Relocated behind sheetz. 30 mill lane same phone. Renamed salem auto. Same guys Same great service…read more Owner passed away and sold building

i have been going to them for a few years, always excellent work and great interactions. they have…read morerecently moved about 300 yards down the road to 30 Mill Lane, Salem VA 24153 (behind the Sheetz), but same people, same phone number. the new name is Salem Auto Alignment & Repair. I just got a front end alignment, and they rotated all 4 tires as well. Very happy with their service.

We took a vehicle here to get inspected and didn't realize a tire was needed. Kyle and Jagger went…read moreout of their way to ensure that everything was done on the vehicle and assisted in getting all the supplies needed. They are knowledgeable, kind and went out of their way to help us!

March 2015 - The staff and mechanics that work at the Lube Center on 4th Street are the best in all…read moreof Salem - I should know as I have lived in Salem for the last 25 years and I am a "car guy". The employees are all intelligent, professional and well trained. I have taken several vehicles to them for oil changes and for VA state inspections. I completely trust them with my 2004 BMW M3 and my wife's 2005 BMW 530i and our FJ Cruiser. I also take my motorcycles there for inspections. They are always very careful and thoughtful about the work they perform. Their prices are fair and reasonable and they work quickly. They do not use high pressure sales tactics (like other Salem oil change places) to sell new wipers, air filters, etc. I really like this shop and the friendly, honest people that work there. Featuring Pennzoil products, I use full synthetic in my cars. Highly recommended!

Terrible ways of doing things. While they may seem to have good customer service, they don't honor…read moretheir tire rotations when you buy tires from them. Brought old car in and asked for the free tire rotation where it's done X number of miles, and the person prescreens you with a question "are you here just for a tire rotation today?" While he inspects the tires, later returns and says he can't because there's a check engine light on - which has nothing to do with rotation of tires, and i had to go elsewhere to rotate the tires. Number of miles already hit for their service, bought tires from them and was in their system, but it's an unscrupulous way to deny you your tire rotation service, and it was the 2nd time that i had a rotation with them, guess the first is to lure you in. Terrible business that doesn't honor rotations when they feel like it, when you get this treatment then you'll know, until then you may think they're good and experts. No, experts and professionals do not act like this. But while they check you in by inspecting your vehicle, they act like they're going to do the included service with your tire rotation, but they ask prescreening questions during the so called chit chat in the beginning. Tire rotations for an old car have nothing to do with a check engine light. They told me come back in maybe a few months we can't do it today until that check engine light is cleared. Big red flag, this business has gone downhill.

I have purchased three sets of tires from our local DT in Roanoke. Each time has been a great…read moreexperience. Buying tires used to feel overwhelming and confusing to me. The guys at our DT make it seem much less difficult and do not pressure you. They gladly helped me this time with a warranty replacement on my stock tires which required them calling the manufacturer. They did this without complaining and advocated for me. Their prices are very competitive compared to other online stores. I would suggest making an appointment online and this will make your time spent most efficient. You can even purchase your tires online and schedule at time for them to be installed if you know what tire you want for your vehicle. I will add that while out of town recently, we had a tire pressure warning light come on and we stopped in a DT in Myrtle Beach area. This location was equally helpful and kind. Discount Tire knows how to find the right employees and train them well both in product knowledge and customer service! I call them the Chick-Fil-A of the tire world!

This place is terrible. my car was in the shop for 3 months. Transmission getting replaced. The has…read moreto send work to other shops to do his repairs. Also, he has to get someone else to calibrate the replacement transmission. After getting the vehicle back a month later, it starts making a whining noise. I read up and it says it possibly low transmission fluid. I check the dip stick and it doesn't even show up on the dip stick. I have to add 3 quarts of transmission fluid. A few days later, my AC does not work. I take it to another shop and they tell me carrier bearing housing is missing. Likely from when they replaced the transmission, they didn't put this back on. I would highly suggest not using this place.

Great shop with the owner going out of his way to help. Took my car in spur of the moment brought…read moreit back and he and his other mechanic put it on the lift and diagnosed the problem and will be repairing it next week. Fair and honest and so helpful. Thank you Sam.

Nick is awesome absolutely God sent He's very realistic. He's not trying to just take your money…read morehe's actually trying to help and figure out the best solution for everybody . There are still great people in this world he's definitely one of them so appreciative.

Wonderful experience. Nice staff, fast, effective, affordable…read more Will be a returning customer

very terrible customer service. they accepted my vehicle (05 6.0 powerstroke) and knew absolutely…read morenothing about it and should have no business accepting vehicles in that category. They had my for over a only one hour and wanted me to replace something absolutely absurd. My had a crank no issue and they called me multiple times after me requesting them look at it their answer was my brake module. After doing further research just on Google and calling multiple other diesel shops they could assure me that was not the issue after telling them to not touch my vehicle any further and I will pay for service and pick up my key very next day. once I got there the next day, their customer service was very crappy and pissed poor attitudes When I wanted to know what I was paying for when they told me false accusations on the problem I still had to pay the most expensive hourly rate for They me over $150 and in my personal opinion, I not paid over 50 for just a simple diagnosing which was the wrong information to begin with. Lastly, but not least the part they wanted me to replace well over $1000 so keep in mind what I saved and whomever could save on using ou another service shop...

I would like to start by saying we are loyal customers of BRTA, we have referred several family and…read morefriends to this location. Up until this last visit, we have been nothing but pleased. We brought our car in for a brake issue. While working on the brakes, they told us it needed a steering repair and new tires. We picked up the car and scheduled a time for the steering repair. The repair was supposed to take a coupls of days, they had the car for several weeks. I left a message for them to quote me tires while they had it, so we could possibly get they done while it was there. There seems to have been a change in front desk staff, the previous guy was also super friendly and helpful. The new person acts like he's miserable every time you call. He stated he didn't get my message but could work up a quote for tires. I didn't get the quote until I called to pay for the steering repair. We found cheaper tires somewhere else, had them delivered to the shop and scheduled a third visit in a month. The front desk person told us to bring it back the following Monday at 11 and they would put the tires on. While I was on the pone with him I told him the brake light has been on ever since they fixed the brakes, the power washing fluid container has also been leaking since they repared the steering. My husband took it in at 11, as requested and was told they thought we were going to drop it off. The front desk guy went to the back and talk to the garage staff, my husband could hear him cursing and complaining about us bringing the car in and not dropping it off. Then, my husband mentioned the brake light and he said we'd have to make another appointment. Our car has been in the garage for nearly a month and still is not completely fix. Every time we call to ask a questions, the guy at the front desk has an attitude of he doesn't want to speack to anyone, and our questions are not answered. I have never experienced this at this garage, but it is enough that we are considering a new gagrage.