They are owned by Best Buy and I have had the worst experience ever of my lifetime despite spending $20k in appliance purchases. Everything was just LATE in arriving. Like worst experience dealing with their customer service whatsoever. read more

My 82 year old neighbor needed a new refrigerator. She had no idea where to go so I chose a few place to check out . After having a not so great experience at a competitor we came to Pacific Sales and after only a few minutes wished we had started and ended here!!! We were greeted warmly by Kriti Khari the Home Designer and she just took over . We were limited on space which left us not a lot of options . Judith, my friend , had very few needs but did want glass shelves in the unit . Most of the ones we could use were unavailable but Ms Khari did her magic with her handheld inventory PDA and found everything she wanted . She also gave my friend her cell number to reach out if she had any issue or needed assistance. She told me she just wanted to treat her the way she would treat her own grandmother. A class act indeed . She bought on a Thursday and she received it on the following Tuesday and she was very happy . From start to finish the whole Best Buy and Pacific Sales crew were accommodating, polite and treated us with nothing but respect. This is the place to start when you are looking for your appliances and kitchen needs . Don't bother going elsewhere read more

What about experienced my experience four years ago when I went and purchased large appliances for my home. Today I went to get new appliances a dishwasher and it needed to be ADA compliant and not only was the sales person who helped me un knowledgeable about any of the appliances but the manager Dave attempted to provide additional information on the specific item type that I was looking for was very short with me because it appeared as though he had to leave for his shift was over or at least that's what it felt like. Four years ago I had a wonderful experienceAnd bought two appliances from Brent and he was extremely knowledgeable and thorough prompt and helpful, and today I just got the complete opposite and left. I was very disappointed not only by the service and the attention, but at the fact that Best Buy in Pacific kitchen do not offer ADA compliance items and the ones that they do have take at least 3 to 4 weeks to deliver to my home if I needed one. This is a discriminatory retail policy. Needless to say I left without making any purchase and definitely will not return to the store for help or future appliance purchases read more

A lot of the reps are sitting around chit-chatting. I guess I'll take my business elsewhere. I'm sure they'll appreciate the business for a full kitchen remodel there! Good prices, bad service. read more

Still waiting for the store manager to call me back about an installation. Still waiting for the salesperson to return my email. That was 2 weeks ago. BTW.....don't bother now. I had a contractor buddy install the range top I purchased there. He showed up the next day, completed the installation in a couple of hours. PSKH......learn from the poor customer service from Best Buy....oh ya, they own you. read more

Avoid at all costs. Ordered appliances online. Waited 7 days to get refunded on the items they cancelled and I had to reorder. Was literally sitting in the store and was told by salesperson I had to call Best Buy 1 800 number. Laughable experience. I feel bad for the salespeople. read more

These bad Yelp reviews are slightly worrying after we bought our LG fridge from them, so I thought I would take two minutes to say that we have had a positive experience with Pacific Sales, so far. We bought a bath vanity from them years ago and had no problems. Our refrigerator broke one Friday, so after a repair guy told me it was better to replace our 15-yr-old fridge, on Sunday we went shopping. Pacific Sales was one of the only places that had a suitable fridge in stock. We shopped around and on Monday I called to complete the purchase. The new fridge was delivered on Wednesday. A smooth transaction. The delivery company did surprise me and call me well before I was expecting them, looks like other reviewers had the same problem. They said they would arrive in 30 minutes, it ended up being around an hour. I told him I was coming from San Francisco and would get there asap. Luckily, no missed deliveries. Sounds like they need to work on delivery coordination. But all-in-all, so far we're happy with our purchase. read more

I recently purchased a display model Viking gas cook top. The sales person was very helpful and even lowered the price further when I told him I could take it home right then. I love it when I don't even ask about a price reduction! I would have done five stars, but it took about 20 minutes for them to be able to enter the price in the computer for checkout and the cook top did not have a gas pressure control valve attached, which meant I had to drive back to the store, but they gave me one for free, so again, when I save $1000 off the regular price I'm easily pleased. read more

SEEMED like a good experience at first. GREAT dryer at the SAME price as every other store. But THEY were offering a $50 Best Buy gift card with purchase and free installation. I guess installation means put in the area were it belongs, because I had to attach the vent and plug it in - no big deal, but NOT installed by any means. 3 months later I STILL have no giftcard. The Pacific sales Manager would not issue me one, or a credit, or tell me when I would get one and the alternative is returning the dryer. It gets picked up Tuesady. Customer service=FAIL read more

