The "one dollar for any size drink" coupon can no longer be honored as such. As Kristen explains it, corporate made a change to her system, overnight, and it now takes a dollar off the cheapest item in your order. This has been happening off and on all month. I'm positive it's how they key it in. Point is even if that were true. Everyone else at this location has figured out the work around. Instead of high stress noises and snide comments like "Really? Over some change?" maybe attempt something that pacifies the customer. Then you can make true your statement of "Just get him out of my window" Look. You papered the hell out of this town with these coupons. If I want a $5 coffee for $1, to my knowledge, you have to honor it. Otherwise, it's similar to a bait and switch. Now, I have to get sophomoric and order drinks individually. 08/24 read more

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My first cup of Tim Horton in Central Ohio was at this location (Central Ohio's first Tim Horton's). I remember it well. My wife was driving and we went through the drive thru. As well pulled away I took my first sip and just closed my eyes. My wife asked "well how is it?" And I said "just give me a minute to cherish the moment." It was that good and that memorable. I love this location because it's close to home and when I'm looking for coffee while I'm out, this is where I go. read more

I feel that with fast food we are going to experience our orders being messed up, but today it's way horribly different. We ordered Tim Hortons today for breakfast and the first thing that happened was they did not even knock on the door to tell us that our food was here. So you know it was snowing, but that's not all we were surprised to only get one bag because my sister got a sandwich. I got a 10 pack of Timbits when we opened the bag, there was a sandwich as my sister ordered and a single Timbit in the bag, not to not three but This amount of laziness is a sign for Tim Hortons, in all locations to check their staff and only keep the best of the best and fire the idiots Tim Hortons. I love your food and I was planning to leave a five-star review on this company but this act is insane. read more

No donuts available! No good service ever! Waste of time if you want to enjoy coffee and pastries!!!

Was on vacation here recently happened to stop in while out and about everything I tried was great thank you Patrick for your great leadership during the busy day read more

If you want a third degree burn, get your coffee here! Worst cups and lids in the business! Lids poorly fit cup. Opening to drink from does not tear open. No more purchases here!!! read more

Referring to the Tim Horton's on Route 256 in Pickerington, OH. I applaud the efforts of Associates Tiffany (nickname Fanny), Aaron, Zeka, Journey, and Keith. Each and everyone of these people are very personable and are interested in providing outstanding Customer Service. On the down side side, it appears that this location is understaffed. Certainly, with the culture of the job market as it is these days, hiring and retaining employees is an uphill battle. In this regard, Tiffany surely does her best. When I am getting coffee and I see her, I can see the concern on her face. She is a very caring individual, and an asset to the company. Also, love the coffee there! read more

Went to get 3 dozen donuts and was told baker isnt in. Also tried calling the store because the said you need to place order for 3 dozen. No answer after 6 phone calls. read more

Horrible. Kids working there seem to not really care about taking orders. Drink was gross and my food was egg bacon and cheese biscuit but the bacon was barely cooked and the cheese looked old. Can't even eat it ! Never going back there clearly they could care less what they make! read more

Tim Hortons - This food looks like it's been sitting there smh - Donuts Near Me - Pickerington, Ohio

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This place sucks. Everytime we go, they're out of nearly everything. We went at 11am on a Sunday and they were out of everything and not making more. DO NOT waste your time with this location read more

I love Tim Horton and I am always left satisfied with my purchases, but this time has been an appalling exception. I went to order two 40 packs of the assorted mix of timbits. I am aware that that pack includes blueberry, glazed, honey glazed, bday cake, and the crowd favorite, chocolate. I only had to wait 1:45 seconds for my order to be completed and handed to me by an angry worker. This is not the way I wanted to start my day. I should have been given a fresh batch of these donuts being so early and the only person in the store. Also since I was the only one in the store so early before anyone else could order, you would think there would be chocolate donuts in my assorted timbits pack. But I came to find out that those were lacking. Not just lacking but completely missing! This is not acceptable behavior for this national institution! All in all I think acts like this need to have consequences thank you. read more

Tim Hortons - As you can see here, there are chocolate timbits in the box. - Donuts Near Me - Pickerington, Ohio

Every. Single. Time. Don't order this through a delivery service. They will screen it up. Guaranteed. It's not hard. Look at the order. Match the donut to what was ordered. Never again. read more

Great staff and a cozy dinning room . Always friendly to the kids! Great atomosphere to use the wifi and sip a coffee. read more

Tim Hortons - Sandwhiches with fresh cracked eggs. - Donuts Near Me - Pickerington, Ohio

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went in for a coffee the other day and had such friendly service! Staff all were all talking to us and engaging with my kiddos. I think there is a new manager and he came out from behind the counter to talk to my kids and wish my daughter a happy birthday. The gentleman who rung me about was also nice and subbed almond milk for skim at no cost since they were out. that is great customer service! i may also add that they were super quick and my drink was very good! read more

I really like tim hortans! it's a really nice place and the pipes there are always nice. i get a donut and a caramel latte and it's delicious!! read more

Horrible service, horrible food, incorrect order, lobby is filthy your shoes stick to the floor. Go somewhere else.

