Rose Donaldson is the best jewelry consultant to work with at Brilliant Earth on Newbury Street! She is personable, kind, genuine, and excellent at sales. She helped me find the perfect earrings, and I ended up with two pairs instead of the one pair I was originally looking at because she was so helpful and understood my ultimate vision! I am very pleased with my purchases and would only want to work with her again! I love Brilliant Earth's products and highly recommend. Great value! read more

The "free" ring resizing feels like this: your ring is taken hostage, then it is all of sudden "damaged", and then you get an insane quote. Here's what we experienced: first, extremely poor communication (generic "item received" emails with either incorrect or zero meaningful information about the sizes requested and pick-up vs shipping information) - when we called and emailed to follow up, we were told to just trust the process; second, despite the ring being in perfect condition when we dropped it off, we got a call saying it was damaged and that the resizing and repairing it would cost over $600. When we picked it up, the stone was indeed much looser than it was when we dropped it off, so it was damaged either in transport or by their "repair" team. At the end of the day and this long, stressful process, we took the ring to a local family jeweler instead who resized the ring for $60 and fixed the damage for free. Shocking right? If you look through other reviews other customers have also had their rings damaged during the "free" resizing process so I wonder if it's a way to squeeze money out of customers. We purchased our Brilliant Earth ring before they went public in 2021 and still love the product but since then, their poor IPO performance likely drove down customer service and I would honestly be product quality now given this experience - be careful! read more

If you go to Brilliant Earth on Newbury St. you have GOT to book an appointment with Yasmeen. My engagement ring is from this store and I was shopping for my wedding band. I came into the appointment with zero knowledge or idea of what I wanted and Yasmeen was kind, excited, welcoming, and most importantly an absolute joy to work with. She took me back to feeling like I was a kid again and the fun of trying on jewelry/putting on a fashion show with your best friend. I walked out trying to decide between two rings and promptly booked a final appointment with her to retry those two rings. She was so excited to see me again and didn't push me one way or the other but rather encouraged me that I literally couldn't make a wrong decision, which elevated all my stress. Ladies and gentleman, thanks to the amazing help from Yasmeen, I got my perfect wedding ring!! The price was not too expensive as well and their one time plan purchase to cover any diamonds lost in your lifetime, was a nice perk. read more

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Maddie is outstanding at her job. She helped me find my dream ring, was patient and answered all of my questions! Thanks Maddie and BE for your welcoming energy and care. read more

Their 30 day exchange window is from the time of delivery to the store rather than the time from the pick up date. There is no flexibility on this policy. As a result, I will not be purchasing my wedding rings from them due to this poor customer experience read more

My favorite girlfriend and I are at the beginning stages of engagement ring shopping and we had so much fun exploring different styles colors and shapes!!! Abby Jonas was absolutely lovely and so so helpful. Specifically, the detailed recommendations sent by email were sooo well tailored to us. Thanks so much!! read more

Had such an amazing experience at this location. Working with Ruby made the process so enjoyable for both of us when we booked our appointment. For anyone shopping for an engagement ring, or any products offered at Brilliant Earth we highly recommend! read more

My partner worked with Ethan to create my engagement ring, and then we went together to design our wedding bands. Ethan really helped us explore our options and how we could customize our rings to make them perfect. He was knowledgeable, kind, and made the process less intimidating. We had such a great experience, and I'd recommend to anyone to work with Ethan! read more

I made an appointment with Abby to create the most unique and beautiful engagement ring. I couldn't have asked for a better consultant to sit down with and build something so special. Abby was able to answer all my questions and take the time to educate me on the diamond, setting, etc. I cannot thank her enough for her help and support! If you're thinking of buying from brilliant earth, DO IT! read more

If you're thinking about getting a ring from them...don't. I have never written a review for a company, ever, and felt the need to after my experience. My engagement band of less than two years has cracked in 3 separate places, and I have not had any known instances when this would have occurred. I did not get it resized so that's not the issue. When dealing with Brilliant Earth, customer service, they said they would not cover the fix and that we were required to pay for half of it. I can't imagine worse customer service, and if you are considering buying from here, know that there could be major quality issues down the road. Update: I immediately reached out to the email address provided below in the comments by Eric from Brilliant Earth and it bounced back, saying my email is not an internal email address approved by the company. Perfect example of poor customer service. read more

