I brought my 2018 Nissan Armada in for an oil change and inspection for a voltage fluctuation issue. They couldn't diagnose it after I told them all the symptoms. Fortunately I was able to fix myself with a $40 part. When I got home I discovered my oil cap was missing entirely. I had already driven approximately 100 miles without it. When I contacted the shop about it, I was dismissed with an explanation that it was just "vapor release" and probably fine. No apology, no accountability. What made it worse- they replaced my original cap with a cheap MasterPro aftermarket cap without telling me or getting my approval. They knew the cap was an issue and tried to cover it up with a $5 part instead of being upfront with me. They didn't offer to do my oil again to make sure it's safe. Driving 100 miles with an open valve cover exposes the engine to debris contamination and unfiltered air through the crankcase. This is a serious mistake. The dismissive response and the quiet aftermarket substitution without disclosure are what really sealed it for me. I will not be returning. I'd encourage anyone bringing a vehicle here to do a thorough walkaround and check your engine bay before leaving the lot. read more

Great service at a fair price. They kept us informed during the diagnosis and talked through our options. Great value and honest pricing. We will definitely use Tigard SUV again read more

Was having car heater issue. Told me my coolant fluid was slightly low but not enough to cause issue. Told me diagnostic would be $200+ plus any repairs. Went to get my oil changed at Fast Lane Oil Change in Tigard and they asked if the line had ever been flushed. Told them no, they flushed the line, added new coolant, changed oil and filter replaced washer fluid all for $199 and guess what the heater works as it should. Do no, I wouldn't go back to them. They were professional but not I've pleasant. read more

This is really the best place for automotive repair. They truly care about the customer and repairing the automobile. They worked with me on getting my SUV into the shop and then quickly addressed the problem.  They were able to get my 22 year old GMC to purr like it's supposed to.  They treated me fairly and kept me up to date on the repair process.  They did everything right. read more

Excellent service with fair pricing. My car was repaired fast I called in the morning dropped off my vehicle and was able to have my car back the same day. The employees were respectful and very thorough and descriptive with the needs of my car. I highly recommended this auto shop. read more

They got me in when I wanted, quickly diagnosed the problem, communicated clearly and completely, answered all my questions, and fixed the problem well under their estimate. 6-stars. read more

We used this shop for 3 of our vehicles over several years. Everything was great until a major repair ( $3500 on an older vehicle ) they refused to complete. Turns out they had reinstalled a cracked head that should have been replaced. Had the car in twice then still returned with very rough idle ( due to cracked head ). They gave it back to us like that! The check engine light kept coming on. 2 Ford dealership garages confirmed the engine wasn't running properly and pointed the problem directly to the cylinder that they were to fix. Tigard SUV refused to acknowledge the problem and seemed either incapable of repair or just wanted to stonewall us into accepting it. They just refused to do anything, violating their own code of ethics by not repairing the car or working with us when there was a dispute ( ignoring reports from other garages, check engine lights and rough idle is not working to resolve disputes ). We had a right to expect that once they accepted the job they would return the car in good working order. We finally took them to small claims court where they were forced to either return our money or fix the car, which they finally did. The worst of this experience was that we had trusted them and they violated that by trying to somehow blame the problem on us. We couldn't drive the car for over 8 months and had to go through the whole court thing. Clearly they aren't competent or ethical. FYI, small claims court is well worth the small filing fee. This was 2 years ago and it still makes me mad. read more

Were able to take my car in right away and quickly get things taken care of before the weekend when I needed the car. Great communication, seem to be very honest people. Highly recommend. read more

Excellent customer service, quick appointments and final bill came in under the estimate. How rare is that? I will use them for all my repairs in the future. read more

Took my jeep here for the first time! They promptly called me after finding the problem. They also e-mail and send pictures of the cars issues! They were super fast and very nice and courteous! I will definitely return here for any further issues with my jeep! read more

Thank you for the super quick excellent service! They got my Mercedes in same day and had it ready to go in no time! Super friendly staff will definitely be back for future work read more

Costumer service is so good. They helped me with a problem that most would turn away. I also have the comfort of feeling like they will fix what's needed and won't do anything that doesn't need fixed. I can't say enough about this business. Trust is most important to me when it come to auto repair. read more

THEY CHARGE $114 AN HOUR FOR LABOR!!!! Please see the review left on Facebook and google for a full explanation of what happened. These guys are a joke don't take your vehicle to them unless you are prepared to pay $114 and hour and be talked down to. read more

