Very attentive customer service. A clean well lighted space, as well. Staff was super helpful.read more

I purchased lab created diamond studs for $1,000. I wore…read morethem once and the earring post bent. Returned to Jewelry Exchange within one week of purchase They would only offer me a merchandise credit. NO refunds. Since they carry junk, I am uninterested. Don't go. Go to a local reputable jeweler!

My fiancé and I picked up our engagement ring from here and we LOVE it so much Almaari Jewelers…read moredid a fantastic job making a custom piece using a diamond from my grandma's earing stud and the diamond and gold from my parents' first engagement ring at a reasonable price. In the middle, Mike and I picked out our own stunning lab grown diamond. Sam, the store owner and fantastic jeweler, was very patient and listened intently to all our asks and even found the perfect vine-like setting for us nature-lovers. He even explained diamonds and showed us some behind the scenes work on how to create such a fine piece. Never once did it feel like Sam was trying to sell us something out of our budget. We actually came under budget by a couple grand. He shared his cell phone number with us in case we had any more requests or questions and even sent us photos and videos of the finished product. Sam at Almaari Jewelers made such a beautiful heirloom that I can't stop looking at We are so happy with our experience that we even asked to take a photo with Sam upon receiving our ring! Thank you, Almaari Jewelers! We will definitely be coming back here for our wedding rings.

Sam is an absolute delight to work with. He is warm, friendly, gentle, responsive and honest. He…read moredoes beautiful work in which he takes great pride. I'm grateful to have this jeweler close by.

A somewhat hidden gem in an area that I refer to as an antique desert. The building is a renovated…read morebarn and very charming, but not nearly as charming as the owner. Jeanie is simply delightful to chat with, but more importantly, she knows her antiques. I could, and did, spend hours perusing. Lovely china, unique accent pieces, furniture, and some very fine jewelry. I found a beautiful ring that just happened to be my birthstone. And the price was right. Some antique shops can be stuffy and intimidating. You won't find that attitude here. What you will find are treasures of times past and a woman who loves her shop and her customers.

Imagine my surprise, logging into this Hell Site for the first time in years, only to find nasty…read moreDMs in my inbox from the owner. All I said was that the staff was cold and unfriendly to us and made us feel unwelcome in her store. Well, Renee, thanks for proving my point! Really wondering how we could have come across as "rude and obnoxious" when we spent all of 10 minutes in the store, were almost totally ignored by the staff, and these messages were sent months after my review. This woman couldn't pick me out of a lineup. As a full time antiques dealer, I'm totally horrified to have another business owner attack me, a perfect stranger, in this immature way. If any customer of mine has any problem whatsoever, I always apologize and try to make the situation right. I would rather eat a dog turd than treat someone this way.

Salem was so helpful, patient, creative and had amazing taste! The building is gorgeous, the…read morejewelry collection is a great mix of individual unique items, as well as great staples that can be mixed and add to collections. Great find in Metrowest area!

If I could rate it 0 stars, I would…read more.... I purchased a Scott Kay bracelet and ring from this jeweler years ago. Scott Kay jewelry is known for its unique black antiquing -- a design element that is embedded into the metal and requires professional, careful handling during cleaning. If not done properly, the antiquing is stripped away, ruining the piece. I've had them clean these pieces in the past without issue -- until now. My wife brought them in recently for their annual cleaning. She made it explicitly clear to the person behind the counter that these were Scott Kay pieces and that the antiquing must not be removed. She was met with a dismissive "yeah, yeah, yeah" attitude, and despite the clear instructions, they went ahead and completely botched the job. They destroyed the bracelet. The antiquing was stripped away, the finish is now tarnished, and the piece looks absolutely nothing like it should. When my wife confronted them -- visibly upset -- their response? "We're no longer a Scott Kay retailer," and a half-hearted offer to maybe "try reaching out to someone" who could help. No real apology. No offer to take ownership. Just a shrug and a weak "there's probably nothing we can do." This was 100% their fault. They never should have accepted the bracelet if they didn't have the capability to handle it properly -- and now I'm left having to track down someone to recondition the piece and pay out of pocket to fix their mistake. Absolutely irresponsible and unprofessional behavior. This jeweler clearly doesn't understand or respect the value of the pieces trusted to them. If you care about your jewelry, especially high-end designer pieces, take them somewhere else -- somewhere that will listen, treat you with respect, and most importantly, not destroy your property.

Had some dental gold I wanted to sell. I got a quote of around $50 from an internet place but then…read moreremembered Goddard and how nicely he fixed a gold chain I had. I assumed I'd get a bit less money but wanted to support local businesses. So I was surprised and very happy when I got $65 for the gold. After this he did a job for me of modifying a gold chain to have inline stars of david. The work was perfect and the price was unbeatable. Note that in the picture the only Goddard work is the gold chain mod, the actual stars and cross are not gold and not an example of the exquisite custom work he does for people who have a lot more money than I do :-)

Adam and Richard were astonishingly kind and patient working with me. I had a specific budget and…read morethey went out of their way to work with me and create a memorable experience. They are the real deal and worth a visit. I will definitely return.

I got my wife's engagement ring here way back in 2009 and I'll never forget what Peter said to me -…read moreif she says no, you can always return it. Needless to say she said yes and I'll be coming back here this summer for an upgrade at my 5 year anniversary. The store is small and unassuming but you get an honest vibe and great price. My wife has brought her ring back here twice for polishing and resizing and they do a great job.

I bought my wedding band there almost 51 years ago. I've had a few items repaired and their…read moreworkmanship is amazing. Very kind trustworthy people.

I brought in my antique engagement ring that was incorrectly resized by a previous jeweler…read moreresulting in an oval shank. I had concerns about the ring spinning despite resizing. Gary inspected the ring in great detail and made a recommendation to remove some of the shank and rebuild it, as well as to place tension springs to prevent spinning and slipping. He took his time to measure my finger for the optimal fit. I was told by another jeweler that all of my prongs needed replacement and I wanted a second opinion. Gary again took his time to inspect all the prongs and reassured me that they didn't need replacement. I was very glad for his honesty. The next business day, Gary fixed the ring in 3-4 hours and it came out beautifully. I was so nervous previously to entrust someone with my ring, but I felt at ease. Gary offered that I stay and watch the entire process. He told me to inspect my gemstone carefully after his job was complete as general good practice after having my jewelry worked on! I am so happy with the end result and strongly recommend this jeweler. The key factors that impressed me most were honesty, trustworthiness, attention to detail, patience, mastery of his craft, and sharing of knowledge/providing an understandable rationale for his decision-making. I will absolutely be returning for intermittent ring checks!

Brought my engagement ring in for a cleaning and the women who work here were quick to help and did…read morea fantastic job. Thank you, Persona!