Truly brilliant!! We purchased my engagement ring and both of our wedding bands from Brilliant Earth. Making an appointment for the showroom (conveniently located on Newbury Street) is simple. During your appointment, you have a dedicated staff member to show you different styles you can try on and answer questions. I love that the diamonds are ethically sourced and there are also lab grown options. There are a variety of settings, ranging from classic to more unique, and all are beautiful. I had NO idea what kind of engagement ring I wanted before going (they do have a cool virtual try-on feature online, which helped somewhat), and it made such a difference to try rings on in person and feel confident in our (major) decision. My soon-to-be fiancé then picked out the perfect diamond and ordered online. My 1.5 carat round diamond in platinum Selene setting (which has 2 small side diamonds) is simply stunning and exactly what we wanted!! When we got the ring a few weeks later, it was too big (despite taking my ring size in the store). Similarly, my fiancée's wedding band was too big and had to be resized. Be aware of this, as you may want to go a size down if you're on the fence! Fortunately, they have free resizing for the first 30 days, and it was simple to just drop it off and have it shipped back to us. They are taking COVID precautions seriously, limiting the number of people in the showroom, taking temps before entering, and putting up plastic between you and the staff. We felt very safe and taken care of! read more

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I am so glad that we got our wedding rings and my engagement ring at Brilliant Earth. A friend recommended them to me after they learned of the company while learning about the lab diamond industry. A lab diamond was exactly what I was looking for, and our rings are gorgeous and were very manageable price-wise! We had so much fun going into the store and trying on rings. The team was so nice and answered all of our questions and made both visits a blast. The rings came promptly, and the team even answered all of my crazy questions when I was second guessing my wedding ring. Their customer service is unmatched. Thank you Brilliant Earth! read more

Brilliant Earth - Jewelry Near Me - Boston, Massachusetts

Ruby was very helpful, kind, and knowledgeable and helped my fiancé and I try on different wedding rings. She patiently guided us through all of the different options and made sure we had the correct sizes. We will be coming back soon and recommend this location to all! read more

I have never written a bad review before, but I guess it's a great time to start when they have ruined a beautiful moment in our life. My fiance and I went into brilliant earth to resize my ring. No big deal. While we were there we were interested in looking at wedding bands but unfortunately the show room was not open. Totally fine, we understood because we didn't make an appointment for that. We only made an appointment to resize the band. So we made one to look at bands. The girl in the showroom assured us that it would only be 2-3 weeks and that it would be an easy process and it would give us plenty of time for our band appointment. We made the wedding band appointment 5 weeks out We hand off the ring and at week two, I was curious to see if it was ready. It wasn't. Fine she did give us a range. Week three comes around and now we have contacted brilliant earth at least 3 times and guess what? They have pushed the delivery date all times. All times were different excuses. "We want the ring to be perfect, you can't rush perfection" "Production is having delays but we don't have access to production timeline" "We don't have enough people working to produce your ring" "The band size change was too drastic so we had to make the ring over completely" "We see you have contacted us multiple times and I have just expedited the process but unfortunately this is the earliest date" (still not here at the earliest date) Now it's been 5 weeks and we have our band appointment in two days with ZERO hopes that the ring will even be here. We have celebrated countless times with our friends and family without the ring and superficially it is disappointing. We are not unreasonable people if you just tell us the truth. I don't need bullshit excuses like "perfection takes time" just be straightforward with the process. Train your employees to give accurate time lines. Train your customer service to be better in situations like this. Don't tell customers that their ring will be ready when it hasn't even shipped out yet. Highly disappointed in this company and how this process has panned out. read more