What an experience! On Sunday 6/30/13 we ventured to Best Buy to look at a Bosch dishwasher, model # SHP65T55UC which was on sale. Being former Bosch owners we knew what we wanted and Son was very enthusiastic providing information, listened to our needs (quiet, able to fit into our kitchen and needing an extra long cord, etc.). During the conversation he recognized we needed a new dryer and stated there were some discontinued Bosch dryers in the warehouse that would probably sell for " at most a couple of hundred dollars". This opportunity and his willingness to help encouraged us to make the purchase. All good so far...... Then it started:.... Sunday he said he was going to call Monday to check on delivery and on a discontinued Bosch dryer he made us aware during our meeting the night before. He never called! I called in the late afternoon Monday but got no answer. I emailed as well and got no reply. Maybe it was his day off. Tuesday I called again and no answer again so I called the delivery company. They scheduled the delivery for Wed 7/3 and said they would ask Son to work with the installer to schedule a time. Got a call from Son Tuesday night late with no information on installation. He agreed that if after delivery I wanted to install the unit, he would credit the install charge. He also said the dryer would be $500 not "a couple hundred" so we rejected that sale. Wednesday the delivery company called and gave a delivery window and they delivered in that window - all good. While waiting for the delivery, the installer called and gave an install state next week and did not even know we had the unit coming. When he found out he asked if I was going to install, I said I would try and call him back if I was successful. His response, "that may void the warranty". So I called Son and asked if my installing would void the warranty and he said no. The new dishwasher arrived, they took the old one I had disconnected. When I tried to install it, the power cord was too short! I called Son and he had no answer. We told him we needed a long, 6'+ cord and he said OK when he took our order. But now that it was delivered, and the cord was too short, he had no solution but to take it back. I offered to hard wire the unit but needed instructions. He could not help. I called Bosch and they me the cord is only 42" long and they do not give advice on using anything other than their cord. Result - we now have a hole in the kitchen cabinets and dishwasher that can not be installed. So we have cancelled the order, told Son and they will pick up the unit on Friday. But our old unit is gone and the plumbing is open in the sink with the aerator so the sink is not usable and we have no dishwasher! I would NEVER recommend buying from Pacific Sales - they are not well informed on their products and have no clue how to manage the execution of the delivery and the installation. I would also NEVER buy another Bosch product. They are not designed to work in retrofit applications and they do not provide solutions or suggestions to support their customer. Buyer beware of both Pacific Sales and Bosch! read more

If I were able to do so, I would give 0 stars to Pacific Sales. At least the one star goes to credit Brent, who is helpful and professional. I wish I had read the reviews before buying my appliances here. If you are thinking about buying, I strongly recommend that you do not do so. Walk away now while you are still able! We bought a full suite of Samsung appliances. We have had every possible misstep on the refrigerator delivery, including two damaged refrigerators (apparently this is a common problem), delivery guys who said their truck wasn't big enough to haul away the old appliances, delivery guys who said they could not install because they didn't know how, a truck too large for our access road (despite specific instructions), rude scheduling dispatchers, arrivals up to an hour before the time window (so we had to scramble to get to the house), installation of the refrigerator in such a way that the door doesn't open and even more. They have had 5 tries to get this right and we are now awaiting the 6th attempt. Do yourself a favor and buy somewhere else. This is the worst experience I have ever had with delivery. read more

One would think that they would actually want to SELL items here. We had a great conversation with a sales rep, who told us he'd email us with a list of items we'd reviewed and the best prices he could get on things. It seemed very promising. That night, we went home and emailed the rep to make sure he had our correct email address. NO response. The following week we emailed again to check in with the sales rep. NO response. A few days later we called and left a message for the sales rep. NO response. Finally we had to move on, since we wanted to get our job done. We went to Friedman's appliance, which was a great choice. Apparently Pacific Sales doesn't care about actually selling. read more

