I've been going to Dr. Surh's office for maybe about 2 - 3 years now and he's helped me address all…read moremy dental issues, including squeezing me in for some emergency problems I had. I've NEVER had any any issue with anything or anyone at the office - all the staff is very kind and knowledgeable. Surh is former Navy, which I have a soft spot for as I have military family. In his waiting room, he has a photo of the ship he was assigned to, which I thought was a nice touch. He is obviously proud of his time in the military, which I appreciate greatly. The office is VERY clean, well kept, and there is water, coffee, tea, and other refreshments available in the wait room. Theres also a 2 TVs and a playstation, presumably for kids who might have to wait while parents or siblings are being seen. During the procedures, your room has 2 TVs mounted for distractions, including one overhead with subtitles always on (Lol, small details) for some additional distraction - normally tuned to HGTV, but the staff is always attentive and willing to change the channel if you prefer. Overall, I cannot recommend Dr. Surh enough. I've sent anyone who needs dental work to him and they all say the same - excellent service. Now the only downside: I have is that this man is the only DDS on site, so to see him, you may have to wait to see him. I promise you though, its worth the wait.

Made an appointment, left a message to reschedule, they call me back during work for me to…read morereconfirm I need to reschedule. I call back a week later to reschedule and they give me a hoop to jump through and say I need to visit a doctor first or get x rays sent over from a dentist I am established with. This was after ignoring my call all day. I chose to go elsewhere instead of deal with their behavior further. Seeing a dentist tomorrow that isn't upset about rescheduling.

Great care, teeth cleaning, super dentist & office personnel…read more Thanks to all of you!!

Wonderful kind staff from front to back! They did a wonderful job with a root canal that I was…read morehorrified to get. The team was thoughtful and understanding and listened to my fears concerns. They helped put me at ease and made me comfortable the day of my appointment and the day I returned for my new tooth. I was recommended by a bunch of teachers here in Chico and knew that they would not steer me wrong! I came in with a very bad tooth pain that lit up my entire jaw, it was so bad I didn't even know which tooth was causing it. I went to Ampla as an emergency patient and they told me to buckle up for a 6 week approval from my insurance. When I contact Chico Dental and told them what was going on and I wasn't an established patient (but was interested in becoming one) they got me in the same week and got my work done a couple days later. Thank you!!! Again I'm so grateful and want to say thank you for getting me in and taken care of under the circumstance. Because of the amazing staff I'm am now feeling confident to have them take care of some other issues I've been putting off for years!

When I moved from the Bay Area to Chico, I was just looking for a solid, reliable dentist since I…read morehadn't been in years. I found Willow Creek Dentistry and decided to give them a try. I've been going there since 2020 and they've always taken care of me, even during emergencies. They recently helped my wife too and were able to squeeze her in quickly for an extraction. All the ladies at the front desk have been nothing but caring and understanding, which really makes a difference. Hey!!!, ignore the bad reviews stuff happens. From my experience, they've been professional, kind, and dependable.

The quality of care I have received at Willow Creek Dentistry is outstanding. Every single staff…read moremember is knowledgeable, helpful, and just lovely. A big THANK YOU to everyone at Willow Creek for being so amazing!

We love Dr. Ramos! The whole staff is friendly and helpful as well. I've been going to her office…read morefor almost 5 years and have appreciated all the insight and guidance with my dental journey. Highly recommend!

Great staff - office, hygienist, and dentist. All of them have treated me well for years. Teeth…read moreare hanging in there.

Every member of this dental team are exceptionally skilled and pleasant. Dr. Wilson sets a high…read morestandard for himself and models that same relationship for his employees as they greet and treat their patients with care. If you have not already done so, schedule an appointment and I think you will be pleased with your experience. Chuck B

Dr. Dow is very unprofessional. My husband has lost three crowns with a low quality cement she…read moreused. I had lost my front tooth cause she filed it down too low. Her bedside banner is very poor. I recommend you do not see her. We only saw her because our prior dentist she took over Dr. Lyon's office do not go see her very bad!

The Best Dentist!! I love it here, everyone is so kind- their team is dynamic & their work is top…read moretier!! You will get the best dental care. They take really good care of you & your teeth. Good parking, lots of natural light & windows & the gorgeous, sparkling clean aesthetic of their office space is a plus too!

I'm so happy! I got an appointment with Dr John BEFORE Christmas! The front desk staff really work…read morehard to find an opening for you....even though I'm willing to wait to get into the BEST DENTIST in Chico!!!

Just want to give a shout out to Dr McKinney and his dental assistant Jenn for their professional…read moredental work in my dental reconstruction. They were so caring, and invested in the quality of service they provided to me. I would definitely recommend them to anyone I know!! My son in law has recently gone there and had an experience with a female dentist and was very pleased with his experience as well!! Thank you guys for caring.

