I was very worried about going to the store today because of the reviews about the store. I was greeted as soon as I walked in. Everyone was polite and I was seen within 5 mins and out the door. I was impressed. read more

This is the Worst Cable Network in America, I was a loyal paying Customer with automatic withdrawal...Although Spectrum Service is terrible they still continue to withdraw Money from accounts and are not willing to make amends or correct their wrongdoing.... I have turned in all equipment and continue get charged....I'm having problems getting My account adjusted, I shouldn't have to go through this. read more

Time Warner combining two offices to one location = customer service taken to a whole new low. Customer Service representatives socializing with customers while a line outside the door continued to become longer. Service was extremely slow. read more

Our wireless internet was REALLY slow like less than 5 mbps, then after we called customer service and she tried a few things, it got even worse to 1 mbps. Then the next day customer service called and said they fixed it. We went out of town and came back 2 weeks ago and it didn't work at all. Story short, we said forget their rental modem (which we have had a problem with a few times with multiple modems they gave us) so we went and bought our own. No problems so far. Service at this TWC location was great and friendly. read more

First if I could give negative stars I would, this cable company sucks they talk about customer service but have none!!!! The worst one at all my story is horrible never had them before but the sales guy was good but the call centers suck and don't care about anything or trying anything for you stay away!!!! read more

Intelligent home a waste of money. 1st only get 2 door sensors, who only has 2 door to get in your house? front, back and garage right . Than they won't put the sensor on your garage door so if someone wants they can just come in your garage and take everything as long as they don't go in your house wow. The cameras work every once in awhile but they don't notify you or anything you just have to be looking oh and don't forget these cameras will not record unless you pay extra and they don't mention any of that till after install. read more

A spectacularly understaffed office - huge lines, long waits. Thoroughly pissed. Their modem failed and rather than wait two days for tv and internet I came here to exchange the modem. read more

I went in there to pay my bill and I asked one of the representative what was wrong with the kiosk to pay my bill and he was so rude and he wasn't even looking at me he was just doing whatever and telling me go have a seat man will get to you in a minute just being very irresponsible and unprofessional read more

I'm not happy with spectrum. I tried to get a credit for the s@#$&@ internet service I've been receiving in the last few days. They offered a crappy once a year credit that I feel doesn't measure up to the outages that my area is receiving. My internet has been out for more than 2 days but their computers say it's only been out for a few minutes here and there. Spectrum bragged back in 2016 that for $39.99 I would get 100mb/s. Then changed it to up to 100mb/s I never got 100mb/s. I speed test all the time. The highest it ever got was 70mb/s. I feel I'm tech savvy enough to know that it's isn't my equipment that is failing. If they would only own up to their mistakes, let us know when you'll be working on the system in our area, so the missing service isn't unexpected. Spectrum isn't worthy of any stars, but since it's a requirement for posting, you get one star. Yelp needs a thumbs down icon. read more

Spectrum is the worst company customer service wise I have ever come across. I highly recommend filing a complaint with the Federal Trade Commission and FCC online. It's very easy to do. Don't just accept their unfair billing practices and lousy customer service. read more

Spectrum is really bad company I would not recommend this for anybody. They don't say that the bundle is for 12 months and when it's about to end it doesn't say it's going to be ending on a certain time because they bill ahead of time. Every time I go and it's always an argument about my bill or I'm waiting in line forever just to get nothing done.because they mess up so many times. When I put it on auto payment and they're charging me late fees. When their auto payment was not working, and it clearly said that I start auto payments on the bill. The guy said that he could fix my Internet back to 49.99 instead of 69.99 that's all I pay for. Is WiFi. And it never got done so he lied to my face in the store just to get me to leave and I have to go back to fix it somehow. When I call they say they fix it and they don't. This company is just a scam it's shitty I wish there's another service but I'm stuck in it. read more

I loved mats customer service, he was acting like a friend more than an employee doing his job. I loved him! He was helping me out with my new phone and trying to say more options so I would be more patient, he's a great employee and I hope he gets a raise read more

