Best price I could get on 4 new tires and alignment. They even included an oil change. Messed up the valve stem on a tire the next day and they replaced it for free within 15 mins of me pulling up. Chase specifically helped me and was awesome ! read more

Come to find out, they broke the entire pulley mechanism on Toyota Tacoma and now I can't get down the spare. read more

Tire Discounters - Tech searches for spare tire wrench. - Tires Near Me - Cookeville, Tennessee

This was the worst customer service experience I have ever had. I had an appointment scheduled for 11:00 a.m., and by 12:05 p.m. my vehicle had still not been looked at. When I asked for an explanation, I was told that appointments simply mean customers should arrive at that time and that service would begin whenever they were able to get to the vehicle. To me, that defeats the purpose of scheduling an appointment and makes the process feel more like first come, first served. I found the response dismissive and disrespectful. Unfortunately, this is the second time I have experienced this same issue, which is very disappointing. read more

Had an appointment to have some work done on my car at 3:30. Told it would take 1-1.5 hours to fix. At 5:15 my car got pulled into the garage so I got up and asked how much longer (thinking they had already done something to do it and maybe finishing up). Was told they had just started on it! No communication what so ever. I was just told "Sorry... We are short handed today". Waited over three hours to have my car fixed! read more

I ordered 4 new tires from them. They had a special buy 3 get 1 free. I had to put a deposit of $750.00 on them. I was given a receipt for the 750. But nothing itemized. I asked for an Itemized bill and they printed it out. There was a charge of $237.00 on it for road hazards. I told them I did not want road hazard. They said that's the only way I could get the one free. I asked for my money back on my credit card and was told it had to come from Cincinnati, they can't issue a credit. Beware of their specials they will screw you. I have done business with this place when they were Shadden Tire, but will never go back. read more

Shout out to Dayne. He's a resolution GENIUS if you need tires and want good service this is the place. Thank you Dayne read more

Was in last week and had a tire repaired. Apparently the tech did not check for valve core leak when he put it back together. I went back in this morning to get the valve core replaced. Was told by person behind the counter it would be hour and a half. I told him it only took like 15 seconds to screw one out and put another one in. He said it will be hour and half anyway! ITold him just forget it! ( I went to Firestone, didn't tell him anything other than I had a valve core leaking and knew that was all that was wrong with it, he had me pull up outside the bays replaced the valve core and put air in, I went back inside, asked how much I owed him, he said not anything, I thanked him and left the Firestone store) I called the TireDiscounters manager after leaving the store and told him what had occurred. He started talking about how busy they were. I told him I knew how long it takes to screw out a valve core and screw in another one. Told him that if everyone else had been busy, with previous owner, he would have come out himself and replaced the valve core. The manager said if I had known I probably would have done it myself. Told him he had 3 guys sitting behind counter and only one had a customer, that the man I talked to could have done it himself. I thanked the manager for listening to me and told him to take myTahoe, Silverado and Blazer out of their computer system, he said Ok! Apparently customer service is not a priority with this company. Your reviews are not very good online. I guess I know now why their not... read more

I was disappointed with the customer service response when I had an issue with the new tires that I purchased. I was contacted by the corporate office and I am waiting to see how that works out. I will update my review either way. As a side note, I have come to realize that this business is no longer connected to Freeman tires. This is a large company that bought out the locally owned business, but left the "Freeman" name on the advertising and signage. read more

I was quoted a price for new tires. However, when I went to pay, I was charged $400 MORE than what was quoted. I do NOT recommend doing business w/Freeman Tire Discounters because they obviously have no integrity. GOOD salesmen/companies stand behind what they say. Apparently, this business puts money above people and doesn't care about their customers. If you want quality & care, this is NOT the place to go! read more

I was told tire rim was bent. Same thing I was told in less than a year. Brought car in for wheel balance front end alinement

My husband and I got a flat on the highway while driving from Nashville to Asheville for our anniversary. We were closest to Cookeville, so I hurriedly looked up the closest auto center to the highway and we limped the car there- just to find it was closed! Freeman tire was the next closest, and I called them and explained our situation over the phone. The man I spoke with (I didn't get his name but he was so kind!) helped ensure what size tire we needed and that they had it in stock. Even though we got there just before close, they took great care of us and had the tire swapped within 5 minutes of us arriving- I'm not exaggerating!! They were so quick and kind about everything. As he was ringing me up the gentleman said "we'd never leave someone hanging on their anniversary." Thanks for saving our weekend, folks! Y'all made our day read more

