Came in 3 months ago and bought a bracelet for my girlfriend. I had it engraved. It was a little too big for her so we said hey, next time we're at Ross Park we'll take it in and have it sized up. She tried it on and thats it. It sat in her lil sack that they gave us for 3 months. Soooo, we are headed to Ross Park Mall last weekend and I tell her to bring her bracelet. We stop in and meet a young lady which we told we needed to have a bracelet sized that directed us to a guy who informed us that it would be $55.00 to have sized and it would be sent away for 3 weeks to NYC. No big deal! I asked him if it could just be exchanged and he said ya but the bracelet we have is scuffed up and unable to be re-sold. He was talking to my gf and I overheard it but I didn't know if I heard it correctly. I asked him to repeat. The twerp said that we scuffed it up and there were scrapes on it. He took offense that I asked to be excused and if he could repeat what he said. Then he had the courage to say we pretty much destroyed the necklace and that it was unable to be resold. My girlfriend doesnt wear bracelets a whole lot to begin with, and I swear that the only time this thing came out of the bag was to look at it, try it on and put it back in and say it was too big. I continued to ask him why they would sell me a scratched necklace then because she never wore it. Of course we were liars and we got a smart ass anwser. I asked for the manager who approached us and said she was sorry but the bracelet was scratched and there was nothing she could do but send it to get sized for $55.00. I was ok with that until s&*$ for brains was a smart ass about how we scratched a bracelet we never wore. I contacted Tiffany and Co. in NYC and they are sizing the bracelet for free. I explained the situation and they are resolving the issue. This will be the last piece of jewlery I ever buy from Tiffany and Co. They left a bad taste in my mouth over a $600 bracelet. Not a large ticket item within their collection but principle is, treat your customers with respect and take care of them. They'll be back to purchase more. I have bought several pieces from this store and again, will not be back. Harry Winston has a much better selection and I have purchased a piece for my girlfriend and a piece for my mother for Christmas this year. I recommend checking them out. Pandora is a great alternative as well. Stay clear of these people. read more

I don't often come to Tiffany except today I noticed that my old bracelet needed polished. When I entered I was expecting as usual to pay for this cleaning. in the past Tiffany was the only jewelry store I knew that ever charged for cleaning your sterling silver. I met with the salesman and was told that a couple months back they changed their policy and now offered free cleaning. My bracelet has large links on it so it is difficult to polish. He said they would be able to hand polish it as well as run it through their cleaning machine within an hour. Yes Tiffany is the famous New York chain that carries premier jewelry but they also carry sterling silver as well as some charms which are more affordable. I saw in the case a beautiful rose-gold heart necklace with an arrow going through it. I was happy to learn I could get that necklace for a fraction of the cost in sterling silver.So I ended up buying it. The salesman told me to bring my other pieces in for cleaning and inspection and I agree to do so. After killing some time in the mall I returned to pick up my bracelet. It looked like it was brand new again so I was glad that this service is free. They did tell me however, that if your jewelry does need repaired then they have to send it out.but cleanings can be done here at this store. Again, I want to stress as I did in my NY review that anything you see online or in any of their other stores across the country including the flagship store on Fifth Ave, this store can get it here and you don't have to pay that state's tax. They still give you the famous blue box with the white bow. read more

Tiffany & Co - Window shot - Jewelry Near Me - Pittsburgh, Pennsylvania

The staff is extremely kind and helpful. Just stopped in to pick up my favorite fragrance. Shopping here is an absolute pleaser. Will shop here every chance I get! read more

Very nice establishment - I have purchased some gifts for family and friends here, and have always been pleased with their level of service and quality of the products they offer. I did a last minute run on Christmas Eve, and was greeted with a smile by the manager who took my name and asked me what I was interested in. I was served a really tasty cup of hot chocolate, and in no time at all, a friendly associate materialized, ready to help me. As with many other businesses in the high end of the hospitality business, Tiffany & Co. makes the effort to establish a rapport with their customers. Yes, the products are pricey, but the level of service I've seen from this location is impeccable. Even their ability to manage exchanges and repairs is fantastic and prompt, something I've had a bit of trouble with from other high end stores. Glad to keep coming back for more gifts over the years; great overall experiences, quality products, and friendly service are definitely their strong suit - thanks! read more

I expected a lot from Tiffany & Co, but unfortunately came up short. I still don't know the name of the sales representative who assisted me. The security guard at the door had more personality. Coming from a sales background myself, I sometimes look forward to being "sold" things. Unfortunately this boiled down to walking around the store browsing without the representative saying much at all. Come on, people! Start up a conversation and connect with your customers! I did end up making a purchase. Unfortunately, the bracelet had an issue with the clasp and fell off my wife's wrist - 2 weeks after we bought it. Luckily she was able to track down the business that it had disappeared in and they held onto it for her. When we took the bracelet back in, the gentleman who helped us was much more personable than the original sales rep was and was happy to help us despite the fact that the store was closing. We were told several times that the bracelet would have to be sent in for repairs. it wasn't until I questioned whether it could be simply exchanged in store that they offered to do so. I get the feeling that this would be a better shopping experience if they felt you were a high-end buyer. Based on the original sales experience, I would not return to this location. read more

