It was my first experience and I couldn't have left happier. I had brought in my first watch to get…read morelinks removed and the staff was amazing and attentive to all of my needs. Absolutely recommend!

I went to Dolabany to get a custom necklace made as a gift with a stone I had bought abroad. The…read moreowner, whom I dealt with, showed me a setting/ design, told me the price, and said he would have it ready for the special event I needed, which was a few weeks away. The necklace was ready 3 days late, after the event. I did not get upset, but was disappointed. When I went to pick it up, the owner showed me the stone and his work, which I complimented. I asked where the chain was. At this question, he got very angry and told me I didn't mention a chain. I explained I thought buying a necklace meant the whole piece- chain and stone, so it could be worn. He continued to berate me, getting louder and ruder, yelling over me as I tried to explain that I didn't realize it didn't come with a chain. He exploded, continued to yell at me, and stormed around the store as if I had insulted him. So rude and impossible to talk to or reason with at this point. He kept yelling and screaming. Again, I complimented his craftsmanship but said I didn't understand that a necklace meant just the stone setting without the chain because I had never done this before. I was stunned by his aggressiveness, anger, and rudeness, and I have NEVER experienced this kind of treatment or customer service anywhere- all because I didn't realize the chain wasn't included in a necklace purchase. He had me in tears as I left. I wish I had read previous reviews, particularly the "lowest" rated, because I had the same experience as those customers, and I would never recommend this store. RUDEST OWNER WITH NO SENSE OF CUSTOMER SERVICE OR HOW TO DEAL WITH MISUNDERSTANDINGS. INTIMIDATING AND SCARY. STAY AWAY!

Without doubt, the most experienced and nicest jeweler. He can repair all kinds of jewelry. He…read morehas fixed my watch, cleaned my rings, repaired bracelets. He is so inexpensive, I feel badly he does not charge more. Visit him, don't let this store close like all the other stores in WRox.

I brought in a gold coin to have made into a necklace. This is the third major piece I have had…read moremade. I had another necklace and my engagement ring made there. THIS TIME WAS AWFUL! He quoted $500 and charged $800. I called two weeks ago to see how it was coming along and was not told anything of the increase in price. When my husband went to pick it up - the price changed. We have the ticket that says $500. It is the jeweler's responsibility to quote correctly and communicate to the customer if there is a problem. If he makes a mistake the customer should not have to pay for it. AVOID THIS PLACE - IT IS FALLING APART. DO NOT TRUST HIM!

Salem was so helpful, patient, creative and had amazing taste! The building is gorgeous, the…read morejewelry collection is a great mix of individual unique items, as well as great staples that can be mixed and add to collections. Great find in Metrowest area!

If I could rate it 0 stars, I would…read more.... I purchased a Scott Kay bracelet and ring from this jeweler years ago. Scott Kay jewelry is known for its unique black antiquing -- a design element that is embedded into the metal and requires professional, careful handling during cleaning. If not done properly, the antiquing is stripped away, ruining the piece. I've had them clean these pieces in the past without issue -- until now. My wife brought them in recently for their annual cleaning. She made it explicitly clear to the person behind the counter that these were Scott Kay pieces and that the antiquing must not be removed. She was met with a dismissive "yeah, yeah, yeah" attitude, and despite the clear instructions, they went ahead and completely botched the job. They destroyed the bracelet. The antiquing was stripped away, the finish is now tarnished, and the piece looks absolutely nothing like it should. When my wife confronted them -- visibly upset -- their response? "We're no longer a Scott Kay retailer," and a half-hearted offer to maybe "try reaching out to someone" who could help. No real apology. No offer to take ownership. Just a shrug and a weak "there's probably nothing we can do." This was 100% their fault. They never should have accepted the bracelet if they didn't have the capability to handle it properly -- and now I'm left having to track down someone to recondition the piece and pay out of pocket to fix their mistake. Absolutely irresponsible and unprofessional behavior. This jeweler clearly doesn't understand or respect the value of the pieces trusted to them. If you care about your jewelry, especially high-end designer pieces, take them somewhere else -- somewhere that will listen, treat you with respect, and most importantly, not destroy your property.

Beautiful reset my engagement ring to better highlight the stones. Very knowledgeable.read more

After extensive research of area jewelers, I chose Alex & Company to repair my treasured…read moreanniversary ring. Their careful, expert attention and explanation led us all to conclude the ring needed to be replaced -- heartbreaking, but I believed I was in good hands. Replacing the ring meant interacting with my insurance company and appraisers, all of whom commented on what a pleasure it was working with Alex and Company. And, I, completely agree! Alex, his wife, his son, and other family members and staff are kind, patient, and completely invested in customer satisfaction. The ring Alex designed and fitted for me is beautiful and in its presentation, is a tribute to my initial cherished ring. I couldn't ask for more.

Couldn't help me with my watch repair. So not sure how good they really are. Not much inventoryread more

I came here to get the battery replaced for my Bulova watch. The service was well done, quickly (I…read morewas there for less than 10 minutes) and at a very reasonably price. Would definitely recommend!

Needed a battery for my watch, called to see if an appointment was necessary (was Friday afternoon)…read moresaid, "no just come in" so off I went. Arrived and said it will only be a minute . . . Was almost 2!! It takes me longer to set it!! 7 bucks, Super-fast service, what else could you ask for?? As Arnold once said, "I'll be back."

My experiences have been mixed. I think the business was probably great in its time, but the…read moreservice is now slow and the attention while you're there is divided. You better be organized, because I'm not confident they are. I've brought pieces of my grandmothers in to be restored, and the results were were good, but left me wishing for a bit more. It seems the work was done half-heartedly. Two of the items broke again within a month. While the woman who works there does seem willing to help and offer advice, she is agonizingly slow. I went to pick up three items, which should have been a quick in and out, but it took FOREVER. Seriously, an hour. She also kept confusing the prices and then charged me $50 over the agreed amount, until I pointed it out and she refunded me. Plan to be a while and know your math. Also, they will not call you when the items are ready to pick up. I've had to check in every few weeks. That's not right, in my opinion.

Rana is wonderful and very patient! I had a hard time making a decision, and love the quality of…read morethe ring I chose.

I recently inherited a diamond ring but the diamond was not set in the ring. So I went to the mall…read moreand got a price from every jewelry shop there. This one was the best price and I thought that they were the nicest too. It only took a few day (another jewelry store told me 2 weeks!) so I was extremely happy with this place. My ring came out absolutely beautiful! Highly recommend.

After purchasing a bracelet from gorjana for my girlfriend's Christmas gift, and the subsequent…read moreunintentional loss of the item a few days later, we notified gorjana with little hope they'd be able to help out. Not only were the folks at gorjana extremely courteous on the phone, but they quickly escalated our situation and request to leadership and kept us up to date with progress. We received an email this evening notifying us that a replacement bracelet is ready for pickup at the store and we were in disbelief and overjoyed. Top-notch professionalism from the Chestnut Hill staff and outstanding corporate customer service from leadership. An exception to the norm maybe, but we are very thankful to all involved on the gorjana side, and they have just gained a new loyal customer and advocate!