Quentin who delivered my oil was such a great guy. He cleared the snow and was so polite and kind…read more Definitely a great asset to your company!!!

canceled a scheduled oil delivery twice (once on Jan 31 and again on Feb 2 at 10am). Despite this,…read morea technician was still dispatched later that same day and added approximately 9 gallons to my tank. I immediately contacted the company and explained this was an unauthorized delivery. They issued only a partial refund and the owner later confirmed they would not refund the remaining balance, despite the delivery occurring after cancellation. I made multiple good-faith attempts to resolve this directly before disputing the charge. This experience reflects poor internal communication and refusal to correct a clear error. They also operate under the name Liberty Bell Fuel Oil.

My wife and I bought a house in Havertown, PA while living in California. My local parents…read moreinformed me that the A/C was not working. My wife and I engaged with Borden as the unit is a Bosch and not all A/C companies service the brand. My wife gave the receptionist her credit card number and asked her to fix any issues and/or perform routine maintenance. She made this request because we did not trust my parents that the A/C was not working (user error more likely). We did not hear from Borden on the day of scheduled service. The next day my wife told me her credit card was billed $1200. Via text or email, the technician explained that my parents were using the wrong thermostat. The technician proceeded to place a float safety at the secondary drain pan and also recommended adding another return to the unit. He charged 300 dollars an hour for labor. His half hour drive was also billed at 300 dollars an hour. Let me be very clear. There was nothing wrong with the unit. My parents did not see a second thermostat. The technician then did 1200 dollars of work without consulting us. A float switch installation should not take 2 and a half hours by an expert. Three hundred dollars an hour is an expert wage. To top it off, a week or so later, our painter informed us the A/C was not working. My wife found a different company. That technician found that the float safety valve turned the unit off. The drain pan was full (good job Borden). When he purged the drain line, he found expected sludge and also PVC shavings and glue. So... Borden did a good job installing a float valve, but the shoddy workmanship contributed to a blockage. The new company charged $150 to clear the line. If I could give Borden zero stars, I would. I don't begrudge anyone trying to making a buck, but I certainly will never do business with them again.

We were very fortunate to have our heating system break down, but able to be maintained heavily…read morewhile we shopped around with time on our side for a new system. We got 4 estimates in total. In all honesty, the prices were not super far off - the recommendations, or lack of were the biggest variable between all of our proposals. This is kind of long, but like others have mentioned, the experience was so good that I wanted to make sure to take the time to give this feedback. 1. Borden was the only one who recommended a chimney liner in our new system. Which is important in the newer 84% because the temps are not as high as they used to be. But even more important in the 90% model where the water heater would be an orphaned appliance. Which is actually a pretty serious safety concern. 2. Borden was also the only one who recommended a new expansion tank and offered to cut back to the steel one if we wanted to shave a little off of the price. A number of places i looked said that the amount of new installs they see using an older tank is mind boggling. And there are numerous benefits to the new style including eliminating air, rather than just controlling it. 3. Borden was the only one to add more options ala carte, especially the outdoor reset option. I really appreciate the flexibility your proposal offers. 4. Borden was the only one who actually opened the boiler to make sure they saw it was leaking etc. Everyone else heard "new boiler", saw dollar signs and that was about it. 5. Borden was also the only owner to come out! Which i think is extra important when it's one of these big jobs where you are not only trying to get the customer set up with a good system, but start a relationship for service and maintainability in the future. Mission Accomplished. Finally, they took tons of time with me explaining how each component would be installed, and a very thoughtful and insightful explanation into why you recommend those pieces. Not at all in a pushy sales way. I'm really excited about our new system and it just so happens today is the coldest day of the year and we have invaluable peace of mind! It also looks like a work of art - the company absolutely takes pride in their craft and it shows.

I had an excellent experience with Bascelli HVAC and Plumbing and would highly recommend them to…read moreanyone needing reliable, professional service. The job involved replacing my entire HVAC system, and their team handled the project with outstanding attention to detail and customer care. From the beginning, Bascelli demonstrated great flexibility by working around my schedule and adapting to my needs. Their prompt communication made the entire process smooth, as they quickly responded to questions, provided updates, and kept me informed throughout the project. Their pricing was competitive and provided excellent value without sacrificing quality. The team's hard work ethic was clear from start to finish--they arrived prepared, worked efficiently, respected my home, and made sure the installation was completed properly. Bascelli HVAC and Plumbing went above and beyond to deliver dependable service and a quality HVAC replacement. Their combination of professionalism, fair pricing, flexibility, strong workmanship, and excellent communication makes them a company I would gladly recommend.

