Picked up an online order at this location and I had so many employees offering to help me that it…read morehas raised the bar on customer service everywhere else. Granted I was buying a super heavy Blackstone and couldn't have lifted it by myself even if I had had to! My family and I of course found several other things to buy as well while we were there. The prices are comparable or lower to anywhere else . If you have pets, an outdoor enthusiast, or somebody who just likes to cook you will undoubtedly find more than a few things to take home with you. And like I said before the employees are all so friendly and helpful it definitely makes you want to come back.

My one star rating doesn't go to the store in general but to my experience in it…read more I purchased several birds here throughout the years. This time, I purchased a bunch of birds including baby ducks as usual, but when I got home, I realized that one of the ducks was crippled. It's got a twisted, malformed leg and it's limping. You would have thought "then go return it and get a new one, or go get your money back" I thought the same, in fact I did. You know what they said? Sorry we can't take responsibility for that. If you pay full price for something, you expect the best quality. If you buy a defective product of any kind, it would only make sense that they would refund you and take it back, or at least replace the product to a non-defective one. They did none of that. "Sorry, we don't take them back". I didn't pay full price to be stuck with your defective inventory. It's crazy how 100 good experiences can all collapse to the ground with a single bad experience. All of a sudden, the store doesn't leave a good impression in me. I don't just buy animals for the heck of having them. I also breed them, and good genes are key.

Always amazing. Great customer service always from owners Rita and Vincent. Also the staff are…read moreamazing. They will order a product for you to not carried. So nice to visit them always. Also gave my dogs a huge bag of cookie treats!

These guys have been decent and I've supported them over a chain pet supply for years until now…read more They sold me a bag of feed infested with bugs and won't take it back or provide a replacement. Seems like a manufacturer issue but the store refuses to make it right. I will not go back.

I've had ongoing issues with Petco when it comes to grooming appointments. There's little to no…read morefollow-up from staff, and I've repeatedly had to deal with rescheduling due to poor communication, which makes planning frustrating. That said, when my dog is actually groomed, the staff does a great job. They're gentle, patient and clearly caring, and my dog genuinely enjoys being there. If the appointment scheduling and follow-up were more reliable, the experience would be much better overall.

Never coming back to this location. I'll never give this location a chance anymore…read more I booked a grooming appointment online last night for my medium poodle for today--the system showed availabilitIES, as it always does. The groomer called at 9:09 AM to cancel today, claiming she didn't have time and told me I shouldn't book last-minute for a dog her size or online. Minutes later at 9:24 AM, I received automated text saying they were "excited to see" my dog. I have been taking my dog to Petco for three years, and I always handle her grooming and vet appointments online. I am also a vital member and I have never heard about NOT to book last minute or NOT to book online because of my dog is a medium poodle. This location, however, consistently cancels on us whenever a full bath and haircut are involved--they only kept an appointment back in April because it was bath-only. They've made it clear they just don't want to work with poodles because of the extra effort required, despite the fact that I always add upgraded services and tip generously. Save yourself the hassle. I'll gladly drive a bit further to the Fairfield or Vacaville Petco locations from now on. They always welcome my dog and treat her like family.

Omari was so helpful and informative! The brand he suggested was great This will be my go to from…read morenow own.

Had to pick up bird seed and had the pleasure of meeting Omari. What a terrific young man. The…read more bird seed bag I picked up had a hole in it. Omari was was so helpful. He ran and got me another bag and helped me with the PetSmart app. He is an great ambassador for PetSmart. Because of Omari I will always shop here! Hope they treat him well.

This PetClub is beautiful, clean and the staff are knowledgeable and friendly. I live closer to the…read moreCorte Madera Pet Club which is a filthy rat hole. I've shopped both stores and the Emeryville store. The Fairfield store is the winner by miles. I will be shopping there when ever I can and avoiding the Corte Madera store that is a literal and figurative rat hole. In comparison Fairfield's fish department was beautiful and bright. Corte Madera's had 1 tank where the fish were visible, the rest were too dirty to see the fish and full of dead fish.

We have been buying from this location for years as we live in Green Valley... Sometimes their…read morestocks are not full and incomplete.. As for cashiers, there are no friendly ones and no greeters except for one young dude but he's gone maybe back to school.. For few times we went and bought our dog food, these woman cashier has been nothing but rude and un friendly. Just looked at us as we entered and as we checked out she was busy playing with her phone or reading a book and just gave the receipt to us without even looking nor saying thank you.. We instead said thank you and have a great day but the response was aha, like aha is not an answer as per Judge Judy.. Learn the importance of Public Relation or Customer Service esp if you're working as a cashier or anything that requires communication...Her name is Alexx , short kinky hair.. Her shift is in the afternoon

The service was friendly, and Caitlyn and Raven were very helpful and sweet!…read more I'd like to shop there again!

