I had a very disappointing experience at the Tire Kingdom (Mavis) location in Oviedo, FL that I feel other customers should be aware of. I ordered tires through their website after entering my vehicle information. The site clearly confirmed the tires fit my car. Later I received a voicemail from an employee named Holland claiming I had ordered the wrong size. When I returned the call, instead of explaining the situation professionally, he immediately blamed me and spoke in a condescending tone. I explained that I relied on their system's fitment recommendation, not guesswork, but his attitude only worsened. He told me he would order the correct tires, yet I received no updates the entire day. When I tried calling the store that evening, the phone rang endlessly with no answer. The listed business hours online appear to be inaccurate. The next day, after more than 24 hours with no communication, I called again and still received no update. When I asked when I could expect one, he became argumentative. I admit I was frustrated at that point, I admittedly lost my temper and cursed at Holland. He then hung up the phone on me. I drove up to the store with my wife, but instead of de-escalating as a professional should, he escalated the situation, matched my energy, pointed his finger at my wife, and threatened to have me trespassed from the property. For context, I have spent 36 years in aviation maintenance and over a decade in corporate customer service. I would never speak to a customer the way I was spoken to. Regardless of frustration on either side, professionalism should never be abandoned. This is also not my first issue with this location. On previous visits for tire rotations, both my vehicle and my daughter's vehicle developed slow leaks shortly afterward that required multiple return visits to address. I ultimately left and went to Tire Choice down the road. They had the correct tires in stock, completed the work promptly, gave me a discount, and treated me with respect. I do not like writing bad reviews, but this experience crossed the line. Based on this interaction, I will not be returning to any Mavis or Tire Kingdom location and cannot recommend this store to others. read more

It depends on the management there my husband came in there to get tire change and to see the air pressure in the tires and the manager was very cruel to him talked back to my husband because he was in a wheelchair and discriminated against him. This manager is Cam and has lied been cruel not only to customers but employees, lies and causes some customers more damage to cars when mechanics spot something, Cam tells the mechanics to not bother with it! If you want to have a great business, get that Mob thug out of it! read more

I recently had my tires replaced at a different Tire Kingdom but noticed my car shaking during high speeds on way to visit family for the holidays. This location promptly identified the problem was an improper balance and fixed it free of charge. So thankful for them making this an easy fix! read more

My husband called ahead to order tires and make an appointment. He verified over the phone that they would be able to do my tires, and he put a deposit down. The drop off was to be about an 1 1/2 hours. Upon returning, nothing was done and then they informed him that they don't have the tool needed. WeI wasted time, cancelled an appointment for this, and they didn't even call us to let me know. I have had an issue with them before, but my husband chose them for convenience. I will never go here again. They are a cluster. read more

All I can say is the staff here will never make it as NASCAR tire changers. Extremely slow.

I went to Tire Kingdom the get windshield wipers fised. The job was done quickly and professionally. I'm going back for other car services. Great job guys ! 5 star !! Jerry Plum read more

Booked an appointment online for an oil change, and tire rotation. Showed up on the wrong day. They still got me in on a busy Sunday and got the truck done in less than 90 min from drop-off. Nice staff with experience. They seem to offer honest advice. read more

Came for an oil change, basic service but the attention to detail on my vehicle was very good. Oil Change with rotate and balance. Truck drives like new. This will become my goto. read more

I had a great experience here today. They patched a slow leak on my car tire. They performed the work fast (30 minutes) and the price was reasonable. All the employees I saw were wearing face masks and the people coming into the lobby were all wearing masks. I will be back for other services here. read more

Called ahead about having a leak in my tire. Got me in very quickly to get a tire inspection and repair same day. The guys here are very quick and efficient with awesome customer service. Highly recommend. read more

Went to get my tire patched that I had previously plugged. Turns out the tire had a new hole in it. Tire Kingdom said they couldn't patch because the hole was too big... not sure why after looking at the second hole, the patch shouldn't have been a problem. Waited over an hour for them to get the tire back on the rim as they struggled. Got the tire home to see if I could plug the other hole or take it elsewhere, turns out they completely ruined the tire, damaging it so bad it wouldn't seat. Now I'm stuck getting new tires. read more

