Did a Great Job repairing my Audi Q5, I appreciate the quality and the way they keep me informed…read moreabout what was going on with my Audi Q5, l would highly recommend Their services!

I brought my 2015 Audi A7 to this shop for a coolant leak/overheating issue and ultimately spent…read morearound $3,000 on repairs including water pump-related work, belt/tensioner, hoses, diagnosis, etc. Initially, the staff seemed knowledgeable, and I appreciated that they identified an active coolant leak. However, after getting the vehicle back, the car continued losing coolant rapidly -- even while sitting parked overnight. I also experienced smoke from the exhaust at startup and additional oil leakage concerns after the repair. What became frustrating for me was the diagnostic process afterward. Once I returned with continued coolant loss concerns, the conversation shifted almost immediately toward "internal engine damage" and engine replacement, despite no combustion leak test, leak-down test, or follow-up compression testing being performed to confirm catastrophic engine failure. I understand overheating can potentially damage an engine, and I'm not disputing that possibility. My issue is that I did not feel there was enough confirmed diagnostic evidence presented before recommending something as major and expensive as an engine replacement. I also physically observed dried coolant residue and evidence of external coolant spray/leakage around the engine bay, and the vehicle was still losing coolant while parked and not running, which I felt deserved further external leak investigation before jumping to the conclusion of full engine replacement. To be fair, the staff did communicate concerns about possible overheating damage from the beginning. However, I left feeling more pushed toward a worst-case scenario than guided through a complete and confirmed diagnosis process. At minimum, I would strongly recommend that future customers request: combustion/block testing compression/leak-down testing and clear confirmation of leak sources before agreeing to major engine replacement recommendations.

I would leave zero stars if it were an option. This place will rip you off quick. I took my car in…read morefor an inspection. I ended up paying well over $1,000 and was told repairs were needed that were not. What they didn't know was that I had just had repairs done very thoroughly due to a car accident. The mechanic who did those repairs first (a trusted mechanic) told me there was no reason for that part to be replaced and described the condition of the part to me in full as they saw it during their time with my car. The part that was replaced required an alignment afterward, which was not only not done but was offered to me as an optional item to purchase during my inspection with zero explanation as to why or any explanation that it is literally a requirement to align the vehicle after that part is replaced. When I tried to get them to align and calibrate my vehicle, they did not care at all. They were incredibly passive on the phone and it was as if they were completely used to getting yelled at by a swindled customer. Then when my partner tried to talk to them they kept putting him on hold for thirty minutes and then hanging up before threatening to call the police if he comes with my vehicle. This place is ready to scam you as fast as they can and you will not only walk away paying for more than you needed to, but you will have additional repairs needed when they are done. The shop I had just had repairs done at right before Williams has photo evidence that the part never needed to be replaced and that my alignment and calibration were done. Williams also never took a photo of that part during my inspection but took a photo of everything else-super suspicious, huh? They are trying to call my bluff but I am taking all of this evidence to the state police to hold them accountable and have filed a complaint with the BBB. They probably should have just issued the refund because I will not just roll over and take being scammed out of serious money over things that did not need to be addressed at all. They might scam people all of the time but they have done it to the wrong person because I will not let this go without reporting it and making sure they are held accountable for taking advantage of customers and ripping people off with full intention. I will copy and paste this review so that I can replace it EVERY SINGLE time those cowards take it down.

I got a new set of tires here because I had multiple blow out on me and they were the closest place…read moreto get service from where I live without going on any busy streets. In retrospect I should've just payed for a tow anywhere else because they overcharged me to an absurd degree. On top of that, I had also asked them for an engine diagnostic to see what my check engine light was about. I don't remember the exact price but they said they charge something like $90 for the diagnostic! I've never known any place charging for that, let alone such a ridiculous amount. Luckily I had the sense to say nevermind to that request. I'd avoid this place unless you don't mind price gouging.