After having about 5 independent issues with my order and purchase, I was contacted by a customer service representative from this office, Chloe. She was quite nice and patient and understanding, but ultimately was empowered to do nothing to compensate for all of the issues I had experienced: delays, incorrect information, 3 different shipping errors. All these issues delayed my engagement, and created a ton of extra work, not to mention frustration and anxiety for me. I told her I didn't want free pieces of jewelry as a consolation, but rather a modest partial refund or would accept a credit to a future order. (These issues cost me a ton of extra time, and I think it is totally fair to ask for some compensation.) Nevertheless, all she offered was what I told her I did not want. She is probably not to blame for having no other recourse, but I was still left extremely disappointed in the customer service experience. read more

Unfortunately a poor experience all around. Unsure if post IPO and -70% stock price they just stopped caring. Very quick to get you an appointment and in touch with sales. Numerous appointments scheduled (without even our approval of the time) where the wedding bands we asked to see were not there after being confirmed for showing. The person showing was late to the appointment. The identical rings are also cheaper elsewhere. Took over a month to resize an engagement ring and the outsourced phone support had no clue where it was or when it would arrive. They were unable to escalate or put us in touch with anyone that had more information. Mixed material rings sizing is one and done, get the size wrong and you're stuck with it. Great ethical marketing campaign, but impersonal service. What should have been a once in a lifetime pleasant experience was a true disappointment. Will not recommend to anyone. read more

I had a bad experience and would not recommend this company. They were pushy and I read tons of reviews on how poor the quality of their jewelry is. I went ahead and ordered from them anyways because my girlfriend liked a certain style of ring they had, and after paying for the ring they reached out a week later and told me the diamond i purchased is out of stock. They then tried to get me to buy a more expensive one and told me if I wanted the one I ordered I would have to pay thousands of extra dollars for it to be custom created. One of the worst parts about the whole experience was calling customer service to have them help me with my complaint which was like calling Comcast as I reached someone out of the country everytime and never someone from a local store. I finally got a refund and ended up going through a local jeweler which I would highly recommend. All of my local jewelers told me they see lots of folks with similar experiences to mine with Brilliant Earth. I wasnt even going to leave a review but they actually reached out to me with a copy and pasted a personalized "heartfelt" message months later about how they hope everything went well with my proposal and they want me to tell everyone about the positive experience I had (same person processed my refund...so that goes to show you how personalized their experience really is). read more

We had the most amazing experience here in Boston with Ruthie! She was welcoming, patient and did not pressure us to choose a certain stone or make a decision before we were ready. She was supportive, knowledgeable, professional and personable. She took the time to get to know myself and my partner and was eager to answer our questions and fulfill any of our requests! We cannot thank her enough for making our experience so enjoyable! read more

We had an amazing experience creating a custom gemstone engagement ring with Abby! she was so fun to work with and helped me find my dream ring so seamlessly. read more

Steer clear... I have the Sonora eternity band- it's beautiful, but I've only had it for 10 months and 2 diamonds have already fallen out. You can send it out for 1-2 months and B.E. will inspect/repair (only if it's a manufacture error). I also have a B.E. engagement ring and the white gold has worn away in less than 2 yrs. They shared that refinishing is not covered (some buyers do this annually) and is commonly needed. Boston showroom experience was good, but isn't worth the cost you're paying/are required to pay to keep it looking the way you bought it. read more

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Great experience. Would recommend anyone to shop here. They walk you through the whole process and it was not overwhelming at all. They do a perfect job at finding exactly what you want. read more

We are beyond disappointed with Brilliant Earth. I got engaged a year and a half ago, and we used Brilliant Earth for convenience and the lab created diamond selection. We chose the Selene setting. While washing my hands at work last week, my entire setting crumbled. Two of the side diamonds went down the drain. I was left with the center diamond setting sitting on top of the drain and a horse shoe shape for the band. I work an office job and am very careful with my jewelry, so I was devastated. We contacted Brilliant Earth believing they would also be shocked by this turn of events and stand by their product. Instead, they informed me it was my fault, and the ring was irreparable. They told me they would be "happy" to work with our insurance company to purchase a new setting, which would cost approximately $1500. We are taking my ring to a jeweler who will stand by their product after only a year and a half of use and will never return to Brilliant Earth. I am incredibly sad that the ring my fiancé chose is now destroyed. Please let my story be a warning to you, choose a jewelry store who will stand by the value of their product which is supposed to last a lifetime. read more

