. And we came back to Tiffany's. Because that simple yet elegant design grabbed me and held on to me for dear life as I was checking out other bands everywhere else. Some had very similar design but none were that exceptionally detailed and were much more affordable. They did look like cheap replicas compared to Tiffany's to an appreciative eye. We were greeted again and this time we celebrated our purchase. Pro tip: request champagne when you make your purchase if they forget to offer it to you. Now, I now Tiffany's is not known for wedding bands, but given my customer experience and the design quality I'm going to come back here to splurge. read more

Tiffany & Co Tiffany sells jewelry, sterling silver, china, crystal, stationery, fragrances, water bottles, watches, personal accessories, as well as some leather goods. Many of these goods are sold at Tiffany stores, as well as through direct-mail and corporate merchandising. Tiffany is renowned for its luxury goods and is particularly known for its diamond and sterling silver jewelry. Tiffany markets itself as an arbiter of taste and style is as described by wiki. Tiffany is a worldwide recognized brand. Tiffany on Rodeo Drive is the one I've frequented. Fortunate to have parents who gifted me with high quality jewelry, but unknowingly I acquired luxe taste. Then I only wanted luxe brand jewelry and Tiffany is among the list of my preferred. The various designers within Tiffany include: Peretti, Picasso, Schlumberger. Collections are extensive too many to list, but love love the diamonds, sugarstack, gems, bubbles, jazz and metro. Retrospectively, many of my personal jewelry collection are gifts I received from paramours, admirers and bfs are mostly from Tiffany on Rodeo Drive. The staff working in the sections of my favorite collections were very professional, thoughtful and always attentive. Really Like that they stayed in touch with the handwritten cards and notes, it's a nice touch and very classy. They also sent notes and cards to my gifting/benefactors reminding them of special dates of celebration. I'm the lucky recipient of these gifts :) My obsession for Tiffany extended to home decor; clocks, crystal, stemware, frames... and I also named my first little angel furbabe Tiffany!!! My family and I are guilty of naming our pets with designer brands :) My furbabe Tiffany is in heaven, which why I have not visited this store in a while. My furbabe Tiffany she loved shopping with me at this store and had her own collection of a Tiffany jewelry; mostly the 'Return to Tiffany' sterling silver dog tag collection that people wear as necklaces :) Must say that most of the staff are cordial and dog friendly. Definitely recommend+ read more

Not the Tiffany's I loved. Fashion Valley Tiffany's has gone down a different path since they were purchased by LV. I shop at Cartier now.

This was a very different company when I was growing up. I received a small keychain as a gift recently. It bent and lost its shape within six months. I brought it in, hoping that they would adjust it for free. Instead, they wanted to charge me $70 to fix some thing that I've had less than six months (and retail probably around 150). It's like one of those manufacturing warranties where you pay as much as the item in order to fix it, even though they built it in a faulty way. If you're going to create a keychain, it should actually be able to hold keys. I almost lost my keys because of how flimsy this thing fell apart. And the rep said (condescendingly, of course, , you pay extra for that ) "it's silver and silver bendsssss" then perhaps don't make keychains if the foundational metal is one that Benz and loses its shape... no? And let's never forget to mention that the staff here in Customer Service says it was just a little bit arrogant and condescending. Makes you never want to walk back in here when you're going to purchase something big. read more

Took me and my girl shopping here last month to look at some gear here. Looked inside as we were doing our little walk around tour in the city. We purchased a few items and all . Wonderful place to get your bling on many different things. Nice store and good service. I will pay them another visit. read more

Not your NY flagship but this would be California's equivalent. The experience of purchasing a Tiffany piece is a wonderful feeling. I don't expect anything less especially from this timeless store. I love that they offer free cleaning. I love that I'm greeted by security once I step inside. I love that the sales associates look up to me with a smile when they see me perusing through the rows of expensive jewelry that are calling my name! There's free valet parking right under this shopping mall, just route to TWO RODEO. read more

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My boyfriend and I are frequent buyers at Tiffany's. I went in with a few of my girlfriends to try on engagements rings and was received by very condescending and misogynistic behavior. It ruined my day as we were simply excited to see the selection prior to making an appointment. He was aggressive about my budget (I don't have one), was forced to put a number on it and then was declined trying on rings that were "outside of my budget". When I tried on a ring that was "in my budget" my friend asked to try it on and he replied "that will be $10".. Kindness is not a hard virtue. Do better. read more

Tiffany & Co - Jewelry Near Me - Beverly Hills, California

Came to get my ring cleaned during a visit to Beverly Hills. They told me to go to the basement where I waited for over 30 mins - man, the shopping experience really goes subpar when you've finally purchased from this Tiffany location. I was also 'educated' on how my ring is cleaned - and that my expectations are out of bounds - despite having the same cleaning service I requested at several Tiffany stores in Boston and DC. Yikes!!! Will not return here ever again! read more