I wouldn't recommend this location. I read the reviews from a year ago and thought that I'd be more hopeful that things had changed. Turns out it's still as reviewed -- I dropped my car off for my appointment I made at 10am, I came back at 11am as I know it really only takes that much amount of time to complete on time in the past at other locations... and it hadn't even been worked on yet or moved. I've worked a front desk for years and appointment times are there for timeliness that you're ready when the appointment is. I've also been to other locations and they've gotten me in and out on time. Something isn't right. Kick it into gear fellas I won't be coming back to this location. read more

Had 4 tires replaced, super easy to Make appointment and get the work done. I've been to this location many time as I've lived in construction zone and find every nail In the road. Always helpful. Highly recommend. read more

This location is so much better than the Waterford location. Everyone was so nice and helpful. I always recommend picking the earliest appointment if possible as this is when they are the least busy but if you're dropping off your car it makes it easier. They called to tell me that there was an issue with my oil gasket which I appreciated them bringing it to my attention and asking if I wanted them to fix it at that time. I opted out as I wanted more time to think about it, but I was grateful that they weren't pressuring me to get it done right then and there. Don't forget to take your coupon from online! read more

I schedule an appointment for an oil change for 3 PM and probably arrive to be greeted by no one. I walked into the garage to get some assistance and someone followed me back to the counter to get my paperwork taken care of. They told me they would get to it as soon as they could so I began to wait. After 25 minutes of waiting I walked over to Valvoline about 20 yards from Tire Kingdom and asked how much they charge for an oil change. And walked back over to tire Kingdom and it was about 330 when I grabbed my keys for my car and left. Company should not schedule appointments if they cannot maintain their own appointments. read more

Over priced and will try and push unnecessary add ons. Save over 300 on the exact same installed tires going to BJ's Warehouse, including buying a membership. Also, don't even bother with an appt. I'm currently at a 10:30 appt for an oil change and they haven't even started looking at my car 1 hour later. Last time I use this place. read more

Once again Tire Kingdom gave me great service- fair prices and exceeded my expectations. If you need an oil change -tires -brakes this place is convenient fair and easy to deal with. They are busy because of their location and prices- they will take good care of your automobile. read more

Walked in and waited for at least ten minutes and no one came out to speak to me or acknowledge I even entered the building. Went on over to Tires Plus and had excellent service and expeditiously. read more

Made a 3 pm appt to have a tire repaired that was under warranty. Simple fix due to location of the nail. It just needed a plug. Could easily do it myself but figured since it was covered that I might as well let this place do it. Big mistake and huge waste of time. Clearly this place preferences customers who are paying over those who are covered. Two people have left before me that arrived agree. I've been here an hour and a half and my car still hasn't been taken back. I'd leave if it wasn't for the fact that I've already put the time into it today. Look elsewhere read more

I had 0 problems and even though they were busy I was given great service and was out ASAP

Very professional representatives, time as promised; explained the service my Kia would need . I will return for future oil changes, tires, etc. Carol L read more

Apparently women are treated differently at this location. I was talked down to and very short attitude. I asked for the "warranty" add on to be taken off bc I have that coverage and he said I don't have that coverage. And proceeded to still try to sell me the coverage. I told him sir I don't want it and he said don't talk to me like that. The audacity of him. Then he said you DON'T have that coverage and my response is you don't know what I have. Just let me pay. He proceeded to ring me out pissed off. No sense of customer service and will go to a different Tire Kingdom next time. He was nice with my husband but very nasty with me. And the guy after me he greeted with a "Hey boss!" Sad I didn't get that type of welcome. Not even a hello. read more

The costumers service was excellent and Ken Eslinger was very professional and helpful with patching up my tire.