Fixed an ongoing issue that another shop in town couldn't fix that could have caused a serious and potentially fatal accident. Not the cheapest shop in town, but you pay for what you get. Thanks guys. read more

A garage you can trust! I know. May as well see a unicorn prancing around. These folks are great. They do good work, quickly, correct their mistakes, and don't oversell you. They tell you what's needed and what can wait, and even have a loaner car program. Highly recommend. read more

The guys and gals at Tigard SUV have been great to work with. I came across them by accident when my battery died in a nearby parking lot - they did a quick replacement and got me on my way. I decided to go back when I needed some repairs and check-ups. They are straight forward, to the point, and low pressure. They even got me in last minute when I noticed some problems before a scheduled long trip. They resolved our concerns. Unfortunately, we're moving out of state ... we wish we could take them with us! read more

I took my 2003 Volkswagen beatle in to this place after It had overheated while driving it back from Portland to Tigard . It had been sitting for a little under 3 months while I saved the $ to fix it because I knew it wouldn't be a cheap repair . We had it towed in to the shop and the next day got a call from Chris , he explained that it had been hooked to their strongest charger and it still wasn't holding the charge so I would need a new battery obviously I said ok. most expensive battery I had EVER gotten in my life !!!! Ok so next day they call me and said they had found the issue and it was a small plastic piece broken off of the radiator and was total repair would be $844.00 so I approved the work. I also asked them if they could take a look at my driver side window that had stopped working so they did , the next day I get a call that my car is ready and that they found the problem with my window to be the motor and that the repair would cost nearly $2,000 ( $800.00 for the motor and 3 hours of shop labor ) so I politely passed . So the very next day I go in to pick up my car paid $866 instead of what I was told over the phone no big deal , the guy goes on to tell me that they had gotten the window to roll up and down but now it was stuck down and that my car was on empty and that I should stop and get gas immediately on my way home . Ok so I drive it home , all is good ... I was ecstatic! I love my car so much ! So I stop and get gas go home and park . Great all is good except my window , no big deal ! plan on finding the part on line and having a friend do the work !! Ok next day I drive to work . Things are fine , car is running again and I am S0 happy and thankful to the mechanic! Fast forward to the next day ... I drove it to work which BTW is about a mile and a half if even that after work Ii had an appointment at Kaiser in Beaverton and getting there was fine but on the way back suddenly the red light starts flashing and I hear " beep beep beep " my heart dropped and I started shaking so I pulled off to the side of the road Luckily there was a school close by that I was able to pull in to. first thing I did was my husband crying he told me to let it sit and cool off and to call the mechanic so I did , but it was 5:35 pm so it had just closed ! Left a voice mail letting them know that my car was still overheating. The next morning while at work I get a call from Chris asking me what happened so I explained the situation to him he tells me to bring it back in and they would take another look at it and there wouldn't be another charge since it's the same concern . i dropped it back off on Sunday afternoon. Monday morning I get another call from Dan who says by just looking at it they noticed the radiator fans were not working properly and wanted pro now or I wanted them to go forward with a diagnostic . That caught me off guard so I told him that chris said they weren't going to charge me again for that since it's still the same concern . sarcastically he responded with no there would be a charge that they would not diagnose it without the charge . I got a little offended and responded by asking why they hadn't caught it the first time ???? He said that when they had it idling it wasn't overheating but because it was so low on gas they couldn't drive it far ... SERIOUSLY?!!!! That caught me off guard for a mechanic to say that so I asked him why they couldn't have driven my car right down the road to put some gas in it then adding it to the final bill OR could have called me and have me bring gas in a can ? rudely he responded with well we would have had to charge your atleast a half hour and would cost around $175.00 !! I said I would have much rather paid than to have my car not fixed probably !!! I have never been so upset in my entire life !! This place completely took advantage of someone who they probably thought was an idiot they thought they could easily take ad of !!! I told him I would need to discuss with my husband before making a decision on what was next Even though I already had NO intention of letting them touch my car again ! So the next day I called them and said I would be picking my car up that night after work . I honestly have no clue how a mechanic who knew the entire story of how I was driving my car when it overheated and not letting it just sit and idle !!! I'm not a mechanic and have absolutely no experience with working on cars and even I know that to prop diagnose a vehicle you need to drive it ! ion top often all of this , they left my window down and when I took it in it was up ! I feel like this was done on purpose in an effort to force me do a repair and charge me ap $2,000 dolars for a repair that looks like it couldn't take more than 30 minutes from what it looks like on YouTube! They could have very Easily rolled it back up manually while they had the inside or the door panel off ( if they actually did have it off that is ) !!! I read more

