I've lived in a Tim Carr property for almost seven years, and I honestly can't say enough about how responsive their maintenance team has been. Anytime I've needed help, I simply submit a request through their system, and someone gets back to me incredibly quickly. Most of the time it's within hours, and I've rarely had to wait more than 24 hours for an issue to be resolved. That level of responsiveness makes such a difference when you're juggling work, parenting, and everything else life throws at you. I especially want to recognize Nick, who has been helping me a lot lately. He's always quick to respond, professional, kind, and genuinely helpful. It's such a relief knowing that when something comes up, I don't have to stress about figuring it out on my own. People are usually quick to leave reviews when they have a bad experience, but not often when a company consistently does a good job. Tim Carr deserves the recognition. Their service has given me a real sense of security over the years, and that's something I truly appreciate. read more

Nancy is great! Very punctual and informative. She helped my girlfriend and I multiple times while looking at a rental. We will look her up when it's time to buy! read more

Very disappointed. Would not recommend. I follow the Tim Carr Group's properties closely, as I've been favorably impressed by several of them. But response from the administrative team is in need of firming-up. I inquired about a listing 52 minutes after it posted--getting in early as we all know you must in the competitive Newport / Costa Mesa rental market. I received standard portal responses allowing me to schedule a viewing time. I did so. After viewing the property, I received copious texts and emails asking me if I'd like to begin the application process. I emailed my contact, who I won't name here, with traditional questions about the unit before beginning application. His answers were vague. Many of them ended with "not to my knowledge." It was clear to me that he is very junior, lacking experience, and was unwilling to look more deeply / check with his superiors with regard to the history of the property. He gave stock answers from the comfort of his chair. I wanted to know when the last mold inspection was, and how long the previous tenant lived in the unit before vacating it. Standard questions. Not violating any privacy laws, as I know these laws very well. It is in fact unlawful for a potential landlord not to disclose certain information when asked. My contact wouldn't answer these and proceeded to ghost me. My time was utterly wasted. The staff is clearly not ready for prime time. Responses are clunky, lacking professionalism or any sense of urgency. With a little training, I'm sure they could improve. Invest in the training of your team. Without that, your company will lose solid potential tenants with such disregard shown for them. File this one under Missed Opportunity for the Tim Carr Group. Be better. read more

A very personable property management company. I've been living at one of their apartments for 5 years and appreciate their quick responses and how well the place is kept. Sheryll Carter has certainly had a large role to play in this. Always pleasant and helpful. Just wanted to reach out to say Thank you. read more

I lived in a Tim Carr Group rental for 7 1/2 years. In the rare event I needed help with anything, Sheryll was always quick to take care of it for me. Their staff and maintenance team are top notch. It was a great experience living there over the years and I highly recommend them. read more

Extremely disappointed. I drove an hour to see the property and arrived on time, only to find no one there. I called and was told the agent had cancelled the showing, but no one bothered to inform me. Completely unprofessional. Avoid if you can. read more

Apartment was great besides the fact that it didn't come with a fridge - they took 2/3 of our security deposit for the most minimal scuffs on the walls, nothing more than wear and tear. Just because they could under California law. We could penalized for not cleaning the window screens?? Which is completely non-trivial as far as an apartment move out cleaning goes. When I tried to contact them to fight this, they ignored my email for months on end. Never ended up getting any money back, cute place and the lease itself was fine but they screw you over with security deposit. read more

Sheryll Carter at Tim Carr Group has been a 5 star experience from start to finish! I have lived at 528 Irvine Ave since October 2019 and it has been a very pleasant with zero complaints. The property is always well kept and quick to respond with any maintenance request. Even as I have given my notice to move out, Sheryll wrote me a great letter of recommendation to my new property manager to ensure my application was accepted! This property and neighborhood will be missed as I relocate to las Vegas, but the positive memories will remain. If you are considering a move I highly recommend working with Sheryll at Tim Carr Group. ~Matt M read more

Tim Carr Group continues to do an excellent job of property management they are quick to respond to maintenance requests and the vendors they use are top notch in the area. read more

