My wife and I are putting in a new kitchen and we have been working with Colonial Marble on the…read moredesign. They are a family owned business which shows in the quality of their work. We were supported by a great staff from sales through install. Everything looks fantastic and the kitchen was installed on time. I will continue to refer them for any home projects.

We purchased two onyx countertops from Colonial Marble & Granite in February 2026 and the…read moreexperience has been disappointing. After selecting our remnant, we were rushed into choosing our templates prior to the installation the following day. When I noticed a spot marked with a green X, I was assured it was a small hole that would be filled with epoxy and we would never notice it. We moved forward based on that assurance. When the counters were installed, we found 10 to 15 visibly mismatched epoxy repairs and a noticeable scratch. The one repair I had specifically asked about was the worst of all. A technician came out the following week, acknowledged the repairs didn't match, and admitted our salesperson should have disclosed them -- but suggested most predated Colonial's purchase of the stone, meaning we were sold a heavily repaired remnant with zero disclosure. What followed has been four months of inexcusable customer service. I called 3 to 5 times per week and almost never heard back. When I finally reached Wendy in management on April 2, 2026, she was unaware of key details and said she'd follow up with the service department. It is now June 1, 2026, and I have not received a single callback since. I want to be fair: the counters themselves are beautiful, and every service technician who came to our home was professional and exceptional. This is purely a failure of customer service at the management level. We live 45 minutes away and have busy lives, but we are now left with no choice but to drive there in person just to find someone willing to speak with us. We were prepared to give Colonial more of our business. Instead, we have been ignored for months over an issue that -- at least in part -- was clearly their responsibility. The lack of basic decency in returning a customer's call is something I never expected from a professional company. I would urge anyone considering Colonial Marble & Granite to think carefully before trusting them with a significant purchase.

Billy is a great facilitator for the business and the installation for both hardwoods and carpet…read morewas friendly, seamless and professional. Great, local Delaware business.

I went with Floor Concepts because they came highly recommended, but unfortunately I did not have a…read moregood experience with them. The flooring itself came in quickly and the install was scheduled. We took a vacation day from work for the installation, only to receive a text from Karly the day before saying they needed to reschedule with no explanation or apology for the late notice. Once the carpet was removed, we were told a subfloor needed to be installed. Even before the carpet was taken up you could clearly see that the kitchen floor was higher. Why did Karly miss that when she came to measure? The subfloor was installed so we rescheduled the install. We specifically scheduled the install for 1:00 PM because we had earlier commitments.  The installers arrived early and immediately complained that they had been "sitting around all morning doing nothing" and asked why we didn't call for them to come sooner. There was a full unopened box and another half open box of flooring left over. While cabinets were going to be installed in part of the area, that information apparently was not relayed to Karly. However, even accounting for the cabinet area, there was clearly still too much flooring left over for such a small space. When I called Floor Concepts to see if we could return the unopen box Karly was extremely rude and insisted she personally measured everything correctly. (even though she missed the kitchen floor being higher than the room we were renovating) Talked to Sean and got nowhere with him. I later went into the store to show them a picture that the installers reused the old transition instead of installing a matching new transition. It looks terrible. Once again, Karly was extremely rude and blamed us, saying we must have installed the wrong thickness of the subfloor. That was not true. The subfloor height matched the powder room floor, which was also being replaced. Karly had personally measured the space and it was obvious even before the carpet was removed -- that the kitchen floor sat higher than the flooring being installed. I called and spoke with Sean again and once again got no where with him. He told me there was nothing he could do other than offer to sell me a custom transition piece for another $200-$300. Seriously, for a 2.5' piece of wood? Shouldn't that be included in the price? At that point, I was completely done dealing with Karly's attitude and Sean's unwillingness to help with anything. While the flooring itself looks nice, except for the transition the customer service, communication, scheduling issues, and unwillingness to take responsibility made this a very disappointing experience overall.  I did not feel like a valued customer.  There are plenty of other places to choose from for our next flooring project.

The cabinet that was ordered for over the stove was too short making it difficult to reach the…read moremicrowave . The cabinet over the refrigerator is way too short leaving a large space. The workers cut materials in the house denting my brand new microwave.

Avoid this business at all cost. Ordered new kitchen cabinets. Told sales woman that everything…read moreMUST be soft close. Received the cabinets. Spice rack is NOT soft close. Interior shelves are NOT soft close. I spoke with the sales woman and after looking into it she discovered that those items do not come with that feature with that line of Merillat cabinets. Evidently, she doesn't understand what the word EVERYTHING means. I would have been more that willing to purchase a different line, even if it meant more money, but now we're stuck with subpar equipment. She offered to give me partial credit if I purchased a new countertop through them, but I refuse to do any more business with them. Why give them another chance to screw things up. I will not name the sales woman. She's a representative of Reico so it's a direct reflection upon their company by hiring her in the first place. UPDATE - I received a personal phone call from Jim Grace, VP of marketing for Reico Kitchen and Bath. I have to admit that I was stunned that someone in his position would take the time to contact me to let me know that everything was going to be corrected. More companies should take a lesson from him. When the problems are fixed, I will happily change the rating to 5 stars as it would be deserved. Thanks again Jim.

At first I was skeptical. Looking for an alternative from traditional stones I looked into the…read more forever one Stone. Once I receive that it looked amazing! And once I had it set on to the setting and looked even better. The company was amazing to work with and I am not the easiest customer to impress. I would definitely use them again by far the best experience. They were understanding to my needs and my concerns. My Stone came back from the lab as promised and the representative always followed up with me to keep me in the loop. Precious gem grading laboratories is an amazing company. Thank you very much for helping me. And easing my concerns

I don't have a ton of experience with them , but felt they did a very good job of appraisal of my…read moreMorganite. I wasn't disappointed and am trying to set something up to do some more of my stones and jewelry. There aren't many really good labs out there so I'd recommend them anytime.

I had a TV go bad and called The Big Screen Store where I had bought it 4 years ago. Greg Dahle…read morecould not have been more helpful. With his avice and help the TV was picked up for repair within two days. The bad news was it could not be fixed. Greg informed me I had 1 more year on my extended warranty. I thought it had expired. Greg was instrumental in getting my TV replaced at no cost to me. I highly recommend checking out The Big Screen Store if you are looking to buy a new TV. Good job Greg and The Big Screen Store! Bob G.

Great service wide selection. Delivered on time price are good easy access to store lots of…read morefurniture