I have been a loyal shopper at Pet Food Express in Napa since I moved here over a decade ago. In…read morelarge part due to the excellent customer service l've received from Joe (and Ava). Today I went in looking for assistance with an anxious cat. I needed advice on CBD remedies and Tori was outstanding!! She was wonderful, patient and very knowledgeable. She went above and beyond! Thank you very much, Tori. What an awesome team at this store. (and Belle loves the CBD treats and new scratcher)

I moved to Vallejo in Jan of 2025 and was so happy to find the perfect shop for my Louis. They have…read morefresh food (kept frozen to ensure quality) baked goods at great prices and the customer service is outstanding. Cheyenne is such a gem. I popped in last minute to get some birthday supplies and they did not disappoint! Birthday cakes, birthday cupcakes, birthday clothes and so much more. Thank you for making my Louis birthday super special!!

Love this place! Cheyenne is amazing!! My dog needs a specific food and these guys got it for me…read moreand always have it on hand for me when I need it. Cannot recommend highly enough!! Forget the box stores the service and prices are perfect!

Always had great experiences here. The staff is very helpful and both the previous owner and new…read moreone are very knowledgeable and accommodating. They even take fish donations for store credit and honor them for life! I just purchased a new 125 gallon aquarium, stand and canopy from the store. They were able to deliver and set up at no additional charge. They even brought the gravel and rinsed it for me prior to delivery. They go above and beyond to make the customer happy and for me, this is excellent customer service that it hard to find these days. I can't say enough good things about this place!

Love the vibe in at this spot (3rd star). Ive had plenty of…read moreaquariums without 3 out 8 fish died within 3 after days of buying them. I did everything properly (water temp., treated the water for 2 weeks, did the strips, floated them for the proper time, etc.). All the other fish are thriving and doing well though.

Great small family owned pet shop in Vallejo. We got our whole snake set up from here and come…read moreregularly for rats. Always helpful and great service.

I love this pet store! This is where we bought our beloved Gary, the (leopard) Gecko along with all…read morethe supplies for his cage. All the geckos here are fat and happy looking unlike the malnourished ones you see at big chain stores. We used to come here every few days to get crickets but sadly we moved to the other side of town so we rarely get a chance to stop by. You can tell they take great care of the animals in their care. I highly recommend this pet store!

Drove here w my family to get stuff for a guinea pigs. A…read morefemale cashier got a disgusted look when she saw us upon our entry It appears she got another cashier to take her place when we had to check out These young employees now they get so traumatized And hello, it's a pet store July 5th approx 3pm Never stepping foot in again

Today was my first visit to this Pet Food Express location, and it was such a wonderful experience!…read more I discovered a few months ago, while visiting the Pleasant Hill store, that Pet Food Express carries my dog's food. Since moving to the Bay Area a year ago, I've been ordering it online, so I'm still learning which stores carry what. Recently, the Concord location didn't have the smaller bag of my dog's regular food, so I decided to try a different formula from the same brand. Unfortunately, my dog wanted nothing to do with it. I stopped by this location hoping they might have what I was looking for, and that's when I met Brandi. She was absolutely incredible! Even though they didn't have my dog's regular food in stock, she took the time to help me explore other high-quality options and recommended products that might encourage my picky pup to eat. The biggest surprise was learning that if my dog didn't like the food, I could return it for store credit. I had no idea this was your policy! Neither the Pleasant Hill nor Concord locations had ever mentioned it, even when the Concord team knew I was hesitant about trying a new formula. Because of Brandi's outstanding customer service, I was able to exchange the food my dog wouldn't eat and bring home something different. As soon as we got home, my dog happily ate some right out of my hand, so I'm feeling very optimistic! I also brought my blue nose pit bull with me, and Brandi was so kind and patient with her. My dog was a little overwhelmed by all the exciting smells, but Brandi kept her happy with treats and made her feel comfortable while we talked. Brandi truly went above and beyond. She was knowledgeable, patient, compassionate, and genuinely cared about helping both me and my dog. Customer service like hers is rare these days, and she made me feel like a valued customer. Thank you so much, Brandi! You've definitely earned a loyal customer.