I took my SUV here for the first time as my 'Check Engine' light went on as well as my 'TCL Off Light.' Not having had an appointment, I was lucky to have gotten my car to the shop without having to be towed and they took care of it as soon as they could get to it. I felt this shop took the time to correctly diagnose the problem, all while trying to save time, money and extra work. I appreciated their honesty and explanation of things. Also had some much needed maintenance on the car while they had it in the shop. Now I feel my cars runs better than ever. I will definitely be back for other scheduled maintenance on the car! One things I wish I had known - they do provide you with a loaner car if/when needed. I did not find out about this until after the fact, but that is definitely a nice service they also provide! Very friendly and informative staff!!! read more

The team at Tigard SUV and auto are so helpful and knowledgeable. The diagnostic my problem quickly and really cared that I was satisfied. thank you for making my bad day a little better read more

These guys know how to give SERVICE! When it came my brakes they replaced only what needed to be replaced and the brakes were adjusted to work better than when I bought the vehicle 2 years ago. That was 4th time I brought my SUV to them and every time they do a great job and complete the work on time. A+ in my book! read more

If you are looking for a mechanic, I recommend you take your car to Tigard SUV and Auto Repair. I already had this shop bookmarked because I knew I was past due for some scheduled maintenance on my car. Of course I kept procrastinating and surprise surprise, my car wouldn't start a few days ago. Luckily I was at home when this happened. I called them first thing Monday morning and asked if I could have my car towed in. They said yes, but they couldn't get to it until the afternoon, which was understandable on a Monday with no appointment. They called me later that evening and told me what was wrong with my car, but that they would have my estimate by the next morning. I got a call early the next day with confirmation of what needed to be done along with the scheduled maintenance that was due. I said yes, please do it all because I was planning on it anyway. With the very long list of things to work on, they were able to get it all done by Wednesday evening. So in a little over 48 hours, they fixed my car and got me all up to date on my maintenance. The day before a holiday no less! The staff at this shop were kind and helpful. Not once was I treated like an idiot for letting my car get into the state it was in (even though I am). Thank you so much! read more

I brought my 04 Ford F-150 4wd into Tigard SUV for diagnoses last summer. For the past 40 years, I have always done my own work but due to health problems, I can no longer make my own repairs. I ran a diagnostic on my truck and printed the codes and gave them to the staff as a place to start. The problem was a very common one and I mean a very common problem with this Ford engine. When I handed the printout to the staff member he acted a bit offended that little old me Joe public might know what was wrong with my own damn truck. The only thing wrong with it was faulty Cam Phasers a very common problem. When I went in to pick it up the guy helping me said we have bad news for you. He went on to tell me in short order without much explanation that they don't fix that problem (that problem?) because we can not guarantee it. Guarantee what? Your work? The repair? He never really said but what he did have the answers to was how much a new engine swap would be. They wanted to remove half of the body (front end) and swap in a New Engine for $8500. Let me say that again $8500. dollars for what turned out to be a $2300. dollar fix. Are you F...... kidding me? I had another shop fix it and it runs like new. Can we say rude, arrogant, and thieves in the same sentence? Why yes we can and probably more. $8500. and I don't even know if labor was added into that figure. After that experience, I would not even take a bicycle to these guys. I would stay far away from this shop of fools. Oh, the truck only had a 160K on it. I know they will try to defend their actions with them saying it had too many miles on it. B.S. Tigard SUV B.S. nn read more

Really unhappy with both the work quality and integrity of this shop. Regarding quality: My truck was not driving well, and I brought it to Tigard SUV and Auto for repair. Unfortunately, after they reportedly fixed the problem, I still noticed the same issue. I had another shop check the truck, who confirmed the problem was not fixed. I then brought the truck back to Tigard SUV and Auto, only to be told there was no issue (by Dan, the owner), but they would "check" the problem again. After this, they made adjustments and the problem was fixed. Regarding integrity: I realize no one is perfect, and shops make mistakes. However, instead of apologizing for not fixing the problem the first time, and my inconvenience of having to bring the truck back, the manager (Chris) became upset at me. He was not happy because I had another shop check the truck, and he blamed me for inconveniencing his shop to check the truck again. He said there was no problem because they are skilled ASE technicians. Evidently his ASE technicians are always right in this shop's mind, which shows poor integrity and leaves the customer vulnerable. I cannot trust a shop that does not listen to customer concerns, and cannot admit a mistake or oversight, and instead misdirects blame to the customer. read more

