I recently had my roof replaced by Tilden Roofing, and I couldn't be happier with the results! From start to finish, the experience was top-notch. Tilden is a great, family-owned business that offers excellent pricing. I especially appreciated that all their employees work directly for the company--nothing is outsourced, which really shows in the quality of their work. Communication throughout the project was outstanding, and they kept me informed every step of the way. To top it off, they went above and beyond by fixing an additional item I hadn't even noticed--at no extra charge! I highly recommend Tilden Roofing for anyone looking for reliable, high-quality roofing services. Thank you, Tilden Roofing, for a job well done! Thank You, Brian Keith and Christine. . read more

The Tilden family have worked on four of my homes. I cant tell you how great it is to be able to trust a company for three decades plus. Both Elmhurst and Lake Geneva homes have had the best service and quality. When a Tree falls into your home it is a insurance nightmare. The Tilden's helped us all the way through the process. read more

They quoted a replacement for the roofs witch are flat, they were one piece rubber. It was winter and leaking into our home. They came and replaced the roofs. We noticed right away that they were all patched together with some kind of old material. I called right away I told him his quote didn't read that he was patching the roofs it read: Remove all old roofing from building and clear and haul away debris Install modified asphalt (torch applied) on flat roof and 1/2 insulation - $$$$$ Install fiberglass base sheet Install aluminum drip edge where needed Tilden Roofing is not responsible for recalibration of satellite dishes. Tilden Roofing does not guarantee against back up from ice dams. no where does it state that it would be strips of material and that water would be pooling on our roofs for days I sent photos and requested that he come out and repair and he is refusing I have documented all the issues and have made contact over 20 time and he is stating it is our problem winter is coming quickly. SAVE YOUR MONEY DON'T HIRE read more

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Tilden Roofing exceeded my expectations. They arrived on time for the estimate. Their price, material, and quality of work were all excellent In addition they finished on time, leaving our house and lot free of all materials and without any roofing worries or problems for 25 years read more

Tilden Roofing replaced our Cedar Shake roof on our home of 27 years. Our new Cedar Shakes are 3/4" and should be the last roof in our lifetime! The workers are very hard workers and well trained to protect flower beds and lawn ornaments. They clean up each day and properly dispose old shingles. We also feel that their pricing was very competitive for high quality workmanship. We highly recommend Tilden Roofing for your next roofing repair or replacement. Straight forward and honest to deal with too. read more

3 bad reviews after 10,000+ roofs? That's not a bad ratio. I have been using Tilden roofing for many years. They have done roofs for both my residential and commercial clients. Keith knows roofing and makes sure his team does also. I have never had a call back after they've installed a roof for me. I highly recommend Tilden if you are looking for the best quality job at a very affordable price. read more

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The most horrendous experience. Went there to get a bid on a new project I am working on. Their estimate was 35% higher than all 4 other bids I received. I informed the owner, Keith, I will be going elsewhere as they were just priced out of the market. He then leaves me a voicemail cussing and cursing that I took my business elsewhere, and then verbatim states, "I hope your house burns down." I wish I could post the audio of the voicemail here to inform everyone to stay far far away from these rats. Absolutely horrid experience. read more

We had our roof repaired by Tilden Roofing and had a great experience. The prices were responsible, the completion time was quick and the customer service was great. Whenever I called, they always answered or called me back promptly. What more could you ask for? I highly recommend! read more

They have done complete tear offs and replacements on both of my current homes. I thought the service was excellent and that the finished product was great. I was also able to drive around to some addresses to see color options and they help me decide on the proper skylights for my application. Thank you to Keith and his team for doing a great job on both my roofs! read more

I signed a proposal in April 2016 for my existing roof to be torn off and replaced. Keith Tilden said that they had a backlog and that they would not be able to start for a couple of months. I periodically called and emailed them to see when they would be able to start. From June through August, I could not get a firm start date commitment. In September, I visited their store in Elmhurst. I was told that they could not commit to a start date and that they were focusing on new construction and were not even giving estimates anymore for reroof jobs. They suggested that I find someone else if I could not wait. I never heard back from them again. I suggest that everyone help them focus on new construction and not use them for any reroof or repair jobs. I guess not enough money in it for them... read more