Bought a washer/dryer set to be delivered on Wednesday, a full size set to replace a true stackable. The delivery came early so my mom went to my place for me. She was told that in my little laundry closet I needed to replace the taps, and the vent hose needed to be flex. The delivery drivers took my existing W/D and left the new units in my living room, to return on Saturday. So, luckily it was Thanksgiving and I had the time to get taps and a vent hose, and install them. The guys showed up on Saturday and said everything was all good... Except where was I going to plug the washer? My little laundry closet only had one plug for the dryer. They told me I could use an extension cord, though. All I had handy was a 50 ft one, so they left the W/D about a foot out of the closet so I could access the washer cord and use a shorter extension when I could get one. Once I had that shorter cord I could then push the units all the way into the closet. Well... I got an 8ft extension cord and spent two hours with my boyfriend trying to push these units into my closet. I eventually called PS to set up a time for the guys to come back and help me. I told the "customer service" my issue and once she heard "extension cord" all hell broke loose. She said they could not help me as the manufacturer did not support cords and I needed to call maybe a plumber for help. At this point I am crying, upset, and so frustrated because I have a huge washer and dryer sitting in a hallway in my 800 sqft condo. The rep even implied I was lying when I told her the drivers left with the washer attached to an extension cord and said it was okay to use one. I think I will need to return these units because 1) Either set of drivers should have mentioned I needed an outlet installed in the closet and the first set should have left my old W/D and rescheduled delivery of the new one after an outlet was installed. 2) This company improperly installed my washer in a manner that was unsafe and now a huge inconvenience for me. 3) The customer service was atrocious. I could have lied to them, but why would I need to when they were the ones who left the washer that way? Shame because I actually liked the product and the sales guy and I am still left with no laundry unit. We will see if I modify my stars after I call them to set up the return. read more

I have been searching for the right chimney style hood range for my new kitchen for the last two months. Online and stores after stores. I was hoping to spend no more than $500 for a stainless steel, 600 CFM 30" LED lights, and all I found were ones that were either really cheap or really expensive. Friedman Appliance-the sales person showed me a Zephyr Brisas (old model) and told me that the company sets their prices $699 and there was no wiggle room for price negotiation. Full of crock. Airport Appliances had one for $50 off and Pacific Sales was selling it for $637. Anyhow, long story short-my contractor recommended that I check out Pacific Sales and the salesperson was Son. Great knowledge. Great customer service. Great deal. I left the store and came back the next day with my wife (for her seal of approval) and went with the Windster brand. I spent much less than what I expected and I am definitely going to recommend Son as your "go to person for your appliance needs". I hope the shipment will go smoothly this Tuesday. I am very pleased with the purchase so far. Thank you Son! read more