The best property management company I've ever rented a property from. Very quick and timely service request responses and good communication. The people who work there are really kind and friendly too. You don't normally find management companies with positive reviews, and for good reason! Tim Carr is definitely the exception. read more

Tim Carr and his team go above and beyond! I had the pleasure of working with the TC team 3 months ago on a purchase in Newport Beach. Without a doubt this team is one of the top RE groups in Newport. Llona Nowak and Chris Maddy ensured everything was smooth, professional, and timely. I highly recommend this team for anyone buying or selling a home. read more

I moved back into the area in 2021 and knew that I would find the perfect place to rent with TCG. During my lease, Sheryll was great to work with! She always got back to me in a timely manner with any questions or requests I had. TCG has great rentals available and I always recommend them to friends and family. If I ever need to rent again, I will come back to TCG and hope that Sheryll is still there! read more

Be careful about giving this company your non refundable rental application fee and using their Software vendor App Folio. Seems like their some shady'ness in this setup. Especially when the report that is generated is wrong and out of date. At a minimum the application fee should be waived or refunded if you are mot approved. This coat should be assumed by the owner as cost of doing business. 6/14 - Update on reply from Business. Since the obvious snark is present in the syntax. let's do a rehash.. - walked the site on a Thursday. Note - your property manager jacked our appointment times around with our agent last minute on the same, day 4 hours before our agreed to time. We had agreed to 5, Your employee jammed our plans to be there at 4. - the property manager who did the walk told us applications would be submitted the following week. Obviously this was a falsehood. - application + fee submitted on the Saturday directly after the walk on Thursday. - Monday AM around 9:00 called to update application due to mis information only to learn a lease had been signed and accepted for another party. Reasonable explanation? You had already approved a lease upon taking my money. Bottom line... App Folio is a software vendor I don't care what fees they pass through or what they charge as part of their SaaS. The business, in this case Tim Carr, is responsible for its practices. It's not about the fee it's unprofessional to at a minimum fail to disclose you had accepted and submitted a lease to the owners prior to accepting mine. Y'all need to do better. 1 star rating remains. read more

I have been an Eastside resident managed by the Tim Carr Group for about five years now and I really enjoy working with them. Monique and Team are always very responsive and supportive of any questions I might have concerning our residence. I recently have been looking at their other properties to upgrade in space and Monique is always considerate of my busy schedule! She's always so accommodating to give me walk throughs of properties that maybe a fit for me and my wife. The property im at itself is so unique and the upkeep within our complex is always on point. Overall, I would recommend their team for any property needs! read more

I lived at my property for 5+ years and throughout my residence Tim Carr Group was so great to deal with. I worked with Sheryll and she was always quick, communicative, and reasonable on everything. If anyone is looking to relocate into one of their properties I couldn't say enough good things. read more

My husband and I loved working with Sheryll! She was always kind, considerate and understanding. It was so nice to be treated like a human and not just a random tenant. Sheryll was always super responsive and honest. We have sense moved out of state, but really appreciated all of her hard work! read more

I spent 3 incredible years living at a Tim Carr Group property in Costa Mesa. Everyone at this company is extremely friendly and easy to deal with. Sheryll Carter always ensured things were taken care of promptly and smoothly whenever needed. I could not be more appreciative of my time spent interacting with everyone at TCG. Tenants get treated like family here, and I am forever thankful! read more

potentially the most unprofessional realty company I was in contact with when I was just recently looking for a home for my family to move into. I called, emailed, messaged on Zillow and did not get a response in an appropriate time. by the time someone messaged me back saying they had called, I had already been able to sign a lease elsewhere. it took Tim Carr Group 2 weeks to reach out to me once even though the house was immediately available. I've worked in real estate and this is never how I would treat a prospective applicant. read more