Had Nancy as a sales person. Man she couldn't sell water to a dehydrated man. I came in to see a piece I liked but in person it looked much different. I asked her if there was anything else she can show me. Zero movement, just annoyed. I tell her a bit of my taste etc, and she shows me something 5x the price I was at, with a stuck up attitude . You know when you go to a high end store and the employees are the snobby ones? Like why are you being snobby? They act almost like they own the store , maybe an insecurity thing.. anyway.. I tried lightening her mood made a joke and eventually just pull out my phone and have to shop online and ask her to show me things I found on my own. I only asked for 3 items but she was annoyed every time. Like cmon, I want to buy something, show me things, talk to me, instead I had to browse on my phone and shop like that. This is my fourth time shopping at Tiffany's. Second at this location every other sales person was good. Talked to me, showed me things. You know actually sold the products. Nancy was just playing the I'm too cool part a little too hard. Touch Grass Nancy.. touch grass. Everyone else was friendly, I just wish I had a different sales person. Would have loved to kept shopping but after I bought it I just didn't want to deal with her anymore. read more

On December 19th, 2020, my husband and I visited this Tiffany & Co. location on Rodeo Drive to purchase a bracelet for myself for the holidays. After understandably waiting outside for our turn to shop, we were finally assigned J. Kim as my "Sales Professional" and our visit immediately turned south. After requesting that we utilize the hand sanitizer at the door, J. Kim hurried downstairs with the assumption that we would follow (without any verbal direction). My husband and I had to confirm with the door manager that we should follow the salesman and also confirmed that the sterling silver jewelry was displayed downstairs (I was not aware that he knew what I was shopping for). It was clear from that moment that I was not going to get the customer service I expected from Tiffany & Co. After finally finding J. Kim downstairs, I shared that I was looking to purchase the Tiffany heart tag charm bracelet and he directed me over to the charm bracelet display case (which was not exactly what I was looking for). I showed him a picture of SKU:18967537 on my phone and he shared that they were not in stock and offered no further workaround. I then requested to try on a few sizes of similar bracelets so that I could order the charm bracelet to be shipped directly to my home, starting with 7.5 inches. With rude hesitation, J. Kim pulled out a 7.5 bracelet and my husband assisted me in trying it on. As it did not clasp, I requested to try a 8.0 or 8.5 and was told by J. Kim that he did not have any 8.0 or 8.5 bracelets in stock that I could try on and "I could measure my wrist at home and order online." I was floored and felt that I was being pushed out of the store and was not valid as a customer (although I have been a life-long customer of Tiffany's and even proudly wore Tiffany pearls on my recent wedding day as an incredible gift from my now-husband). As my intent that evening was to purchase a self-love gift for myself so that I could have the blue box under my Christmas tree to open as a gift on Christmas Day, I asked J. Kim if we could look around at other items. He clearly annoyed said, "Sure," and immediately pulled out a mobile device and began following us as we looked around (which I'm certain is standard protocol). I asked him to share an overview of the store and where certain items were located (i.e. pearls, etc.) and he extremely rudely stated, "I don't know what you are asking." My husband sensed my immediate frustration and stepped in to calm me down. We had drove 45+ miles to this location and stood outside for 25+ minutes in the cold only to receive this terrible service. I almost asked J. Kim if I could have another sales person but wanted to just finish my visit as soon as possible at that point. I found another bracelet that I would maybe be interested in and asked to see it close-up. At that time, J. Kim pulled out a 8.0 (which he had previously shared was not in stock). My husband and I looked at each other in shock as we had clearly been lied to, and he helped me try it on. I decided to stay with the bracelet I had originally intended to purchase and although the 8.0 fit, I stated that I would like it to be a bit more loose at that is the style for the heart charm bracelet. J. Kim told me that a 8.5 would be sufficient to order and it was ME who had to nudge him to place the order there to be shipped to my home (although he DOES NOT deserve the commission from my purchase). J. Kim started the order at his computer and when it was time for me to pay, my husband asked him to confirm what he was ordering for me. J. Kim repeated the order, stating that it was a 7.5 being ordered. That was NOT what we had just talked about and I'm glad my husband stepped in to confirm the order. J. Kim told me I would have to order the 8.0 and then bring it in for a repair to get additional links added. I advised that we did not live close and requested that it be customed ordered to be delivered as-is (even if that meant I would not receive it in time for Christmas). He FINALLY shared that I could pay a $35 Servicing fee to add the links at the time of this order and get it delivered as a 8.5. We completed the transaction with no excitement and my experience at the Rodeo Drive Tiffany's was killed by J. Kim. It was clear he was disappointed that I was not going to purchase a higher-ticket item or he was exhausted from the day. Either way, I walked out of the store extremely disappointed and briefly shared that with the door man and he apologized. As my husband and I waited for the elevator to take us down to the parking structure, the door man ran after us with his iPad and shared that he would make a note for someone to contact me from the location. I shared that I would appreciate that and am STILL waiting for that call. 10+ days ago I sent an e-mail to the Beverly Hills location and Corporate Customer Service and I have still not received a response. Bummer! read more

