Buyer Beware: If you're considering purchasing from David Yurman, be aware that the high price tag…read moredoesn't guarantee high quality. And if your piece needs fixing down the line, expect to pay through the nose for something that should have lasted longer in the first place. Save your money and look elsewhere for jewelry that holds up to its promises without extortionate repair costs. Absolutely Disappointed with David Yurman's Jewelry Quality and Repair Pricing I bought the Petite Helena Open Ring in 18K Yellow Gold with Diamonds (2.5mm) as a gift back in December 2020 for $1,350.00. I trusted that purchasing from a brand with such a high-end reputation would ensure not only beautiful craftsmanship but also longevity. Unfortunately, that wasn't the case. After only a few years of wear, the ring needed repairs and refurbishment. I brought the ring into the store, expecting quality service that would reflect the premium price I paid. Instead, I was hit with an outrageous repair estimate of $750.00--almost half the price of what I originally paid for the piece. This is simply absurd. The ring's quality has not held up, and now I'm being charged a SHOCKING fee to fix something that shouldn't need such extensive work after just a few years. Makes me wonder--if David Yurman stands by the quality of your products, why aren't you willing to back them with better warranties or even reasonable repair pricing? The fact that you charge exorbitantly for repairs instead of addressing possible craftsmanship issues speaks volumes about the lack of integrity behind the brand.

Terrible - would give ZERO stars if an option. Purchased the Madison bracelet - paid over $1000+…read morefor it due to alternating gold and silver links. Not two weeks after the purchase, it slipped off my wrist due to a faulty clasp. Numerous friends experienced the same situation with loose latches, defective latches that needed repair. Luckily they noticed before it fell of their wrists. David Yurman knows of the design flaw based on the number of reported repairs yet they don't care. Terrible customer service, did not care one iota only told me to buy superior home owners insurance. NOPE ....next time, I'll but superior quality jewelry with superior customer service elsewhere. No thank you David Yurman!

Always very helpful and easy to work with. Honest too. Great selection. Buy with confidence.read more

My wife and I have been doing business with Fernando for many years. She used to get great walk-in…read moreservice to buy and repair jewelry. She is now handicapped, so I take in her jewelry for repair. I now use him personally to replace my watch batteries and wristbands. Often he will service me on the spot if he is not busy. If he is busy I leave it and pick it up later. We have found him to be reliable and affable -- always a pleasure to do business with. Larry L.

We bought two Baume et Mercier watches here a few months ago. Good selection plus solid looking…read moregold jewelry. If you like very classic stuff, this is a good choice for traditional jewelry.

DeScenza does great work at a fair price, they offer beautiful things, and their folks are super…read morenice!

I can't say enough good things about Rinaldo at Art Gold in Everett. I walked in as a first-time…read morecustom jewelry customer with only a reference picture and a clear vision for a Masonic pinky ring--and Rinaldo treated it like it actually mattered. From the first conversation, his customer service was next level: patient, focused, and genuinely listening to every detail and concern I had. He didn't rush me, didn't just tell me what I wanted to hear, and he set expectations like a true professional. He told me up front it wouldn't look exactly like the picture--more like "about 95%"--and what he delivered was honestly even better than the reference. The whole experience was strong from start to finish: quick turnaround, great communication, and when I picked it up the presentation was phenomenal. But the real story is the craftsmanship--the ring looks and feels like a true heirloom, with clean lines, strong detail, and quality you can see immediately. If you want a jeweler who combines high-level craftsmanship with serious professionalism, Rinaldo is the guy. Bottom line: he took my idea and turned it into a custom family heirloom I'll be proud to pass down for generations. I'll be back--no question.

After the passing of my grandmother, she had left me a diamond ring. It took several years to…read moredecide what to do with it, Renaldo at Art Gold in Everett mass helped me design and create the most beautiful and economical real diamond ring that I could of ever hoped for. His total professionalism and honesty as well as his genuine concern for the fact it was my grandmothers has made it to be not as a jeweler but a personal friend. If you ever are looking for a jeweler, you will not find a more honest and caring jeweler than Renaldo.