We have been renting our home from Tim Carr Group for about 4 years now, and the experience has been second to none. They are by far the best rental company I've ever worked with. To begin, the house is beautiful and no expenses were spared with the details when it was renovated. Wood floors throughout, Euro drawer slides in the kitchen, bathrooms and closets, and high end bath fixtures just to name a few. When we moved in, a good friend of mine who has been a realtor in the area for 25 years told me that our home was the nicest finished home he'd ever seen in the area for a rental. Besides the quality of the home, Tim Carr Group has been amazing to rent from. They took initiative to re-landscape our front yard, they have been quick to respond to any repair requests (our water heater went out, we called on Tuesday and it was replaced by Wednesday afternoon). Every request we've ever had to put in (and there haven't been many) were responded to in a timely and professional manner, exceeding any property management company I've ever rented from. Sheryll has been so great to work with and is always available and receptive when we reach out. The entire team is amazing! We absolutely love our home and love renting from Tim Carr. I would highly recommend them, as their properties are a notch above the rest, and so is their staff. read more

I recently started renting from the Tim Carr group. Everyone I've spoken to has been friendly and responsive. Especially Monique. I love my apartment, and the grounds are always kept clean. They're pretty on top of things. And the online portal is so convenient. It's all been a great experience so far. read more

Completely unprofessional. This business is ran inefficiently and fails when it comes to customer satisfaction and communication. Emails went unanswered, calls went ignored, and then to make matters worse, they repeatedly came up with conflicting stories to explain for their own incompetence. I hope that my review will help at least one person steer clear of this terrible rental experience. read more

Sheryll and the property management team at the Tim Carr group are absolutely outstanding. Our apartment needed some TLC, and Sheryll, specifically, was extremely efficient and compassionate. She followed up with several vendors and got everything taken care of super quickly. Very grateful to have her managing our apartment! read more

A complete waste of my time and money. I filled out an application payed the application fee. Had a viewing this morning. Was canceled on 20 minutes before the appointment. I was moved to 3 o'clock and then called 15 minutes before the meeting that the unit has been rented out. I feel like this is a complete scam. If you already have potential tenants why would you continue taking people's money and running credit checks? Furthermore, one of the units that were posted on an apartment app was also posted on craigslist for a cheaper price. Shady!!! read more

Tim Carr Group sets a completely new standard for property management. They are responsive, true to their word, honest and, simply, great to work with. Over our two years of association with TCG, I have communicated with Sheryll, Tana and Sue on myriad occasions. I am beyond impressed with their personalities, attention to detail and their innate ability to make a tenant feel welcomed. For any person looking to rent in an area serviced by the Tim Carr Group, pick up the phone and call them. I assure you, you will not be disappointed. Thank you for everything Sheryll! read more

I have been renting a property from Tim Carr Group for the last 3 years. They are by far the best property managers around. They truly care and want you to feel happy and comfortable in your home. In the past 3 years, any issue we had (which was very few) would be taken care of immediately. They are also always so helpful and responsive with any question I have ever have as well. I have felt very lucky to have come across one of their properties and have stayed because of how wonderful they are. Sheryll is my go to girl! She is on top of EVERYTHING!!! So helpful in every way and so very kind. Thanks Tim Carr Group! read more

I rented with Tim Carr Group for six years, and my experience was wonderful. My units were beautifully upgraded and clean. My interactions with the employees at Tim Carr were always kind and helpful. I interacted mostly with Sheryll Carter over the years; she is the best! Maintenance requests were often addressed and fixed the day I reported them. They care about their tenants and rental properties, and it shows. I would (and do!) highly recommend Tim Carr Group to friends and family looking to rent in Orange County. read more

Apparently they stop answering the phone when they lease properties instead of telling you it's off the market. An agent we were working with on a lease named Monique submitted half of our financials, so we did not qualify based on half of the income we actually had. The TC application process was such a beast too, it was really annoying that after the 3 hours it took to finish the application that the agent cost us the property. read more

Tim, Tana and the whole crew do a fantastic job for your property Management services. They are responsive, caring & efficient. They even helped us during a transition from another property management company! Keep up the good work. read more

Sheryll, our Tim Carr property manager, was an allstar. Very responsive and personable. Thanks Sheryll!