This is a locally owned business with great, incredibly knowledgeable staff. They are fast, efficient, and they really care about doing an exceptional job and making/keeping their customers happy. read more

I'll never use these guys again. I had them repair my manual transmission on my 1999 Subaru the summer of 2015. Cost was over 2200. Today is December 22nd 2017 and the transmission just went completely out. I can't move forward or backward and I write this from my phone stranded in a parking lot. I would think that a transmission rebuild would last much longer than this. I have a feeling they just put a bandaid on it and charged me for the full repair. read more

It is with the greatest pleasure I write to endorse this auto repair establishment as the one place I will be taking my vehicles for the rest of my life. Tigard Suv auto repair came to our rescue after we suffered through another shop in downtown Tigard lied to us and cost us thousands of dollars through shoddy workmanship and falsified claims that we were getting an engine and parts that were anything but what we were told we were receiving. Those thieves shall remain nameless while we take time to tell you how friendly, courteous, and professional the folks are at Tigard Suv auto repair. The people at the counter could not have been more on the ball than they are. Their mechanical technicians are the best around and from what I could see through the small windows, the shop is meticulously clean. We relocated from Pennsylvania to Tigard four years ago, and it is to my great chagrin we did not know of this incredible business sooner. We have had two occasions in the last few weeks to use them. One minor (headlamp replacement) and one major (alternator replacement). Each time, the efficiency, speed, and genuine good relations were more than one could expect. Thank you Tigard Suv auto repair, Steve Levin read more

The team is upfront and honest about what needs to be done and what can wait a bit longer, quick with the diagnosis and keeps in close communcation about the status of your vehicle. Loaner cars are clean and run well. They've become my "go to" shop! read more

Took my van here for a "second opinion" on some required servicing. They were extremely ethical. They told me all of their recommendations and they checked out with what I knew needed to be done. I had the necessary services performed and was very pleased with their communication during the process. read more

I have been taking my 2005 Outback Subaru here for over 10 years. I am not sure why they have any bad reviews. Lots of weirdos out there I guess. They have always been honest with me and their hourly rates are much less than what the Subaru dealership would have charged me. Les Schwab always wants to replace the struts, but Tigard SUV tells me that it isn't necessary. My car is over 12 years old, has 140,000 miles on it and it still runs great. I rest my case. read more

This shop is top notch! I've been taking my Eclipse here for the past 14 years - such good work, so honest, and very quick! Recently, needed a negative battery clamp replacement on this old car, wouldn't start, so after Triple AAA and diagnosis and jump start, made appt. to bring it in and on day of the appt. (48 hrs, it wouldn't start again)! Called them, explained I would be maybe 45" late, and they said if I waited here if might take 2 or 3 hours - I said OK!! When I got there, I only waited about 40 or 45"!! Super quick, very reliable, quality work, and the nicest staff you ever saw! Tigard SUV is the best! Love them!! Such a clean shop, too! A garage you can trust!! read more

I've been working with Tigard SUV Auto Repair for the past year and they have proven themselves to be an exemplary repair shop. The team has been great with giving consistent feedback and updates. All of the work is clearly described, and I always feel that I understand the reasons behind the work being done. The email updates are extremely helpful as they document the work needed as well as including photos of specific parts. I feel confident trusting all our family vehicles to them and would highly recommend them to others. read more

I asked my local Les Schwabb that I had been going to for 10 yrs. or more for a rec. for for my 10 yr. old Honda Van. Earlier in the day, after drop off in the morning, we went over everything we were going to do for the van. About 3 hrs later, they called me with some extra charges for a very simple procedure. I agreed to it. Then later, they called me with an additional amount for a simple blower motor and added some extra costs. As a women who takes care of her car, I felt insulted and taken advantage of. Just be honest. I was worried this was going to happen. Enter at your own risk. They got $250!of my $$. read more