Brilliant Earth - Engagement ring - Jewelry Near Me - Boston, Massachusetts

DO NOT PURCHASE A RING HERE. I had a similar experience to others if you thoroughly read reviews where things go wrong, and I won't bore you with the details. In short, Brilliant Earth damaged my engagement ring during the resizing process and refused to refund the cost of the ring unless I signed a nondisclosure agreement. I have never experienced or witnessed such horrendous customer service and disregard for other people's time, money and feelings. It was extremely hard to get in contact with the Brilliant Earth reps who were handling our case. I never saw my ring again after I dropped it off to be resized and I never received a refund from Brilliant Earth since I refused to sign the NDA. I highly recommend you save yourself the heartache, frustration, time and money, and take your business to a local jeweler who takes pride in their product and genuinely cares about ensuring a positive customer experience. read more

Had such an amazing experience with Brilliant Earth. My fiancé and I mostly used their online services (chat, email) since we are from New York but stopped into their Boston location to view our diamond. It was an adorable location and we were met with knowledge and patience. Our associate gave us plenty of time to look at each ring to help us ultimately decide what we wanted. Their customer service team (Catie Thomson, Vanessa Samaniego and ESPECIALLY Tara King) were amazing every step of the way, helping me with questions, advice, and opinions. I never felt pressured to buy at any point and was always answered with a friendly, speedy response. I can't express how much I appreciate their time and knowledge. It's a little nerve wracking buying a diamond online but the entire process was seamless and we wouldn't change anything! read more

Brilliant Earth - Jewelry Near Me - Boston, Massachusetts

So lucky to have one of their few brick-and-mortar shops near us! My (now) fiancé and I had discussed rings and I knew he was shopping for one. We had even looked together and I *thought* I had an idea for which style I would prefer. We also liked the idea of this store-mostly online so prices don't include markup to help cover storefronts, and more importantly, all the stones are ethically sourced. My fiancé was able to pick the mine and could rest assured that workers in that mine are payed a good wage and their kids have educational opportunities. This is definitely a "feel good about your purchase" business, and not just Bc the rings are beautiful! We made an appointment and I ended up changing my mind about style--turns out he knew which one I would settle on all along! We got sized and found the perfect ring (when we went I didn't realize that he was so close to buying it). I absolutely love it! Very glad we purchased from them and very very pleased w the look and feel of the ring. read more

Brilliant Earth - Three stone diamond ring for present, past, and future :) - Jewelry Near Me - Boston, Massachusetts

Adele was amazing! She was so patient with my boyfriend and me as she walked us through the different aspects of a diamond and answered all of our questions. We didn't feel rushed at all, despite having a later appointment slot and going a bit over time. I totally recommend her and Brilliant Earth to anyone engage ring shopping. read more

I wish I'd checked sources other than the Brilliant Earth Website for reviews before suggesting them to my fiancé. I've worn my ring for less than 2 months and the prongs and band are already bending. I went into the Boston store a few days after I started wearing it and expressed my concern for how thin the setting was and was told BE rings rarely bend and that's not something to worry about. Evidently, that's not the case. read more

My girlfriend and I went to Brilliant Earth on Newbury street in Boston and worked with Minh Huynh. It was an incredible experience. I was a bit nervous being a lesbian couple and being very new to ring shopping. However, Minh was so incredibly amazing and made us feel comfortable, confident, welcomed, special and excited the entire time! Overall she was amazing to work with and made it such an unforgettable experience. read more

