We could have bought a spa for our home at any store. We bought ours from Hallmark pool and spa in…read moreKissimmee. We are glad that we did because after almost a full year one of the large jets in the spa broke and pieces appeared in the bottom of our spa. I took the pieces to the store and the owners' son, Ryan Crotty immediately contacted the manufacturer for replacement parts. Unfortunately for me, the parts were back ordered. I waited for over a month. The parts finally came in and this family owned business promptly sent one of their other sons, Marshall, who was also a service technician to fix our spa. Marshall who came over to fix our spa is an expert who took less than 30 minutes to fix our jet. He inspected the other jets as well and said another one other jet needed replacing and promptly replaced it too at no cost to us. There are many spa stores you can buy from. It's not what brand spa you buy, ITS WHO YOU BUY IT FROM THAT MATTERS. We would strongly recommend Hallmark pool and spa for all you pool and spa needs.

Amazing company. Very helpful and knowledgeable. RC and his staff are awesome!! Highly Recommended!read more

Best place in town to get supplies for any pool cleaner, repair man or large company. Every time I…read morehave gone into this location, I have been given the utmost form of respect. These men are the best in Kissimmee! I'd rather shop at this location than go to the main store in Orlando. Any question I have ever had they have been able to answer. If they don't have the answer, they will look it up and research it to solve the problem. They keep the warehouse stocked well, and if for some reason they are out of an item you need, they are able to tell you when it will be arriving on the truck and/or order it from the main store in Orlando. They have been known to go an extra mile for some of the customers who aren't able to pick up their order in enough time, one of these men will drive it to the customer. I'd say that is great customer service! Trust me, you won't go wrong with Gorman - Tony, Stephen & Kory are the best at what they do. Need a good laugh - you'll for sure get your pool supplies and a few chuckles while you are in the shop. To shop here you have to have a certified pool operator license. Everytime I have come in, they greet each and every customer with their first name and make small talk with each. They are opened from 7:00am-4:00pm. Make sure you go on a Thursday, Stephen brings in several dozen of donuts for all customers.

The reply from AP&S is more BS from them. They were even saying the circuit breaker panel on the…read moreside of the house was one they installed. No it wasn't, the home builder installed it. I have pictures and them saying the panel was installed by them. Then they blamed the issue on solar panels being installed after the pool was completed. The panel they installed had a loose hot wire and that caused a SHORT which back-feed power to the main circuit breaker panel on the side of the house and that caught on fire. Look at all the yelp ratings, most are one star for a reason.

Absolutely terrible experience with American Pools & Spas. My salt chlorinator and pool light…read morefailed, both under warranty. I scheduled service in April 2025, and despite multiple confirmations, no one showed up -- not once, but twice. When I followed up, they admitted they forgot to log the repair. Seriously? After weeks of delays and zero accountability, my pool turned completely green and unusable. I've spent over $300 out of pocket trying to keep it under control with chemicals -- all because they couldn't be bothered to do their job. Then, after I left a polite but honest review, their rep told me they would no longer help and that I should call the manufacturer myself, saying they had "other things to do." They blamed their technician, the equipment, and even me -- anyone but themselves. This company clearly doesn't stand behind their work or care about customers once the sale is done. Avoid at all costs.

Staying with a friend in Hunter's Creek for a few days, so I stopped in to buy her a new skimmer…read morenet for her pool and a couple of new pool noodles as a thank you. Second week of September and they were completely out of pool noodles, but I was able to purchase a nice new skimmer net to replace her torn one. The store was neat and clean and there was only one employee working, but it was not a problem. Prices are comparable to other pool maintenance stores. Nice selection. I had a good experience.

The girl there silvia had no custumer service skills and seemed she did not want to be there…read more Making my first time there an unpleasant one.

Felt very comfortable with the friendly and honest assessment of our pool. We were guided in a way…read moreto not waste money and what our best value might be. Being novice pool owners they were open with advice and our dumb questions.