I don't understand why he is all over the local news about being such a good Dental care Option…read more This place is the worst place ever to go. Never just take my word for it ever go to this place. They messed up my teeth so bad. I had to have two root canals in a bridge that was put on. That's only the beginning because he killed the teeth putting it on just letting you know not to go to this place.

They know what they are doing, they have been extremely helpful in my dental journey. If your…read moreprimary dentist sends a referral consider yourself lucky

If I could give negative stars I would. Just trust that all the negative reviews are true. I…read moreconsider myself a pretty easygoing person with a high pain tolerance, but my experience at this place was horrific. I don't understand why they had me sign an initial contract saying how much my procedure would cost if it was going to constantly change. They called me an hour before my procedure, to tell me casually, it was going to cost $600 more than they originally quoted me. I needed to come in early before my procedure to sign new paperwork. When I pushed back she gave me a weird lecture about paying my employer for better insurance and I explained to her I pay for the best insurance my large (nice) corporation allows. Healing wasn't smooth and when I texted Dr. B saying I had a lot of swelling on one of my grafts (I had two on my top canine teeth) she told me there was "no way I had an infection." When I went in for my two week follow up appointment that Monday I was surprised the assistants were the ones to remove my stitches. I asked if I was going to be able to see the Dr. that day and they said I could make a separate appointment to come back later to check my swollen gums. They didn't remove the stitches. I could go on and on, but when I saw Dr. B later that day she casually said that one of the stitches had come loose on that tooth so the tissue healed incorrectly. I was confused and asked questions about what that meant and she was quick to accuse me of trying to talk before my two week check up appointment. She said something vague about how the blood supply was now compromised there and there's nothing they could do- they would see me in three months. She took additional photos of my graft that "didn't look as bad" as the ones the assistants took that morning. When I got into my car I burst into sobbing tears. I feel like this office completely messed up my smile- my gums are now uneven on either side and they blamed me. I'm out $3,000 out of pocket and I just got yet another unexpected bill for an additional $120. I'm beside myself. I feel like I'm out a lot of money and I'm the same if not worse off. Is this office a money laundering scheme? Pretty much everything they do is to seek payment and cover up liability.

Everything I needed in a dentists office. Caring, knowledgeable and professional staff. You can…read moretell they not only love their jobs but they love the patients they care for too! From the dentist Scott Hanosh to the receptionists and all the staff in between each is an extension of an exceptional team. I have had my teeth cleaned and a crown done since I started coming here. They really know what they are doing and they do it very very well. Thank you for all you do you are appreciated!

Poor customer service desk lady snapped her fingers like a dog at me and was very condescending the…read moreentire conversation would not recommend

Kremer Dental is easily one of the friendliest clinics in town. The staff is welcoming, organized,…read moreand always on top of things. I especially appreciate Dr. Sal for fitting me in on such short notice. My front tooth (#9 crown)--originally done elsewhere about ten years ago--had started to loosen and eventually came off. Dr. Sal was kind, thorough, and took the time to explain all my options without any pressure. He genuinely focused on what would be best for both my dental health and my budget, which is something you don't always find. His honesty made it easy to trust his recommendations. They were able to fix my crown the very same day, and the whole experience was smooth and accommodating. I highly recommend Kremer Dental, and if you can, choose Dr. Sal--you won't regret it!

Unless you have a severe deformity in your jaw or your mouth I would not recommend this office. I…read moresaw Dr. Azari briefly to get a referral for the oral surgeon. I paid $174 (out of pocket patient) for the referral & one tooth x-ray for the oral surgeon. I had recently moved to Paradise from Los Angeles and I did not have a dentist. I had searched and this dentist sounded like a very upscale dentist office which felt safe for future appointments, but after arrival and seeing the front office & treatment rooms that looked like something you'd see when going to Disneyland, I was concerned about what their pricing structure might look like for me, LOL, (expensive decorating not seen in the photos). At my appt., Dr. Azari made a "quick" comment, as she fled the room that the tooth next to the bad one had possible decay down by the root and she was gone like that!! I wanted to ask if the oral surgeon would have to remove that tooth along with the bad one...that wasn't going to happen as she was gone. Two weeks later my oral surgeon's office called me & said Kremer Dentistry would have to cut the bridge before he could pull the tooth. Dr. Azari had given me the wrong info told me the oral surgeon would handle the cutting of the bridge. Apparently it's common knowledge oral surgeons don't have dental equipment for that procedure so I had to call back. I have called a couple times and tried to get some answers from the dentist Dr Azari to find out what's going to happen to me when she saws the bridge.... Questions: will my tooth be exposed, will I be in pain, do I rush over to the oral surgeon, etc etc. To this day I can't get any answers unless I pay $349 for an appt. and then talk to the dentist. It's become apparently obvious to me that it's all about money and not about the care.. I do not recommend Kremer Dentistry.