Overall my engagement ring is beautiful. Something that i believe is worth sharing my opinion on is my experience with their lack of quality customer service and their repairing process. Shortly after receiving my ring from my fiancé we both noticed that the diamond was completely crooked and looked lopsided, as well as the prongs didn't seem secure and made me too scared to wear it as I was worried my diamond would fall out. We brought it to the Boston showroom to be sent out for repairs and were told it would take approx 1week for someone to contact us with an update and 2-3 weeks for it to come back to us. Unfortunately the customer service kept us in the complete dark even after multiple times we attempted to reach out to them for updates they just kept blowing us off. The customer service rep literally told us "I don't know". Just very very disappointing. What do you mean you don't know?... They reassured us someone would reach out "ASAP" and literally never got a call/email from anyone. We finally get an email almost 2.5 weeks later that my ring is magically back in the showroom ready for pickup.... uhhhh okay? I go to pick up my ring and it's still as crooked as before, if anything it actually doesn't even look like anyone even attempted to fix it. So disappointing !! Very disappointed with the whole experience. I can't stress enough the word "disappointed". The rep offered to send it out again but obviously I'm not going to trust them with sending my ring across the country again for another month and be kept in the dark especially since clearly they don't know what they're doing. How about you just do it right the first (or second in this situation) time? That's a shame, brilliant earth. read more

Brilliant Earth has finally arrived to the East Coast in Boston! It was my first time ring shopping with my boyfriend- ah! and squeal! It was also an honor to be their 3rd customer on their opening day. It's located on the 6th floor of the building, so don't miss it while walking by... cause I sure did! Someone has to be the guinea pig for these things :) Upon entering, we were greeted by warm bright smiles of the workers with complimentary water and chocolate during the wait. (Make sure to make an appointment beforehand!) We looked through the styles of rings, were educated on how to choose a diamond, checked ring sizes, and left with an unforgettable experience. They did everything so brilliantly (just like their name!). Guess all that's left for me to do is... wait :) read more

I was nervous after reading some of the reviews but I couldn't be happier with my Brilliant Earth engagement ring! We ordered it online and had no issues with it shipping to the house. When it came it was a little big for me, so I did have to have it resized. My fiance and I decided to drop it off at the Boston show room. The service was excellent both dropping it off and picking it up about a week and a half later (a pleasant surprise since they said it would take 2-3 weeks). We are both looking forward to our appointment next month to pick out our wedding bands! read more

Brilliant Earth - Jewelry Near Me - Boston, Massachusetts

My boyfriend and I had a really great experience at Brilliant Earth, looking at engagement rings. To start, the appointment process is really smooth and professional. After you submit an online request, they confirm your appointment time and ask you a few questions about specific things you want to see. When we arrived, we were greeting promptly, offered water and chocolate, and the appointment started right on time. Our sales associate had all of our information and my preferences and already had an idea of how to structure the appointment. The showroom itself is quite lovely, very open and light. We went right into trying on rings, narrowing down the choices as we went. The rings were all so lovely, and it was often really hard to decide. Once we had a few selections, she encouraged us to take pictures and compare them side by side. She then went on to talk about diamond options and prices. She was very practical about the quality of diamonds we should consider and definitely had no problem staying within our budget. At the end, she sent along a bunch of information to my boyfriend about what we had discussed and picked. She was not sales-y and there was no pressure to buy, which was really great. read more

Brilliant Earth's mission of ethical jewelry is what drew us in, but the excellent customer service is what sealed the deal for us. We visited the showroom in Boston and were helped by Brennan, who helped educate us to make an informed decision about the diamond and setting that we ultimately chose for our engagement ring. He was great at guiding us and helping us choose a style that we liked despite the fact that we came in with very little knowledge of what we wanted. After our session, Brennan continued to be very responsive and helpful with suggestions and answers to my questions via email in the weeks following. 10/10 Great Experience! read more

We visited the Boston showroom in July together to browse and get an idea of what style rings I liked. Our appointment was with Kimberly and she was fantastic! She was extremely knowledgeable and helpful in guiding us to finding the perfect ring. We left the showroom that day very excited and discussed getting engaged some time next year. From there my fiancé was in contact with them to purchase the ring and said his experience with the purchase was seamless. Kimberly kept him updated every step of the way! Little did I know he was proposing this past Saturday 9/24/16. It was an incredible day and the ring was the icing on the cake. We would highly recommend Brilliant Earth and plan to go back when we are ready for wedding bands! read more