Absolutely garbage service, food and staff. Rude lady at the window got our order wrong twice before throwing our incorrectly prepared order out the window. Tear it down and build a Dunkin Donuts. P.S. found hair in a breakfast sandwich DO NOT GO read more

There is ALWAYS a problem with this location. Right now we've been sitting here for over 10 mins at the window waiting on two sandwiches. One of them is a grilled cheese which has to be the easiest sandwich to make. Then they forgot to give us the chips in the combo and have to sit here even longer. They need new management. I plan on writing a bad review each time we have a problem from here on out until it changes. read more

I was just at this Tim Hortons. Ordered my food. They handed my food out in pieces. I ask for salt and ketchup for my hash brown. The guy got someone else. I told him and he said check your bag. I took the sandwich out and turn the bag upside down. Ask again for ketchup and salt. Repeated a second time. The first guy handed me ketchup and then I said salt. The guys just stood and looked at me. I said forget it and left. I not sure they understood English. Not a good person to run the carry out window!! read more

Horrific service. I don't know why I come in expecting a thing different. It's like the entire staff was hired this morning and had no idea what is going on. read more

We just left the drive thru of this Tim Horton's where we tried to order the Vanilla Iced Coffee. The person taking our order proceeded to asked if we want milk and sugar. When we got up to the window we asked why she asked since the Vanilla Iced coffee is suppose to automatically come with Coffee, Vanilla Syrup, Milk and Ice. The person completely threw attitude at us and in a nasty, unprofessional voice yelled at us. Fortunately, we had not paid and will no longer be a customer at this Tim Horton's. read more

ALWAYS OUT OF SOMETHING !!! This is our second time ordering an item only to find out AFTER getting to the payment window that they were out of stock on ingredients needed to make our item. First it was NO tomatoes. This time it was NO bread for the sandwich. The staff are never apologetic. COMPLETELY. UNBELIEVABLE If we could give a MINUS star, we would. So ONE star will have to do. read more

Their Broc soup is so good! But long lines and slow service. I live nearby, but I tried to avoid this location, hard to get in and out of the parking lot. Drive through can be tricky as well. But food is good, just need extra time to spend for line and parking! read more

If I'm hungry for some breakfast food, and short on time, this is my go-to. I like the Sausage Egg and Cheese Multigrain Flatbread Sandwich. If I'm in the mood for something sweet, it's always a Sour Cream Donut. Plain and simple. read more

Went through the drive thru, girl said they don't serve cinnamon dounuts or dounut hole! Got old fashioned dip dounuts and they we're stale with the icing melted off and stuck to bag! Girl refused to give me a receipt! Bad service and stale food! read more

Went through the drive thru this morning. No wait, no one behind me. If it is possible for drive thru service to be horrible, they succeeded. I ordered a Mocha, and six donuts. The Woman taking my order was beyond rude when I asked her to repeat it. The donuts were scrunched into a small bag, this resulted in the Nutella blossom- their current special being smeared over a few of the other donuts. So everyone got Nutella regardless of their order. And if the rudeness and Nutella donuts were not enough to be annoying, the order was wrong - two out of six Nutella smeared donuts were wrong. They were not busy through the drive thru, perhaps she was having a bad day. The order being wrong I can accept - they are donuts after all, but the attitude and rudeness are unacceptable. Zero stars if it were possible. read more

Super fast drive thru very friendly staff yummy way to start a road trip wish there were some in SC even my non drinking husband is liking the iced capped mocha Going to make for a fun drive little one got a Nutella cookie haven't heard a word since she got it must have been good read more

Tim Hortons - Donuts Near Me - Pickerington, Ohio

Donuts were ok and I ordered the Caramel latte to drink. When I got home I too a sip and it was awful! There was no caramel flavor and it was bad! read more

Solely based on how much work the staff needs. Complaining about drive thru customers the entire time we sat and ate our breakfast. The young man that took our order had ear buds in hence our order being wrong. The food was good and coffee is good but the attitude needs an adjustment. I get it, young folks working on a Saturday morning probably not best scenario but if tired tough through it fake a smile and deal with the shift. read more