Working with the Tim Carr Group is fantastic! They are truly professionals. If you are searching for a company to manage your properties, look no further! It's been a great financial decision to partner with their team. Sheryll, Lori and Tana, are responsive, reliable, and great at what they do. They have everything I've been looking for in a property management company. I've been thoroughly impressed with my experience. Highly recommend! read more

I rented two different properties from Tim Carr over the past five years. I cannot express how great of a management company they are. I've told all of my friends in the area to check with them first when looking for a new apartment. They were extremely responsive (especially Sheryll Carter, she's great!) and any maintenance issues I had come up were taken care of in a timely manner. If you're looking for a place in the Costa Mesa/Newport area, definitely rent with them! read more

We have been a Tim Carr tenant for almost 3 years now. They have been a great landlord who has been highly responsive to our needs and often bringing fixes within hours or the next day. We have also been able to work with them on lease extensions and they have been flexible and fair. I would highly recommend TCG as a landlord! read more

We've had the unfortunate experience of two years with this unresponsive landlord. I challenge you go call them right now... I'd bet the farm no one picks-up. Get used to that if you move into one of their units. Maintenance requests go unanswered for days/weeks. No one calls you or emails you back about anything. Water shut-off to the entire property? No one cares. Your heater stops working? No one cares. Your washer is leaking onto the floor? No one cares. They do however have maintenance done to the grounds, and not inform you. Wake up to a person on your roof for a roof inspection (no notice). Or have tree trimmers outside your window, on holiday weekend, and have every tenant forced to park in the street while they work (no notice). We also worked with them on a reasonable accommodation for a handicap... that took months for them to finally approve. And the ethics and legality of their efforts are highly questionable. Easily the worst landlord of the nine I've had. read more

Just wanted to give a huge "shout out" to the Tim Carr Group, property management team. I live in N. California and have worked with five other property management groups up this way over the years. I have to say, the Tim Carr Group is by far, the best I have ever worked with! Tana and her team are on their game! They are responsive to the needs of both myself and my tenants and they ensure proper follow through! They are a well organized and seamless operation, and I have been truly impressed with them in the world of property management companies. I only wish they also worked up here in Northern California! read more

Just moved into my new place with the help of the Tim Carr Group. Sheryl has been super helpful and on the ball when it came to fixing a few things I regulated. I highly recommend TCG and will be using them in the future if I end up moving again. Thank you Sheryl & TCG -Julio read more

We wanted to give a huge "shout out" to Tim Carr Group. We recently moved into one of their beautiful properties and Sheryll, Lori, and Monique have been so communicative and readily available for questions and requests as we get settled. They have responded to maintenance requests in a timely manner and make sure they are here with the vendors. We are so happy! read more

I have been living in a Tim Carr Group rental property for three months now and the experience has been nothing less than outstanding. The maintenance department is quick to respond to any troubles we've had at the property, and the main office is great with communication and always eager to help. The finishes are great on all of the interior fixtures as well, so we couldn't be happier. read more

Very disappointed in my experience with Tim Carr. I have an 800 credit score, I'm a homeowner/landlord myself, great income, stable job, non-smoker, clean, respectful, no pets, no kids.....what more do you want? I gave into all their demands after the agent said I could negotiate the rental price. I put in my app....went back a forth with the agent and finally agreed to move in within a week. Then nothing. No word. I was doing all of the work calling, emailing, calling, was promised a call back on multiple occasions only to get a one line email "The owner has decided to accept more applications". I tried and tried to get ahold of her for a reasonable explanation, but nothing. Really? Why? I even asked her to keep an eye out for a place for me if this doesn't work out. "Ummm,sure" she replied. Also, what reality company only works only 8-5 and takes holiday weekends off? The rude lady who answered the phone seemed to be covering up for the agent and said to me, " I don't know what you expect, we're doing our due diligence"....haha....you asked me to move into the unit in 8 days....but now you take the holiday weekend off and tell me you'll get back to me and now accepting more applicants? Sounds fishy! Maybe the other review was right and they are fishing for application fees of $40. Shady deals. Tana, I'm sorry, but I asked questions any tenant would want to know....questions I, as a landlord, have answered mused. I only asked IF they would consider a ceiling fan in the bedroom and fix broken shelving in the garage. I honestly think you didn't get a 360 view of the situation. I only found out the property was rented after checking your site today. read more