Brilliant Earth - Central Park 9/24/2016 - Jewelry Near Me - Boston, Massachusetts

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Update: I went through the resizing process and was pleasantly surprised by how easy it was. I contacted someone for a return label, packed it up back in the same box, and then sent my ring off for resizing. I received my ring back in the mail earlier than expected and now it fits perfectly. Brilliant earth also accommodated me- since my fiancé was deployed and I never am home before 530, they requested Fedex to hold my ring at a location for me to pick up. I appreciate them being able to accommodate me and request return shipping that made my life easier. They also emailed me and let me know my tracking number on its return! read more

My fiancé and I made an appointment at the showroom to design my engagement ring. I had an idea of the style that I wanted and filled out the survey beforehand. The team was really good about getting in contact with me and confirming everything before as well. When we got to the showroom, we had an appointment with Nicole White. She could not have been nicer! She pulled so many options for us, was so flexible, answered all of our questions easily -- and made us feel like we were her number one priority in that moment. She followed up with us within hours via email and we were so happy with our decision we purchased the ring the next day. I couldn't recommend her or Brilliant Earth more! read more

Had a great experience. Booking the appointment was easy and they reached out on more than one occasion to see what I'd like to view. The store was very clean and we felt very safe. Brennan was knowledgeable and answered all our questions. I enjoyed trying on multiple rings and having the option to view everything. Brennan didn't rush us and we felt confident in our purchase. read more

My experience with Brilliant Earth has been nothing short of phenomenal. My girlfriend and I both use the service to shop for both of our engagement rings. Adele Leikauskas at the Boston office has been a godsend throughout the entire process. Her communication and discretion have been so professional, and her recommendations and advice have been top notch. My girlfriend and I now have our dream rings (still have to pop the question though, haha!) and we recommend using Brilliant Earth to find yours. read more

I bought an engagement ring from Brilliant Earth about a year ago. Everything was stellar. Smooth appointment process. My fiancée loved the ring. We had to get it resized, and that process was also very easy - a simple return process and we had it back within a couple of weeks. Fast forward a year, we're looking at wedding rings. Of course, first place we go is Brilliant Earth. Very different experience. We book an appointment for Saturday at 6pm - we live two hours away from Boston, but we figured it would be fun to make a day of it. The Thursday before our appointment they call us to reschedule our appointment; apparently their system let us book our appointment during an employee break. They ask if we can reschedule to 3pm, so we move our lunch plans and make them dinner plans. Then on Friday, we get another call - again, our appointment was booked during an employee break, and now they're completely booked on Saturday. After some grumbling, we keep our dinner plans and make a separate trip into the city to visit them Sunday. Everything went well at the appointment and we liked the rings, so we made a purchase. Except now there's an issue with the order. Ok, I'll get in touch with them and ask them to fix it. Send an email to our salesperson - no response from her. So I follow up with a phone call - the lady on the phone says she has to talk to the salesperson - and I never hear back. Follow up with a second call, I press 1 to request a callback at my number - and never get a callback. Bizarre experience, I feel like I've dealt with two different companies. 5/5 for the engagement ring, 1/5 for the wedding rings = a 3/5 star experience Edit: Bumping them up a star. A manager reached out to me, apologized for the troubles, and resolved the issues promptly and professionally. Much appreciated. read more

Such disappointment. I booked an appointment a month ago, & apparently I booked a 15 min drop off vs a showroom consultation. After driving an hour, getting my nails done and planning a whole day in Boston, I was told I couldn't even get sized. I asked if there was any way I could just see some of the rings and size my finger for the 15 mins I booked (a person was already reserved for 15 mins w us anyways) and was turned down. I heard great things but due to the lack of sympathy, professionalism, and effort to even CHECK to see if I could be at least sized- I will not be back and will not recommend. I left in tears. Unfortunate experience.. read more