Working with Pacific Sales Kitchen & Home in Pleasant Hill Best Buy has likely been the most frustrating, time-consuming, and non-solution focused experience of my consumer life. If you value your time and expect things to be done correctly the first time, I would NOT RECOMMEND purchasing from Pacific Sales Kitchen & Home ever. 1) Went to the Pacific Sales located within the Best Buy store on Thursday, 11/28 to buy a dishwasher for my ageing parents. Sales person was helpful in answering my questions and processing my order; I received a call later that night, as discussed, scheduling my delivery and installation of the dishwasher for Saturday, 12/7. I was told i would receive a call Friday, 12/6 between 5pm - 7pm with the actual 4 hour window of installation for the next day Saturday, 12/7. 2) On Tuesday, 12/3 I called to change my purchase from a Samsung dishwasher (after reading Consumer Reports, Samsung and LG are literally the last and 2nd to last brands in terms of reliability; i did not know this. The sales person at Pacific Sales did not know this either) Nonetheless, he checks the stock of my new order for a Bosch dishwasher and assured me they could still deliver on Saturday, 12/7 since it was in stock in their warehouse. 3) On Friday, 12/6........no call. 4) Late night Friday, 12/6 I leave a voicemail to the Pacific Sales Concord (925.246.1199) store ,since the Best Buy location where i purchased from wasn't letting me leave a voice mail. 5) Morning Saturday (10:01 AM), 12/7 I call right when Pacific Sales Concord opens and speak to an employee. He tells me he'll look into it and call me back. I make sure to voice my concern that I didn't receive a call yesterday and need it delivered today, as promised. 6) Morning Saturday (11:07 AM) 12/7... He never calls me back. I call back to the Pacific Sales Concord store. Other employee (she) tells me the guy i spoke to prior has left for the day (which is weird, because they literally just opened 2 hours ago) She tells me she'll look into it. 7) Afternoon Saturday (1:07 PM) 12/7... never heard back from Pacific Sales Concord, so I call the actual Best Buy store now. Talk to them about the issue and how it's been 3 hours and I have no new information. I continue to ask if the dishwasher will be delivered today and where it actually is. They provide ZERO answers and continue telling me they are in contact with OPTIMA, the 3rd party logistics company, to find out where the technician is. I continue wasting my Saturday waiting to see if dishwasher will be delivered or not. --- Pacific Sales used to be an independently owned appliance store based on Southern California. But in 2006, Best Buy acquired them. Given they are no longer a private, mom and pop type shop, you can imagine what happened next. Delivery and delivery logistics was outsourced. Now, a 3rd party company called Optima services Pacific Sales logistically in terms of installation. So instead of being able to just talk to the Pacific Sales people about my delivery, they (as well as I) were routed to Optima. This is why no one could tell me any info on Saturday regarding my delivery for ... Saturday. Optima then outsources the delivery/installation to regional 3rd party installers. --- 8) Late Afternoon Saturday 12/7 (2:12pm / 2:59pm) - I continue calling my sales person at Pacific Sales Best Buy. Continue to be frustrated that no one knows where my dishwasher is nor if it is being installed today. 9) First incoming call from them [pacific sales] today Saturday, 12/7 @ 3:23pm - update that there is no update. They are still trying to get response from Optima which is trying to get a response from the technician to see if it will happen today. IT has been 7 hours since i brought up this issue... no resolution or answers. They [pacific] tell me someone from Optima will call me soon. 10) Late afternoon Saturday 12/7 (5:21pm/5:23pm) - i call Pacific again since no one has called me since 3:23pm. No update 11) Saturday night 12/7 (5:38pm) - finally 7 hours later (i started this issue at 10am) i get a call from Optima w/ at least an answer. No delivery will happen today; don't know when it will happen still. Hoping for Monday. 12) Today (Monday 12/9) - call Optima (7:29am) and call Pacific Sales (10:06am). Still no resolution or sense if delivery will happen today. 13) Today (Monday 12/9) - Optima calls me back (1:20pm) and says next installation date in 8 days on 12/17....i ordered 11/28 14) Today (Monday 12/9) - Actual installers, Pacific West, call me (1:34pm). First time talking to them. They say they can install Wednesday 12/11 or Thursday 12/12. I need it done today though... 15) Today (Monday 12/9) I call Pacific again (2:06pm) and tell them to find me the same dishwasher in-stock somewhere i can pick it up and install myself. Super fed up 16) Today (Monday 12/9) Still waiting for a call back.... Will update with further details as they arrive. read more

This Pacific Sales is located in Best Buy. Sun, the manager, helped me with my purchase. I had a great experience. Little things went wrong with the installation guys, but Sun made it right. I recommend this Pacific Sales if you are looking for customer service with a smile and knowledge of the product you are purchasing. read more

Horrible customer service. Won't work with you on delivery times. You get two options, take what they give you or cancel your order. Although when you purchase from them, they tell you they'll work with your schedule. Not true. And best of all, they don't even give you 24hr notice. read more

Time for a new refrig! I shopped and researched for a new fridge ....went to several stores in the area and shopped on line. I decided to purchase from Brant due to his exceptional customer service and honesty! In this day and age you can research and price match etc... But when someone listens to what you want and need and is patient...SOLD! read more

Special kudos today to Alfred Griffith for A+ customer service. After looking at other appliance stores for a dishwasher we wanted immediate gratification and the other stores couldn't deliver for weeks what we wanted to install today. He spent the time and made phone calls so that we could pick up immediately. As we waited he was pleasant, professional, approachable, and knowledgeable. He gave us options and information the other stores just lacked in. He made our trip quick and expidited the process completing the transaction in a timely manner not wasting our Saturday afternoon. Inside Best Buy in pleasant hill. Being business owners ourselves it's important this business know that the customer service level was met and exceeded by Alfred, and we would be proud to have this young man represent our company. Jay & Missy read more

Their process is flawed and it affects communication, delivery schedules, stock inventory etc. I bought a range, hood, backsplash & duct cover totaling about 3k. A delivery was scheduled without contacting me first, then was told my backsplash & duct cover could be shipped from Tracy to the Emeryville store for me to pick up. But they were never sent, and apparently were shipped out somewhere else for a different sale. (Which I figured out after an hour in the store and a long phone call) So the items I had waited weeks for, were gone. Staff is friendly and wants to be helpful, but these errors cost me time & money, juggling contractors for installation and permit inspectors. Not a good look. Home depot appliance orders have been seamless so far. read more