Quick and fast service, the ONLY ISSUE i had was that it's incredibly dark and morbid inside, it feels like a place you go to pick out a casket the lighting engineer should be fired, it's dark and gloomy in there putting customers in a bad mood. read more

Please open another store or at least hire more employees! Last time i was here 4 yrs ago it was just as packed with long long waiting times! Still the same. And Im sitting here listening to angry customers left and right. read more

Want to watch a romance blossom between 2 co-workers in the hustle and bustle of a Specturm cable retail location? Then come here and watch Joe (AKA Jose) flirt with his female co-worker while pretending you don't exist... Watch Joe and his female co-worker bat their eyes at one another and giggle while pretending to work. In yesterday's episode (Friday, February 1st 2019 at 6:30PM). Joe greeted Bill (AKA me) and was unable to find Bill's account despite Bill showing Joe his account number in writing. Joe took 10 minutes to type in the account number into his computer due to talking to his coworker and being unable to focus. Joe then turned Bill away because he said the account didn't exist with Spectrum. Bill verified the account existed and went to another Spectrum location where he had no issues getting assistance by another employee. read more

Wow, they really have a cool set up here. I'm used to Kern county, but this time warner cable location is a really good one. I went in, they ask your name and what service you need and you wait until the designated staff calls you. Only reason why you see a line is because of old school people who go pay their bills and refuse to do what the rest of us do and set up auto pay or pay online, lol. Anyways, other then that, I like the set up, good location, nice building, the staff that assisted me was really friendly and knowledgable, they didn't try to push any products or services and in less then 10 minutes I was done signing up for my services. read more

Omg!!!! Make a appt if you can! The wait is worse than the DMV.. Only two tellers at best...If you have to need to go, please go early as possible! Even the self service bill pay automatic machine had a line! Pack breakfast, lunch and dinner your going to be here minimum 1-2 hours... If your handicap, disabled or in a hurry.. Make a appt.. There are no accommodations or places to sit. Two chairs and small bench. Also no restroom facilities either... I gave one star because Gladys and the security guard were trying their best and nice.. read more

Don't fucking come here !!! waste of time and the wait is freaking ridiculous !!!! Hours of wait you should see the damn store ?!! Fucking hot mess you need to hire more workers !!!! Bet you the workers here are useless as fuck cause I seen a bunch of open booths !!! I was only here to drop off my device because their service sucks ass !!! But wait was 4 hours plus !!! You guys think we have all day for this ? read more

I am moving. I had my Internet service turned off On July 1st. I am getting billed the full month of $70.99 for five days of service. UNBELIEVABLE NEVER, NEVER again...call them what you want; Frontier, Charter or Spectrum....I call them thieves! read more

Spectrum is aweful, when it was time warner we had good service , now that its spectrum it is aweful. Long wait on talking to customer service, tv's continue to constantly re-boot, pictures scramble alot and before they took over time warner they advertised cheaper rates. WHAT A LIE, MY BILL WENT UP 80.00 FOR SAME SERVICE I HAVE ALWAYS HAD. read more

I cancelled my service with Spectrum on August 8, 2018 and turned in all of my equipment. I have received emails to which I replied and was told I would receive a credit for a partial amount of the payment which I made prior to cancellation. I never received a refund, instead today, I received a bill for $111.00. This is such an infuriating company. They are unprofessional, unhelpful, and should not be in business. read more

I wish they had neg stars. I hate the services....i have the service every month i have issues then it takes them 2 days to come out and fix it. The representives r rude and disrespectful. They over charge on prices. Im changing services. There internet starts messing up and slowing down at a certain time at night. read more

Worst and I mean worst wifi connection hands down, very slow and is pretty much useless. I'm at home and I have to disconnect my phone from wifi to get my phone to speed up. I heard things but I figured let's give it a try it's cheap but I guess you get what you pay for... and I most def for what I payed for. Looking into another cable provider if any suggestions feel free to let me know. Out with the old, in with the new, sorry spectrum.. Btw yes I've called in, seems like the probably would fix for a a week or so and then back to connection errors, or slow connections. My rating would most def be 0-1 read more