Absolutely the place to go for watch battery replacement and watch repair. No ridiculous…read moreovercharging here

This place is horrible! Do not go here! I brought them my watch to replace the battery and they…read morebroke it. They did then "fix" the watch, but it was still not fully functional, I needed to buy a new watch, and they charged me for them breaking my watch. I then bought a new watch from them, it broke within a few months, was under warranty, I returned to them, and they refused to repair it, saying the damage wasn't covered by the warrantee, when it clearly was a covered issue. Do not go here for watches, repairs or new watches. And they are not trustworthy, I will never go here again.

My family has been going here for 3 generations! Excellent service and craftsmanship.read more

My family has been going to Santisi for over 40 years. My dad went there to get my moms engagement…read morering, I bought my wedding ring there and my sister got hers there. They are trust worthy and amazing at what they do. They appraise jewelry, and are always prompt to fix anything that is broken. Always calling to make sure that you are kept in the loop with whats going on. Kim is also a jewelery sleuth! She's great at finding hard to find pieces like my treasured Ladybug pendant that I wear around my neck. I get compliments on it EVERY day. My sister asked her to find one and she did! It was the perfect wedding gift! They are family run and care about what they do. I wouldn't go to a mall or chain jewelry store ever. Go To Santisi!

Hratch is top notch, an artistic mastermind in jewelry design. HR is one of a kind with his crafty…read moreand unique work of art. His work gives you such a beautiful fulfillment that leaves you smiling at all times, with that must have, gotta have it piece of jewelry. HR pieces, is your first love that stays in the honeymoon phase I own a few of the master's work of art and I enjoy each piece, as the quality of the setting and gems are just breathtaking! I could go on and on about this artist. Just know these 3 things; #1 quality, #2 #2 Uniqueness and #3 He never disappoints !

Dropped by on my lunch break because a prong on my engagement ring was bent. They fixed it in less…read morethan 10 minutes free of charge and cleaned it up extra sparkly! He also gave me some recommendations for upgrading the setting in the future to prevent the issue from happening. This is a classic old school shop that knows their stuff. I will definitely be back for all my jewelry needs!

My partner and I purchased a semi-mount setting from Market Square Jewelers (MSJ) in Cambridge, MA…read moreto use with my mom's diamond. The troubles began when MSJ called my partner to pick up the ring even though the appraisal wasn't ready. He proposed, and then MSJ called to say they had forgotten the appraisal and needed the ring back for 3-4 weeks. To add to the frustration, they charged us for this forgotten appraisal. I noticed visible issues with the ring: a noticeably sunken sapphire and visible metal blobs around the bezel, which looked like sloppy leftover glue. Despite assurances from the Harvard Square staff that the ring would be returned perfect and issues would be addressed, the ring was returned to us in the same condition. After asking for advice on Reddit, I learned that the sapphires were likely cut too small and the silver blobs were janky clips that were not securely clipping the stones in. I contacted the Dover location and the Manager of Repairs said they would fully remake the ring, either with the original designer or a new one, depending on the diamond's proportions. However, the remake looked even worse, with smushed milgrain, gaps where the sapphires were too short, and a jagged, twisted bezel. The manager brushed this off as choosing the wrong designer, and mentioned she didn't have a "good eye" like I did. She also mentioned that MSJ was losing money on this process, which was irrelevant to our concerns. Instead of addressing the quality control issues or explaining why these problems occurred, MSJ seemed more interested in making new things without fixing the existing problems, and thus creating new ones. When we received the loose diamond back after opting for a refund instead of a last attempt, it had two noticeable chips that were not there before. MSJ said they stood by their work and that they would have been told if there was a problem in the setting process (which made no sense given the consistent negligence and repeated failures) and claimed the chips were pre-existing. The manager refused to compensate for the damage and did not allow me to get in touch with the owner. This two month long ordeal was incredibly disheartening, time-consuming, and stressful. The consistent negligence and lack of quality control from MSJ were appalling. If you're considering MSJ, think twice before trusting them with your precious jewelry. (See R/EngagementRings on reddit for a longer, more detailed review)

Karen and Olivia are SO helpful and have such an amazing selection of jewelry. I had been looking…read moreeverywhere for a vintage wedding band and not only did I find what I was looking for, I found too many options that I loved. Karen and Olivia helped me narrow down exactly what I was looking for and helped me find the piece of my dreams. They also were so helpful and offered to customize one of their existing rings, resize, or make a beautiful one from scratch. Knowing how excellent their service is I will take all of my jewelry back if I ever need sizing or integrity checks. I had so much fun shopping and cannot wait to find another beautiful piece to enjoy.