By far some of the worst customer service I have ever had! Unfortunate, since our initial impression with the sales person was great. Once we walked out of the store and we were handed off to the delivery team it was a nightmare. We were told that we would get a call 1 hour before the drivers arrived. We were contacted by the drivers at 8:37 saying they were 10 minutes out.......um.... that isn't 1 hour. We told the driver that we needed an hour to get there and that dispatch had notified us we would get a 1hr notice. He said he would call dispatch. 15 minutes later we were contacted by dispatch and told that the drivers would be at our house in 30 minutes (9:15) We told them the same thing and they said they would call us back. 15 minutes later another person called back and told us the drivers would be at the house between 9:30 and 9:45, but that THEY WOULD CALL WHEN THEY ARRIVED AT THE HOUSE, and that THEY WOULD WAIT FOR 15 MINUTES. We got home shortly after 9:30 and moved our old washer and dryer out of the way. I then called the dispatch office and told them that we were home and could they let the drivers know. They told us the drivers were at our house at 9:00am and had already moved on. WE WERE PISSED! I told the dispatch person the entire story AGAIN (Third different person I had spoken with) and he said there was nothing he could do. I asked to speak to a manager and was put on hold for 20 minutes. When a manager did come on and I explained the events AGAIN, I was told that we should have gotten a 1hr, a 30min and a call when the drivers arrived. WE RECEIVED NONE OF THOSE! The manager told me he would call back 15 minutes later.... that was over an hour ago! We will be returning the washer and dryer to the store later today since it was not delivered when they told us it would be. I don't mind taking my money elsewhere its too bad though that they are making all of Best Buy look bad though.... poor move. STAY AWAY FROM THESE PEOPLE! read more

I like the store and our salesperson, brent was nice. However, the product we bought, a samsung dishwasher, was junk. It broke 2 or 3 times in a year. It just broke again. So after two years of ownership, we are stuck. Warranty long gone. I tried dealing with Pacific sales about a year into owning the appliance and was not successful. They passed me onto samsung corporate, who are useless. Be warned, lots of samsung dishwasher complaints, both online and in store. The sales rep at another store warned me. We had better luck with samsung fridge and washer and drier. read more

