1. Tiffany & Co

    1. Tiffany & Co

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    Boston, MA

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    Tiffany & Co

    3.6 (88 reviews)
    Ultra High-EndJewelry

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    Emily C.

    I must say, I have mixed feelings about their customer service. The employees could clearly see that you're browsing and waiting for someone to approach you; however, they walk the other direction and wait until you flag them down as if they did not see you. I don't believe that their employees are well trained. During my most recent visit, I came in knowing which necklace I wanted to purchase. The employee tried to push me to purchase a tarnished necklace and claimed that it is sold like that. As I did my research online prior to visiting the store, all the images online appear to be sterling silver. Also, she checked with the cleaning service and asked if the necklace could be cleaned; she came back and said it could only be polish, but not deep cleaned..yet did not have an explanation as to why that was the case. All in all, I did not feel comfortable with the idea of purchasing an expensive piece of jewelry that's tarnished! Luckily, I discovered that the location on Newbury Street had 18 in stock. I made a trip there and the necklace was in perfect condition -- sterling silver and not tarnished. I would recommend taking advantage of their cleaning services. All Tiffany & Co items are eligible for a deep cleaning. Though, note that you will be waiting a long time for a specialist to help you. There is a bell on the wall; however, you could ring it ten times, but no one would help you until you express that you've been waiting for awhile. A manager walked back in forth (to the back) to get something and he noticed that I was still there. He then asked an employee to assist me. He kindly offered me a pastry because I waited a long time.

    Bella K.

    I have to just say that I LOVE, LOVE, LOVE the service I receive at Tiffany & Co! I am even happier that there is a location or two that are very accessible to me personally which has me stopping in on line and in store more and more. This particular location provided excellent service on 2 different occasions so far. Visit 1: I had gotten engaged about 48 hours prior to the visit, and my ring had turned green on my finger. I was absolutely heartbroken, but quickly reassured that it was the type of metal, and was fixable. The gentleman quickly polished it back to perfect and sent me on my way with a proper cleaning cloth and explained it's care directions. I was then guided to customer service to drop off a necklace for cleaning. Visit 2: Pick up and and an exchange. Again, excellent service. I was greeted quickly, and guided to customer service for my pick up. The lady was very friendly and I had my necklace back in it's proper place in no time at all. I had an exchange on this visit that I had received as a belated Christmas gift. The woman helping me was friendly, bubbly, and just overall delightful. J. Marra is the name on the receipt. The whole exchange was seamless and with a better outcome than originally configured. I was able to get a small bottle of their new fragrance in addition to the earrings and am totally in love. I look forward to purchasing more pieces in the future!

    Excellent, friendly and efficient customer service.

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    Page 1 of 3

    Ask the Community - Tiffany & Co

    Review Highlights - Tiffany & Co

    Searching for an engagement ring, we walked into Tiffany & Co after fruitless hours dragging ourselves around the Diamond Exchange and other jewelers in Downtown Crossing.

    Mentioned in 2 reviews

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    Brilliant Earth

    Brilliant Earth

    4.1(94 reviews)
    0.4 miBack Bay
    $$$
    Walk-ins welcome
    Offers payment plans

    Rose Donaldson is the best jewelry consultant to work with at Brilliant Earth on Newbury Street!…read moreShe is personable, kind, genuine, and excellent at sales. She helped me find the perfect earrings, and I ended up with two pairs instead of the one pair I was originally looking at because she was so helpful and understood my ultimate vision! I am very pleased with my purchases and would only want to work with her again! I love Brilliant Earth's products and highly recommend. Great value!

    The "free" ring resizing feels like this: your ring is taken hostage, then it is all of sudden…read more"damaged", and then you get an insane quote. Here's what we experienced: first, extremely poor communication (generic "item received" emails with either incorrect or zero meaningful information about the sizes requested and pick-up vs shipping information) - when we called and emailed to follow up, we were told to just trust the process; second, despite the ring being in perfect condition when we dropped it off, we got a call saying it was damaged and that the resizing and repairing it would cost over $600. When we picked it up, the stone was indeed much looser than it was when we dropped it off, so it was damaged either in transport or by their "repair" team. At the end of the day and this long, stressful process, we took the ring to a local family jeweler instead who resized the ring for $60 and fixed the damage for free. Shocking right? If you look through other reviews other customers have also had their rings damaged during the "free" resizing process so I wonder if it's a way to squeeze money out of customers. We purchased our Brilliant Earth ring before they went public in 2021 and still love the product but since then, their poor IPO performance likely drove down customer service and I would honestly be product quality now given this experience - be careful!

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    Brilliant Earth
    Brilliant Earth
    Brilliant Earth

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    Bostonian Jewelers & Manufacturers

    Bostonian Jewelers & Manufacturers

    4.8(102 reviews)
    1.2 miDowntown
    $$

    Purchased an engagement ring here. Ali and Hagop were great to work with -- very friendly and…read moreexperts in their craft. The ring came out FANTASTIC! I love it, my fiancé loves wearing and staring at it, and strangers love to compliment it. I'd call that a success, well done Bostonian :).

