Miss the staff from couple/three years back. Two still remain and are OK, but the most pleasant…read morehave gone . Used to be my go to store, but now usually shop another location while out running weekly errands. I'm sure the owner Ken has definitely seen the dollars decrease.

Excellent service ! Weekly pool cleaning by Brett provides…read moregood quality service. In addition Frank made a visit to correct an ongoing pool heating problem . This was resolved, and explained in a very professional way.

I just want to take a minute to highly recommend Pinch-a-Penny in Kissimmee (618 W Vine St,…read moreKissimmee, FL 34741). I've been using them for the past five years, and they've always gone above and beyond to provide reliable, affordable, and professional service. No matter what I need--routine maintenance, repairs, or just advice--they've always been super helpful and easy to work with. The staff is knowledgeable, friendly, and genuinely cares about their customers. It's hard to find businesses that consistently do a great job, but Pinch-a-Penny never disappoints. If you're looking for a solid pool company that actually follows through and knows what they're doing, this is the place to go. I wouldn't trust my pool with anyone else!

Paid for the repair, still with the same situation, manager never there and no response for the…read morerequests. Saw other review same issues so I believe it is business as usual for them. Better pool services elsewhere.

The reply from AP&S is more BS from them. They were even saying the circuit breaker panel on the…read moreside of the house was one they installed. No it wasn't, the home builder installed it. I have pictures and them saying the panel was installed by them. Then they blamed the issue on solar panels being installed after the pool was completed. The panel they installed had a loose hot wire and that caused a SHORT which back-feed power to the main circuit breaker panel on the side of the house and that caught on fire. Look at all the yelp ratings, most are one star for a reason.

I thought I had chosen a good company to build my pool, but I was extremely disappointed with the…read moreservice provided. There were basic errors--inexcusable for a pool company--such as forgetting to install the gas infrastructure for the summer kitchen, poor flooring drainage, and the use of second-rate materials for the summer kitchen. I regret hiring this company. The project also took a long time to complete. Customer service is terrible, though they are certainly efficient when it comes to billing. Unfortunately, I do not recommend this company.

We could have bought a spa for our home at any store. We bought ours from Hallmark pool and spa in…read moreKissimmee. We are glad that we did because after almost a full year one of the large jets in the spa broke and pieces appeared in the bottom of our spa. I took the pieces to the store and the owners' son, Ryan Crotty immediately contacted the manufacturer for replacement parts. Unfortunately for me, the parts were back ordered. I waited for over a month. The parts finally came in and this family owned business promptly sent one of their other sons, Marshall, who was also a service technician to fix our spa. Marshall who came over to fix our spa is an expert who took less than 30 minutes to fix our jet. He inspected the other jets as well and said another one other jet needed replacing and promptly replaced it too at no cost to us. There are many spa stores you can buy from. It's not what brand spa you buy, ITS WHO YOU BUY IT FROM THAT MATTERS. We would strongly recommend Hallmark pool and spa for all you pool and spa needs.

Amazing company. Very helpful and knowledgeable. RC and his staff are awesome!! Highly Recommended!read more

Ibiza Pool attempted a resurface of our pool but the finish was not done in a professional manner…read more Some specific problems: 1. significant defects and divots; 2. corners were not well formed; 3. there are clumps of white concrete left on the blue finish; 4. the quartz was not properly finished up to the tile; 5. diamond step spotters were partially covered with quartz/cement (so they appear misshapen/not square); 6. finish on the steps is very rough; 7. tiles were installed with cut/sharp edges facing out. In addition, Ibiza's work crew was careless - they mixed chemicals on a corded off new driveway, broke sprinkler heads, left cement foot prints all over the pool deck and only cleaned up when we called them back to do so. An Ibiza rep subsequently inspected the work and indicated that they would completely redo the finish properly at no cost to us, but that was more than 2 months ago and despite a subsequent discussion, Ibiza hasn't made any good-faith effort to replace the finish as promised. Finally, despite our multiple, significant concerns, we haven't heard a single word during this process from Ibiza's CEO & Florida Licensed Pool Contractor, Mr. Attila Adam. We have been hoping that he would want to make this right, but have been disappointed thus far by his lack of involvement with our concerns.