TJ, the sales associate who helped us, was everything we could have wanted - knowledgeable, clear, friendly, funny and honest. Having done our research we were already leaning toward certain specs in the dishwasher we wanted but hadn't planned to buy the cook top we needed at the same time. Once we raised that possibility, he again led us very competently to the choice that best fit our needs. Also, the price was right. The high marks above are all for TJ and Best Buy's Pacific Sales outlet. BUT the Pacific Sales installer, Pacific West, is another story. They sent one who created a leak under the sink. I know it wasn't there before because when I cleared out under the sink to make space for him to work, it was all dry. After running the machine once, we had a puddle. The repair guy the company sent the next day said it wasn't the new connection but our valve and he could replace it for $90 plus $25 for the "line". But he'd give us a break and charge only $10 for the line. Then he offered to replace the cold water valve as well and since both are over 30 years old I thought I'd save money on another plumber and gave him the go-ahead. Then he added up the bill and charged me $220. We were chatting away, I wrote the check, he gave me his cell # in case we had other work for him and as he left I realized, 90+90+10+10= 200, not 220. So I called his cell as he drove off - 10 days later, no return call. I called the company the next day and left a message. No return call. I called again and was told "someone" would get back to me. No return call. I called again and was given the owner's voice mail. Five times. No return call. In addition, I now have 2 long gouges in my new kitchen floor which he swore he couldn't possibly have made - even though I had washed the floor on hands and knees after the installer left and it wasn't there. I had even asked him to let me lay down something to protect the floor before he went to work and he just plopped down and said it wasn't necessary. Silly me, I didn't insist he move his butt so I could protect the floor. So 10 days later, here I am with a damaged floor, out $220 for a repair I may or may not have needed but was definitely overcharged for due to his poor math skills, and no real recourse but to warn everyone else to learn from my unfortunate experience. Isn't it funny that they were so responsive to come and "repair" the leak in "my valve" and collect their $220 the very next day, but nobody can take the time to call back customers AFTER they've been bled? I recommend you find a plumber, electrician, whatever you need and do the install with someone YOU choose. Added a few hours after original post: Well, after calling Pacific Sales @ Best Buy yesterday, then calling their Concord store today, I finally got a call from Mike, the owner of Pacific West. He listened to my story patiently, promised a refund for the $20 right away, and will get his floor person to get in touch with me to see how to handle repairing it. Glad I finally got a response, not so pleased at the amount of effort it cost. I guess you can add another 1/2 star for his response. OK THIS IS THE SECOND EDIT AND I ADDED A FULL STAR ABOVE FOR THE FOLLOWING REASON (but only one star): The floor man arrived, check in hand, and proceeded to measure the floor and advise me to pick out new flooring, then fax the information to the company, and they would buy it and install it. Of course there's a price limit on materials. Now....how willing are we to leave ourselves open to even more problems, should the floor install go wrong/other things in the kitchen get damaged in the process/the general upset to a household caused when a major aspect like flooring is changed? On top of which, they don't intend to rip up the old floor, just "sand it down" and lay the new one on top. I'll have to do some research to find out if that's as lazy/shady as it sounds. Maybe we'll let them buy the flooring and have someone else install it at their expense. fool me once.... So ultimately, they stepped up but only with major prodding. We've had better experiences with construction/contractor companies in the past so --- be forewarned and watch them every step of the way if you choose to use them! EDIT NUMBER THREE---- We asked them to cut us a check rather than have them do work when they'd been less than stellar in the first place. Long story short, Pacific West damaged our floor in 2/12. Finally, after repeated requests and countless phone calls, we got a check for $325. IN JUNE. The work was going to cost about twice that. MORE phone calls - about 2 per week. Finally, another check for $175. IN AUGUST. EIGHT MONTHS FOR PACIFIC WEST TO MAKE GOOD (nearly) ON THE DAMAGE THEIR INSTALLERS DID TO OUR KITCHEN FLOOR. read more

This was the worst customer service experience I've ever had. I bought a refrigerator and the first time they came to deliver, they showed up late and then said they couldn't deliver in the dark. Then they came a second time and told me I had the wrong connection and couldn't deliver. What they didn't tell me was that an easy connector could be added that would've hooked up to my new refrigerator. The last time they came, they went to the wrong house and I had to call Customer Service to get them to come back. Then they had left the straps to pick up the fridge at another house. Then I had to go help them buy new straps. Finally they delivered it, at night by the way, and then they said they couldn't hook up the fridge to the water because the shut off valve was in the wrong place. I finally pushed and they told me I could hook it up myself which consisted of screwing it on which took all of 10 seconds. The delivery people were rude, obstructive and incompetent. STAY AWAY FROM PACIFIC SALES!!!!! read more

I don't know how this place stays in business. I went in to look at a Viking Hood for my kitchen and was "helped" by Brant. I asked him about what Viking products he would recommend and he want on this 15 minute discussion about Dacor and Wolf products. I asked about Viking.... We then found a hood that we wanted to purchase but I saw it at another store for $150 cheaper. He said that he would match the price no problem. My wife and I wanted to look around a little more and make sure the specs of it fit my opening. It fit the opening so I went the next day to order it. Brant says he doesnt know how to do the $150 off of this product and sat there for 30 minutes looking at his computer screen. He finally told me that he cant do the $150 off of this product and said the best he could do is give me a hug. I think he has smoked one to many joints in his time. I will not be shopping at this store moving forward. Go to Friedmans Appliances if you want professional help and people that are not stoned. read more

Terrible experience. Fridge arrived with what appeared to be manufacturing defects. Delivery guys did not seem to care and basically said it was my problem. Also it took THREE attempts to deliver a ice maker that was not broken. All three times we had to wait on their 4 hour delivery windows. When I called a supervisor (Stacey), she said she would call me back in 15 minutes. After 45 minutes I called back and was told she went home for the night. Customer service for this company is poor. I will never buy something from this company again. read more

We recently bought a set of appliances for our new house. My review is for Tim Greenlaw who is a salesman in this branch. We are extremely happy with his help. He took his time and educated us about different brands, patiently answered all of our questions and concerns, and directed us toward what we want. He is very knowledgable and could provide best guidance on our purchases. I couldn't be more satisfied and highly recommend him! read more