This was my first visit to Cali. I truly enjoyed my shopping experience. The staff was super nice at all the shops, I received superb customer service and found everything I couldn't find in Charlotte. She even gave me separate boxes for my necklace and charm. read more

Tiffany & Co - Signature charm - Jewelry Near Me - Beverly Hills, California

Love Tiffany's. Spent thousands there. Now, one of my keyring got brutally out of shape, and I thought they can fix it, after all it's a major store and I thought they do minor repairs in house. 2nd floor send me down one floor, who sent me down one floor to customer service. Repair takes three weeks, they have to send it to New York. The small jeweler round the corner fixed it in 10 minutes, for 10% of Tiffany's price. I am questioning my love to Tiffany's a bit. read more

I've been to different Tiffany & Co locations and this place is the worst. Once - ok, it happens but twice? It's not acceptable for a high end brand like Tiffany & Co. . Went in for an exchange, needed a smaller size ring and they didn't have it. I was told that no store has it in the size anymore since the style is " old " and Tiffany is discontinuing it since " everyone already has it and people want new items ". Sorry I'm not everyone and I haven't purchased it in the past!! The salesperson didn't even bother showing me alternatives and every time I asked her to show me an item she looked like Im getting on her nerves. She just said " how about I just return the money and you can come again " in a rude way. - will never return to that location!!! read more

For it to be a high end jeweler the service is bad. It took 20 minutes for them to acknowledge us even though it was not crowded. The more I think about it I'm probably going to take the Tiffany necklace back. No respect, no money. read more

I love this store. I always get wonderful service here. They can ship gifts for you as well. Just pick it out, they'll put it in the blue box with ribbon and ship it off with a gift card. I'm a big fan of their barware. My friends seem to enjoy a big blue box full of glasses... wine glasses, martini glasses and recently they have beer glasses. My friends and I love the crystal pilsner glasses. They have many gifts under $100 and even a special section on the web site: http://www.tiffany.com/Shopping/CategoryBrowse.aspx?cid=563630&mcat=148207 I like their Christmas ornaments and enjoy sending those out in early December for friends and family to hang on their trees :) I am pleased that I get the same service here in jeans and a t-shirt as I do on the rare occasion when I shop in a suit. read more

Tiffany & Co - Entrance off Via Rodeo - Jewelry Near Me - Beverly Hills, California

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Thank you Yulia for everything. We had been shopping all day spending good and extreme amounts of money. I was exhausted. I had no intention on buying much other than a new collar and leash set for the dog. We just had an ugly Pretty Woman "Big Mistake" moments earlier at a department store on Wilshire just down the street whose name I will not mention. We had just spent 18K at Louis Vuitton. And I had no intention on buying anything else that day; other than for the dog. Do to your understanding and kindness she ended up buying some jewelry from you. Thank you for the champagne; it really took the edge off. read more

So, this is a perfect example of first impressions is everything. I dropped by this location today to have 3 of my rings cleaned and the reception I received from the security staff at the front was shocking! I was dressed casually as I had been running errands all day and when I attempted to enter the store I was wearing my mask and the security guy literally just stared at me. Having been to other Tiffany's locations in the past many times, I was expecting their usual, "hello, welcome, how can we assist you today?". Instead I received a cold glare. I then, explained why I was there and he just told me to sanitize my hands and tried to persuade me to leave as it would take too long for my rings to be cleaned as they had to be shipped to New York in times of COVID19. He came so close to me that I felt that he didn't want me to enter (so much for their staff adhering to social distancing regulations). I told him I understand and then he blurted out that I was wearing my mask inside out continuing with that rude, tasteless and offensive stare. I changed my mask and the other security guard yelled from across the store that I was wearing it the wrong way. It was at that point that I started to feel that they just didn't want me in the store because perhaps I was wearing torn jeans and flats - SOCIAL PROFILE MUCH? I told the guard that I wanted to speak to the service staff anyway to see my options of having my rings cleaned and he pointed to the elevator. I waited in the wait room for 10 min with no one coming out, while in the meantime, another customer joined me and she too didn't want to wait and we were about to leave when someone finally came out and asked us how she could help. I told her that I wanted my 3 rings cleaned and she said that since it's not done currently in store it would have to be sent to New York. She also told me that it would be a $50 charge for each ring. Tiffany's policy is lifetime cleaning for all their rings free of charge and I reminded her of that....but she didn't know. I have one word of advice for this store. Match the quality of service with the quality of your rings! I was appalled after I left. Never going back. read more

I came to the store to get some jewelry cleaned and Josue was very helpful. Great customer service.