I'm a vacation home owner which decided to reline out private pool. After shopping around and…read moregetting 3 quotes I stopped at Ibiza quote. This one want the highest but neither the lowest for the same job I requested. They came over as soon as I called ,even was Sunday afternoon. I didn't expect someone to answer the phone, the plan was to leave a message along with others calls I had made. Balazs Csuthy show up to the door in couple of hours. For me time was important because I need it to take a decision before to return home. the next day I had all others offers on the table was easy to eliminate others and stop at them offer. He return to the house as soon as I called and he already knew that I needed at one visit all information that he can provide and samples to choose from. He had all ready for me ,making my life easier. We had set time for the job. I return to Florida for the time of the renovation. We had kind of trouble ,because he was behind with the previous job so starting my job need it to delay, not much but time was important for me because we need it to return home to our job and our life and the delay was jeopardise the plan. I entered in a panic mode even when he told me not to worry the pool will be done in time to my departure. Do you think I could sleep till I had the team start working on the pool? Noooo. They start almost 3 days later and as soon as they started ,they keep working till the pool was done. Of course was done way before my departure, but been first time reline the pool I didn't knew how long it will take. It was lots of stress ,I can say that. BUT not because of them it was because of me that's how I am...for sure next time things will be better. Now looking back 3 months since the pool was done ,I'm so proud of my pool and will pick them again with out shopping around. The pool is amazing, my guests love it ,we love it ,the price was fair the job is amazing done. If you are a local resident you will be okay with timing in case of delays, if you are owner of vacation home just don't book tide time for this just in case unexpected happened. Even with that he manage to finish in time with out compromising the job. WELL DONE Csuthy, keep up the good job and you have gain my business for next time renovation. Job completed February 11 .2017 Thank you , Gabriela

I hate to give an updated review about this company, but it needs to be said. We are closing on our…read morehouse and need the propane heater and electric heat pump repaired. They only have one person that works on the propane heaters, so we scheduled him. He cancelled the day he was supposed to come (Monday) and said he couldn't come out until Friday - when we would no longer own the house. Luckily our realtor's admin was able to get us a different Pinch a Penny location to send a tech the following day. I called the original location to check the installation date for the electric heat pump and they told me but also said they don't service that unit. The techs at the house said all Pinch a Pennys service that equipment. The original location (Sand Lake) was the one that installed the unit and never mentioned this. I still recommend John for normal service, but if you need to purchase or service heating equipment, don't use this location.

Called Pinch A Penny because my pump basket was sucking air. They sent Two technicians who were…read morevery friendly and knowledgeable. I thought it was going to be an expensive pump problem. They spent time to examine the whole system and replaced a couple "O" rings and rebuilt a valve. Problem solved. They charged only a reasonable service call. The Orlando Kirkman south store will be my first call for any pool problem.

Everyone in the showroom is great! Answered all my questions and we were even able to get in a hot…read moretub to feel it out. They have several with water in them on their showroom floor. So excited to use our Dream Maker Cabana. Just got delivered today! By the way the delivery team was amazing! They put everything together and took away all the trash! Best place in town. Go check them out!!

The showroom is great. Lots of choices. Just know you get what you pay for. We had a fiberglass…read morehot tub for 15 years that worked great and easy to stabilize. This new one we purchase 9 months ago is the hard plastic and it is a nightmare. Nothing but hassles. We are very disappointed. It's hard to stable use the chemicals, had to have it repaired twice under warran Ty and now the heater went out. We are extremely disappointed with this purchase.

Best place in town to get supplies for any pool cleaner, repair man or large company. Every time I…read morehave gone into this location, I have been given the utmost form of respect. These men are the best in Kissimmee! I'd rather shop at this location than go to the main store in Orlando. Any question I have ever had they have been able to answer. If they don't have the answer, they will look it up and research it to solve the problem. They keep the warehouse stocked well, and if for some reason they are out of an item you need, they are able to tell you when it will be arriving on the truck and/or order it from the main store in Orlando. They have been known to go an extra mile for some of the customers who aren't able to pick up their order in enough time, one of these men will drive it to the customer. I'd say that is great customer service! Trust me, you won't go wrong with Gorman - Tony, Stephen & Kory are the best at what they do. Need a good laugh - you'll for sure get your pool supplies and a few chuckles while you are in the shop. To shop here you have to have a certified pool operator license. Everytime I have come in, they greet each and every customer with their first name and make small talk with each. They are opened from 7:00am-4:00pm. Make sure you go on a Thursday, Stephen brings in several dozen of donuts for all customers.

Outdoor area was well kept. We found two large plants for our home that didn't put a dent in the…read morewallet: a palm tree ($15) and an elephant ear ($20). They had a TON of options: succulents, indoor/outdoor, Bonsai Trees, etc. Checkout was quick and easy. In the past, if your plant died you could return it for your money back. I'm not sure if that is still the case, but good deal if you don't have a green thumb. Ha!

Customer service at the store is terrible I tried to return five things for just under $200. I did…read morenot have my previous credit card or to my credit card being compromised did not have the receipts because they never last could not get store. Credit could not get it put back on my credit card obviously they were very little help at customer service asked to see a manager. After a few choice words by myself I've gone in there without receipts and with the same thing with the credit card issue before and the lady held me was all set within 10 minutes to 20 minutes for a Manager name something with E to come up after the employee went and get them after 20 minutes. There's nothing we can do. This is Home Depot policy. This is policy. This is policy. This is the the worst customer service I call corporate same response as nothing we can do. It's nothing we can do. There's so much stuff. There's nothing we can do if there's so much stuff they need to get a security guard or loss prevention. I've been going to this Home Depot for 15 years how sad Lowe's here I come.