I don't even know where to start. From the moment I walked to the moment I drove out, I was nothing but impressed with this place. I was in need of a place to help me fix my rig, after the place I had been taking it, made a mess of it. Truly, I had been miserable in my ride for many months. And no matter how many times I took it back to be "fixed" I always got it back, in what always seems to be in worse shape. Enough was enough. After months of upset and money down the drain, I decided to find a new shop. And ASAP. Found Tigard SUV and noticed they had amazing reviews and located close to home. They got me in quickly and I can't even begin to express how glad I am that I went there. They now have a customer for life!! They showed me exactly what was wrong with my vehicle. Honestly (being a female) I always fear being talked into things/repairs not needed, but that was not the case here. At all. I got to see for myself. Very reassuring. Made me feel even more comfortable with this shop and confidant with what needed to be done. They gave me part options that worked with my budget while still keeping the product quality top priority. I loved that I felt involved in what needed to be done and ordered. I could go on forever talking about how great my experience was. I guess the best way to sum up an already long review is to say Thank you to the staff at Tigard SUV. I only got a few blocks from the shop before I feel in love with my rig all over again. Its been months since it felt this good driving her. You guys have done an amazing job at not only fixing my vehicle but fixing my fear of having to get mechanic work done. Again, you have a customer for life now. Thank you!! read more

Great shop! Very easy to work with and competent. They are priced fairly and stand behind their work. Another great offer are loner cars! I will definitely use them in the future. read more

I had it with the dealer service department so I decided to try an independent repair shop. I really like this place - they're responsive, and communicate well about your car. A big plus - they have loaner cars. My 1995 Buick LeSabre cruiser was a riot. I thought their prices were reasonable and their location is very convenient. Check your Clipper magazine for a coupon. read more

We were nervous about finding a good mechanic when we moved to the area and didn't want the hassle or high prices of a dealership. Someone recommended Tigard SUV and we couldn't have been more pleased. We use them exclusively now for 4 years. They're responsive, reasonable and best of all, honest. They're great about giving you the whole story on what HAS to be done, what SHOULD be done and what you can skip. Recently, I took my CRV in to the dealership for a recall repair. A few hours later, they called and said they'd found 12 things wrong with my car, totaling almost $3,000. I immediately told them I'd take it to our regular mechanic. I called and talked to Dan. He said they'd check it out no problem the next day. They did find some of the same things, but also told me that a few of the items didn't need to be done, including one $900 dealer recommended fix. All told, their prices were lower then the dealer on all items and their recommendations ended up being over $1000 less than the dealership! Needless to say, we'll be sticking with them. read more

I have a 2004 Jeep Cherokee and over the last few months have had two very difficult problems. One of which, I had taken to the dealer twice and they were unable to fix. Since these problems (one intermittent electrical) were very, very difficult to diagnose it took some time and patience to figure them out. The thing about working with Tigard SUV is they were absolutely honest through this difficult process, which both were eventually resolved to my satisfaction. Competent car repair and integrity is a very hard commodity to come by and Tigard SUV has both. I highly recommend Tigard SUV and will not take my cars anywhere else! read more

Great service as always, very fast and courteous. Thank you dan and chris, see you in 6 months.

Exceeds expectations. I dropped my truck off after hours Sunday night without an appointment hoping they might be able to look at it some time Monday or Tuesday. They gotnright onnit Monday morning and had estimates by the afternoon for repairs. They were very busy and said would try to do repairs Tuesday bit it might be Wednesday. This was fine with me especially since I had no appointment. I told them asnlong as I had it by Thursday afternoon I would be fine. I got a call at 11:30am Tuesday sayingn it was ready to go. Super professional and very friendly. Reasonable prices. I won't go anywhere else. read more

This place is unethical! Returned a faulty battery only to have them tell me it was my alternator, three belts and the LED clock inside the vehicle that was draining the battery. After having them exchange the battery (under warranty) and reconnect the interior clock, I picked the car up and took it to another mechanic who had it for a week with no battery, alternator charging issues at all. The only issue he found was a broken battery terminal and a corroded battery terminal which he couldn't believe they wouldn't recommend replacing with the new battery. Guess they were more focussed on selling me an alternator and belts (over $500.00 repair) then selling me something I truly needed. Then to top it off, the bill states that the battery isn't warrantied due to the faulty alternator (that I don't have). Considering the auto repair shop doesn't warranty batteries, the actual battery manufacturer does, good try Tigard SUV, your not fooling this patron! I only gave them a star because I had to as it wouldn't let me write a review with NO stars! read more