Terrible roofer, awful, absolutely horrendous communication and follow through. We built a house, and the builder selected tilden roofing (probably b/c they gave the cheapest price, and as the saying goes: you get what you pay for). On the 2nd floor, one of the bedroom had a wet spots on the ceiling. Keith came out to look at it, I didn't get a straight answer as to why it might be happening, he alluded to not adequate ventilation in the roof space above that bedroom. I got a couple of roofers to look at it, and they were suggesting the same. It turned out that there was no ridge vent installed in that area of the roof, and I'm not the least bit sure why. The rest of the roof for our house has ridge vent, but that particular area, NOT! Way to go Tilden Roofing! In any case, I told Keith I would like to have the ridge vent installed in that area. Mind you, I'm not saying to do it for free (under warranty), I WILL PAY FOR IT- I just want the problem fixed! Every time I asked, when it could be done, they said we're busy and can't do it for at least a couple of months. I waited a couple of months, they did not follow through to schedule the work. When I call, I always get- Keith will call you back, and of course he doesn't. The secretary then sent me a contract, which I signed promptly and sent back, a month or two would pass, and no follow through from Tilden Roofing. I have given up on them. I will the ridge vent installed by another roofer. This company is absolutely awful, I would advise anyone considering to get a roofing job done to stay away from Tilden Roofing. read more

We had just had our master bedroom and closet painted and then hired Tilden Roofing to replace our roof. In one corner of our house--the roofers left a 2 inch gap between the roofing tiles and the edge of the roof. We didn't see until major damage had been done but every time it rained the water was going over the edge of the roof and wrapping back into the wall of our closet. Unfortunately, we had already paid Tilden. Don't make the same mistake! Angela M. read more

The Worst, The Worst, The Worst! Great price so I hired them. 4 weeks later I never heard from them so I called. He said he'd be out tomorrow. Never showed so I called a week later and he said he's be out the next day. Never showed so I called a week later and he said he'd be out this afternoon, never showed. I told them to get their material out of my driveway, he said he'd be out tomorrow. So here I am 7 weeks later getting estimates from other roofing companies. He would never call and cancel, reschedule, nothing. Just a big fat no show! Unreliable! Untrustworthy! A HUGE waste of my time!!!!!! read more

Five years after a total tear off roof replacement (that went very well) we had a few shingles buckle in the heat. I called Tilden (after business hours) to ask them to check it out. I did not get a return phone call, but within a day a roofer showed up, inspected the area, fixed the issue and talked to me about the roof. Amazing customer service--five years later! We highly recommend Tilden! read more

Prompt about providing estimates, but after I signed and emailed proposal, never followed through. I emailed/called few weeks later to follow up, they said it's busy season but would get to it. Followed up again, said it was still on their list. Emailed to see if done by end of year (2013), no response. Called, left voicemail in Nov (no one seemed to answer phone anymore). Emailed one more time in Dec, and bouncedback. Wish they would have just responded--I would have waited if they told me they would get to it even much later. But, since I relied on their assurances, I passed up other quotes and getting this project done last year, and now having to start this up again this year. read more

First, they bid the job by looking at an aerial view and do not actually come to the house. So 5 hours into pulling the shingles off your house they say it is going to cost $10,000 more. Then their workers throw all the debris on top of landscaping, killing many bushes, all the while complaining about their boss. Next, they reinstall the gutters improperly and will not answer emails or phone calls and actually screamed at me. I made the unfortunate mistake of paying the entire amount before they finished the job. Very difficult people to work with with very poor communication. Not professional. One of the worst experiences i have had when it come to service people. read more

I was surprised to read the other reviews of Tilden Roofing. I encountered no such trouble at all. I found them to be prompt, courteous and tidy. After having the new roof installed we had a minor issue (months later), and the matter was repaired within a few days. The cost was reasonable and the service was excellent. read more