Bob Perlsweig, West Chester. I used Bascelli HVAC Services, a small local company. Eric (the owner)…read moreis very knowledgeable and professional. He wasted no time, quickly diagnosed the problem, and explained the repair in detail. His pricing is transparent, broken down by labor and parts. Very reasonable. Overall, I was very happy with their service and highly recommend them. Bascelli HVAC Services 484-574-3590. ebhvacplumbing@gmail.com

This is an outstanding company. I called for an issue with my AC and they were at my house within…read more24rs. They found and fixed the issue promptly. The owner Dave, who came personally, was courteous and professional. To top it off, the price was quite reasonable!

We had water pressure issues and needed more hot water. Most of the plumbers we called sent an…read moreestimator who walked in, looked around, and threw out a number. Dave spent an hour listening and thinking about what we actually needed and then came up with some great ideas and thought of all contingencies. We are thoroughly happy and will use again for our next plumbing upgrade.

I called Mike Mason because my husband broke the interior guts of our toilet while attempting to…read morefix a loose handle. He came out quickly and replaced everything for $295. Is that expensive? I have no idea, but the toilet is working fine now. While he was here for the toilet repair I had Mike give me a quote for a water-powered sump-pump backup. I was prepared to pay whatever the cost and have no idea (again) if the $1750 I paid for it was "a good price," but the job is done and the peace of mind I now have is worth the cost of installation. Mike is fast to respond, local, and follows-through on his promises. All the work was done promptly and I wouldn't hesitate to use Mike again in the future.

Overall, great contractor. Quality of work was really good, same with the customer service and…read morepricing! Little slow to respond at times but nothing to be concerned about. Work performed was replacing all the copper in my house with pex and replacing a hose bibb.

These guys are a bunch of unprofessional clowns. To say that is actually probably an insult to…read moreclowns. I had an appointment to have them come service my HVAC a week ago to confirm for 10 AM. They didn't show, so I called and they said they'll be running a bit late, he said he'll be at my place by noon. Noon came and gone, I tried calling, they don't answer their phones. These guys were no-call, no-show! I can not recommend them to anyone who needs HVAC. These guys are extremely unreliable just like Gen 3 electric and Filippone Electric. Trust me and go with larger companies bc they are professionals for a reason, and time is a valuable commodity ONLY you and I know what your "fake professionals" truly did. You wasted my Time, and time is a valuable commodity. Yes, u are the clowns and goons that are doing this area a poor service. Your actions already noted who you clowns are.

Alex was awesome to deal with and very knowledgeable. He was able to come out and fix my HVAC…read morewithin hours of calling. He was a trooper by climbing up and down three flights of stairs to fix a thermostat issue. Top notch and excellent service !!

Furnace not working on coldest day of the winter. I called and Mike came over within 2 hours and…read morequickly fixed my issue. Very reasonable rates and excellent service.

Have worked with John Lamb and son for 25+ years now. Great service from John and now great…read moreservice for my business from Barb and Mike! Always available for emergencies that arise. You can't ask to support a better small business.

On May 30th, 2023 James Brown PHAC did a great job of installing a discharge pump in our basement…read moreto evacuate drain water from our kitchen sink one floor above and the washing machine adjacent to it. Their technicians arrived on time, got down to work, were professional, courteous and completed the job the same day. We requested some extra bracing and noise-reduction and Doug again was on time and addressed the issues. I highly recommend James Brown for any plumbing needs you have at a reasonable price.

During this deep freeze weather my heating system gave out. Scott and his team were quickly…read moreresponsive to my needs. Spent two days installing a new system. His two employees Tyler and Jim worked for two days until the system was replaced. They were extremely professional, efficient and did a great job. Scott, their boss, touched base with me both during the work and after completion of the job to gauge my satisfaction with their work. Simultaneously, a plumbing job that was scheduled prior to my loss of heat, was performed by Joe. To say he was personable and professional would be a huge understatement. What a great team!