This is the worst customer service. I pay my monthly bill as soon as I get it they send it as a credit card. I quit and went to frontier cable service. They don't cut out. Spectrum was never were able to fix. My bil with Spectrum went to 227.00 with Frontier bill with fees is 163.00. read more

I would say 0 rating but 1 will do so today We called to get internet service We give them my address where I live and they called my fiancé a lier and that our place doesn't exist ok one bad customer service two who the hell you think you are calling anyone a lier if you want bad service use these people read more

Spectrum, a POS company that continued to charged customer $5.99 a month for the cable box (equipment fee's) on top of the service fees. $5.99 X 12 months=71.88 a year. If you're a long time customer, you will end up paying thousands of dollars just for the box alone. The box itself (if you were to buy it yourself) cost around $79 to $89 (Yes, you can buy one yourself). The company will fraudulently lied and deceived you, if they say no, you can't buy one. It is illegal for such company to continued to charged you for such equipment over the price then what the company paid for. Notify your State FCC and the State Attorney General Office and file a formal compliant. Company like Spectrum should be investigated and sued by the Federal Government. It is a fraudulent practice of the business (price gauging) read more

This place a joke .. not enough workers to help all the inpatient customers!!! Bad service bring your lunch

If you work nights like me don't expect to come home to your on demand or list. Seems to me they cater to the people who watch tv during the day and save the maintenance or whatever they do for the night. read more

Not very many people walk into TWC a happy camper. I sure wasn't. But the young man that helped me (Matt? I think) was quite patient and sympathetic with my situation. Let's just say I didn't walk out fuming like I expected would happen. read more

I've been a time warner/spectrum customer for years now and it has only gotten worse. Every single night I receive less that 11.3 gbs upload speed. None of my streaming services work because the internet is so slow and spotty. I call into care. They send a tech out. And they eventually say it's nothing they can do. They just keep resetting the network. The worst service and customer service ever. It would be great if something I paid for works. Will be leaving this company ASAP ! read more

Spectrum - Horrible speeds. And I pay for at least 50-100 megs - Television Service Providers Near Me - San Bernardino, California

My router went out last night so I called support and they said to go down to the office and get a new one. I signed in and waited about 15 minutes, then after I talked to the rep she told me that they don't have any router until tomorrow. Wow you think they could put a sign up somewhere to let customers know, OR is that tooooo much to ask of them. my time is important to me besides waiting for them to tell me "oh we don't have any, come back tomorrow". Ok I'll just take off work that's even better, I get to lose time from work. read more

I went in and came out less than 15 mintes. I needed to exchange my cable box. Julie and her assistant( forgot her name ) were very pleasant and helpful. I see a lot of complaints on here about waiting forever. I've only been here twice and both times have had a good experience. I've also came in the morning both times so I don't know if that has anything to do with it, anyways great customer service. read more

Bait and switched continues then constantly lies from far too many people. 1) new spectrum bill that replaced twc. Printed monthly statement , state twc special will end, but we honor it with this rate. I agreed to that. 2) next month another bill not showing my account I agreed to, but called them for months prior to this bill for having no speeds from 200 megs to 4.1 meg is not what I paid for. Having 5 technical folks 2 supervisors found nothing on all my brand new system. 3) therefore in call was lied to and they did do investigation as to unknown person claimed I cancelled and I did not and gave me the date of April 13 whereas I was expecting a supervisor to call me to get credit for no speeds and told she will call that day, I said do not call I am in hospital but call next day. Seems nobody ever listens to customer. I have many missed calls from everyone on that day. 5) still no speeds and paid higher rate in protesting I did no agree to this false advertizing scam. So called CEO Tom' s department staff give me double talk and never get pair credit continually told I was going to get still never happened. 4) bait and switch now told offer I declined and did not now have to pay full amount is true bait and switch this is consistently basic operations after doing research about twc and spectrum. Double talk and folk I never ever spoken with , call on sabbath repeatedly and also robot calls as well . After I was told I would not get robotic calls , so who do I believe in this company with rampantly lying con artist forcing new rates not agreed to and refusing to reset my account I agreed to, Never seen such lying individuals who claim my slow peers are from wifi on my MacBook Pro, another lie, do not have a MacBook Pro that I told him and said do not call me on sabbath without permission. This customer abuse of this veteran going to hospital and another bait and switch nightmare continues unresolved to this day.. now fix it or legal department like ny who is suing you will do that job in California. read more