Tilden Roofing installed a new roof on our house and did a fantastic job!! They were VERY professional, clean and courteous. It was a tear off of the old roof and we couldn't believe how clean they left everything. The owner and employees were great. Would recommend them highly. read more

Found out that Tilden did the roof over 10 years ago, prior to our purchase of the house. When the recent high winds caused some shingles to come off we called them and they were very prompt to come out and cost was very reasonable. Thanks Tilden! read more

Tilden did our roof when we built our home 15 years ago. We have had many shingles come off overthe years and always called Tilden for repairs. This last time was end of May. We had shingles come off and water was dripping into our family room which is 2 story. Well, it is mid july and while we received a bid, which we accepted and after at least 5 calls, no shingle repair. My roof still leaking. No return phone calls. We have to move on.to someone else. If you want to wait indefinitely, these are your guys. Very disappointed. read more

They are terrible at scheduling. Waited 5-6 weeks until I finally canceled my contract with them. Every time I called they said 1-2 weeks. I decided to give them one more chance. When I called last they said 2-3 weeks. Clearly they don't want my business. DO NOT use Tilden. read more

Asked Tilden to come out and give us an estimate (which they did very quickly). They ended up being slightly lower than the other companies that also gave estimates so we went with Tilden. We returned the paperwork and 14 days passed with no response. I left a voice mail that was returned saying we were on the schedule in 3-4 weeks. Another 21 days goes by and called (voice mail) asking about schedule status. Got a response that we were about 3 weeks away from starting our project. We ended going with one of the other companies we got an estimate from - they had our new roof on with a week of us calling them. As the other company was finishing the install job Tilden called us to give us an update that we were only 3 weeks away from installing our new roof. I expressed my disappointment in their abysmal follow-up and customer service to them directly. read more

Keith Tilden is terrible to deal with. He makes promises and never shows up. We signed a contract in April and come this October, he still has not started our job. No call backs, no updates, no anything. If you want to work with a highly unprofessional firm then use these guys. If you want someone to lie over and over, then he's your guy. If you care about the best, use someone else. read more

After spending $37,000.00 with Tilden Roofing Inc. , they do not honor their 5 year labor warranty .I still have the same leak in my roof , that prompted me to hire Tilden Roofing . Tilden Roofing will not return my phone calls or emails .I've had to hire a professional firm to fix my leak at an additional cost to me , the new firm pointed out that Tilden Roofing made no attempt to fix the obvious problem . In my opinion , Keith Tilden is a disgrace to the roofing industry . read more

I have had the same experience as the two below, had them hired by my contractor who said they do great work... I have been waiting 9 weeks and have continued to call and e-mail but they have done nothing despite the amazing mild winter. Save your time and look elsewhere. read more

the almost identical experience as jodi s. TERRIBLE customer service. horrible scheduling and even worse follow up. my roof STILL leaks. the attitude is horrendous, as though they are doing me a favor to do my work. take a pass on this hometown business and go to another local roofer. oh yes, i forgot..... ran over my lawn pulling in my driveway with their big truck. read more

WARNING!!! DO NOT USE THIS ROOFER!!!! I can't stress that enough. Yelp won't let me leave zero stars. We had a full roof replacement done five years ago (complete tear off). Last year we noticed a stain forming on our kitchen ceiling and called the company immediately. After much time and effort spent to get ahold of someone, an appointment was finally able to be scheduled with Keith. Keith came out and was beyond dismissive of our concerns. He did not get up on the roof or go into the attic to inspect. He stood on the ground in our backyard and said it was just an ice dam due to the polar vortex winter and that he's getting lots of calls about this. He recommended putting heating coils on the edge of our roof and that was it. We got the brush off, and a rude one at that. We have monitored the issue since and with the wet spring, it has gotten worse. I have called three times and left voicemails and no one has even returned my call. When it rains, we now have water dripping thru our kitchen ceiling. I can't begin to tell how frustrating and unacceptable this whole situation is. This "company" is the absolute worst and there is no customer service. We have a warranty with them for our roof but how to "enforce" when you can't even get a hold of someone. This company clearly does not do quality work, much less does not stand behind it. Please find another company that is professional and takes pride in their work. read more