Had a highly dissatisfied experience. Came to this Tim Hortons looking to get some doughnuts, so I went inside since their door was unlocked, and went to talk to the woman at the counter who seemed rude and unhelpful. She immediately told me that "their dining room was closed because of COVID" (even though we were both wearing masks and they had shields at the registers for the customers, and a sign on their door stating that customers had to wear masks if they came inside) even though their door was unlocked, and I wasn't planning on eating there anyway. I was just going to grab and go. I then asked if I could do a carry out, and the lady acted like she had no idea what that meant. I then explained it to her and she said that I could order through the drive thru. The location in Canal Winchester allows customers to come inside and carry out. I then asked if they had doughnuts, to which she replied that they just sold the last one out the drive thru. Upset at this, I left and will never return to this location. read more

The Pickerington location on Hill Rd is awful. We love Tim Hortons but before we go to this one, we always say, how much do you want to bet they won't have what we ask for? They are always out of 2-3 of the menu items we try to order every single time for lunch or dinner through the drive-thru. Example: Pretzel bagel for the sandwiches. The vanilla cream-filled donuts are always pathetic. It's like a child tried to make them. Finding cream inside is actually surprising and the tops are very poorly decorated, not like you find at the nicer locations of Tim Hortons. The customer service is extremely off & on. Sometimes you'll get nice, sometimes rude. I've had wrong orders handed to me out the window, I always check in the bag, I have to hand them right back. I think we just hope it will get better & maybe there will be new management or training, because we love T.Hortons. read more

Service after 12p is horrible... Today I waited over 20 minutes in the drive thru and was only the third car in line... When I got to the window the girl was complaining how slow the day had been going (no, good afternoon or sorry about the wait or even the price of what I was getting..... I just handed her money). Several weeks ago my wife went to get coffee at 8:20 PM (they close at 9 PM) and was told they had already cleaned and it would take approximately 20-25 minutes to make new coffee..... Just completely astounded at the complete lack of work ethic and supervision at this location . Grant it, I know a lot of the workers are in school and need extra money but these folks will have a rude awakening when the real world opens to them... I now drive out of my way to another Tim Hortons to spend my money..... There are a couple stars that work here during the early morning rush that I see on a regular basis working there tail off and always give a smile and say, Have a nice day... One of their names is Courtney she is outstanding at customer service and always a pleasure to deal with even when they are extremely busy. read more

Have been here a million times but recently I've gone 2 times and they never ask me for my order through the drive thru.

My husband and I visited this Tim Hortons during the lunch hour today. We went inside to eat. The place was not busy inside. I approached the counter to place our order. It appeared that the 7-8 employees were occupied, possibly taking care of drive thru customers. I stood at the counter for several minutes without any acknowledgement of my presence. Employees passed me, going in and out of the back room. Finally, after about 6 minutes, a young employee took my order and went to prepare it. That's when I noticed a sign attached to the window where the food is prepared. It read, " Please DO NOT STARE while food is being made. Thank you " Apparently they don't want you to watch them make your food. Hmmm. We received our food and sat in the dining room to eat. Then my husband decided to go up to order a donut. Again, a long wait to be acknowledged. Employees passing by him, in and out of the back room. He waited about 15 minutes , with a line of other customers growing behind him, then finally asked "Can somebody come work this cash register?" Another young employee reluctantly approached the register to take his order. We were not very happy about the service at this Tim Hortons today. read more

Truly awful service. My order was wrong. When I informed the drive through personnel, I was told "no add-ons at the drive through!". Rudely. Um, it's not an add-on, if it was wrong. They could at least get orders right if they are going to yell at customers. read more

Worst Tim Hortons ever. Employees are so rude and yell at their customers when their in the wrong. I had to give it star to post this but if I had the choice no star read more

This has to be the worst Tim Hortons ever, the drive thru is always backed up and takes forever. Came inside to eat, nobody else inside, took over 15 minutes to get my food, as 7 employees goofed around laughing and playing. The inside is filthy, with trays and trash everywhere. Whoever owns this store should lose their franchise!!! read more

Such bad attitudes!!! Rude employees. Pulled up to the window to pay and they had 3 coffee's too many and even though I literally said the NUMBER of the meal on the screen, they forgot my hashbrown. They need a more organized system. There were 2 girls bringing me my things I ordered. They had to keep asking me if I had got everything I ordered. Too many cooks in the kitchen. Oh and please SMILE....people have zero manners now a days. read more

Workers are really nice and work hard. I upgraded my review. They were shaky there for awhile. Coffee is always good.

Very hit and miss with coffee quality and customer service is typically poor. Ate at Tim Hortons often until the Baked Lays were removed from the menu. Now we never eat there. read more