Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

Unfortunately after years iv had enough, brand new furnace installed 2022, it's now broken multiple…read moretimes, parts were covered under warranty, labor was not. Now 2 parts that cost 80 dollars to replace they want 750 for which will take 20 mins to install. As someone whose family grew up using sals and I have used sals since moving back to North Royalton you lost a customer for life and I'll never recommend them to anyone. The techs that came out have all been great the management is absolutely awful. Zero understanding and zero care. After dropping over 8k in a few yrs this is absolutely not how you treat a valued customer. The deal breaker was the tech today telling me the wiring which was done and installed by Sals was wrong. They don't stand by their work. Their solution today was 5% off and some bs year membership of routine checking. Avoid at all costs , customer service is absolutely awful. Left on hold to tell me oh well that's the best we can do. Absolutely pathetic understanding of expected results.

Our drains blocked up on Thursday and our regular plumber could not come out for 3 days So, we…read morecalled Bers on Thursday to snake our drains. They did so and charged us $625. $200 more than our regular plumber. And no senior discount. On Saturday, the drains started popping and gurgling again. When I called on Sunday, I was told that they would call me back on Monday morning and the work should be warranted. I ended up calling them on Monday because I didn't hear back from them. I was told they did not warrant their sewer work and they would charge us another $425! A company that doesn't stand behind their work is not trustworthy. We are senior citizens and need our water! We cannot flush the toilets without severe gurgling in the drains. We can't shower without the toilets gurgling. We have to call another plumber because I will not give these people any more money, especially if they won't warranty their work!

Came out for a estimate in June 2020. Nate the sales representative was very short and spent maybe…read more5 minutes in my home. Threw a verbal quote of $3k for a furnace and offered to do a gas line relocation for free if I agreed to the job. He hurried and had no interest in listening to me. Said he would call me and send me an email with estimate. Never heard a thing for over 2 months. Called the office today to see why I never received a quote as I am if I am finalizing my estimates before winter. Turns out he did not have my name, number, and email right in the system. Was told by the representative that answered the phone I would receive a quote by email. For once the quote actually came and was not $3k. Poor customer service and cannot ever keep their quotes correct.

Our family cannot recommend Kuna Heating and Air Conditioning enough! We've had issues with our…read moretankless water heater and after spending thousands of dollars on other companies that have never solved our problem, Mr. Kuna came in and resolved our issue in no time with the best customer service we have ever had with these kind of repairs (and at an excellent cost as well). He fixed a mistake that was present since our house was built, and we had no clue about it until he came and resolved our worries (as well as servicing our AC). Mr. Kuna is prompt, kind, extremely professional, and detail oriented with everything he does. We are so pleased with his services and will never turn to anyone else again. You cannot go wrong with contacting Mr. Kuna for your needs -- there truly is no better option in the area. Thank you so much!

Mark was great , had an issue with new furnace and spent his own time finding and remedying what…read moreturned put to be gas line issue. Integrity, know how,and responsibility sums up my experiences with Kuna and Mark. He is outstanding, fair and reliable. Something hard to find these days.

Quick service and at half the cost. Its a no brainer! Great father and son outfit. These other…read moreservice companies, are just plain gouging people.

Never had any problems! Get my yearly mantainence done at home after seeing them take care of work…read moreand other properties. Trust on them to take care of you. They showed me how to take care of my humidifier filter too and save some money but I'm too lazy for all the filter changing and stuff. Great guys. I let them in the door, show them where to go and I relax. They make sure to give you a call when leaving the previous job to say they'll be on their way and the ETA.

Jenning's Heating and Cooling are "TOP NOTCH" OUTSTANDING Technician's, hard working and work…read moretogether well. Jenning's make you feel like family. Technician's do not mind stopping and answering your questions, and immediately back to the task at hand. Jenning's is the only Company that I will be using and recommending. Skylar and Chitra "THE BEST" Jenning's has a Business full of the "BEST" Technician's. Thank you JENNING'S for your service.​

We talked to Angel who was excellent. She recognized our needs without detail explanations. We…read morecalled because we saw a service technician next door to our new, five year old townhouse. Greg is coming over when he finishes next door. Spiffy service, immediately after calling. Thanks, Angel and Jennings!

This service was right on time and helpful!!! The technician, Leo, was very knowledgeable and a…read moregood resource!!! He knew exactly what to do and fixed our furnace very quickly. The service was also very reasonable. Medina Heating and Air Conditioning was able to give us service the next day after our call whereas other companies could not provide service for a few days which would have been over the weekend. I would highly recommend this company thanks to Leo!!! It's also #Service Star Shout Out Week!!!

Medina Heating just replaced our 22 year old central heating and air conditioning. They did a very…read moreprofessional job and the new installation was done in a timely manner. The new sheet metal, plumbing, and electrical was all assembled neatly and well fitted; much better than the original installation. Their people were hard working, prompt, and explained what they doing and how to operate the new system. I highly recommend Medina Heating..