Sheryll Carter is amazing and a total asset to The Tim Carr Group. She is awesome at finding renters the perfect place that fits their needs. Reach out to her if you are looking to rent a place in Costa Mesa, or the surrounding areas. My daughter rented properties managed by The Carr Group for the last four years. Every time she needed something addressed, it was handled in a efficient and timely manner. Sheryll is your "go to" girl, as she is very professional and cares about her clients! read more

My roommate and I, both women in our late 20's, live in a bungalow style home in costa mesa with an attached garage where we do our daily laundry and would like to store things that don't fit in our home like excess toiletries, gifting supplies, and work information. We are in and out of this room every day and it is an extension of where we live - as it should be, we pay for this square footage. However, we have been experiencing rat issues in our garage since July 11. We first found our belongings chewed through in what we assume was packing for the rats to build a nest somewhere nearby - toiletries, work papers, boot boxes - all chewed through and had to be disposed of. We had to clean the rat droppings that seemed to be all over. We alerted Sheryll of this and Joe, the Terminix "professional", came over to set some traps. Our first catch (picture attached) was a rat next to our washing machine which my roommate almost stepped on sept 3rd. That rat was disposed by me (picture shown) since nobody answered our emails/calls promptly. As you may know, rats are filthy and carry many diseases. On October 10th I saw a rat scale the wall inside as I was doing my laundry --- then I saw it come out through a hole in the back door. At this time, my understanding was that Sheryll and Joe had been out several times and done a proper inspection ---had they not seen this holes chewed through the metal on both sides of the door? I had to call this out before it was fixed. This was not fixed with new metal sheeting, rather rubber which rats can chew through. On October 31st, we caught another rat which was still alive and defecated all over our floor in front of our dryer which again we almost stepped on. Not only this but the rat was still alive and could have bitten me. Again, I myself had to kill completely and dispose of this rat because I didnt not get a prompt response. In fact, I had to call Sheryll at 11:00 AM the next day after I had not heard from her regarding my finding and the disposal, all laid out in the email I sent around 7:00 PM the night before. At this time, Sheryll said her and Joe would be out again. My roommate was there at this time and she pointed out many holes in the garage, door and walls that could be the "entrance" for the rats. All of which Joe agreed to saying "yes a rat could get through there". After having to dispose of my second rat and not getting a sense of urgency or the support I needed from Sheryll or Joe, I asked to speak to Tana, the Director of TCG. Tana did not call me until a week after asking to speak with her until I followed up with a pretty extensive plan of action which included calling the Costa Mesa code enforcement, the Orange County Fair Housing Department, and vector control by the end of the week. After speaking with Tana about the problem, my expectations, and rights as a tenant, I thought maybe we would get the help we needed. Boy was I wrong. Tana offered to set more traps or we can move out. This is a lose lose situation for us as we do not have the funds to move nor do we want to move. So Tana has now told us that we can either deal with the rats or leave? Does that sound like a company that cares about their tenants? I don't think so. I have exhausted my resources and though I never wanted to do this, I feel obligated to write this review on Yelp. I gave TCG ample opportunities to satisfy my requests or at least act like they are willing to help. So from this Yelp review, I am warning people that dealing with TCG is like owning your own house or apartment. They will provide the beautiful home but if you want something done, you cannot count on these people to uphold their end of the lease. You will have to do things on your own and invest in your own money to get things done properly and timely. Do not expect timely follow up, do not expect help, and do not expect things to be easy. They do not care about you, your safety, your health. Don't throw your money away to people are not willing to even humor you in your requests. Rather, if you can, just buy your own house or rent from an independent renter or a company who actually cares about the wellbeing of their tenants. FYI, after contacting our 5 other neighbors, I have come to realize this is not a new issue. One neighbor within the complex caught 6 rats in her attic in one week! Again, TCG offered more traps and nothing else. This is unacceptable. Protect yourself, your children, and your personal property. read more

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