    Another amazing experience at Bostonian Jewelers!!…read more My grandmother passed away and left me a beautiful diamond ring (her mother's emerald ring she had put inside a band with trillion diamonds). I brought it here to get resized and an updated appraisal. Once there, Ali talked me through ways to improve how the center diamond was set in the ring. We worked together and came up with a personalized frame and chose to add some side baguette diamonds to make the appearance of the center stone look bigger than it is. After a lot of back and forth, we came up with the perfect vision for the ring. Ali, Hagop and their whole team worked so hard in bringing my vision to life. I wanted to keep the integrity of my grandmother's ring while enhancing it slightly. I can't say enough good things about all of them. Trust them with your family heirlooms. They will exceed your expectations, as they did for me! I could not be happier! So not only is my great-grandmothers emerald diamond more secure in there but the way they were able to enhance it and make the ring look more like a complete ring amazes me!

    Photos
    Bostonian Jewelers & Manufacturers - After

    After

    Bostonian Jewelers & Manufacturers - Before

    Before

    Bostonian Jewelers & Manufacturers - Baguette eternity wedding band by Bostonian Jewelers designed to compliment my grandmothers 70 year old engagement ring

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    Baguette eternity wedding band by Bostonian Jewelers designed to compliment my grandmothers 70 year old engagement ring

    Homsy Jewelers

    Homsy Jewelers

    4.9(216 reviews)
    1.2 miDowntown
    $$

    Homsy Jewelers was an absolutely outstanding experience when I purchased an engagement ring this…read moresummer. After doing some research and shopping around, I met David, Fadi, and the family team at Homsy. They took the time to listen, invite us into their store to learn about the diamond and ring-buying process, and never batted an eye at any question we had - no matter how simple. There was never any pressure, and we got the feeling that they had our best interest in mind at all times, and wanted us to be happy with any purchase. Translation: they treat you like you are part of their family. The prices were reasonable, work was done well and in a timely fashion. They were even able to take a ring design we were interested in replicating and making a custom setting with their CAD design tools. What impressed me most about Homsy was what great communicators they were. I knew that when I called, they'd immediately answer and know what was happening. Or that when I emailed, I'd get a response right away. You don't get this type of communication at most places - including similar competitors in the city - and this is what really impressed me the most. Homsy Jewelers now has 2 more lifetime customers. Excited to return here for wedding bands and future jewelry.

    I got a mixed bag at Homsy, unlike what seems other reviewers have said. I bought earrings and a…read morebracelet from here. No issue with the earrings, but the bracelet I bought just kept breaking. I had asked when I was considering buying it, whether I could wear it every day and sleep in it. I was given a confident 'yes'. But then when the bracelet broke and I brought it in to be fixed, suddenly it was 'not an every day bracelet'. The only reason this isn't a 1-star review is the earrings and the fact that they (tried to, as it broke multiple more times) fixed my bracelet free of charge. I will not be purchasing any other jewelry here, and I am not selling my bracelet back to Homsy. I will be taking my business elsewhere.

    Photos
    Homsy Jewelers
    Homsy Jewelers - Engagement ring.

    Engagement ring.

    Homsy Jewelers

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    Mejuri Newbury

    Mejuri Newbury

    2.2(11 reviews)
    0.3 miBack Bay

    I came in looking for a gift for my two maid of honors for my wedding. Carina was so helpful and…read morekind. She answered any questions I had and was respectful of my budget. I'm very happy with the pieces I picked. Carina also went out of her way to package them up so beautifully! Truly appreciate the great experience!

    I understand that it was a busy Saturday, but this location was downright unhelpful. I already knew…read morewhat I wanted to get from a prior trip to the Seaport Mejuri location and just needed to come in to check sizing. I looked up my items online, which was difficult given that (with no labels on any of the jewelry) I didn't know what to search on their website. So I was ready to purchase items, just needed to check sizes (which is what an in-person jewelry showroom is for). We waited in line due to store occupancy limits (understandable, it's a small location) and once we got in were immediately accosted by an associate who asked if we were finding everything ok. She disappeared once I said that I knew what I wanted and needed help with sizing. When I had to go ask someone from the back desk area for help, they rolled their eyes and scoffed at me for...asking them to do their job and help me understand the (unlabeled) sizing for the bracelet. If you're going to have no labels on your display for what the sample sizes are (20/22 inches for a chain necklace, a very slight difference, plus no idea which sample bracelet was for the M/L/XL sizes) at least have helpful staff! Then, when checkout time came I was told that the price was going to be more than I had originally budgeted for since we had picked out the necklace with a slightly larger diameter. I asked for clarification and the girl helping me gave the most convoluted explanation about the bracelet already being upsized. She expected me to already be knowledgeable about the different finishes too. I had to advocate for my 10% signup discount to be applied. And when we got home, one of the boxes was missing the storage pouch and polishing cloth. Overall a really scummy experience all around that I felt like I was being tricked and upsold with unclear explanations even when I knew what I was purchasing. I'm used to buying fine jewelry and having nice laid out options sheets that this business model was clearly lacking. Or even transparent pricing! I'm betting that they treat their staff poorly because they are so unenthusiastic to even help out people who know what they want! Such an unnecessarily stressful experience. The gals next door at Glossier are so much nicer and more helpful, and their price point for makeup is far less than the consideration for buying what is ostensibly marketed as fine jewelry. Most things are extremely marked up and of variable quality as compared to standard jewelers. I only came because I liked one particular design and had felt it before as solid. TL;DR Even if you already know what you want, don't go to the Mejuri on Newbury, maybe the one in Seaport instead. Very unhelpful layout and staff.

    Photos
    Mejuri Newbury
    Mejuri Newbury
    Mejuri Newbury

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    Tiffany & Co - jewelry - Updated September 2026

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