I pulled up in my vehicle around 7:30 in the morning for a tire repair, just needed a plug & patch due to a nail, and I also wanted the tires rotated. I figured it could be done pretty fast, as the place was pretty dead at that time. Boy was I wrong! It took them 6 1/2 hours to call me and let me know that they could not repair the tire and suggested that I needed a new one, along with a bunch services that I didn't need nor asked for. I quickly declined the new tire, picked up my vehicle and repaired the tire myself. The customer service was a bit uninspiring, the guy behind the counter seemed very grumpy and almost dismissing when I spoke with him about the work I needed done. When I picked up my vehicle, many of the mechanics were hanging out near the front counter handing out food and joking around. It took awhile for them to notice that I was even there. The vehicle was not ready when I arrived, they had "get it back together". All they did was rotate the tires...what is there to get back together? I was in the US Marine Corps as an automotive mechanic, I can tell you this, if a nail is 1 inch or more away from the side wall and no damage to the belt or the inside of the sidewall, you don't need a new tire. If they are not going to repair tires, then Tire Kingdom should be up-front about it, "we do not repair tires, we only replace them". It would have saved me the 6 1/2 hours my vehicle was at their shop on my weekend off. Buyer beware these guys are all about selling you parts and services you don't need. They spent more time trying to find things wrong with my vehicle so they could sell me more of there parts and services, when they could have spent that time digging the nail out of my tire. They are definitely trying to take advantage of people that don't know any better. This is the last time I buy or have tires serviced with this Tire Kingdom. read more

I took one of our cars to this shop and they said the power steering fluid needed to be replaced because it was "dirty". I declined the service and when I arrived home I checked the fluid and it was clear and not dirty. Another time I took our other car in for an alignment and was told the wheel bearings needed to be replaced. The technician demonstrated the need to replace the wheel bearings by pushing and pulling on one of the front wheels... Absolute bs. I called the place I take my car to for regular oil changes, etc. and was told the wheel bearings are fine. Many years later the car is running fine. read more

Had quite a bit of work done on my car (replaced clutch, rear brakes, fresh set of tires and alignment) It took a couple of days for the parts to arrive, which is to be expected. Car's back to running great! read more

A couple years back, I brought my car in for repair with them. I knew the issue was a failed ball joint, and they agreed, along with some other things that yes, needed replacing. The diagnosis was spot on, which is great, however how they performed the repairs were so appalling, that I almost got into a car accident. I should note ahead of time that I used to work on cars myself, but was no longer able to work on cars at this point, but I could certainly still diagnose them. When replacing the ball joints, they over tightened the new bolts (where rivets used to be), and after a year of general use, they stripped, popped out, and nearly pulled me, and my little sister, into oncoming traffic. When brought to their attention, they felt that I should pay for the repairs because it was a year of driving. However if the repair was done correctly, bolts would not be popping out of place like this after just one year of use. Because of this, corporate sided with me and sent me a settlement check, as they agreed that I was indeed correct, and should not have paid, nor have needed to go back in the first place after just one year. If you chose to go here, just remember, they can diagnose the issue just fine, it's the repairs that are less than stellar. Isn't that what an auto repair shop should be good at? I'd think so. read more

The previous mgmt ( the Store mgr Rick and service mgr Dave) were great. They were very personable and professional and didn't rip you off. Unfortunately, and apparently, tire kingdom doesn't make "money" with mgmt like that so they brought in these new bozos that don't know the first thing about customer service and treat their customers as if they are doing us a favor! Give me a break! After the amount of business I've brought this place, you think it's appropriate to treat your customers like they don't matter? All I have to say is, customers will catch on and your business will continue to get poor ratings. And to tire Kingdom corporate, you've taken a neighbor tire establishment who once cared for their customers and brought in used car sales men who could careless. Tire kingdom used to be my first choice for car repairs...now you are not even on the list! read more

2000 323CI BMW - Took my car to Tire Kingdom after having some minor engine work done at a European Car specialist because the "Specialist" informed me that my brake pads needed replacing and my tires were wearing improperly. As it turns out the real experts at Tire Kingdom were able to show me that I actually had a broken lower control arm and needed struts and shocks for my 17 year old car! I got all my work done and a set of Michelin Pilot Sport tires (which I love) put on the same day. Thank goodness for Tire Kingdom service managers Rick and Dave! Forgot the mention that I got a 10% military discount!! read more