Very poor customer service. Does not have a clue about pool supplies-sold wrong washer to us and…read morewould not take it back when tried to return unused, in time period. Argumentative-would not buy from them.

Ibiza Pool attempted a resurface of our pool but the finish was not done in a professional manner…read more Some specific problems: 1. significant defects and divots; 2. corners were not well formed; 3. there are clumps of white concrete left on the blue finish; 4. the quartz was not properly finished up to the tile; 5. diamond step spotters were partially covered with quartz/cement (so they appear misshapen/not square); 6. finish on the steps is very rough; 7. tiles were installed with cut/sharp edges facing out. In addition, Ibiza's work crew was careless - they mixed chemicals on a corded off new driveway, broke sprinkler heads, left cement foot prints all over the pool deck and only cleaned up when we called them back to do so. An Ibiza rep subsequently inspected the work and indicated that they would completely redo the finish properly at no cost to us, but that was more than 2 months ago and despite a subsequent discussion, Ibiza hasn't made any good-faith effort to replace the finish as promised. Finally, despite our multiple, significant concerns, we haven't heard a single word during this process from Ibiza's CEO & Florida Licensed Pool Contractor, Mr. Attila Adam. We have been hoping that he would want to make this right, but have been disappointed thus far by his lack of involvement with our concerns.

I'm a vacation home owner which decided to reline out private pool. After shopping around and…read moregetting 3 quotes I stopped at Ibiza quote. This one want the highest but neither the lowest for the same job I requested. They came over as soon as I called ,even was Sunday afternoon. I didn't expect someone to answer the phone, the plan was to leave a message along with others calls I had made. Balazs Csuthy show up to the door in couple of hours. For me time was important because I need it to take a decision before to return home. the next day I had all others offers on the table was easy to eliminate others and stop at them offer. He return to the house as soon as I called and he already knew that I needed at one visit all information that he can provide and samples to choose from. He had all ready for me ,making my life easier. We had set time for the job. I return to Florida for the time of the renovation. We had kind of trouble ,because he was behind with the previous job so starting my job need it to delay, not much but time was important for me because we need it to return home to our job and our life and the delay was jeopardise the plan. I entered in a panic mode even when he told me not to worry the pool will be done in time to my departure. Do you think I could sleep till I had the team start working on the pool? Noooo. They start almost 3 days later and as soon as they started ,they keep working till the pool was done. Of course was done way before my departure, but been first time reline the pool I didn't knew how long it will take. It was lots of stress ,I can say that. BUT not because of them it was because of me that's how I am...for sure next time things will be better. Now looking back 3 months since the pool was done ,I'm so proud of my pool and will pick them again with out shopping around. The pool is amazing, my guests love it ,we love it ,the price was fair the job is amazing done. If you are a local resident you will be okay with timing in case of delays, if you are owner of vacation home just don't book tide time for this just in case unexpected happened. Even with that he manage to finish in time with out compromising the job. WELL DONE Csuthy, keep up the good job and you have gain my business for next time renovation. Job completed February 11 .2017 Thank you , Gabriela

Was researching pool services for my in laws and came across this business…read more Sheik came by and assessed our pool situation and made sure he left us well educated on the need to knows of pool care. Reasonably priced within the area.

Great customer service, very helpful and answered all the questions I had. Will definitely be back…read morewhen I need pool service or repair.

Very helpful staff. I had a pool company that I was becoming very unhappy with. Price kept going up…read moreand less work was being done. I was paying for a monthly service and on two separate occasions my pool turned green. After bringing a sample in to them they gave me what i needed and I started taking care of the pool myself. 3 months and my pool has looked better than when I had a company doing the work. I appreciate the help the staff provided me and am saving money doing it myself.

Waited 7 weeks for a pool light to get installed only to later find out from the manufacturer the…read morelight was never even ordered. I was lied to and given the run around over and over. All of my emails were also completely ignored. Eventually hired a different company and within 24 hours had my light installed. Good luck if using this store for any type of pool service.