Absolutely horrible experience. My car was taken here, and no actual repairs were completed, yet I…read morewas told I had to pay thousands of dollars just to get my own vehicle back. They charged excessive fees for things like storage and teardown, even though nothing meaningful was done to fix my car. None of these costs were clearly explained upfront, and the total kept increasing without proper communication. I was never given a fair or transparent breakdown before the charges piled up. On top of that, they tried to claim there were additional damages to my vehicle that were never there from the accident, which raised serious concerns about the accuracy and honesty of their assessment. They also never contacted me directly about these charges. Instead, they told my insurance company that anything not covered would be billed to me personally, without giving me any notice or chance to approve the costs beforehand. It honestly felt like I was being taken advantage of simply because my car was already in their possession. Being forced to pay a huge amount with no real work done is completely unacceptable. Do not bring your car here unless you want to risk paying thousands for little to nothing. Get everything in writing and be extremely cautious.

Worked with Stuart on my car repairs and although it took longer than expected (no fault of the…read morerepair shop) he kept me updated and did a fantastic job on my Audi. I would recommend

Finding an honest auto repair place is like finding an honest politician these days. I am…read moreincredibly glad to say that Paradise Garage is the needle in a haystack in that regard. I went to Paradise Garage twice, once because I needed oil badly for my car (it burns oil occasionally, necessitating refills) and another time for an inspection. When I went for the oil, they happily gave it to me AT COST and without delay, leaving me stunned at their incredible generosity. I made sure to give my inspection business to them as well, and they were quick and efficient about it. In the past, I would usually go to Merchant's knowing I would be price-gouged and given unnecessary service. Now that I have Paradise Garage on my radar, suddenly the prospect of auto repair doesn't seem so bad anymore.

Fixed up my vehicle at a decent price after another garage refused to service it because it was…read moregoing to be difficult (lots of rust as my vehicle has seen many northeastern winters). Paradise garage will be my first phone call next time.

DO NOT bring your car to Altas Auto Works. I was having an issue with a squeaking noise coming from…read moremy front driver area. Told them to check my strut. Dropped my car off for a diagnostic test ( that cost $157) only for them to tell me that they couldn't diagnose the issue because it rained earlier in the day and driving the car was the ONLY way for them to determine the issue. Told them if they could not diagnose the issue that I would pick my car up. When I come to pick my car up they still charge me 157.00 for a diagnostic test for a different issue that I didn't ask to be tested. Never asked to for my engine and brakes to be checked. Either they don't know what they are doing or couldn't figure it out. I don't believe rain should stop you from doing a job especially if you are going to charge me for work you didn't do. I understand not test driving a car in the rain, but if it has not rained in 5-6 hours there shouldn't be an excuse. How can you be an auto shop and not be able to physically inspect a car to determine the issue? Would not recommend going here.

Very friendly staff!…read more Pricing is reasonable, and amenities make the environment very welcoming. Quick with gathering parts and estimates - 5/5

Simply put, the very best in the business! We have all of our vehicles serviced here and have for…read moreten plus years. We appreciate the professional friendly staff and cherish their honesty and genuine concern. Huge value from them. Major ROI with proper maintenance and service. I'd like a sixth star, for these guys please.

Highly recommend Certified Auto Repair for any of your car needs! Great job explaining everything…read moreand a good value!

I had gotten a quote from another dealership for $1400 to replace a car part and as a grad student…read morethat's strapped for cash that just seemed insurmountable. Nick recommended that I buy the part myself and he would install it for $180. Everyone was so kind and accommodating and made the experience a breeze. Highly highly recommend!

Another automotive facility stated I needed to have a part replaced due to wear for over $1400. I…read morecalled around and DeVoss gave me a priceof under $1000. After brining the car in to have it fixed, DeVoss inspected the part and let me know it didn't need to be replaced and only charged me for 30 minutes of labor. They could have easily collected the whole $1K and I wouldn't have questioned it. Good prices and honest people... doesn't get any better than that when looking for a mechanic.

I was unable to get my vehicle seen at my dealership for 4 weeks. I called Jason at TTC and he…read morelooked at it the next day with recommendations and estimate. Car was repaired and back in 3 days. Great group!

We have now brought 2 tires to them for repair and in both cases, their charges were extremely…read morereasonable and their staff was very friendly. Would recommend to ANYONE!