I think this is the worst shopping experience ever!! Since I am on a fixed income, I decided to buy a floor model LG dishwasher at a good discount. I asked if it was a return, but was assured by the salesperson Tim, the only reason it was an open box item was because it had been a floor demo, and it should be as good as new. I had to wait 2 weeks for delivery, but realized I would still have it installed by the time my company was to arrive, and having a working dishwasher would be essential. When the installer arrived and was about to bring it inside, he called me over and told me to come out to the truck, since there was a problem. He told be that this dishwasher should NOT have been sold to me. It was obviously a return where someone had tried to install it and it just was not working. One of the legs was stuck in an outward position and could not be moved, the electrical wiring was cut off, there were missing parts and it basically was beyond repair. Naturally I was extremely upset and followed the installer back to the store, where he explained the situation to the three people sitting at the desk. None of them seemed especially concerned, but Gisel called a youngish person (Jose) over to try to sell me another dishwasher. I told them that I would expect a favorable discount on another model, since the first sales person basically had lied to me, insisting that it was not a return. Another person, Daniel told me it had been sold as is, even if it was beyond repair. At that time I asked to speak to a manager. Instead the sales person disappeared and came back saying the manager, Paul Gutierrez, offered an additional discount on this useless dishwasher. Why would I want an additional discount on a model that I was told was beyond repair? They would not give me a discount on a working model!! Normal customer service would have tried to remedy or somehow make up for the lie i was told, that it was not a return, and also for the fact that the company had wasted two weeks of my time, and delivered a useless dishwasher to me. At that time I realized Pacific Sales was totally indifferent to what had happened. They just couldn't care less. I don't know if they are so used to unhappy customers, they have stopped caring. I felt both cheated and ignored. I then asked for a total refund, but to top this awful experience off, I was told they could not do that until late this afternoon. Having no faith in Pacific Sales whatsoever after this whole experience, I wanted to see that I actually received my refund. So far I have not!! read more

One star for Brent who seems to have his act together and was very helpful with the sale. But that's it, because the product was not delivered as promised. I was told to expect a thirty minute warning phone call before delivery and I specifically asked for a call to my mobile number. I did not get a call until the truck was already at my house, at which time I was told the truck would wait 15 minutes. I hurried home but missed the truck by moments and they refused to return. I won't be shopping there again. read more

This place was recommended by a friend. The sales people were so professional; the delivery guys were the best I've seen, super courteous and gentle on my house. They price match.. so I say why go anywhere else. I bought a Fridge and now I am getting ready to by a new microwave. They will not disappoint.... read more

We purchased a top of the line Bosch dishwasher at Best Buy. We did not know that the appliance section is NOT Best Buy but is Pacific Sales Kitchen & Home. The dishwasher produces a foul odor for some reason. We called and a service tech came out and mentioned that his previous call was for the same reason on the same machine. The tech could not find anything wrong but to call the Bosch tech. We did and the Bosch tech came out and said this model does this and the only solution is to pour vinegar and clean out the filter on a daily basis, then run the machine empty between each load. Why pay $1,000 for a dishwasher and have to do this! We requested that we exchange for another machine. The manager at PSK&H would not even let us explain the problem and kept saying that he will not exchange or refund. We called Best Buy and PSK&H and could not get resolution. Best Buy says PSK&H is a separate company leasing space inside of the Best Buy showroom and is nothing there is warranted by Best Buy. PSK&H will not guarantee satisfaction on the products they sell. WARNING!!! DO NOT BUY ANY APPLIANCE INSIDE OF BEST BUY. YOU WILL NOT BE PROTECTED. Good thing we purchased on a credit card. We filed a complaint with our credit card to reverse the charge. read more

I ordered a washer and dryer. The salesman was nice but kept getting my information wrong and the dates wrong for delivery. He said the washer would be coming in on Wednesday in plenty of time for delivery on Friday. Friday comes and I receive a call that the washer was on backorder and would not be delivered on Friday but should be coming in that day and could probably get delivery early the following week. Monday came and I received no call. Called customer service and said still on backorder and no date when they would be getting it in. Will give them a few more days to get washer in, but if not will have to cancel it, get money back and go buy it somewhere else because I needed it on past Friday. This company needs to get their act together as far as having stock of products they have on sale, especially when the sale had just started the day I ordered it. read more