Unethical Business Practices! Spectrum did not value my business to have paid my monthly bill on time for over 1 yr. I totally agreed with previous reviews that Spectrum runs a dishonest business, increasing prices and charging $7 extra for fake fees without warnings. Spectrum billed $48.97 after TV box was returned, and made calls of harassment every 2 hrs, 7 days a week from early mornings to late nights. Spectrum owes $1,000 trespassing to destroy/vandalize my lawn without appointment/consent. Spectrum is a despicable/unethical business, toxic to society, and should be vanished from market. STRONGLY NOT recommend it to anyone! read more

I truly feel that Spectrum cable internet and phone service is very poor quality for unreasonable prices. They also are a rip off by trying to make people pay for services that they don't receive if someone should decide to terminate their service. I terminated my service 1 day past the billing cycle due to their increase in charges and reduction in channels and they expect for me to pay for an entire month of service that I didn't receive. NOT! read more

What kind of scam artists does Spectrum hire? A representative came to my door and said that an installation had been ordered. No one in my family ordered an installation. A relative has Spectrum and has had issues with them- losing the picture in the middle of a program. I would not do business with a company having so many glitches. read more

Their billing system/cycle is terrible!!!!! My Grandma has basic cable and is paying close to $100 a month. This is too expensive and let's not forget about how bad the customer service. read more

There were approximately 20 people waiting and one person actively helping. There were 2 other employees just standing around. Do not go here! read more

This service is indescribably the worst I have ever seen. I came in to drop off a old wi-box with the stupid misconception that it would be easy. WRONG!!! With at least 20 people waiting with various needs I count only 3 service reps waiting on customers. And there are only three when 1 doesn't disappear to the back room. Customers continue to flood through the doors and I know one thing for sure I will never be back. Glad I cancelled this service. read more

***This is for phone customers service not this location*** SPECTRUM CUSTOMER SERVICE IS A SHIT SHOW!! It was supposed to be a simple transfer from my apt to a house I moved into.... It has been FAR FROM SIMPLE! It should have been move all services from A to B but spectrum can't make it that way. I had to get new equipment and the cable guy received an order for one box and not two. He called his dispatch to resolve the issue and was very clear in how this was to work. WE HAVE SCHEDULED YOU SUNDAY (today) BETWEEN 8-9AM, YOU WILL GET A CALL FROM AN 866#, PLEASE ANSWER OR THE APPT WILL BE DECLINED.... The tech was clear about the resolution and it seemed fair. Fast forward to 8:30 this morning Still no appt call. I got a young lady that seemed to know what she was talking but yet again.... SPECTRUM FAILED!!!! I was supposed to get a call back but yet I had to call and get a jackass rep named GREGORY! I requested a supervisor and after a 20min+ hold I get to another cs rep NOT A SUPERVISOR. She tried at least to help but tried to make is sound like I should be grateful that they weren't going to charge me a 50.00 fee! ARE YOU FUCKING KIDDING ME???? You messed up and I should be grateful???. After a myriad of mistakes I spoke to a Dispatch supervisor STACY (or some spelling variation) who has managed to give me a slight sense that her word matters to her... She has given me a specific time and a plan to keep me in the loop if the 2-3pm time frame will be honored or even moved up if possible. Let's see if she is a woman of her word.... read more