Had a great experience with these people. Not only did they have the size tires i needed in stock ( if they hadn't, they could get them next day), but also installed same time. Very professional, even moving my spare tire back under the truck, tucked nicely away. Only negative, is they are walk-in service, first come, first served. I got there during a lull, but they quickly filled up. Being able to reserve an appointment time would certainly be a plus. Overall a good experience. read more

I took my 2018 Toyota Tacoma in for a new set of tires and an alignment. The employee running the front was very much untrained. The tire installation and alignment were scheduled for the next day. The alignment didn't happen so I had to bring my truck back the next day, I have a job so this was very inconvenient. When I started to leave the first day the valve stem caps were missing so the guy went back to the shop and found a set. When I picked up my truck after the alignment the floor board and inside of the rocker panel were covered in mud. The steering wheel was not centered, it is tilted a few degrees. Go to the new Doug Freeman Tire Company, he used to be a part of this place, he will do you right! I didn't know he went out on his own or I would have went to him in the first place. read more

First I was charged more than I was quoted (should have gotten in writing) The tech didn't put my center caps back on, which I might understand his reasoning for, and I had grease all over my seat and all over my wheels. Will not be doing business with them again. read more

So, my wife goes in to get her semi annual tire rotation since it was included when we bought the tires. That was when it was really Freeman Tires. Now since it was sold, it is Freeman Tire Discounters. As I said, she gets the tires rotated there - there ONLY - every six months. Well, this time she is told that one of her tires has a "cross thread" problem on one of the lugs and is told it probably happened last time it was rotated and torqued too tight. She is leaving for a long highway trip and is told that it will cost $150 to repair and take 1 1/2 hours to perform. She was heading to a doctor appointment and the guy told her that she would be fine and to make an appointment for when she returns. Fine?? My backside!! There is a reason tires have 5 studs and 5 lugs - NOT 4 good studs - one broken stud and now 4 lug nuts. Why was this not addressed immediately? Why do they think I'm going to pay for what they did? Someone has some explaining to do. read more

Went in for a routine tire rotation and was surprised to find everyone new there. As I watched the rotation I saw it was not performed as in the past, instead front went to back and back to front on the same side. No crossing over of the back tires to front. When I inquired about it I was told they do not do that on old vehicles you have to ask to have it done. As for the new faces when I asked I was told they were under new management. No mention was made or signs posted to inform the customer they were not dealing with the same company. No one had that down home helpful family style that Freeman Tire once showed. Went home and rotated the tires myself. Would not recommend them in the future. One star is really to much! read more

Blew out a tire on I-40 this past weekend. Ugh. Fortunately Freeman Tire had the same exact tire I needed to replace. Good price, no need to make an appointment, in-and-out quickly. Service was courteous. read more

Great service, great people. I have used them for years. The car and all contents are always treated with respect (nothing goes missing!). Pricing always is fair, and because they are local they help you if there is an issue. I have bought tires there for over 25+ years. I will continue to do so. read more

The owner himself changed a trailer tire for us after hours on a Sunday when no one else would help. He then charged us a very low price after telling him we would pay anything for all of the trouble he went through. This is the type of honest, straight-shooting business we would all do well to patronize. read more

Dropped by Freeman Tire yesterday to ask if they had time for my free 5,000 mile tire rotation. They were extremely pleasant and seemed happy that I visited. Within 30 minutes my tires had been rotated and I was off and on my way. Their customer service was outstanding. read more

Beware ladies, this place is one of those places that believe that we are incapable of distinguishing between what our car actually needs and what they would like us to think it needs. $25 vs brand new tires. These men, running the register think they are in sales rather than customer service. They are deceptive and without integrity. read more

This is probably the worst experience I had in a tire shop. I walked in today for a tire rotation service. I understand it is a busy day for them. 45 minutes later I see my vehicle in the shop in one of the bays. 20 minutes later, my vehicle was pulled out of the shop. Assuming my vehicle was serviced. The lady who works at the counter approached me and apologized for the delay. Apparently my vehicle has not been done yet and stated that they will expedite the service and pulled my vehicle back inside after 20 more minutes. I watched the serviceman through the shop's glass window as they pulled my vehicle in for the second time. The service guy who pulled my vehicle in quickly lifted the front of my vehicle on jacks and did not touch my vehicle for the next 15 minutes. Meanwhile three servicemen including the man that pulled my vehicle in, work on one vehicle a Ford F150 white pick up truck. I requested for my keys and left the shop without having my tires rotated. I verbalized my frustration and disappointment to the gentleman and the lady at the front desk (hoping that an improvement in the service will be done). I have just wasted an hour and a half of my time today. I will not be getting my tires from Freeman's tire shop ever. Nor have any vehicle services done there. I hope that they learn to better their service in the future. And hire servicemen who are responsible, efficient and professional. read more