I took my wedding and engagement rings here to be resized a few months ago. When I picked them up, I just happened to have my toddler with me, and he started to have a meltdown in the store so I rushed him out. However once I got to the car I noticed that a small diamond had fallen out of the band of my engagement ring!! Since I still had my toddler, I knew he couldn't handle going all the way back into the mall so I called the store from the parking lot. They said that I would have to go through my own personal insurance to pay for the repairs to my ring. It had been less than half an hour between picking up my ring and getting to my car when I noticed a missing diamond. I 100% believe that the ring had been damaged when Tiffany's resized it, allowing for the small diamond to fall out. I ultimately filled out a few surveys and spoke with a few managers but everyone kept saying I had to go through my insurance in order to get Tiffany's to pay for the repair. Well it ended up being "only" $160 to repair which is less than what it would have cost me to go through insurance and so I just payed for it myself. Unfortunately when I picked it up from being repaired today, the salesperson misspoke and said to me that they would never charge me for something like that-- well they did. I'm very disappointed, I still feel like Tiffany's let me down. I trusted them to resize my engagement ring, they failed and damaged it, but refuse to make it right. They should have been responsible for fixing my engagement ring... especially a brand like "Tiffany's" you would think they would care about their jewelry and their customers more than this. Be forewarned this holiday season if you make purchases from this location- they will not have your back. read more

I have a long running love affair with Tiffany's. Those little blue boxes make my heart skip a best. The first piece I owned was given to me by my husband. He had gone to Vegas on business and brought me home a beautiful necklace. At that time there was no Tiffany's in Pittsburgh so it was a wonderful gift. When my husband saw how delighted I was he started bringing me a piece back if he traveled someplace that had a Tiffany's. There were times I was able to travel with him and I said I was taking a Tiffany's tour of the U.S. When the store opened in Pittsburgh I was ecstatic. I like to take my husband in and show him the pieces I like. They have gorgeous engagement rings but they have other beautiful pieces as well. There are rings, bracelets, necklaces, key chains, sunglasses, wallets, and all sorts of eye catching goodies. The sales people are very kind and very helpful. They are very knowledgeable out diamonds and the pieces they sell. I have never been disappointed by any piece I have gotten nor have I ever had a problem. Their pieces are a classic and will continue to be sought after. read more

On a recent trip to Pittsburgh, my boyfriend and I visited the Tiffany & Co. located in Ross Park Mall to purchase the RETURN TO TIFFANY™ Bead Bracelet with rose gold heart. To our disappointment, the sales associate let us know that they were completely out of stock, but that she would have the display cleaned to look brand new. When she came back with the bracelet we were so excited about the purchase that we took her word and paid for the item. We arrived back in Toronto a day later and realized the bracelet was completely tarnished, and the rose gold heart full of scratches on both sides. We rushed to get to the Bloor St. location before close to exchange for a new one since we were completely shocked and disappointed that an associate the world's premier jeweler would knowingly sell a damaged bracelet just to make a sale. We explained the situation to the extremely accommodating staff at the Bloor St. location who were also in shock that the associate at Ross Park Mall had sold us the item. Because the purchase was made out of the country we were unable to exchange for an undamaged bracelet. The entire situation has left me disappointed in the company, and has made me uneasy to purchase items in the future. If it weren't for the 5 hour drive, we would surely make the trip back for a full refund, and take our purchase elsewhere. read more

I bought a necklace online, and I accidentally ordered the wrong one. I called ahead to see if they carried the one I wanted in the store and if I could return the one I just received from an online order. They said absolutely, so I made my way to there store, which is not close to me. I waited 20 minutes before anyone helped me, and I told the lady what I needed to get done. She looked at me like I had 3 heads. She seemed annoyed and said "so basically you have a return" I said yes but I need to trade it for the one I meant to get..etc. (a diamond necklace which wasn't cheap). While she was on the computer i saw a ring that I really liked and I asked her if I could look at it, and then I asked her how much it was...no joke this is what she said "a lot" I was shocked. She didn't even get the ring out for me to look at. I don't know why she was acting that way because I was very nice and I made a huge purchase on line so she new I could afford the ring. The only thing I can guess why she was so upset is that she wasn't going to get credit for the sale? Because it was just an exchange? I love the quality of Tiffany's jewelry, and it;s such a shame that I had such a bad experience at the store. I will never go to this location ever again. read more

Stopped in to Tiffany & Co. today to purchase a bracelet. The Sales Manager, Sarah, made this a very enjoyable shopping experience. Excellent customer service not found in any other shop and quality merchandise made this an outstanding experience all the way around. Will definitely be a repeat customer. read more