I went to this location today mainly because they had a little bit better of a rating on Yelp. I only wanted 2 new tires and a synthetic oil change. I'm usually skeptical going to tire shops without a male companion because they usually try to sell females anything and everything. When I arrived I was warmly greeted by 2 gentleman. When it was my turn to step to the counter I explained what I needed. Steve who is the manager listened and began to explain all of the current promotions they had going and then showed me several tire options for my car. I explained that I wasn't sure how long I was going to keep the car so I didn't want to go crazy on the price of tires. He totally understood and gave me some suggestions. I ended up choosing 2 mid range tires. I also explained that I was told that I needed a break job on the front but I wanted to hold off on that for now. He told me that thy would check everything out and let me know what was needed. My car was taken back fairly quickly and within 10 minutes Steve was back to go over the items. He explained that my other 2 tires seemed new so he only recommended the 2 that I was purchasing. He also said that I had about another 5000 miles left on the break pads so when I bring my car in for my next oil change then he would suggest getting the brakes done at that time. Honestly I feel that if I was at another shop I would have been scared into getting unnecessary items. I was really impressed with the professionalism and the quick service. The oil change and changing if tires took a little less than an hour and a half. I was one happy girl. I recommend this place to any female that has had bad experiences at other tire shops! read more

I have been coming to this Tire Kingdom for over a year now and they service both of my cars. There is a Manager there named Aaron and he goes above and beyond every time and offers excellent service. I appreciate the honesty and integrity they show when I bring in my cars, and they never trying to sell me on services I dont need just recommend preventative services. I highly recommend this Tire Kingdom and check the website there are always coupons available for preventative services needed. read more

They repaired my tire and then said "it was on them this time". My first time there. How are you going to rate that? Thanks... Of course that earned my future business... read more

Went in and asked for complimentary tire pressure check. I've done several times in the past. Older Hispanic man came out and immediately copped a big attitude. He ignored me as I tried telling him the tire pressure per the door sticker. He refused to check and wouldn't listen to me. Later, I discovered he over inflated all my tires and I had to quickly correct it. Guess he didn't like listening to a female? Complimentary service is useless. I've been using this store for years, very disappointed. read more

Nicest guys ever. Told them I was in a jam and needed a small service done today so I can get back with family in time for the holiday and they knocked it out in no time! Just scored a loyal customer. read more

This Tire Kindgom has gone above and beyond. The truck was having a/c problems. Since they are always pretty busy we chose to take the truck for a hvac rest at Ford and were discounted the diagnostic. At Ford I was told that the ac problem was much bigger. I would basically need a whole new ac quoting me at 6,000! I took it right back to Tire Kingdom and was told not to worry about a thing that they would fix it. After a couple of days the truck at Tire Kingdom the ac was working like new at no additional cost. I can't thank them enough for their time and effort. read more

I highly don't recommend this branch location for any tire or service needs. It took a manager over n hr just to tell me that they would not patch a tire with a plug in the middle of the tire with more then enough tread still on tire within the legal limits. I drove up the road in had it patch under 30 min at action gator tire in oviedo. read more

Tire Kingdom - Tires Near Me - Oviedo, Florida

Avoid this place .I have brought several cars here and it's always a hassle ,poor service ,horrible time quotes ,and not honest about service .Recently came in for a tire patch and was told I needed a new tire .When I called I was told it would take 45 min .When I got there it took them over an hour just to take my car in and they by passed me for other cars .Finally they took my car and after a long wait I went over to the man who was in the front taking care of me and he said the tire wasn't repairable .When was he going to tell me ?He said he could order me a tire as early as tomorrow for $150.I was disappointed with the service , communication so I took my business to another service station and they said it was a patch job for 25$ and it didn't need to be replaced .Owners should look at staff and how they are representing brand .I read more

Have been going here a while and they were always pretty good, but the past few times it feels like I'm being scammed. They find a lot of things wrong on my 3 year old car and when I ask for a discount they do take at least $100 off quite quickly. So don't be afraid to negotiate here, it seems like they add a lot of cushion to their prices. read more

These guys are all hot air. I made an appointment early in the morning to get a simple flat tire fixed. I was told it would take 15 minutes to an hour to repair/replace. 1-hour into it, the car still hadn't been brought into the bay. I had to remind them it was out there. Pass this one by. read more

I was incredibly disappointed with the service I received at this location. In addition to charging me more for my oil change than I was told it would cost when I came in, and taking over an hour and a half to do the oil change when I was told under an hour, the staff of this location lived up to the worst auto service stereotypes of being demeaning to women. I was talked to in a condescending tone from the moment I walked in to the store, and was told my alignment needed to be adjusted when it was barely beyond the SUGGESTED range. It seems very clear that this location cares only about making money, and does not prioritize its customers. I will not be returning to this location and would strongly suggest you avoid them as well. nawvuq-cujza8-nYtgef read more